I will be very honest... I had an issue with the office reps as I felt they weren't working in my…read morebest interest. John got in contact with me and per usual has been extremely helpful and is working to rectify my concerns. It's always appreciated when someone steps up to make it right.

Been my insurance broker for couple years now! Always offering great service and very helpful to…read morefind good prices for our car policies! 100%recommend!

Great service! Professional, responsive, and easy to work with. Fast response times, quick…read moresolutions, and clear answers to every question. Everything was handled efficiently and exactly as promised. Highly recommended!

Excellent customer service from start to finish. Pogos answered all my questions quickly and helped…read moreme get the best coverage for my needs. He is knowledgeable, trustworthy, and genuinely cares about his clients. I'm very happy with my experience and would definitely recommend him to friends and family.

Max is very knowledgeable and diligent. Every interaction with him is a pleasure and a learning…read moreexperience. He is quick to respond, thorough, and creative. Highly recommended.

Mrs Carrie Ross is the best, always very helpful, very knowledgeable, very professional, I don't…read morehave enough words to describe how good she is. Has help me with Life insurance and Auto insurance.

Martin Gutierres and his staff have always been so helpful! We have been with them for over 20…read moreyears and Carrie is the best as well we enjoy her every time we call so helpful always. As well as Liza they are always so cheerful!We thank them for all the help they have given us through out the years and very trustful. God Bless them for being so helpful and professional

15 Year Customer. $180,000 Vehicle. Six Months Sitting in a Body Shop…read more I'm writing this review as the driver and owner of the vehicle involved in this claim, and the experience with State Farm and the local office that sold us our policy has been unbelievably frustrating. For 15 years, my family and I were loyal State Farm customers. We paid around $1,300 per month in premiums and never once filed a claim. On November 24, 2025, I was driving my $180,000 flagship luxury vehicle with only a few thousand miles on it when another driver hit the entire driver side of my car. The damage was significant. The vehicle was taken to a certified body shop where the repair estimate came back at $31,000. State Farm's offer was $6,000. Because of this dispute, my car has now been sitting at the body shop for six months waiting for State Farm to properly address the claim. Six months without the use of a vehicle that was practically brand new. What made the situation even more frustrating was the response from the local State Farm office where we purchased our policies. For 15 years, the staff in that office were very friendly, polite, and helpful whenever it came to signing us up for coverage and collecting our premiums. As long as we were paying every month, the customer service was great. But the moment we had an actual claim, the attitude completely changed. When my wife contacted the office to explain what was happening with the claim, the response she received was that they "only sign people up for insurance" and that they "have nothing to do with the claims department." That response was incredibly disappointing. If an office is going to represent a company, sell its policies, and collect premiums from customers for over a decade, they should not suddenly distance themselves the moment a serious issue arises. After paying thousands of dollars in premiums over the years, being told that the office that sold us the policy has nothing to do with helping when there is a problem is unacceptable. Between the claim handling and the lack of support from the office that sold us the policy, we ultimately canceled our State Farm coverage after 15 years and moved our insurance elsewhere. This entire experience has been extremely disappointing. If you are considering getting insurance here, just understand something very clearly. They are very helpful and friendly when signing you up and collecting your premiums. But when something actually happens and you need real help, that support will disappear. At this point, the vehicle has been sitting at the body shop for six months while we continue fully documenting the claim and pursuing the matter through all available legal and regulatory remedies. ZERO STARS

Shocking Lack of Accountability From This State Farm Office…read more Friendly When Taking Your Premiums. Nowhere to Be Found When You Actually Need Help. This review is specifically about the local State Farm office where we originally signed up for our policies, and the complete lack of accountability we experienced when we needed assistance the most. My husband and I were State Farm customers for 15 years, paying around $1,300 every month for our insurance coverage. During all of those years, the staff at this office were always friendly, polite, and very helpful whenever it came to setting up policies or collecting our premiums. As long as everything was routine and we were paying our monthly bills, the service was pleasant. Unfortunately, that attitude changed the moment we actually needed help. On November 24, 2025, my husband's $180,000 flagship luxury vehicle with only a few thousand miles on it was hit by a negligent driver. The accident caused major damage to the entire driver side of the vehicle. A certified body shop inspected the car and produced an estimate of $31,000 to repair the damage. State Farm offered $6,000. Because of this dispute, the vehicle has now been sitting at the body shop for six months waiting for State Farm to properly address the claim. A nearly brand new luxury vehicle has been sitting unusable while this situation drags on. After months of frustration dealing with the claims department, I contacted the very office that sold us the policy, expecting that our local agent would at least help advocate for us or assist in resolving the situation. Instead, the response was completely dismissive. I was told that the office "only signs people up for insurance" and that they "have nothing to do with the claims department." The tone and attitude were entirely different from the friendly service we received for years while paying premiums. That response is unacceptable. If you represent a national insurance company, sell its policies, and collect premiums from customers for over a decade, there should be some level of support when a long-time customer is dealing with a serious claim. For 15 years the office was helpful when it came to signing us up and collecting payments. But when we needed help with a real problem, they completely distanced themselves and made it clear that it was not their concern. That experience was extremely disappointing and unprofessional. After 15 years as State Farm customers, this entire situation forced us to cancel our policies and move our insurance elsewhere. If you are considering getting insurance here, just understand this clearly. They are very nice when you are paying your premiums. But if you ever actually need help with a claim, do not expect the same level of service or support. Extremely disappointing experience. ... I'll REPEAT, Extremely disappointing experience. 1 Star, only because I can't go lower!

Terrible insurance company I hate everything abput fhst place and how they handle claims is…read morebullshit hole experience was crap from the company who u cut contact directly ever to having to have a broker to ask questions and a seperatd place for claims and they act like u should bd trying go gry forms signed by the insurance company to the underwriter and I dont no what a under writer is? That's not my job i dont do insurance yeah that place blows cant stand them there just q side company off allstate .

Walked into rapid insurance. Was immediately greeted with a professional who took care of all of my…read morequestions and got me proper insurance and very fast paced highly recommended

Goldie has been amazing. I purchased insurance through this agency years ago and have been more…read morethan happy with the service I receive each time I call. Thank you!

I have been with State Farm for years and signed on with Janice's office when I first moved to…read moreCalifornia. I have to say that Janice and everyone in her office are truly the best! Within the last month I have been in contact with her office for multiple reasons and every time I call my questions are always answered immediately and done so in a professional and polite manner. I'd like to give a shoutout to Goldie who has been an absolute gem in helping me file a claim on my car as well as open a new policy for my business. It feels like everyone at this office truly cares about your wellbeing and is always available and willing to help. Thank you, thank you, thank you!

Hello I want everyone to know if you are looking for a great insurance company with an excellent…read moreset of workers you must try Tony Kim - State Farm Insurance Agent. I have been with this agent over 30 years and I am so happy with then all the sales associates are great , very patient and easy to work with. Always eager to answer every question with answers, they are very knowledgeable about thei job and ready to give you the best service. Thank you Ruby Innis Cottle

My mother has been with Tony for over 40 years never thought we'd be here but this review is very…read morenecessary and won't be the last step we take. My mother has a 2009 Nissan, it's been fully covered by this office for over a decade and for some reason for the last few months we have been having problems when it comes to her bill. It is never the same amount each month and when you call to see what's going on they blame California going up on prices and will say you made changes to your account that you and God himself know you did not. My mother's bill went from 72$ to $138 to $369 dollars in the matter of 2-3 months even though her car has not moved for over two years leading to no damage or accidents or even increase in mileage. I called yesterday and spoke to a nice lady (can't remember name but it was not Leslie or Olga) to get a understanding of what the hell is going on she seemed as confused as me but end up finding out someone changed my mothers mileage from 8k to 12k not based on my mothers mileage but based on what drivers are doing in the area????? I said that is crazy because my mom does not drive and it's not fair to be paying for a quote thats not accurate for HER driving. She said she could have them make an adjustment if they could get a updated odometer I explained that my mothers car is dead and unable to even open so we would need to call road ride service in order for that to happen but because they closed at 5 it wasn't enough time so I told them I would call back in the morning after we got the car jump started. Skip to the next day I go through the app to call for roadside service and I'm hit with a message saying that I don't have roadside service which is ridiculous because we have been using that 5 times a month damn near for the last two years minus these past few months because my mother has been in and out the hospital due to Covid so it was of no use recently. I call the office to get more clarification of what is going on and that's where I am greeted from the lady Olga who decided to laugh in my ear while I explained how unfair this is especially for a 83 year old woman who is trusting in you guys to handle her account accordingly especially since she's been with him for 40+ years. She looks at the account and tells me that my mother doesn't have road side service because she doesn't have collision...meanwhile my mother nor I have called to remove that but when I told her that she says thats what the agent Leslie wrote in the notes so there is nothing she can do about it I would have to talk to the person who wrote the note. Mind you this is not the first time this Leslie person has messed up our account or made things difficult where I had to call the next day and try to convince these people she made the mistake. Even got on the phone with her where she told me I was lying and I decided I would never have her help me again. Unfortunately I fucked up talking to her again a few weeks moving to fast and not realizing who I was talking to. Just stay away from here man. Now my mothers insurance is canceling tomorrow because in order to get road side service back on they are requiring I pay for liability when my insurance should be full coverage. It's such a let down to have to go through this now my mother is worried for her life insurance policies because these people obviously don't care about their customers anymore just trying to rip any amount they can from older folks and anybody else who doesn't pay attention to their account. My best advice if you have to deal with these people to avoid the hassle of moving things over go through the customer service line rather than the office ...the calls are recorded and they won't have the chance to lie on you.