Awesome experience! Super professional, both with dispatch and driver. Made me feel comfortable…read more They got me to the repair shop safe and fast! Now I know they have trucks on all parts of the island.

very nice and easy to work with. they kept me updated on the progress and arrival of tow truck. the…read moretwo drivers were very helpful and professional, treated my car carefully.

I made an appointment easily on their website and it was the next day! Replaced my 4 tires and…read morerecommended brakes soon, thank you for looking out for me, and estimate was right on. Brake replacement appointment was also quick and efficient! A+, will recommend!

They fixed my AC. Although it took longer than I expected, I understood that it was a process of…read moreelimination. They kept me informed every step of the way and got my AC blowing cold! Very courteous and professional. They even offered to drive me home to HPP! I highly recommend them!

Very fast and friendly service! I had to tow my car and contacted another service that we always…read moreuse for our business vehicles. They weren't available so we decided to give another company a chance. We are very happy that we did! They will be the first company that we contact from now on!

My review is specifically for the person handling customer service over the phone-- her name was…read moreHarley! Told my dad the tow driver was on the way and would take 20 mins to get to us (me & my kids)... she demanded payment via Venmo (which I sent RIGHT AWAY) before picking up my truck. Since I was with my 2 babies, instead of waiting on the side of the road, we caught a taxi home (thinking my truck was going to be picked up soon anyways)... and yeah, no! they didn't even get to my truck til almost 3 hours later. I called her and she said they were doing another tow and that I needed to pay before they pick up (MIND YOU, I ALREADY PAID HOURS BEFORE AND EVEN SENT HER A SCREENSHOT) I could have paid someone else to tow our truck sooner, if she would have just told us that it would take that long! But she didn't communicate with any type of update at all! The only reason i'm going the extra mile and writing a bad review, is because she had an attitude and spoke RUDELY to my dad when he confronted her on this! Anyways, idk if Harley is the owner or just a worker...but do better when you're speaking to customers, especially ones that already PAID you for a service!!

Austin came out , made great suggestions, and then came back to see the job through. He was so…read morepolite and the communication was outstanding. These guys are the new owners of this company and are working really hard to make a success of it and serve their community. They will always be my first call here! So many other companies don't even answer the phone but they do and they call back with updates.

Steve is the best, called him with a problem, left a message, called me back right away. Came to my…read moreresidence and fixed it. Will be using him again. Ron

Great customer service. Very clear and helpful. Attentive to the needs as well as being…read moreknowledgeable and patient enough to explain the situation/problem/issues. Fair price considering the mess that was my vehicle when I had it towed into the shop. M

Came here to get a head gasket job done. Was quoted $2200…read more Owner suggested we also do a few other things while we were in there and we agreed. Price went up to $2500 Then they found other parts that needed replacement. Ok, we're just below 3,000 Suddenly the bill is over $4900 when we go to pick the car up. Jeremy claims there was additional things they found wrong and that he notified us. (he didn't and these new charges were a surprise) As we start going through the bill, we notice we're being charged for labor and parts that should have been included in the original price for the head gasket. Then, the additional parts are priced at 2-3x what they should be with outrageous labor charges. ($200 in labor to replace a thermostat which takes 10 minutes to remove 2 bolts.) Owner refuses to release the vehicle unless we pay and we have a bunch of back and forth where he starts dropping the price but still wants to charge stupid labor charges and more. Then he pulls up high prices on the computer to justify his high costs. Same parts I found for 1/2 to 1/3 the price. Now we also discover they didn't put certain parts back on the vehicle when they finished and there is a missing exhaust cover. So not only do they overcharge the work is sloppy. I cannot recommend this shop at all. They don't honor their quotes, jack up the price of parts then refuse to release your vehicle until you pay. 0 stars if I could.

Two years ago, my fiancé visited this auto-shop. After hearing about the cost for such small and…read morequick service, I was furious and wanted to negotiate with the owner of the shop. My fiancé didn't want to create problems and forced me to not worry. Two year's later while cleaning her car, I find this receipt, and now I'm here to rant. If this post can one day help just one young college student who knows nothing about cars, while trying to save as much money possible to lessen their college debt, this post will be all worth it. Fiancé thought something was wrong with gas pedal since the engine was randomly revving when the foot was off the pedal. The vehicle is taken to car tech auto, mechanic says "he's busy, leave the vehicle, and they'll call once he finishes figuring out what's wrong." Not even 30 minutes later, mechanic calls back, explaining how the rubber floor mat shifted that would sometimes push on the gas pedal. Fiancé arrives back at shop, receives bill for $64.59 for his "time". $64.59, for not even 30 minutes, to move my rubber floor mat back a bit so it was no longer pressing on the gas pedal?

Look no further, Wes Masuda is the man! The BEST and most trustworthy mechanic in town! Great…read morework, excellent prices, always fast, honest, and reliable! I cannot recommend him enough! Wes is a rare find! The shop is clean and not sloppy (see my pics) with crap laying all around, especially when you're a lady like me, we notice s**t like that, ha ha! 5 stars don't do justice! From phone call to in person he's like an old friend and very professional. Took my Bimmer for a oil and filter change and he even checked and topped all my fluids. Especially when you're a single women, you can easily become a target and get ripped off! So, all you single ladies out there, if you don't have a man to take care of your ride, Give Wes a call and tell him, Jade sent you! Woot Woot! #Winning

I've always encountered friendly workers when I've gone here to put gas. I've once had trouble…read morefinding my rewards card and a worker informed that there there is an app I can download to access my rewards that I acquired. Which I didn't know about, so I was pleased that I was able to still use my rewards towards my gas purchase that day.

this hele station is one of a kind and truly amazing with how clean and organized this station is…read moreand the coffee is amazing just splendid and the worker shane is very kind and respectfull and allways has somthing funny to make the day better i would deffinitly recomend and have recomended this place to many people because of the great service and clean and full stock they allways have

First time ever filling gas at a Safeway Fuel Station and it happened in Hilo town. So glad I…read morenoticed the low prices when we pass by after stopping at Starbucks. There's no Costco on this side of town so we filled up the rental car here at Safeway, I think it is about the same price per gallon as filling up at Costco. Safeway Fuel station is open daily from 5:00am-11:00 pm, they offer some of the lowest gas prices in town ( I drove by many gas stations and did a comparison) also I think you earn a discount or save on gas for Safeway cardholders. This fuel station has 16 pumps. As of 2/7/26, Current gas prices are: $4.39 for regular, $4.69 for Plus, & $4.99 for premium. My total for fill up was about $17. The lines/wait wasn't long during my visit, it was pretty quick, It is pretty new or I stopped by at a good time. Although I am not sure how the savings work for Safeway cardholders, I didn't enter my phone number for the club savings or how to earn those discount on gas since I saw the ad, next time I'll look in to that. All in all, make a stop here for gas, kill 2 birds while you get your groceries in and savings on gas.