Purchased beautiful gas logs from Farrell's. They ordered them and installed them. They look great!! Good value, good customer service . I am a satisfied customer. read more

Tom was so kind and helpful. He knew exactly what was wrong and advised us of the best solution. Our fireplace now works great and is beautiful! We highly recommend Farrell's Fireside! read more

Farrell's Fireside Shop - Painted inside, replaced fake logs with blue glass and new burner pipe! - Chimney Sweeps Near Me - El Cajon, California

Excellent service when you go in the store explaining everything about the fireplaces we got a wood-burning stove and it's beautiful. Excellent service nicest people ever would highly recommend. read more

Farrell's Fireside Shop - Chimney Sweeps Near Me - El Cajon, California

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Great company! Very knowledgeable and respectful of our home. Showed up on time , was careful on our old roof, and explained thoroughly how to operate our fireplaces. read more

Farrell's Fireplace installed a wonderful Fireplace Extraordinaire wood burning fireplace insert in our previously super-smoky fireplace. ​Everyone we interacted with was professional, knowledgeable and a pleasure to talk to. Dewey was incredibly skilled and experienced, and there was no problem during the installation that he wasn't able to solve with a smile and enthusiasm. We absolutely love our new fireplace and highly recommend this business! read more

Farrell's Fireside Shop - Chimney Sweeps Near Me - El Cajon, California

I purchased a gas insert for my wood burning fireplace. They were able to install it early which was fantastic. I use it almost every night to stay warm while watching TV or reading a book. read more

This place is garbage. Scheduled an appointment with them 2 weeks out for a fireplace repair. Had an estimate done and everything. Took the day off work to be there for the repair. 30 minutes after they were supposed to show up, I called to see why they weren't here. They were going to just leave me high and dry. Not bothering to call or show up. Then they wanted to reschedule. Like it's my fault these unprofessional discourteous people blew me off. Save your time and frustration, do not bother with these clowns. read more

I would recommend Farrell's Fireside to all my family and friends for their services. Called to schedule an appointment to come and inspect my fireplace as the remote was not working. Tom the service technician was very helpful with educating me on how to troubleshoot this in case it happens again... Thank you, Farrells and Fireside Shop. read more

Unprofessional. I was promised a quote the following day and when I was not contacted after a week I called to get an update and was once again promised a call the following day which didn't happen, again. After a few weeks I finally received a call at which point I decided to not get any work done by then. Customer service is terrible. read more

Great place for my fireplace needs. Friendly service and decent prices. I had my chimney cleaned and a new gasket placed in my door. I felt like I received quality service and great value for the cost! read more

I went in with lots of question and Amanda was able to help me out. I'm happy with my new set up. Thank you Amanda. read more

Farrell's Fireside Shop - Chimney Sweeps Near Me - El Cajon, California

Chimney inspection and to see if my fireplace could burn wood or was just a gas burning fireplace. John was the tech and he taught me soooo much on how and what types of wood to burn. He removed the gas only pipe connector and installed a lighting gas starter. Was so patient and explained all the in's and outs for using my fireplace, (which I hadn't used since purchasing my home over 24 years ago). Even explained the process and cost of changing to a wood burning fireplace to beat the never ending gas hikes for winter heating. Kudos to John, he is a gem! Thank you, Terri Karas read more

Good selection great service reasonable prices. I highly recommend for all your firs place or heating needs.

For the 10 years I have owned my house, I have always wanted to add a fireplace insert in my family room since I am always cold and just needed to heat this area of the house instead of turning the central heater for the entire house. I finally pulled the trigger and reached out Farrells and spoke with Andy. He came to my house, took measurements and sent me the estimate which was within the price I was already planning on spending. It took about a month for my fireplace to arrive and two installers came in as scheduled. It took about 2-3 hours for them to install my fireplace. They did an amazing job and I am loving my new fireplace. read more

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Excellent customer service! We highly recommend this company. Johnny was profesional and made sure our fireplace was safe, clean and ready to use. We are so grateful that they were able to accommodate us right before Christmas. Thank you Farrell's Fireside Shop! Thanks to you our family will be able to enjoy the fireplace in our new home, this Christmas Eve. Merry Christmas to all and may the new year be a great one for everyone. read more

Farrell's Fireside Shop - Fireplace, It's a Wonderful Life, Christmas Eve - Chimney Sweeps Near Me - El Cajon, California

Tom did such a great job cleaning our pellet stove! He was very knowledgeable and took the time to teach me how to get the stove going and keep it clean. Great customer service, so happy to have a working pellet stove! read more

Farrell's Fireside Shop - Chimney Sweeps Near Me - El Cajon, California

John is an honorable man, doing honest business in San Diego. We hired John to repair a chimney on a house. The process wasn't as simple as it could have been. It's very challenging to get on the schedule because he's so busy; however, once the job started, I knew we were in good hands. John's crew worked tirelessly in the blazing heat for 3+ days. We couldn't be more thrilled with the work that was done. I posted before, during, and after pictures. read more

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I highly recommend Farrell fireside for your fireplace needs. I needed my fireplace updated with burner and fireglass. Grady helped me with answering all the questions I had. Although I did not purchase any of the accessories from Farrel, Grady was knowledgeable with what I purchased and gave me all the details needed for the work. Josh came to install the fireplace and he was detailed and meticulous. The fireplaces turned out beautifully and I couldn't be more pleased with the ser read more

Farrell's Fireside Shop - Fireplace installed with H burner, fireglass and fireball... - Chimney Sweeps Near Me - El Cajon, California

A wonderful experience from start to finish. John is extremely knowledgeable in the products he sells. He was in constant communication via phone and email. The plumber recommended- Paul -hooked up the gas line and explained to me the why, what and where of the gas line. Dewey and David the installers of my fireplace are so polite. They protected my mantel, furniture and hardwood floors and I appreciated that. Both worked as an exceptional team. Dewey explained me how to work the remote control and was very patient and answered all my questions. Before they left they cleaned up afterwards. Don't look no further for an excellent business, price, product and professionals. Thank you! read more

We were looking for a wood stove insert for our existing fireplace. Went to several fireplace shops in the area and then went to Farrell's. They have a wonderful selection of stoves at their El Cajon location and were very helpful in providing the information we needed to select the right one. Dewey came to our home and installed it for us. We love it! It keeps us toasty and warm. read more

Farrell's Fireside Shop - Chimney Sweeps Near Me - El Cajon, California

We called them and we make appointment to come to our place to measure the fireplace and after that we went to the store the same day and ask him about if they have everything there they say yeah we have it they scheduled for us December 15 They come to our house and they didn't bring the whole pod they need they say oh I'm sorry we don't have it in the stock and after that I call them they told me sorry we're gonna bring it after a couple days they lie to me and still we waiting two days in the 14 January those people they are big lie they just they want to bring me to the store to pay after that I have to wait I don't recommend that store for nobody read more

I'm loving my new fireplace insert. Installation by Farrell's Fireside shop. The service was wonderful. John Farrell came out to my home and evaluated my needs. He gave me several recommendations as to what type of insert I needed. We decided on the Harman pellet stove and I love it. Andy was a wonderful salesman and gave me lots of information when I was in the shop. Dewey came out and did a fantastic job installing my new insert. I plan on using Farrells in the future for all fireplace needs. Great staff and very knowledgeable about all the products they carry. Highly recommended. read more

Popped in to grab lava rock and a replacement gas key to revamp the fireplace in my home. They were knowledgeable and knew exactly how much lava rock I should buy. It wasn't a huge purchase, but I loved that I could get exactly what I needed without wasting a lot of time waiting around for a salesperson. These guys are fantastic. Highly recommend. read more

I am very happy with the experience I had with this company! Chris was on time and very nice! He cleaned our chimney with no mess at all. He was polite and answered all my questions. I will definitely use this company again and recommend to family and friends. read more

Andy has totally flaked on my fireplace service. I have been waiting since Jan '22. It is now June 9. Farrells charged my credit card $795 after I had to go in to the shop because Andy hadnt returned several messages over three days in March after a service guy named Gary had been out in Jan. When I entered the shop there were no customers, and the whole staff was chatting about nothing. Two days later on March 24 they ordered the parts and charged my card, stating 4-6 weeks for parts. It is now June 9th (ten weeks) and I guess they just stole my money as I have heard nothing from Farrells. I will have to drive 40 minutes each way from Jamul for a third time to try to get a refund. Avoid this place if you have any other choice. read more

We couldn't be happier with the service we got from Farrell's. We had a very difficult situation with a very old mountain cabin fireplace and chimney. The tech's were very efficient and courteous. We have had problems with the remodeling of the cabin but the fireplace insert was a breeze. We are now safe to use the fireplace that was built in the 1930's while keeping the original look of the chimney. And the price was very fair!!! read more

Farrell's Fireside Shop - Chimney Sweeps Near Me - El Cajon, California

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I highly recommend Farrell's Fireside. We appreciated their professionalism and variety of product selection. The initial consultation was very informative. The installation was fantastic and customer service was the best! I am so pleased with our fireplace. It's a game changer for our livingroom. read more

Farrell's Fireside Shop come out to our house today and cleaned out our dryer vents. I could not believe what Larry pulled out of the walls. A huge pile of dryer dust clumped up for many years that can cause a potential house fire. Larry the technician was very professional and his attention to detail was excellent. Not only did he remove a huge clump of old dryer dust but also made sure the connection was clean all the way to the back of the dryer. Doing this will help prevent house fires, save in energy costs throughout the years of a clogged dryer vent and also help your clothes dry faster. I highly recommend Farrell's Fireside Shop. I wish Yelp would offer 10 stars because this business and Larry deserve it!!!! read more

Farrell's Fireside Shop - Chimney Sweeps Near Me - El Cajon, California

We purchased a woodstove insert from Farrell's. The sales person was very helpful and professional and the sales center had a lot of examples setup to choose from. The stove installing team was absolutely the best. They explained everything they were doing to the existing fireplace and kept everything clean during the install. This woodstove is an amazing improvement over the old fireplace and looks fantastic. Farrell's is a top notch organization and has outstanding prices. read more

Farrell's Fireside Shop - Lopi Revere woodstove insert - Chimney Sweeps Near Me - El Cajon, California

I really want to say how happy I am about the service I received from Farrell's. Andy was so very helpful and very knowledgeable in helping me choose the perfect fireplace for my home. Also I want to give two BIG shout outs to Aden and Dewey who came to my house to install my fireplace. They showed up on time and was ready to go. They both were so polite and helpful. Extremely hard working and didn't stop until the job was done. Aden made sure I fully understood how to work my fireplace and let me know when I would need to have it serviced in the future. I couldn't believe how clean they kept the job! Thank You so much for being so wonderful! I will for sure recommend you guys and only call you guys if and when I need service. A company I fully trust to do a PROFESSIONAL job! Thanks!! read more

After I posted my review I was contacted immediately and put in touch with the owner. Within two days he hand delivered me a refund check. read more

Farrell's is the best! They helped me choose and install a beautiful fireplace insert. The installation crew was professional and did a great job of cleaning up after themselves. I had an issue a few weeks later when the plumber who installed the gas line turned off the gas for an inspection and the fireplace stopped working. I called the plumber and asked specifically if the gas had been turned off and he said no. So Farrell's came back out to trouble shoot. It turns out the gas was off and they waived the service. I would highly recommend this team for great service and beautiful products! read more

Just had our chimney cleaned. We also had bought a woodburning insert several years ago from Farrell's. We love it. The owner and employees are A+ people. I highly recommend their wood burning fireplace insert and would not let anyone else clean our chimney. Thank you Farrell's for a job well done everytime :). read more

Helpful, and on time. Michael Schoultz was great to work with and exceeded expectations at every stage of the project.

Prompt, knowledgeable and professional. Thoroughly cleaned and painted fireplace at a great price. Second appointment quickly Installed gas feature, fire glass, new doors and frame. Beautiful workmanship. Thank you. read more

They came out to my property to inspect a chimney to ensure it was safe before we bought new logs for it. They deemed it safe, so we bought a new set of gas logs from them. A year later, the tenant living in the property believes the fireplace is unsafe and orders an inspection. They come out and now deem that same chimney unsafe. It's pretty clear to me that they deemed it safe just so they could make a sale. There's a reason these guys rating is as low as it is. #StayAway read more

Went to the El Cajon location over two months ago regarding upgrading my current 1970's fireplace. Left my contact information and was told I would receive a call to set up a home visit. I never received the call. I then went to the Miramar location for the same reason and was again told I would receive a call to set up a home visit. Once again, no call received. It is apparent Farrell's does not want my business and does not care about me as a customer. I will take my business elsewhere. read more

When you buy an old home heating isn't always a luxury due to outdated fire hazard floor heaters and little or no insulation, drafty windows, etc. While this is San Diego and "heat" seems like something you don't need around here, inside my house was a different story. On any given warm sunny day the inside of the house would have you bundled up in hoodies and boots, and lets not even get started on when it was cold outside! There needed to be an answer to this freezing business. My first run in with Farrell's Fireside is while strolling through the La Mesa Oktoberfest. I used to think that the middle sections of people trying to showcase home improvement was a waste of space pre-homeownership days but now this was just what I needed. The guy in the booth was really kind and gave us a business card to check back in with them when we were ready. That Oktoberfest meet up got the ball rolling and our pennies saving to finally put heat in our 90 year old home. A few months later my husband and I go into the actual storefront and met John, an older gentlemen that knows his fireplace inserts well. He was helpful explaining to us what would be a good fit and then we went on our merry way. Farrell's features nice looking inserts that don't look like cheesy microwaves or take away from the natural beauty of your home. Fast forward to more months going by and more pennies saved we had him come out for an estimate. John helped us choose which insert would look best in our space to compliment our 1924 home. The estimate was a bit higher than we expected it to be but heat is heat not to mention adding in the things we didn't initially plan on like running the plumbing lines and the electrical lines too. A few more months of pennies saved and the day has finally arrived. Today! April! Our dream of heat has finally come to life and I couldn't be happier. The installation team showed up about twenty minutes early and were ready to roll. They were very polite guys and wasted no time getting set up, climbing on the roof, etc. The mess they created was minimal to none leaving not a trace of their presence in the house. This thrills me as we've had many improvements done to the home and careless marks have been left. These guys had a lot of experience putting these things in and there was no need for cutting or altering my fireplace front. I was thrilled! The guys couldn't believe how seamless the installation went and after paying a remaining balance they were in and out with set up, installation, and clean up in under an hour. The guy gave a very thorough presentation on how to work our nifty thermostat remote control and showed us all the bells and whistles our insert can do. Our dog approves and is already made the front of it her permanent spot to lay. I'm completely happy with Farrell's and would recommend them to anyone. read more

STAY AWAY...the worst customer service ever, and I mean the worst. We paid in full over two months ago and they forgot to order the parts. The owner actually tod me it was ok to have an open fire without any door or screens on the fireplace. We have called and called and never a return call and then wehen we got the owner he said he would call back and never did. STAY AWAY!!! Protect yourself! read more

Purchased 2 Lopi units from Andy over the phone sight unseen, one large flush insert for our masonry and one small stove. Andy was very professional and helpful. Duey and another installer arrived on-time and were very professional, clean, detailed oriented. Very happy the install and with both units. Definitely would recommend Farrell's. read more