I've never had a bad experience in the 7 years I've shopped here. It's a typical hardware/garden…read morestore. The people who work there are what make the difference. There is obviously a culture of customer service there and it's greatly appreciated by me.

In Farragut, the nearest home improvement / hardware store is about 15 minutes away. Ace is…read morecloser, easier to navigate, and has helpful staff members. You can actually find someone to help you here. Although it's smaller than the big boxes, they have a lot of unique options. The front of the store is like a boutique with artsy home decor items. I think it is supposed to be a feminine section. But, I can see guys enjoying it too -- particularly if you need to buy a gift. Ace is generally very good for small hardware items and more. If you want a single nut and bolt, they can probably help you out. But, they also sell higher quality large items that you cannot at Home Depot. For instance, the Stihl brand power tools and Big Green Egg cooking equipment. They also have higher quality wheelbarrows than Home Depot (at cheaper prices). Overall, Ace is the place if you need to get a few hardware items quickly.

Our friend bought 2 heavy duty steel grills 2 months ago for two properties at a great price. But…read moredue to scheduling, today was the first time she could get here. No worries! Staff is excellent - friendly and helpful. Lots of great stuff for the handyman and the professional contractor. We love our local store in Palm Harbor, and this one is pretty nice, too.

Easy to use order system and they were extremely courteous and helpful. Our bank put a hold on the…read morepayment until we verified we did indeed make the large purchase. Purchase processed quickly after one quick phone call to a very polite rep and it was all taken care of. will not hesitate to order from again.

Has decent tools for the price point. Wish they had signs saying where things were located, it is…read morehard to find what you are looking for most of the time. The staff are friendly so that is a plus.

AVOID!! BEWARE!! I would give this location ZERO stars if Yelp would allow. This location STINKS /…read morehas gone "down the tubes" since my first review of 5 years ago and literally needs almost the entire staff simply replaced. It has been that way for about the last 3 years. HFreight (as a company) is still OK, it is just THIS LOCATION that SUCKS. It has gotten to where I avoid and dread having to go here (only when I have no other alternative) because MOST of the employees (ESPECIALLY THE GM and most managers) have THE WORST ATTITUDE about making things easy for customers to buy here and NEVER try to see issues from the customers eyes. I hear stories about how managers at many other HF locations are flexible and chilled out which makes me wonder what is up this locations A*s?? Maybe the location does the most business because of location so they just don't care? The managers actually seem to find joy in NOT BEING FLEXIBLE about almost anything. See a damaged item and want a discount? The answer is ALWAYS a fast NO (but not at other locations)! As a matter of fact, this staff's favorite word is "no". If a manager is reading this... stop and think for a second how much MORE business your store could do if you actually tried to make your customers repeat purchase / go to your location on a daily basis (instead of making them go out of their way to do business at other locations). Every time I go into this place now, I literally talk to my self saying things like "I hate this place" and "I am never going to come back here again". How do I know it sucks??? Go into this location and interact with employees and Managers and then go in the Broadway location... you will QUICKLY understand what I mean!!

So I just went to Daltile in Knoxville to do a return of a box of tile ($33.22). I have traded with…read morethem for about 6 years , have spent close to $25k ( between remodel of Petsafe Village and homeowner referrals for jobs I was doing )during these past few years. They have now changed management and crew members . I carried this box of tile (40lbs) inside , up 6 steps, sat it on the counter and asked for a refund . Keep in mind , I had my orig receipt, but it was from May 2018. They have no return date policy. I have had 9 jobs going since the orig purchase date . Keep in mind , my husband and I are Tn State Licensed Contractors for residential and commercial work. The new manager , Randall Lyons, was probably the rudest person that I have ever encountered in a business . He was very rude , short words in speaking to me , made comment they no longer stock the product I returned , stated it has to go to dumpster etc. I asked if he needed me to carry it back out and he said " I'll just handle it"! Well... what he likes is NOT my problem. I have called corporate to file a formal complaint against him due to his actions and attitude. So if you know of this place or trade there ... I highly suggest you don't! They will no longer get my money or my referrals. I can't deal and won't deal with men who have tantrums. Completely unprofessional and uncalled for.

Four years ago I used a Daltile product and I needed additional tile to expand the project - no one…read morehad it ! Called Daltile in Knoxville ,TN and got ahold of Sam, he took my info and what I needed not expecting it to be in stock? IT WAS in stock and within minutes Sam had reserved it for me, and suggested there was several distribution / retail operations near my location. I made a couple of calls , followd up with a quick visit and I had my tile paid for and will pick it up next Monday. Sam was great ! Ask for him and you will not be disapointed - he also had a great attuide and phone presence.

I deal primarily with Jay and Wayne. EVERYONE at this store is top notch, know their business and…read morewill work with you to get the metal you need for any project. The prices are fair, the guys in the back that cut and fill the orders are friendly and helpful and all the staff in the front office are excellent. I drive over 25 miles to get to this store and it is worth the trip every time. Kudos to Wayne for running a fantastic store!

Very nice and extremely helpful. They found exactly what I…read moreneeded. I didn't expect them to also cut the metal I needed to size.

Ryan, the new owner of Mulch & More , provided us with 10 yds of clean sifted top soil for…read moresmoothing out our lawn. The price was fair, he was on time and did a great job. Our second project with Ryan was installing a dock section, grading the shoreline and adding rip rap rock to protect our shoreline. The project came out great. When weather was forecast to move in, Ryan was able to bring in more staff to get the job done early and beat the storms. He is a master at operating the excavator and maintains his up to date equipment very well. I highly recommend Mulch & More!

This is a review for the new owner and worker, business was sold mid May 2024. The previous owner…read morewas fair and honest and friendly workers. Not so with the new management. They are some what friendly long enough to get you to trust them. I talked the the owner three days ago wanting unclean top soil, didn't have any. To make it his driver was there too, the owner said he had a place on his land he the driver could get good unclean soil. His quote was it is almost as good as top soil,best dirt in roane co. They lied big time, very deceiving people with a smile. Dirt came yesterday,looked like clumps of dirt, right after dumping he left and I went to look at the dirt. I have never in my life been so angry,I ordered 10 yards it 7 or less that I got. The worst part there is less than a yard of dirt, the rest is nothing but rock, useless to me, they new I didn't want rock. I'm stuck with it holding my project up for months. If anyone deals with these people get it ALL in writing, because they are very deceiving and great liars,taught by the devil himself.

Nice job on the swing set for the autistic gent. Well done!…read more Looks like you've made a big difference in someone's life.

This is not a trustworthy company to deal with. I had bought a bathroom exhaust fan to be…read moreinstalled. The electrician came and installed the exhaust fan and had stated that he didn't have any ventilation to hook up to the exhaust fan but all I needed to do it myself was to get the dryer exhaust ducting and connect it to the exhaust fan and the exterior port. After paying a significant amount for this part, he left and I went up to the attic to take measurements of how much duct I would need. However there was no exterior port cut out like he had stated. I called back and customer support wasn't any help and concluded I would need to pay an additional $250 to have this part done on top of the around $600 I had just paid. Another charge that should have already done. What out for this company!! If you do ever use them get an itemized invoice.

Garrett assisted my husband and I for cabinets and countertop. Though he was filling in for the…read moreSaturday, he was very helpful and shared his experience having had personal work done on his home.

I would not hire these people again if you paid me. I ordered cabinets in January. Finally in March…read morethey began work. They finally finished the cabinets last week. The pictures showed no molding for the remainder of my kitchen. They want put in counter tops till June 5th. The installer screwed up the process and had to wait on replacement parts. They have lied to me, put me off and completely stopped answering my phone calls. I paid them 17,000 dollars up front for this disaster. Garrett was my salesman and Mark the owner are absolutely useless. I have not had a kitchen since the 3rd week in February and I have to order out every day for my family of 6. BE WARE DON'T DO BUSINESS with these people