I have been enjoying the bud but not all of the budtenders. Today was the last straw for me. As a budtender I would think it would be easy to explain the differences between bud versus just explaining stats. This guy was stuck on loop! It's 1 gram. It's 85%. It's sativa. He clearly has zero customer service experience and doesn't care to talk about head or body sensations. That's very rigid behavior and I'm not going to keep asking someone to expand and they be stuck on loop! I politely informed that our personalities were not aligned and the next budtender was great in explaining and giving her suggestions. Don't hire budtenders that are stuck on stat loops. The customers also want to understand the physical experience not for you to repeat the same loop over and over. Not my problem if you didn't want to work today but it distressed my nervous system and I would've started crying from anxiety from that guy had I not stepped away. Edit: Thank you for reaching back out to my concern email. It seemed really genuine so I appreciate that. read more

Trash place, horrid customer service. They acted like I stole something in that place

I just used my medical card here for the first time and I had a LOT of questions about what the doctor recommended I get for pain/inflammation. Karlos waited on me, and he was absolutely AMAZING!! He was so patient, helpful and delightful, and I couldn't believe it when he told me he hadn't been working there for long! Thank you, Karlos and thank you Bloom!! read more

Customer service is hit or miss. Some days you feel like royalty, other days they treat you as a peasant. One budtender took my order and tried to upsale me on a few things I didn't want, but then when he retrieved my order he brought additional items to the counter to try and sell me again. Dude gtfoh....Can't use loyalty points on cannabis so what good are they really. Best employee there is the security guard who has to stay out front because it's in the hood. read more

Jared our budtender was dope! We are from CA and he made our experience great! Awesome recs for flower!

I stopped in at Bloom to accompany a friend who recently got his medical card and wanted help with his first purchase. Of course I had to buy as well. I'd looked ahead and saw the product I wanted was out of stock. That's where Dalen saved the day. Not only did he recommend a more than suitable replacement, his colleague offered a suggestion that will now be my go to topical. Typical of everyone I've met there,Dalen was friendly and knowledgeable. Great store! read more

Everything is great besides the prices, prices are outrages... And maybe peep what's hot and get hot carts and disposables, not a lot of un known brands read more

If you are looking for someone that knows their stuff then look for Savannah. She is so knowledgeable and takes the time to answer any questions you may have. She never rushes you and makes you feel good about your choices you made. #BLOOM ROCKS! read more

It always takes a very long time of waiting to get your order filled. It shouldn't take this long to get one order filled. I've been waiting 30 min and they keep letting medical people ahead when they aren't disabled, they just paid more fees and you guys get benefits from serving them first. It's all about money. It should take 5 min to get one order out but it takes you guys 15 min a person even with pre orders. Terrible. You guys charge 3 times the amount other states charge. You guys are greedy. read more

Loyal customer, very disappointed. I have been going to Bloom for years. i can handle the busy schedule and they have been pretty good IMO at keeping things moving esp when recreational began. today when I went in the lobby was empty. I had a knee replacement and I was very much struggling with my walker on their rugs and line while the 2 employees watched me from the windows. I just asked if I could skip the line since it's empty. it used to be someone would offer to help or grab to door not watching them struggle read more

I used to love this store but I've had frequent issues with their products lately. I tried to return a 3 day old vape but was denied. the quality/ price/ service has gone down hill. read more

I bought 4 vapes here the other day and until this point I was fine with this place. I went through three of them. Opened my last one and it WAS EMPTY! Okay no problem kinda messed up but accidents happen. I went to the store the next morning. "Sorry since it's been 3 days more then 7" I can't issue a refund. I spent 80 bucks on this piece of plastic and I can't get a refund now because I didn't smoke all my stuff fast enough. Crazy business move. They must need the money more than me. Never going back!! read more

bloom ows me last 3 orders in rewards points. The corporate office admitted they owed the point but has done absolutely nothing to reimburse me. Extremely over priced. long waits and absolutely ZERO fulfillment to their own rewards program . when calling corporate for the 3rd time being told they will manually add them and lied too. I called back and told them I'd never be back and I'll go to there local competitor. I've spent thousands in just a couple months and they still have zero regard to honor there own system . go else where read more

All the dispensaries have scrambled to work within the Ohio MMJ and they have done a good job with their online ordering. Good selection prices are competitive with everyone else in Ohio. Note their online prices are tax included and their ATM is free free. They don't yet accept debit cards as others do. read more

People on the ground are fine, but everyone running the business behind the scenes are just greedy penny pinchers. Every single dispensary in Ohio marks their prices up double or triple what the cultivators sell for, make a trip somewhere more northern or grow it yourself, Ohio's recreational is cooked for awhile. read more

This place has store wide 25% off store wide on their website. Misleading information so when you go to buy from here just know that is only for medical not recreational. Learned this after noticing wasn't on the receipt after buying and when called the store to inquire about this was told it's only for medical. read more

Bloom started off with quality people that treated you like they cared about you. Until Recreational passed (Then you could see things change real quick). First thing I noticed right away was they took the chairs out, then they're sales slowed down to where there isn't any 30% off days, and if there is they just raised up the price. They're workers are more rude now that they think they won't need our business. So maybe I will take my money elsewhere. I ordered something from them twice and both times when I got there they said they're online is messed up. The guy working asked me if I was a new customer or something and said they didn't see my order so ? Then he goes on to say "It is what it is" read more

The staff at Bloom are incredible, friendly, knowledgeable and efficient so your in and out. The shop is always clean and neat with cool artwork and design. Prices are competitive and you can get some amazing deals on high quality products. read more

Great place, friendly staff. Just wish they'd post their holiday hours on the website.

When I'm not sure what to get they always help me find the rig&ht product. They're all friendly and knowledgeable.

First time at this dispensary. First time at any dispensary. My doctor made a mistake with my drivers license number. The person at the registration desk had no patience. Snapped at me because I hadn't signed on one spot on the form. Was very exasperated that I didn't know what was wrong with the card. Said the drivers license number was supposed to be on the card which it doesn't need to be. All I needed was a polite calm explanation of what was wrong. I ended up calling the manager of the dispensary who explained about the drivers license number being incorrect. He was polite but made me feel like it was my mistake. Needless to say I won't be going back there again. First impressions mean a lot. read more

As a first timer in a dispensary and a true novice, I was impressed with how knowledgeable and kind the entire staff were in helping me, as a caregiver, find what I hope will be helpful remedies for my critically ill loved one. Mark took well over an hour with me, walked me through the process and all of their differing products, and made sure I felt comfortable with our plan of attack going forward. He was exceedingly patient and answered all of my questions, of which there were many. I have nothing to compare it to, as this was my first time in a facility like this, but after my experience today, I certainly have no reason to go elsewhere. Well done and thank you. read more

Decent dispensary, like most Ohio dispensaries selection and inventory could be better. In the last few months they have gotten better at communicating promotions. The thing to keep in mind, they schedule promotions at least a week in advance and sometimes that means the brands on promotion may not have the best selection when the promotion starts. Could they do a better job on having promos in stock? Yes, but all in all they mostly do. As with most dispensaries of you can go earlier in the day you will get in and out faster read more

Now this is an extremely good dispensary!! These folks are kind, patience and very knowledgeable about their products. What a difference from that nightmare that is "Terrasana" - they are awful!!!! The property is non-descript on the outside. Nicely appointed on the inside. It almost reminds you of a spa. Calm colors, nice furnishing and lots of soft chairs to sit on. Their product is high quality and reasonably priced. The staff are pleasant and no lines at all. Look out "Terrasana" these folks know what they are doing!! read more

Absolutely disappointed, they said they close at 8pm but on Friday 1/28/22. I got there at 7:27pm & there was a black guy & white guy that said they are CLOSED! This place is so unprofessional! read more

Don't bother going, they just let their employees decide to dip out anytime they want. Placed an order a little over an hour before close, I get a text around 7 that it's ready for pickup, I check their hours and see they're open until 9pm, so we finish up dinner and head that way, over a 30 minute drive out of the way where we were. So I get 4 minutes away and it's 8:40pm at this point and I get a text saying my order was canceled, I INSTANTLY called, no answer called over and over using different options, no answer. I pull up not even 4 minutes later, the place is pitch black, not a car anywhere to be found. What a way to run a business. read more

The other of my top 2 fave dispensaries. Great product, prices & customer service! And they offer discounts for veterans among many other things. Very community focused read more

I can't complain about this place. All of the stuff I've ever received from them was potent and of good quality. They also always have deals going on, so that's just an added bonus. I just wish it were closer to me; the other two dispensaries closer never compare when it comes to getting better deals. read more

They added pictures!!! That was the only thing that kept this place from being perfect and now they have them!! Yay!

Best dispensary in town! Prices suck like they do everywhere but good selection and great staff. Update: This dispensary has gotten even better. ONLINE ORDERING. You don't have to wait on hold forever!!!! Very little wait time. I will not go anywhere else, plus they have the best selection in town! read more

This is the second dispensary I've been too and I must say they move pretty fast. All the staff are super helpful. Whenever I come in and tell them how I'm feeling they always know what to recommend to get me feeling better. They also helped me print out a smaller medical card to use. The best thing about my visits are that The staff learn their customers names so that the visits are personal . read more

I used to enjoy going to bloom medicinals on Georgesville road but these last 3 months / 4 months have been exactly what I thought and that it's been a bad and unfortunate experience for me. I have a strict medicinal regimen that I follow I live alone no one lives with me I do not have company ever I'm a recluse and I quite enjoy my life as such and with that being said there's no right rhyme or reason as to why 14.15 weight in flower that used to be in every two week trip for me has now become a once a week trip for me at the very same weight... When I decided to start buying weight this was the exact reason why so that I did not have to write a bus every week or twice a week so that my visit would be not so frequent. I'm on a fixed income and I live on a budget and there's no absolutely zero reasons again as to why this drastic change has come about because it's not on my end and I will go as far as to having my blood drawn in my levels red they are steady and true and will read as such. I am completely and totally disappointed this was the only dispensary that I ever visited, ever since I became a cardholder and unfortunately I now will be taking myself and my business elsewhere no one there try to help me figure this out find an excuse as to why I'm experiencing this and when I asked the response was that the farmers are struggling too they have a hard time too which has nothing to do with my issue but I guess it wasn't answer right? Just wasn't the one to the question I was asking which was again why am I coming in once a week on an every two week regimen when I first started on this regimen I visited once every two weeks twice a month just how I wanted it and these last three almost four months I have yet to have it here to my personal own regimen but I am now adhering to someone else's for me because you see I'm not making the choice to come in once a week someone's making that choice for me or something! 100% some of my last words to the employee that was helping me on March the 11th was that maybe I'll go buy a weight machine and see what's going on that way and her words back to me were maybe you should if I was you I would! So please explain to me why I should have to go buy a machine twice weigh something that shouldn't need it, I have alerted them to my 2.83 jars seals being broke or not there at all that little clear round sticker that's supposed to secure the lid to the jar is almost never there and I ride a bus so once I get home I'm home and I have a feeling that this is knowledge that is being took advantage of greatly. My trust is now completely gone because this last go around it took exactly one week for 14.15 to be gone and this time that was with me stretching it severely when in the beginning it truly took the two weeks that I planned, that is my regimen. I'm saddened to know that I will not be walking back through those doors but I think blue will be even more sad to have lost my business, even the business of one person can be a great loss and you will feel mine because again I'm a loyal and good customer I just have to go be that somewhere else now where I know I'm getting what I pay for where I know they have my back where I know my concerns will be taken seriously and without malice where I feel comfortable expressing such because this no longer exists for me in bloom medicinals and for many others I see the lobby is very empty these days there are no longer lines to the door I haven't seen a line into the door in months and so maybe I'm not the only one experiencing this I want to say shortage and product. It is what it is but I know who I am and I know how I live and I know for a fact I have never veered off for my regimen only that someone or something it Bloom additional forced me to force themselves into my pocket and my budget that I set specifically to live a healthy anxiety free stress-free pain-free life, sad to say Bloom has added to this lately. I truly did feel like I was a valued customer... Until I didn't Tacked on with the feeling of being Took From is Just Horrible... One thing I have Control Over is ME And I Will Not Return For the Same Dreadful Results Outta My Pocket Nor to feel as if I am the One in the Wrong Because I GUARANTEE THIS.. I'M NOT check your bags before you leave although you're not allowed to open them in the store so that's kind of hard to do huh SMH SMH... Goodbye bloom. read more

Bloom West Columbus Dispensary - 5.66... I think Not there was no seel in place and Welp! Bloom y'all are done with me and vice Versa - Cannabis Dispensaries Near Me - Columbus, Ohio

I don't understand why there is the ability to order ahead, but I have to wait behind every walk-in. There should be a dedicated on line order register, the entire reason I order online is to expedite the process, but really it does no good read more

They VERY KNOW FOR RUNNING SALES AND NOT HAVE INVENTORY TO BACK THE SALE ONCE AGAIN, we have Buckeye sales again March 10-12 and not one extract available. I have reach out and was told that it is Bloom that has to stock for the sale... needless to say after the3 months being this way, I'm done for a while with BLOOM. Also if your looking to get the same bud tender here good luck! They do have a high turn over rate. read more

I have been coming to Blooms since the first day they opened. They were my 'go to' dispensary as they had a great selection, fair prices, and friendly, knowledgeable staff with very minimal wait times. However, over the past year and half, the wait times have progressively gotten longer and longer. (A year ago on NYE, they ran a 30% off special, I waited OVER 3 hours..ridiculous and it's gone downhill ever since.) They have outgrown their space and do not have enough staff to accommodate the volume of people waiting. Some people are coming in on crutches, some are amputees, some in wheelchairs, some elderly. The wait time now for patients that often are in pain or have difficulty standing long periods are unacceptable. And this is even with pre-orders! For awhile, they had a point person managing the incoming patients who would take names and numbers and they would text you when it's your turn, and you could wait in your car, but this is not always in place. I have been tolerating the longer wait times b/c of other good aspects I mentioned already. However, my last visit there will be just that, my last. I pre-ordered the nite before, arrived late am during the week to find a lobby FULL of people, all chairs taken, standing room only and so packed, there was no room to distance from others (re: middle of a covid surge in Jan). I waited in line to check in (25+ minutes). I am a high risk patient and did not feel comfortable packed in the lobby w/ others during this time and asked the front desk to please text me when it was my turn after I checked in. They said they did not have that set up for that day and I'd have to wait in the lobby. I pointed out the unsafe situation and inability to distance from others. I went to my car and called the manager and expressed my concern not only for the wait, but for my and others' safety given covid situation. She agreed to text me but I never got the text. When I called back 45 minutes later, they apologized and told me to come on in, that I missed my turn but they could see me now. I had to wait in the long line again to get to the front window (another 20+ minutes). In the meantime, a client came in behind me and was so close, he was physically touching me and not wearing a mask which was required by Blooms. I asked him to please give me some space and he started yelling profanities at me. "What are you, the f'ing covid police?!" He continued to make rude comments toward me while I waited in line (again). No one did anything about it. I was so frustrated by the entire situation, I started crying (not like me, but I had just had it). I finally made my way to the back room to get my order, and another long wait there and long check out process. All of this could have been avoided if they had more staff or had a more efficient system to manage the large volume of people. To me, it is now disorganized, unsafe as you can't distance, unacceptable wait times and add rude clientelle to the list= I will NEVER return. I spend between $500 and $1000 a month for product. This place no longer deserves my business. This is no way to care for patients in need. Super disappointed. Hope they figure it out. read more

I'm very happy about the products that I received but the point of giving a two star is because of improper and rude communication from one employee and being charged full price for items that were supposedly on sale. I feel that I'm being fair by giving two stars because I do like the products and brands that they try to keep in stock. That's worth at least one star. I placed an online order and was charged at least $90 more than what I was quoted with a different (lesser) discount. When I called in to ask why this was I was told that I have to buy that one brand on its own to get the sale price. Nowhere in the email or on the website does any fine print say this. No employee said this was the case and the guy ringing me out only gave me the $40 off of $250 which was obviously less of a discount than what I was quoted when I placed the online order. When I called in and explained to a manager what I saw on my receipt, he had explained that it's just how our state works and I needed to place separate orders next time if I wanted to discounts. I said that this should have been spelled out clearly in the emails sent or at least explained to me along the way before paying and he said that he agreed and left it at that. Hardly anything else was said from him and nothing was offered to make this right or to refund/credit me in any way. Since there was no reconciliation of the problems I faced at this facility or through this manager of the facility, nothing in the email about the sale stating how to get the discount and the fact that I go 45 minutes out of my way to receive these discounts from this dispensary, I explained to the manager that I felt it was best for me to report this to the state since we as medical patients in this state deserve to know how to fully receive the discounts we're thinking we're getting and maybe this information would be helpful in such a new market. Manager dude said "you do what you gotta do" and hung up on me. That last part really rubbed me the wrong way so now that there's plenty of other dispensaries close-by for me to go to I don't really need to go out of my way to come here in hopes of saving money. No refund or trying to make this right was to be had here. I work in this states industry so I understand how jumbled things are and not straightforward sometimes. I'm willing to work with anyone willing to make something wrong, right. This wasn't it. Very poor customer service and a "figure it out on your own" mindset seems to be had from at least one manager here. I'll make sure to spread the word about employees not doing their job to slow down and make sure their states patients are receiving the best and appropriate deals they're originally quoted. read more

Unprofessional store manager. Turnover is high and people never look happy when I go in there. I'd say get a new store manager that wants a good reputation with customers and knows how to run a business. read more

Very professional! Staff is very knowledgeable on their products, and are very personable.Would recommend Bloom Medicinals to any medical card holder! read more

If I could give ZERO stars I would, I have had issues with staff and management plenty of times before. They are very rude, disrespectful and unprofessional over all.its obvious they have issues with customers of color for whatever reason. I've called management a few times and still have yet to hear back from anyone. DO NOT SPEND YOUR MONEY HERE. read more

This was my first time at a dispensary and the staff here made it so easy! The paperwork was super easy and the front desk staff was so kind. While purchasing, Scott made my experience so positive. He explained the kinds of things I could purchase and their effects and walked me through the sales they had. Their pricing was very affordable and they had a huge range of products. They also take debit!! read more