Elder Ace Hardware is the best store in Knoxville. It beats the big box stores and has friendly…read morecustomer service people throughout the store. Rarely do I have to hunt for someone to assist me if I can't find exactly what I'm looking for the first time. They have multiple people manning the registers so check out is always quick and convenient. I never get lost like in the big box stores that are hard to fond what you're looking to buy. They also have a gift shop that has great gift ideas for other members of the family. Stop in today to Elder's Ace Hardware in Rocky Hill and also in Bearden.

Much more than a hardware store. Large section of nice gift items. Very friendly and helpful staff.read more

They have knowledge staff that can offer advice and have a large selection of products .read more

Big time Christmas Spirit!!! I love this store... the gift store is amazing and the garden center…read moreis fabulous at spring time and the holidays!! This year especially it is filled with beautiful plants.. wreaths.. Christmas cactuses of all colors and an array of holiday items that make it well worth your time to explore ... make sure you grab a cart on the way in. Men love the hardware store and my husband knows to shop the gift store for me at Christmas and birthday time! I have never left empty-handed Check it out!!!

I've never had a bad experience in the 7 years I've shopped here. It's a typical hardware/garden…read morestore. The people who work there are what make the difference. There is obviously a culture of customer service there and it's greatly appreciated by me.

Lovely old time hardware that has a little bit of everything and better than expected quality!read more

This is a phenomenal hardware store. The store doesn't look like much from the outside but in…read morereality it takes up three city blocks. They are likely to have whatever you need and tips on how to use it. We received many offers of assistance and practical advice. Prices were reasonable. This store has been in its location since 1926, they told us. It's clean, well-organized and up-to-date. What a find! A TRUE hardware store.

They have things nobody else has locally. So, I will find it on line. I purchased a $3000 entry…read moredoor for my home. The purchase was made on a contractor's account. The finish on the door was 3/4 good, but 1/4 like it was sanded with a brick. I reported it Immediately to the contractor, who sent photos and reported to Wilburn. A month passed with no response. Finally, I contacted the sale person myself. I was told that I should contact the distributor. The distributor said " they can't lose money on the sale" and offered no assistance. I was then referred to the manufacturer (Hoelscher Weatherstrip), who said it is the distributor's problem. I called the distriburor, Central Woodwork, who said, you have to contact Wilburn Hardware, and offered no help. I contacted the owner of Wilburn, who said, I should not have stained it myself (after their salesman said I should) and sometimes these irregularities happen. Of course they do when you substitute a brick for sand paper or drag it through a parking lot. They did not offer to inspect it in person or offer any remedy to fix it. The owner's only rebuttal was that I still owed for the door I had paid for on delivery. Essentially Wilburn Hardware has NO service after they take your money. I will not do business there again. Next stop, BBB.

For me, there's something magical about an old-fashioned hardware store, crowded with bins and…read moreshelves filled with a tantalizing variety of useful objects and whats-its, and staffed by people who seem to know where everything is and what it's all for. Downtown Hardware lacks the wood floors and high ceilings that I remember from the hardware stores of my childhood, but it fills the bill with its inventory and its staff. Best of all, it's efficient. When I need something specific, I can walk into the store, tell the young staff what I need, and be out the door with my purchase in roughly the same time it would take me to park my car at that big-box home improvement store that often doesn't even stock whatever it is I was looking for. Yes, I'm a fan, and I hope that Downtown Hardware stays in business forever.

Horrible customer service. They wasted two months of my time. Had my portable generator for 2…read moremonths . Every time I called, I was told they were checking this issue or that issue. I was told that a new carb kit had been installed and that they were going to have to order other parts. I finally picked it up yesterday after receiving no updates. I took it to J&J Small Engine in Clinton, Tn. He fixed the problem in one day. He told me that no new parts had been installed on my generator, as I was told. If you need small engine work, call John at J&J. 865-457-4159 I would put a zero rating if that was an option.

Skip the big box stores and shop local. Elder's Ace had exactly what I needed - some bits and…read morepieces to do a quick repair inside the Sprinter van. It was easy to find the hardware and the tools sections, make my choice, and pay for it. Great service, fabulous selection. [Review 1197 of 2024 - 513 in Tennessee - 22220 overall]

Don't shop here unless you're an elderly white man or enjoy weaponized incompetence. Stopped in to…read morepick up an adjustable mounting putty- listed as in-store and available for pickup on their location's webpage- and looked around. No luck alone, so I asked an employee who vaguely gestured that they were probably somewhere in clearance and essentially said "good luck". Placed an online order at the same time to force some employee engagement, and still no luck. Request refund, and inform the man at the service desk that of the three employees I spoke to, not one of them offered an alternative- or even any particular amount of help. The store manager, it turned out to be, grunted in a way that meant "I don't care, get out". Other veterans, just go to Home Depot; they'll likely have what you're looking for anyway. Update: Home Depot did, in fact, have what I was looking for.

Helpful to the 10th degree…read more Walked in with a list my husband sent me with and was guided and helped through the entire store. I also have the pleasure of being short, so the associate retrieved a shovel and clamps high up for me. Answered all my questions and set me up with my new favorite for life, garden hose. This has my business for life when I shop in the Knoxville area.

Elder's Ace Hardware in Bearden is just like an old hardware store. They don't have nearly as many…read moreold nuts and bolts as Parker Brother's used to have but they have that sense of service and knowledge to help you with your next 'Do it yourself' project. They have a good selection of grills and edgers for trimming around sidewalks and patios. They also have lots of lawn and garden supplies including fertilizer, seed, mulch and more.

Despite the trying times we're currently weathering Chloe Hardware has stayed open to serve their…read morecommunity while taking precautions to protect the customers they serve and themselves. Barb, Ken and Wendy have gone above and beyond to make sure that they still meet and serve their community.

Kareem is awesome! I was struggling to find some wall fasteners. He immediately offered help and…read morefound the right ones for me.

This review is about one employee, the clown Marty in Customer Service. He's one of the most…read moreunpleasant individuals I've ever experienced. He should be assigned to cleaning toilets and not in customer service. While waiting for a manager I saw this buffoon actually hang up on customers instead of answering the phone. So when you call this store and get disconnected this Bozo is the reason why. I returned a Toro mower. A female manager approved this return. Douche Marty got involved. He told me I had to remove the gas in the mower. He then tried to extort me to buy a gas can which I went and obtained. Upon returning he told me I could not pour the gas out, but I had to buy a pump,or he would not process my return. Off I go to get pump, which no one in the store can find. Upon returning to customer service I told Jack off Marty I wanted to speak to a manager. I hate doing the Karen thing but I felt this idiot was trying to make me buy unnecessary items. While waiting I saw clown boy hanging up on customers even when there was no customers at the counter. He was more busy playing with his greasy hair than helping customers. He even didn't have the decency to acknowledge a handicap co worker. While waiting for a manager, Ferrari helped me. He authored the return and actually completed the return. Thank you Ferrari and to the lady manager who originally helped me.