Best place for insurance! I always speak to Michael and he helps me with any and all questions I…read moremay have! Super friendly and always welcoming.

I did an online survey one day on the Internet and got a call from mark and Mike. I was a little…read morehesitant at first since it was from the Internet but after speaking with this guy for over an hour I have found my new insurance family. If you're looking for great prices and someone who cares about me and my family like I do I would highly recommend these guys. I ended up saving 25%!!!!!

I love State Farm, but I really think it's because of the excellent service from Kenzie! She is SO…read morefriendly, kind, hardworking, and very client-oriented. She's amazing at what she does and I'd recommend her to all of my friends and family!

From the owner: Our mission at the Rachel Freeny State Farm Agent office in Mobile, AL is to be your one-stop shop…read morefor all your insurance needs! We offer a comprehensive range of insurance products and financial services, including Auto, Home, Life, Business Insurance, and more. We serve our Good Neighbors in Alabama, Mississippi, and Florida and pride ourselves on delivering outstanding customer service. Call or visit our office to get started today! License #: AL-3000696476, MS-10588642, FL-W780915

I have been with State Farm for quite some time, but today, once again I was reminded as to why!…read moreAnyone can be in the insurance business, but not everyone puts in the extra mile and effort in customer service as Bethany does! I travel a lot for work, and her prompt reminders of my auto insurance so her prompt reminders and scheduling is invaluable to me. Thank you!

I couldn't have had anyone as quick and as nice as Molly at the office . im glad I made the switch…read morefrom USAA to State Farm and esp this office . she did it all for me and I didn't have to worry about anything . Lynnora Ash

I'm leaving her a one Allison 1 star because the very first time I ever spoke to her was when she…read morecalled me to inform me that my credit card on file was expiring soon. She was pretty rude and condescending; never thanking me or welcoming me as a new costumer. All she wants is money, at least that's the vibe I get.

After 40 years of loyalty to statefarm, I decided to get quotes from other insurance companies, I…read morefinally settled on progressive, they saved me $100 a month on my three vehicles, I canceled my policy before the billing cycle to avoid paying the next bill, come to find out two of my vehicles were canceled, but for some reason, they left my Acura on past the billing cycle date, they charged my bank the premium for the Acura then canceled my policy afterwards, they refunded me $18 instead of the full amount of $138 without explanation. Allison Horner's agency blamed the underwriter, they requested an explanation but the underwriter couldn't give them one.

I have been insured with State Farm under Craig Williams's Office since 2004. In 2014, I purchased…read morea home and decided to use Steve Holley as my home owners insurance agent as my ex spouse was insured under Craig Williams. In July 2015 I switch my auto insurance over to Steve Holley's office mainly because his Office Manager stated that they needed my car and home under the same agent to obtain and keep my discounted homeowners insurance. In September, I received a cancellation notice for 1 claim in 2013 and 2 claims in 2015. The 2015 claim was due to my vehicle breaking down having it towed then finding out the company it was towed to was unable to determine what was wrong with it to repair it. Thus it was towed again within a week. I immediately contacted Mr. Holley's office to file an appeal. I asked to speak with him on several occasions. He is never available and never bothers with returning calls. Nevertheless, my appeal was filed by the office manager earlier this week. When I checked the mailbox today (Friday), I was surprised to see a refund check which stated it was a result of closing my payment plan account. This is just the short version of a nightmare.

From the owner: Our vision is to be insurance professionals whose actions are driven by keeping the customer's best…read moreinterest as the primary goal. Here at our office we strive to have a one on one relationship with our customers, help them manage the risk of everyday life, help them thru the unexpected and help them make their dreams more of a reality. We are the first and best choice for your insurance and financial needs. License #: AL-3000215863

Finally, I discovered Yelp!…read more So folks, here you have it.. be very, VERY weary of this agency! As a matter of fact if you ever call and a lady by the name of Tara answers, hang up immediately! She will mess up/"misunderstand"/get everything you're trying to accomplish WRONG. Not to mention she will take weeks (seriously 4-5 weeks) to get back to you. If you must and you insist on using Allstate in Mobile, AL, call Travis Everette. They're agency and office staff is only a million times more competent than this one. Before my husband and I finally had enough with Allstate, we started calling Travis if there was something we needed. So why are they horrible? Well.. First, I should say we used State Farm for our car insurance for 11 years. We paid monthly. Not yearly or every 6 months. Once a month, we received a bill in the mail and we paid it. Simple enough. We bought a house and needed to purchase homeowners insurance and weren't satisfied with State Farms quote. Allstate, on the other hand, came in significantly cheaper. Well, we moved both vehicles to Allstate and purchased the homeowners insurance as well, all to save ourselves a little money. Well, friends, the saying holds true. You get what you pay for! Switching was the single worst decision we have made as a married couple. As of a week ago we're officially no longer with Allstate. For the two years we were I never got a monthly bill in the mail. Initially I was told if I had my checking account (or just gave them my debit card #) they would automatically debit it once a month. I was VERY vocal and VERY adamant that I did NOT want that to happen. Instead I wanted to be billed and I'd pay accordingly. I was told that wasn't a problem. Well, apparently I messed up by using my debit card with them initially because they took it upon themselves to (without my consent and strongly against my wishes) automatically deduct my payment from my account anyways. Luckily, before it cleared, I got a letter from Allstate confirming this automatic payment with my account info. I immediately called and questioned why this was happening because I thought I was crystal clear I did not want that. Tara apologized and tells me "she remembers me because I was the one who wanted a bill in the mail." She then assures me she fixed it and my account will not be touched. I get a letter in the mail a couple days later confirming this. Cool. Problem solved. I thought. A week goes by, I get ANOTHER letter from Allstate confirming my monthly automatic payment from my checking account! What the hell! I called immediately and spoke to Tara, AGAIN, saying "ya know I thought we fixed this." She (again) assured me she fixed it. Since I don't/didn't believe a word out of her mouth I cancelled that debit card (the info they had) & got a new one..SOLELY because of Tara at Allstate. I didn't trust I wouldn't have a random charge. Ridiculous. Months go by. Our policy is up for renewal. Car insurance goes up to $2111.97 for 6 months for 2 vehicles. Fine, it's extremely expensive & I'm pretty sure you're raping us but we'll pay it. Unfortunately, due to a wreck I couldn't just switch back to State Farm. I tried. Again, I want to pay monthly. I send Allstate $352.00 on the 24th of April. My bill isn't due until May 11. I'm paying a couple weeks EARLY. Well, before May 11, I receive not one, but two more different bills! All 3 bills have 3 different 6 month premiums (making the monthly bills different) YET all 3 bills have SAME name, address, policy number and vehicles. What's going on? Which one is correct? I paid early, did I over pay? If so, take that off the next months bill. Well, I call and speak to guess who!!! Tara! She can't answer my questions. She tells me she "thinks" the right bill is the most expensive one but she wants to check it over and she'll call me back when she figures out what's going on. Ladies and gentleman that was 5 weeks ago and I still haven't heard from them. I had my husband call when it had only been 3 weeks I was waiting. He speaks to (wait for it) Tara!! She listens then asks him what we pay monthly. Seriously!! Lady, we don't know that's why we're calling. We have 3 contradicting bills! She tells my husband that she doesn't know who I spoke to but "surely we would call her back before 3 weeks" almost as if he was lying about it. Although, every time I spoke to her she claimed to "remember me." Well, she told my husband she believed the correct bill was the CHEAPER bill but that she would look it over and call him back. Ladies and gentleman guess what!!?? We, to this day, have not heard from them. FYI, every time we call we ask for our actual agent, Dan Cottrell Jr. Conveniently he's NEVER in the office. Bottom line, we left Allstate. To this day no one has contacted us. I don't even know if they know we left. I changed my homeowners (luckily I dealt with my mortgage co & not them) our cars AND we purchased renters with Farmers & saved $870!

Dan was a great agent never had any problems at all! Until today.... I called and got someone named…read moreCara and as she is helping me and asking what all I needed I tell her I'm going through a divorce and I need to take my name and car off the account. She says hold on after I answered one of her questions she needed to look into something.... she hangs up on me and calls my ex and tells him things from our conversation. If you needed consent that is fine just tell me like the 2nd lady did when I called I don't mind that at all. But to call and tell him things I said is not how you treat someone paying your business! Then I called to speak with supervisor and Dan gets on the phone he does apologize but you can tell he doesn't care just kept says ok again what do you need! I'm very disappointed with how I was treated by this company today and I'm glad to have my insurance business elsewhere!

Fast coverage & very helpful!! Trustworthy local company…read moreright here in our community.

Saved me a ton of money!! Was very efficient and explained everything very well. She is available…read moremore often than most agents and will eagerly answer a question for me regardless of the time of day.