Over 3 years, Trucordia/Secord has provided outstanding, reliable service - they truly work for…read moretheir clients, with helpful claims advice, and finding an outstanding alternative to the "big name" insurance companies that treated us very shabbily. You can trust them to work for you in finding the best insurance solutions for your particular requirements.

This place has gone downhill in terms of customer service. The excuses are typically understaffed…read moreor too much business. They were so good about getting me quotes and multiple policies a few years ago when I switched to them. Now they it's a crap shoot when they get back to you and you typically have to follow up multiple times to get a response from an agent. If you would like a same day quote, this is not the place for you.

I switched from another agent based where the service was sub-standard. I chose this group based on…read morereviews and my experienced matched what I read from others. It was easy to get in touch with an agent. Everyone is friendly and helpful. Was able to adjust our coverage to it was current and that was an easy process. Based on my first week, definitely recommend this team.

Sally helped get the last portion of my claim sorted, which was dragging along. She was…read moreunderstanding of the difficult position I was in, and took the time to ensure I got what I needed. I felt taken care of and it was a huge relief to have the claim sorted!

I was shopping around for possibly lower insurance rates so used their online form to request a…read morequote. They followed up with me promptly and gave me a quote for another carrier, essentially same rates I'm paying now. I know there are apps and sites that do this for you, but I've tried them and they usually end up sending you to the insurer's website to get meaningful quotes. So nice to have an expert to help.

I just wanted to give a shout out to Dina at Insurance Services of Washington. I've worked with…read moreDina for many years and she is absolutely fantastic. Always has the answers and if she doesn't you can bet she'll find out for you! The whole team is great and my family has worked with them for over 50 years (their family owned). Highly recommend them!

I would rate the experience that I had a 5/5 if I could. But I have to preface this by saying that…read moreI am not an Allstate customer, therefore a 4/5 is the best I could give without having the full experience. I was introduced to the process with Jon Glenn. Jon was friendly, meticulous, witty and charming. He was definitely someone that you want working beside you on your claim and was extremely detailed oriented. He asked questions... the right kind and was focused on what I was looking for. Even though I made the choice to go with another insurance company for what I needed, the customer service provided from Allstate was top notch! If you can request to speak with someone specific, please ask for Jon Glenn! Thanks Jon for all you do! Really appreciate it!

I have been a customer with Allstate, through Scott Vermeulen for nearly 15 years now, and I have…read moreto say I've never been happier with the level or service and value provided by Scott. Insurance policies and coverage can at times be a confusing and daunting ordeal but Scott's professionalism, attention to detail, and all around helpfulness makes it a relatively straight forward and painless process for me. As our family grows and our needs change, I'm always reevaluating our monthly finances and expenses for costs that we don't need to be paying for. Scott has been terrific and working with me during this process to help us find the best insurance solutions that meet our needs in the most competitive and cost effective way. Having worked with dozens of other insurance companies and agents in the past Scott has continued to standout from the rest by continually exceeding my expectations every time we interact. I would, and have continued to recommend Scott and Allstate to family and friends.

John Economis has been our Agent for over 15 years and I'm not going anywhere. Always get offers in…read morethe mail about saving money, but the truth be told I've checked and John, being a broker, always seems to beat those prices. Just keeping you honest John - LOL. . . Besides, I would much rather - no - that's not right - I Absolutely Love being able to connect with a real person - who is genuine - any day of the year.

Great insurance brokers! Glad we switched to them. Provides customized insurance to your needs.read more

I have spent months struggling with health insurance, red tape, and clerical errors that weren't…read moremine but left me without insurance. I was at my wit's end recently after being told that I had missed open enrollment (despite having applied before the deadline), and that I couldn't get an exception made. I have medications that I had to stop cold turkey months ago and have been without, and have been dealing with health issues I couldn't really afford to get care for because I was told I had to wait until November for open enrollment to start again. I posted on Facebook asking friends for advice, assuming it was pointless. But then one of them said I should look into a broker - an option I had no idea was available, nor that it was free. I looked through a list of brokers and found Gary Franke and his team; they sounded good, so I requested help from them. And thank god I did, because I tell you what - after months of metaphorically pulling my hair out over how stressful the runaround of insurance was, especially when I don't have much knowledge on the subject - Gary Franke and Heffernan Insurance Brokers had me squared away in a few emails and a single phone call. I couldn't believe how simple the process was. Gary got my information - how much I make a year, what exactly I'm looking for / need help with - and narrowed the insurance plans down to two that he said would be the most affordable and the most helpful for me based on my needs. Then all I had to do was choose from the two, let him know, and he got me enrolled and activated. No fuss, no stress. He was friendly, empathetic, understanding, and answered all of my questions thoroughly and without judgement - even the ones I personally thought were probably dumb questions. He was even willing to discuss my options with a family member that has been trying to help me with the process of getting on insurance, if she had any other questions she wanted to ask him. Even after I was on an active plan, Gary and his team have encouraged me to come to them if I have any further questions, and made sure I know they're available for any other advice I may need in the future. In conclusion, I literally cannot recommend Gary Franke and his team enough. They got done in less than a week - and only took as long as that because I had to make my choice on the plans and slept on it - what I was on the verge of a breakdown trying to do on my own for months. If any of the many people I had spoken to on the myriad of phone calls with WA Healthplan Finder, or any of the insurance companies, had just once suggested a broker, I could have escaped so much stress. If you're on the fence about a broker - do it. It's so worth it, and you can't go wrong with Heffernan Insurance Brokers, and Gary Franke and his team. They are extremely knowledgeable about all this stuff, and genuinely want to help you with what you need and where you're at. There's a reason they have so many 5-star reviews here; and I promise that those reviews are telling the truth, because I know mine is. Reach out to them. I promise you won't regret it.

Buyer beware, Gary is unethical. Back in 2017, I moved to Bellevue Wa. and was in need of health…read moreinsurance. New to the game I was unaware broker's fees are paid by the health insurance companies. Tamara, who works with Gary, was the agent of record and did a good. However, months after I get a call from Gary stating, "Tamara forgot to bill you." Not knowing, I gave him my credit card info and was billed $75... Pretty slimy for a whopping $75. I would have sued if still live nearby.

Thank you Kris for you incredible help year after year. I always have the best service from all in…read morethe office when needing info or having a question. I have been in the car business 23 plus years and have done business with many companies. Mt rate has gone down the last two years as my agent is always looking at rates for me as I have my 22 year old daughter on my policy. Thank you again!!! Jackie Walton

I've been a customer for over a decade. My original agent left but i…read moreI returned and received amazing service from Laura Young. Highly recommend!

Tree fell on our house and my agent is deferring everything to claims adjuster. It has been an…read moreawful experience for us so far. We have been clients for 20 years.

Seven days ago a Ford F-350 hit my car at around 7am. I got home and called 3 times after their 9am…read moreopening. On the third try I got her. It was all so upsetting but I'm not even sure if she asked how I was doing, I only have liability and she told me to reach out to the other person's insurance. Which I have been doing. Finally tonight I called the 800 number for State Farm to really see what I should expect. A half hour later they took all the information, police reports etc and filed a claim. If for no other reason that they don't say it's my fault. She did absolutely nothing! Will be leaving as soon as I can!

I was looking for a new broker that can help with reducing my high insurance cost, good customer…read moreservice and care. I got a referral from a friend to check out this place and give it a try. I am so glad I did. Lola was amazing and she went above and beyond my expectation and delivered it all. Thank you, Lola!!!

Lola was GREAT to work with. Very helpful and knowledgeable. She spent all the time we needed to…read morego over everything. I have already sent her more people. Thank you Lola!!

I have been impressed by their level of service, always quick to respond…read more A year back my husband lost his wedding ring and we had a special coverage that replaced the ring even though it was his fault for losing it. Very cool.

In 2019 RGIA took our payment but forgot to pay the insurance carrier (they are a broker) and tried…read moreto get us to sign a "no loss letter" once the mistake was discovered. It was completely their mistake and the owner of the agency never would take our call. They put it on a more junior employee to deal with it. We no longer use them because they do not follow good business practices.