On August 28th, I called the Olson agency because my father died and I needed insurance information…read moreto file my dad's 2016-2023 taxes for the IRS. I was told the agent needed to respond by email, so I sent a message. The following day the agent responded that it may be difficult given the nine year window. While somewhat understandable, we also live in the digital age where this information is often one click away. Regardless, I responded I needed anything with tax implications. Almost a week later, I get a response it will take another week. I'm sorry, but while I understand this included Labor Day weekend, it should not take two weeks to get this information. It took less than 48 hours to my dad's payment history from Puget Sound Energy, Recology, Seattle Utilities, and King County Property Tax and those are bigger organizations not known for their speed. To add insult-to-injury, as I continued sorting through my dad's paperwork, I happened to find papers in 2024 for a $1,600 transaction premium. This wasn't information wasn't included in the email sent, which means I can't write it off. And it makes me suspicious if there was more not shared. I'm not clear why it's worth paying a premium for their service when you can't get reasonable service when you need it. Go look at the rest of the Yelp reviews and you'll see that with these issues, I'm not alone. Instead, I'd consider another insurance company.

I received a letter from Jeremy Olson about how I could reduce my homeowner's insurance and decided…read moreto respond to him at jeremyolson@allstate.com. No response from him or his agency whatsoever, which makes me think the letter I received is a scam. However, the email wasn't rejected so I assume it went to the right person as directed in the correspondence. What is dismaying is the lack of response and based on many of the reviews I am reading, perhaps this is divine order. I would suggest that if anyone receives a letter from Jeremy to simply shred and move on because you won't receive any response from him or Allstate.

I really was reakkyt impressed that Mai persevered to get the quote to me when the email did not…read moreShe has very interesting options that may also save many with unfamiliar companies. I abided by the decision for the client, but recommend her nonetheless.

From the owner: Evergreen New Life Agency is more than just an average Insurance Agency. We want to take the burden…read morefirmly off our clients’ shoulders by providing the best coverages available that we can offer. We believes that listening and to truly understand our clients' needs is the best way to protect them in a long run. Honesty and transparencies are our mottos. As a one-stop Insurance Agency with years of experience managing a wide-range of risk and exposures, we have the skills to ensure our clients receive exceptional coverage. To keep your loved ones safe and to protect your assets, contact us to find out how we can help. Our team of experts is waiting to hear from you.

This is the latest review and it is not a good one. I spoke to Michael Wong, he was rude and…read moredismissive and not helpful. He kept mispronouncing my name and I corrected him several times. He purposely mispronounced to be insensitive and stupid. I wouldn't deal with someone who lacks patience and empathy.

Michael was very helpful and friendly. He explained the options and gave me some great information…read moreabout earthquake endorsements. He responded within a few minutes of my request on Yelp. It was a fantastic experience. I was shocked how cheap the policy is and how much coverage it provides. It's less than half the cost of my previous coverage and covers more.

Horrible when you actually need help…read more I was told by my insurance agent to file a claim under the belief I wouldn't be charged my deductible due to me not being at fault for the claim. Unfortunately, I ended up paying my deductible which happens. I was then told AFTER everything that for 50 cents more I could have changed my policy to avoid paying hundreds of dollar. Furthermore, I was told over the phone that this sort of thing should have been brought up to me in an annual review with my agent. In 6 or 7 years here I never once had any sort of discussion like this. Then, they then said it was on me to initiate these talks to review my policy. Seriously?? Avoid this office and don't waste your money here.

Bait & Switch Called for State Farm quote on Landlord…read moreInsurance because my insurance providers don't offer it. Dealt with nice but ditzy associate, who gave me a quote which was best price thus far. Called back to buy policy, but now price was about 15% higher. When I questioned this the associate gave me an unintelligible rationale for it. I went ahead with policy buy, only to receive a new additional invoice from them days later with yet another 15% or so increase. This time I pressed for explanation, only to get the ol' "I'm sorry I can't get you to understand this" tactic. Maybe treating people like they're idiots is a strategy which somehow pays, but not from me.

Great experience working with Melanie Perez from State Farm (Rusy Dubose & Karrie Dubose agency)…read more She has gone above and beyond working with me as I had to change my car insurance and helped me get a better rate. I also love that she proactively reached out to me to confirm one of my cars was no longer needed for insurance purposes. This level of customer service is not something I see often and grateful to have found this group.

I'd say maybe watch your back? Behind the five-star façade seem to be folks who talk trash about…read moreclients, and an owner who seems ok with it. I will spare you all of the bizarre details except that I was a 25-year SF client who'd just switched to this agent when an employee accidentally sent me an in-house email she'd written about me to someone else. It was incoherent, full of profanity and impatience about me for reasons that are still totally mysterious. It seemed to be putting her out that I wanted to buy a policy? Lots of weirdness ensued until I finally got a message from Karrie Dubose, and her response was terse and cold, no apology, then totally ignored my question about the policy itself. Honestly I'm still mystified! I found another SF agent and he's been awesome.

After 25 years as a loyal customer with PEMCO Insurance, I was recently informed that my auto…read morepolicy will not be renewed. This decision was based on two incidents involving a driver on my policy within the past year--one at-fault accident and one not-at-fault accident. What's most concerning is not just the outcome, but the process: * The not-at-fault accident appears to have been weighed equally * There was no meaningful opportunity for appeal or discussion * I was told the decision is final, despite over two decades of continuous business I understand that insurers must manage risk. However, it's disappointing to see long-term customer relationships seemingly carry no weight in these decisions. I've filed a formal complaint with the Washington State Office of the Insurance Commissioner to better understand how this decision aligns with regulatory standards. Sharing this experience in the interest of transparency and to ask a broader question: Is this the level of consideration customers should expect after 25 years of loyalty? If others have had similar experiences or insights, I'd be interested in hearing them.

I wishes there were zero star . this insura company is the worst auto insurance, bad cu service,…read moreabsolutely terrible quote . I have been with them 15years but zero help when you got accident and rude customer service and management. stay out of this company

"Update" So it's been a whole month since the hit and run…read moreaccident and I have talked to no one more that ten mins. I have discovered Copart tried to pick up my car and I haven't received any numbers yet, nor a call. Just an email from an unknown sender from the firm asking for me to sign papers for power of attorney to release my control of the car and let them decide what they are goi g to treat my case and pay me off. This is crazy so I decided to still make these payments and find something to represent me with this developing problem. Anything any leads are welcome to reach out to me. Have a great day.

Horrible scammers. Can't honer quotes and refused to remove a vehicle from my policy and charged me…read morefor an entire month that I didn't have it. I had called them to remove it immediately after selling it. RUN AWAY FROM THESE PEOPLE

If you're considering purchasing homeowners insurance from Liberty Mutual/Safeco, I strongly…read morerecommend looking elsewhere. In my experience with one if there third-party claims representative, ALL-Cat my claim was denied at first without any inspection of the property. I was also informed in writing that I had made "threats" during prior communications, with the Adjuster something I completely dispute. After that allegation, all communication was restricted to email only, making it difficult to resolve the situation fairly. The overall process felt one-sided and unprofessional.

Every time we have a glass claim, we are told we need to download an app and take pictures of a…read morechip in the windshield! Until I do this, I am told I cannot set a scheduled time to get the damage repaired! Of course, now the starburst in the windshield has the potential to turn into a crack that requires the windshield to be replaced. Meanwhile, I don't receive the required "text," and I am told to call 800-561-0198 to have it resent, only to discover they are closed in the afternoon! Safeco's process and communication for getting a simple glass claim and repair completed are appalling and pathetic! It would seem that after using Safeco for over 30 years and paying them over $5400 a year for insurance, they would provide better service. As their service continues to decline, it appears we need to find another insurance company. Obviously, we do not matter to this company, and after getting the runaround from their phone representatives, they have no interest in us as customers.

Chris is a life-saver. I volunteer on my condo's Home Owner's Association board. I recently…read morereceived a letter from a lawyer with a claim from another insurance company saying we were responsible for water damages to an owner's unit. It was a considerable amount of money and in no way our fault. The resident's insurance agency (to go unnamed) failed to go after the person who was actually at fault for the damage and decided to come after our HOA instead. Chris walked me through the entire process of responding to the attorney letting them know legally why the HOA/condo building wasn't at fault. There's NO WAY I would have known this without his expertise. He answered all of my questions and volunteered to be copied on the correspondence in case anything additional comes up. It was so reassuring to have someone SO knowledgeable on our side. Someone who could help us defend ourselves against false claims. I truly appreciate his help, professionalism, knowledge and sense of urgency. He absolutely saved me from having to deal with this mess and from our HOA having to pay money for something that clearly wasn't our fault. He's definitely someone we can trust and will continue to do business with in the long term. Thanks Chris & Carter!! You two make an awesome team. Heidi

I have been wanting to write this review for a long while and just kept forgetting (sorry), SO…read moretoday someone asked me who I have insurance through and I said CHRIS GIBBENS STATE FARM...as I always do and it reminded me! Hands down this is the best insurance agent around...Love, love, love them! Chris and his entire staff are amazing and their prices are fantastic! They are quick to respond and will never ever leave you hanging!! Forget the others call here first, you will not be disappointed!

This is a review surrounding the quote process, as I ultimately didn't go with Spangler but had a…read moregreat experience. I called for a quote and spoke with Cathy, who was very friendly and engaged. Out of all the insurance agents I spoke with, Cathy asked the most relevant questions and seemed to truly care to try and get us the best rates. She also genuinely seemed happy for our new first home. Cathy got back to me with quotes within a few hours. They were great quotes. Ultimately it didn't work for us as we went with our father-in-law's agent, but the rates were very competitive and the experience overall was great. I can tell this is a quality firm.

Our daughter recently moved from Pennsylvania to Washington state, and we were looking for some…read morequality, caring, personal service in an insurance agent. We really lucked out in finding Spangler Insurance! Both Tom and Cathy were extremely helpful, very prompt in responses, and very willing to answer questions. They seemed to completely understand that a move is no easy matter and that we had lots of questions. But no worries ... Tom and Cathy took a confusing situation for us (a move to another state) and made the insurance part of that a simple matter. I would highly recommend Spangler Insurance! If you are looking for personal attention and a concern for customer satisfaction, you will find it here.