Everyone here is phenomenal, Tiffany, the gal I always email, is by far the most helpful person I…read morehave ever talked with. She made getting an insurance quote, updating my insurance, getting an accidental payment reversed, and many other things a breeze! If you want fast and friendly assistance these guys will be the ones to get it done. Thank you to everyone at Ronelle's branch, you guys are fantastic!

i had been with Allstate since 2013 & every year my insurance went up. i had done nothing wrong,…read moreso i asked for lower rates. i was on the phone so long i could feel my gray hair growing, actually about 50 minutes. ~~~~~~ no, they couldn't lower it, I'd sigh and do nothing else. then my son who was not on my policy because he had no drivers license took my car out, without my permission and got into an accident with it. ~~~~~~~~ i asked Allstate not to pay the bill to let him pay. but because he was living in a tent in my back yard they said, "it's only $1,000 - not a big deal at all." Soon after my insurance went up. i called in to complain, & was told because of his accident my insurance went up & my 50 yrs clean driving record was gone also. the accident was contributed to me & on the record his name was never mentioned. Allstate said they had no choice in the matter. i quoted them - "it was no big deal" - so my insurance should not go up, no reply. ~~~~~~~ i continued paying, then it dropped down to $135. The next month it went up again. i called in to complain. Edie said it went back to over $180 because i used the towing. i said, "wait a minute, that's separate from the auto policy". Edie said it was a separate policy but someone had to pay for it & it turns out Allstate was now recouping their money for the tow from me. ~~~~~~ i nearly exploded, i was nice & got off the phone as quickly as i could - where i finished exploding. a friend, who was there told me that WA was a mandatory insurance state, IF you are driving. ~~~~~ I read WA state "financial responsibility" law. IF you ARE driving & want to avoid paying car insurance then you must post a bond from $20,000 to $50,000, the amount is determined by the motor vehicle dept. ~~~~~ however, even if i own a car i do not have to pay any car insurance if I'm ill or just not driving at all. you do have to give your old insurance company a min 10 days notice THAT YOUR DROPPING THEM and your going elsewhere. ~~~~~ i hadn't reached a decision on whether to drop Allstate when my monthly payment became due, i was on the automatic payment plan, i didn't try to stop it. ~~~~~ on June 14th, 2022 i decided to write Allstate. i had a friend come by & take me to the the US post office in Yelm next to Allstate & mail a letter from their that explained my dissatisfaction & the date i would be dropping my policy with them, July 1st, 2022. i also had my friend drive me over to their office in the Domino's strip mall in Yelm, Allstate was closed. I put one copy of the letter in the mail box that hangs on the wall by the door & one under the door of their office & one on the door itself. ~~~~~ To me the matter was closed. Around September i was noticing my checking account did not have the $'s in it, it was suppose to . Each time i went online to check, something interfered and i didn't get it done. About a month later. i locked my doors, muted my phone, put the pets outside, ready to find out where the problem was. ~~~~~~~ It took me awhile, but there it was. Allstate was taking over $200 a month from my account. i called them & asked as politely as i could what was going on. i was told, by the receptionist that Edie or Ronelle would give me a call back. As usual, they didn't. ~~~~~~~~ i made a copy of the letter, called my friend and we went to the Allstate office in Yelm. i handed the exact same letter to the receptionist & requested it be given to Edie or Ronelle & to have someone call me, of course - the call never came. ~~~~~~ i was exasperated when I called my bank & requested a stop filed against Allstate automatic payment, that was being taken without my consent. They asked why, i told them. After hearing my frustration we decided to file a dispute. ~~~~~~~~ after an investigation, my bank, Wells Fargo sided with me & the money Allstate illegally took from my checking account was returned to me. i thought the case closed. Then i started getting emails from Allstate telling me my payment was overdue. i told them i was not their customer, so why would i pay anything. ~~~~~~ Their writing campaign went on for 3 months. finally on Wed, Sep 21, 2022 at 10:29 AM someone named Kim Asay wrote she was unware that i no longer had a policy with them. i felt that was the phony email to cover their tracks. ~~~~~~~~ Then i received a notice from a credit bureau back east that said i owed Allstate over $500. i called the credit bureau & said no i don't. and stated i wished to file a dispute on the matter, they refused. in the mean time they are a dark mark on my credit that i can't get removed unless i pay for something not owed. ~~~~~~ if i could have only given Allstate a quarter star for what they've put me through & continuing to for worming their way into trying to destroy my credit i would have done so. There are other good car insurance companies out there, don't set yourself up with this branch in Yelm.

As a first-time home buyer a couple years ago i had no idea what i needed and how to go about it…read more Cherie Walker, Agent at the Vancouver location was knowledgeable, helpful, and talked me through the process. and calmed me down when i was at my freakout stage. she also figured how to bundle & combine ALL Insurance and my other assets into a lower cost with better coverage. then just when i think it's all going well. she notifies me of another hidden gem of insurance to help with Washington state weather and makes my policy even better. Cherie keeps a close eye on mine and I'm confident other's policies to advise of changes, or benefits. she is a winner and a valued asset to this office of agents. i also know, through email notifications & flyers that they are very generous in the community. like the Holiday trees and other organizations, they volunteer and donate to. Special thanks to the Nicholson & Associates Insurance Agency for retaining the best folks. i will be a client for life. They care about you like family.

I have been with them for at least 4 ears and they have always been awesome and taken care of me…read more thank you Nicholson and associates!

Sent me to someone with no experience. Too busy to talk to me only talked to a secretary.read more

After coming from a terrible financial advisor in Ben Lamb from Edward Jones this was such a…read morerefreshing person to visit with and turn my investments over to for management. Whitney is knowledgeable, very transparent and will spend the time needed to ensure your confidence and understanding. Highly recommended.

The agents could help more, it's been a couple times when you ask for help to communicate with the…read morecarrier and it seems they can't , there was other agents who would help and now it seems they don't care to help. Cancelled my service with never going back

Love them they treated me like family. They kept in touch made sure I got everything is okayread more

Tony Brooks, we have had so many problems... They are terrible with communication. Me and my…read morehusband have been with State Farm for three years now and we have never had a problem with them. There was an accident that was not our fault and State Farm and the other insurance were not properly communicating to each other let alone communicating at all were they were using me as the middle person to relay them information back-and-forth even though I provided to them numerous times, the other representatives phone number and information for them to be able to speak and properly handle this without my having to be the messenger. Throughout this entire process, no one has been communicative nor have they been informative about where anything is in the process and we have been without a car for over a quarter of a year at this point with no site in the future on when we're supposed to be receiving a car... In addition, since State Farm picked up the additional information to take over, they have not been good with a rental that is supposed to be covered completely under them... However, they are giving us a shorter time limit, and what is allowed on our amount because they didn't do the calculations appropriately... I understand you may go through some changes throughout your career and trying to make your program better but at this point your program is no longer better it is honestly probably the worst experience I've had with insurance. If you have another opportunity or someone else who is being considered for your insurance provider, I would definitely recommend going with them instead.

These guys are awesome. When I first moved to Washington, Chris V helped me set up a new policy in…read more3 hours. He later helped me look for discounts. Austin is also awesome and has been extremely helpful every time I've called and has always gone the extra mile. Unfortunately we moved and I've been forced to switch to another office, but I wish I could stay with this State Farm branch forever! I highly recommend them! Thank you guys for all your stellar customer service!

My mom switched from Farmers to State Farm over a year ago and encouraged me to do it too, so I did…read moreabout a year ago and I haven't looked back since! I've called the office many times in the year with questions about car insurance, renter's insurance, discounts, and who knows what else. Each time, whoever was helping has been nothing but friendly, patient and genuinely kind. They almost always answer the phone on the first call, but when they don't you can leave a message and bet that you'll receive a call back very soon that same day. Farmers was a complete rip off and I am so glad I switched here! Since my mom and I switched, my dad finally decided to do it also and now it's a family affair, that's how much we really like this place. Hats off to everyone who's ever helped me in this office for a truly exceptional experience.

Worst office ever! They have made mistake after mistake on my policy. Customer service is terrible…read morebasically called me a liar. I've had to switch agents.

Highly recommend their services. We completed prior year taxes as well as current year taxes. They…read moremake the experience smooth, and provide all copies of documentation immediately, in an organized folder. The value for the money you pay is completely worth it.

Fantastic service! Appointment was made very quick and Mary was the fastest number cruncher and…read moreform filler I have ever witnessed. We were in and out in 10 minutes. Worth every penny!

I recently used this location and I have to say this office is on the ball!! Wonderful customer…read moreservice but it felt like we were in the right hands! Through knowledge of the situation we had I just felt like everyone there was very competent. We did work with one of the senior specialist and she did an absolutely wonderful job. I could not recommend this location more if you were stressed about your taxes stress more! When it's handled properly it really gives you ease! We never go any where se again!!

No matter what location you go to, you will always be connected to competent CPAs and tax experts…read moreto help you through the process of filing your taxes. I had some interesting things to account for this year and I really needed the advice so this service really gave me piece of mind. I got a great tax return check! I also always get the service that helps if you get audited, that way I have no worries in the future in case I get flagged by the IRS for an audit.