Hope and her team are bringin' it! They really helped me to get my new car insured. I would…read morerecommend them to everyone! Efficient, knowledgable and kind. Aloha spirit! Mahalo!

Hope Chu-Hing has been my insurance agent since 2016. Chris referred us to this agency and it was…read morethe best decision I ever made. Chris & Hope have always took the time to explain the coverage details with me. They've either sat with me numerous times to compare other rate quotes or helped me over the phone. I recently got into an accident and Hope took care of it all for me. This insurance agency is always responsive, friendly, and provides excellent professional & personalized service that you won't get anywhere else. Hope truly cares about her customers! I will highly recommend her agency to my family and friends.

Staff always very helpful and in great spirits when going into the office. Even though lots off…read morechanges in staffing since Covid19. Phone calls are always pleasant and helpful in researching questions if they didn't know. If your looking for auto or home insurance go and check out Cary and his staff, you may pay a little more but service it over the top.

Called and spoke to Alana about different coverages for my new car. She made is super clear and…read moreeasy to understand what really fit best for me. Had a positive and engage attitude when helping me.

they were extremely polite professional and informative,…read moreI've recommended them to several of my friends and family. great company mahalos.

Worst insurance place. I have ever gone to in my entire life. I am indigenous. Part Hawaiian. My…read morefather sold insurance on Oahu. 2 different companies. Don't use this office. It will bring you much heart ache. And pain. Marlene gave me the wrong tow truck number. At Kuhio Mall. My dog was is Petco. I was singing songs. Watching hula. With a group of native Hawaiians. And I spent thousands of dollars. With this office. Auto. Home. It's so unfortunate for Hilo. That the State Farm Wainuenue agent. Retired.

Incredible staff. Great location! Kia is an amazing agent and very knowledgeable. He is able to…read moreanswer all your questions and get you the coverage that works perfect for you and your family.

My previous agent Nelson Fukuhara was awesome. He was not greedy and not out to take every cent…read morethat he could from me. His replacement Kian Kamaau seems relentless in trying to squeeze blood from a turnip. I am retired and living on a fixed income. I cannot afford for my insurance to keep going up and Kia has made sure, in every way that he can to try to suck money out of me. I would avoid this agent and will be shopping for a new insurance agent and maybe a new company after 35 years of being with State Farm and never filing a single claim.

Beware, The agent that services my liability policy blew off sending documents to State DCCA. Now…read moremy license has been forefited for not having insurance. Stay Away !!

Robin was fantastic. We were having so much trouble finding homeowners coverage. She took the time…read moreand made the extra effort to find us a policy. She was so easy to work with, too. We highly recommend her!

Bank has a nice remodel job completed a few months ago. The staff are always nice when I do step…read moreup to the window. That new money dispenser at the teller is something new to me. I only dislike the parking stalls near the road changes angles and kind of weird.

Larry Lau and the rest of the home loan team at American Savings Bank Branch in Hilo were very…read moreaccommodating. Their knowledge and expertise of the market was apparent as they were able to timely respond to all our questions. When unanticipated complications arose they quickly acted so we wouldn't be impacted financially in any way. My husband and I would highly recommend them for anyone looking to purchase a home.

I love the company My counselor is filled with enthusiasm…read moreto help me and my family with our finances. More people deserves to know about credit counseling it deserves to be marketed publicly

Now granted, Hawaii National Bank isn't the biggest or most convenient of banks to do business…read morewith, however my family has been banking at this branch for almost 20 years and the ladies in there (Karen and crew) are the sweetest, nicest and most personable people you'll ever meet. Friendliness aside, let's talk about service. To me, I picture this branch to operate like banks of old when everyone knew each other on a personal level, and not only do they remember your name but more importantly, your preferences. I haven't encountered such personal service at any other bank, at any other location. Example: these ladies will personally call you BEFORE your account gets overdraft! I know this because my late mother had 4 accounts here and they would keep tabs on all of them. They'll call to say, "this account has a pending charge but will overdraw it, you want to transfer money from the other account?" And again, they've been doing this for years for us. And it's not like any of these ladies are a relative, we're just regular old loyal customers is all. Again, no other branch I believe would do this. Plus when my mother passed away, they sat down with us and made handling all the legal stuff with them a breeze. In efforts to consolidate banks I wanted to close these accounts and just go to one bank (not this bank but the one my husband works for!), but just because the ladies at this branch were so professional and wonderful to us over the years, I can't move myself to leave. Now that's how you keep a customer!

These people have the worst customer service I have ever experienced! They are rude, mean and…read morenasty, especially if you are a new customer. I needed to set up a joint account with my elderly parent who is in dementia ward so I can pay his bills for him, and the person I dealt with basically accused me of plotting to keep getting his SS checks after my father dies and refused to open an account for me. She said the only way I could open up an account was if I brought an 87 year old man with dementia into the bank to prove his identity, but with 3 clicks of a mouse I was able to open an account online with an online bank. I have worked right next door for 10 years, so this bank would have been super convenient for me, but now I understand why there was not a single customer in the bank that day. Do not give these people your money!