The service provided by this company is the worst I have ever seen. I have been waiting for a…read morerefund for a cancelled policy for months. The latest was this email they sent me two days ago about the refund. "Per the carrier, the refund check was mailed on 11/07/2025 to 14710 US Highway 17, Hampstead, NC 28443. Can you please check?" I drove there to see what it was and found that the address is the Horizon Insurance building in Hampstead, and they required me to check on it. It is now two days later (Dec 31st) and I have not heard any news from them regarding the check that was sent to their office. Total incompetence. Service is great until they get your money. Once they have your money they forget who you are.

Communication is not one of this company/agents strong points. once they have you as a customer…read morethey are done!

I have been a long time customer and my needs changed to do a job change. I reached out to them…read moreprior to renewal and when I needed to switch after the renewal I was informed I'd get a refund of the balance paid. I received a check for $24.49. When I inquired as to why, they said that payment plans are subject to a 10% penalty for total amount of the 6 month policy less the 9 days of coverage. A simple heads up would have been a minimal courtesy. Instead of a simple apology or anything...they send me an email the in summary was: "We sent you a brochure thricely, you should have read it. Have a blessed day." Terry Morgan stated that they wished they could take the time to explain a policy to every policy holder and then took the time to condescend and gaslight me all the same. They said it was NC law that they could overcharge and charge this penalty. I have a string of emails. I guess I should have read the brochures that were printed "in black and white and it is YOUR responsibility to read and understand the policy." Yes the YOUR was in all caps. Absolutely unacceptable in every way. I will happily post the email for clarity.

Super friendly staff and loved taking headshots for this team! Teamwork makes the dreamwork!read more

Steveo Stewart @ State Farm is the go-guy…read more He got me the best Home Owners Insurance amidst the odds of other competitors churning out boilerplate turndowns with very unimaginative excuses! While others fixate on transactional interests, Steveo Stewart calmly and diligently, furnished and empowered me with skillful transformational service. You got to meet with him

From the owner: To empower our State Farm customers to live the lifestyles that they desire. To develop leaders and…read morestewards in our community. To bond with those around us, inspire those who we meet, and to serve those in need. License #: NC-19439348, GA-3322734

Theresa Ring, our agent at Farm Bureau Pender County is amazing! She took such good care of us…read moreafter Hurricane Florence hit us last year. We had four properties at the time and Theresa was all over it in helping us get our claims processed and construction completed on damaged roofs, etc. We HIGHLY recommend her to anyone in our area! David Long

Theresa Ring, our current N.C. Farm Bureau insurance agent, took over from a seasoned insurance…read moreagent that we had for 25+ years. She has met with us several times to review all of our policies (i.e. auto, homeowners, life, etc.). And helped to update some of the policies. We appreciate all that she does for us - we are not just policy holders to her. Thanks. Curtis/Carolyn Powell

We had such a great experience working with Kimberly. What could have been a long journey in…read moresearching for different types of plans we told her what we needed and within 24 hours we had what we needed.

From the owner: For over 20 years, we have helped over 2,000 customers find the best deal for their situation…read more Whether it be for health insurance or car and homeowners/renters, we represent several companies and will be here when you need us!

Brad did a great job in asking what would best meet my coverage needs. The questions he asked to…read moremake sure my coverage was best for my needs was very helpful. Thanks

My family and I have been clients of William Bunting at James E Moore Insurance Agency for many…read moreyears. They have been a great source of expertise and information through many homes, cars, and life changes. They are incredibly committed to finding us the best rates, and are always responsive and caring. I cannot recommend them highly enough.

I , as well as other family members, have been clients of James E Moore Insurance for years. The…read morefew claims I have had were handled quickly and professionally with no issues or delays. They are independent agents which means they represent many different insurance companies. That means they can choose the insurance company that best meets my needs. It is family owned and has been in business since 1954. I would say that says a lot.

Ever since Don Bullard's' successor sold out the business to Acrisure, it has gone down the tubes…read morerapidly. The customer service has gone from excellent, to virtually non-existant. It is almost impossible to speak to anyone due to understaffing, and I was recently told that Acrisure is about to let go of thousands more of their employees nationwide. After being with them for years, we will be soon looking for a new broker.

This is the absolute worst agency I have ever dealt with. They let my HO insurance laps twice. Once…read morewithout following through on an agreed upon plan and second because the carrier dropped coverage in the area. They are unresponsive, unprofessional and unhelpful. Can't advocate against them enough.