It is rare for me to provide online feedback, yet warranted here. I've had numerous policies with…read moreTodd Durflinger's State Farm office over the years and have no criticisms. To the contrary actually, his office, and specifically Ashlee, has been responsive, transparent, service oriented, engaging, and dedicated to providing consistent 5-star level service. Ashlee's even worked late for me! Fantastic and first-rate employee, you've got a solid rep if you're fortunate enough to work with her. Todd's got gold in that one.. Thanks, Ashlee! -j.e.

We have had State Farm insurance forever. When we moved from Austin to Hutto six years ago, we went…read moreto a State Farm location in Round Rock as it was the closest location to Hutto, then Todd opened in Hutto and we immediately transferred to his office. Have been completely satisfied at this decision since we transferred. Summer, has been amazing every time we have had any need to contact the office. She always has an answer to any question that we might have and has helped us so many times. She has even helped answer questions about having our daughter on her own policy, since she purchased her own car.

Our family has been with this State Farm office for over 30 years, beginning when it was Karen…read moreHall's agency and continuing seamlessly under Connor Harris' leadership. The service has remained absolutely top-notch throughout the years. Most recently, Paula provided exceptional assistance, spending days helping me navigate complicated questions about our home, auto, and umbrella policies. She was patient, knowledgeable, and thorough, taking the time to research every detail, follow up multiple times, and ensure I fully understood each step. It's rare these days to find that kind of personal attention and genuine care. Working with a dedicated local State Farm team like Connor's is worlds apart from dealing with a large, faceless insurance company. This office continues to exemplify professionalism, integrity, and the kind of customer service that keeps families like ours loyal for decades. I highly recommend Connor Harris' State Farm office to anyone looking for excellent service, fair rates, and people who truly care about their clients.

had a very frustrating experience with Connor Harris in Lakeway, Austin. Communication was…read moreextremely poor--I had to follow up multiple times just to get basic answers about my policy. When I finally did get a response, it felt rushed and unclear, leaving me more confused than before. It was also very hard to have a direct conversation with him. Any time I tried to speak with him, I was pushed off to his employees instead. While staff can be helpful, I expected to be able to communicate directly with the agent responsible for my policy, especially when dealing with important concerns. The level of customer service did not meet expectations. Important details weren't explained upfront, and I felt like I had to do all the work just to understand my own coverage. This made the whole process stressful and time-consuming. Overall, I would not recommend working with this office if you're looking for reliable communication, accessibility, and transparency. I expected much better professionalism and support.

Was looking for options and got quoted a great price for my renters insurance. Service was quick…read moreand when I needed to make changes due to a different move in date I was able to get it resolved within 1-2 days!

I've been with Charlie for many years now, and have always felt well taken care of and that my best…read moreinterest has always been top mind. His staff is extremely knowledgeable and always says given me the right answers to my questions and I'm never left. Wondering what to do next. I am grateful for the excellent service and the help and making important life decisions. Thank you!

The last few years have been incredibly stressful concerning both "acts of God and Man"…read more Two years ago, our rental vehicle, a brand-new Ford Explorer, was destroyed by a hail storm, which also inflicted severe damage to our home. Three days later, our water heater caused a flood that affected half of our house. We had to vacate our home for six months. Greg and his team were there to guide us through the process, and State Farm took care of everything except for our deductible. In October of this year, we experienced a terrible car accident in Florida. We hadn't even made our first payment on our brand new car before it was totaled. We found ourselves stranded in the middle of nowhere! Once again, State Farm was there to assist us and help us recover. Greg Meyer and his team are truly a blessing. They have consistently supported us with family insurance, provided us with information, and connected us with the right people to assist us. I want to extend my personal gratitude to Jerry, Saige, Madeleine, Morgan, and anyone else in the office that I may have overlooked. If you're interested in learning more about Greg, visit his website: https://www.gregmeyer.biz/?cmpid=cp71_blm_0001 Read: About me. Everything stated is accurate; he and his staff demonstrate it every day. I consider myself extremely fortunate to have had Greg and his amazing team support my family and me over the years. The past few years have been very stressful in regards to "acts of God and Man". Two years ago our rental car, a brand new Ford Explorer was totaled due to a hail storm, the same storm caused extreme damage to our house. 3 days later, our water heater flooded half of our house. We had to be our of our home for 6 months. State Farm was there to guide us through the process and take care of our every need. Our only cost was our deductible. In October of this year we had a horrific car accident in Florida. We had not even made the first payment on our brand new car, it was totaled. We were in the middle of NOWHERE! Once again State Farm was there to help and pick up the pieces. Greg Meyer and his team is a God send. They have always been there for us helping us with family insurance, getting us information and connecting us to the right person to help. I want to personally thank Jerry, Saige, Madeleine, Morgan, and anyone else in the office that I have failed to mention. If you want to know more about Greg, check out his website. https://www.gregmeyer.biz/?cmpid=cp71_blm_0001 Read: About me. Everything is true, he and his staff prove it every day. I am one lucky client to have had him and his fantastic team help my family and me throughout the years. .

Kyle Massa is the man! He went over everything thoroughly and didn't rush me through my car…read moreinsurance. State farm has good claims coverage reliability also. He saved me $130 on my car insurance from one phone call!

I don't know what this guy is talking about. I've only had one insurance agent worse than Rich…read moreWatson. And she ripped me off for $1500 by not telling me about named-non-owner policies back when I was 17. If you bring your policy to this office, you will be treated to rates that change wildly every single month and office staff who can't explain to you why this happens no matter how many times you call and try to get it explained. If you're really lucky, they might lie to you when you shop around with them and then charge you almost double what they quoted you to get your business! They were so bad that they still couldn't figure this stuff out six months later. I finally had my old agent take the policy over again due to the frustration with not being able to even get an answer out of these people. A week after the old guy took over again, everything was straightened out. Maybe my old agent (also State Farm) was just the best ever, but it sure doesn't seem to take much to be better than this guy. Too bad I can't give no stars.

Rich runs a very effecient office. His staff is very helpful and curtious. I would highly recommend…read morethem.

Me and my husband were not even aware of Long-term care insurance until we met Marvin. He was so…read moreclearly to help us understand what it was, how it could help us, and overall what lifestyle neither one of us wanted if one of us ended up needing long-term care, it was an obvious investment and what I loved about Marvin is he is a broker and he found VERY affordable policies for both my husband and I and we are 13 years apart. He walks and lives his talk....very trustworthy and truely wants to serve his clients so they can live a happy/balanced life even when one of them needs xtra care. Marvin is a wonderful advisor.

Marvin Ehrlich went above and beyond to find the right policy for my 74 year old mother. The older…read moreyou are, the harder it is to get insurance so my brother and sister and I weren't even sure we could insure my mom. Marvin found a plan that worked and now we have peace of mind that my mom will be covered if she needs it. That brings peace of mind to all of us including my mom who didn't want to be dependent on any of us. Thank you Marvin for doing your job with humanity and passion!

I could not be happier with where I spend 80% of my day at this agency! They say we spend more time…read moreat work than home these days, and I'm really grateful that I work with such an amazing team of insurance professionals at Andrews Office! When you think of insurance - think Andrew Easley! He's gonna make sure you get the best rates and the most coverage tailored to fit your life and what you care about! Top notch service and everyone he chooses to work with his team are TOTAL rockstars! Get Easley insured today

When asked by a corporate State Farm rep today how Easley could gain my trust back. This is what I…read moresaid: Have Easley not be a total fraud and liar. he tripled my renters insurance premium in 3 months and then proceeds in telling me lie after lie after lie. Then I canceled and expected a refund. I contacted him several times and he assured me the policy had canceled and a check was issued on Feb 27, 2020. Lie. I contacted his office and they said it would be 7-10 business days. I thought the check had been cut? I then filed complaint with Texas dept Ins and today a State Farm corporate rep contacted me and told me they had just cut a check and I should be getting it shortly. I asked, I thought the check had been cut and mailed. She looked at the notes and said the original check was mailed to the wrong address. Funny. The only address I gave them was on my policy. I advised her not get caught up in his lies. I told her Andrew would not know the truth if it hit him in the face. I told her I know when people lie to me and now she was getting caught up in trying to cover for him. I told her it didn't look good on her either. All they do is lie. She said she thinks it was an isolated case. I told her as much lying as this guy has been doing it is not an isolated problem. We shall see if I get a check by next week. But, they do lie at tat agency. ALOT! I even called Easley a thief. He has stopped responding on email. Why? Because he has been caught in a fraud.

Two years ago, I opened a homeowners insurance account with Hughes Insurance Group, expecting it to…read morebecome effective on an agreed-upon date. A month later, I was shocked to receive a letter from our mortgage company stating that they were going to drop our account due to a lack of homeowners insurance. It turns out that Carol Stockdale, the agent handling our paperwork, had forgotten to file it, leaving us without coverage for weeks. I let this serious error slide because Carol was recommended by good friends. We managed to correct the issue, and a couple of years passed without major incidents. Ten days ago, I reached out to the owner of the agency, Jason Hughes, requesting an audit of our property. We live next to a wooded area, have a new roof, and have made several other changes that should affect our coverage. Jason promised to get back to me the following day, but I am still waiting for a response. This situation has left me concerned about the reliability of Hughes Insurance Group. I can't fathom having them advocate on my behalf in a real time of need. Trusting them to handle a claim or provide assistance seems risky based on my experiences.

I have been with Jason for close to 8 years and the great thing is that I have not needed to call…read morehim much because my insurance runs smoothly, however when I did need him, he was very responsive and a tremendous help. I was overwhelmed with a claim and as a result, missed some important correspondence. Jason advocated on my behalf and saved me a bunch of headaches. I look for personable agents and he definitely was helpful and available. Thanks!!!!