Purchased replacement fire place doors and had them installed. Kevin was the tech and he did a great job with the job. Highly recommend them for your needs read more

Fast and reliable! Great service! They knew exactly what was wrong and fixed it! Also we're all on time and so helpful! read more

We put the fireplace in the year after he started this company I see. I have had 0 problems with this fireplace. It is magnificent. It heats the whole house and looks so realistic. It is a gas Heat and Glow unit. Everything about the install was professional and great and Chris comes out and services it yearly, and does a magnificent job of putting it all back together, cleaning it out, and making sure all the components are working perfectly. Far safer than the old traditional wood burning or duroflame logs. Absolutely love it as soon as the weather changes. It heats the whole house and I never turn on the house heater. read more

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This company does very good work. They are easy to work with and are professionals. Their rates are good and I am super happy with my new & greatly improved fireplace! I highly recommend them. read more

We just did a major remodel on our living room dinning room and kitchen. We took our old outdated fire place and updated it we are more than thrilled with how it turned out. Sandi Hill was a dream to work with. She was patient with my tons of questions and I never felt pressured. Thank you for my beautiful fireplace. read more

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Sandi was extremely helpful, clear, timely, informative, friendly, and respectful. Only have good things to say. Thanks!

I reached out to this company based on their rave reviews and I was not disappointed. I wanted to service and update our outdated natural gas fireplace. Melissa responded immediately and offered an online catalog of available products but recommended I visit their showroom to view all my options. I am so happy that I did! The only problem a customer may have is making a decision from so many choices. Eli was so helpful in helping with that decision. All products needed for my new installation were In stock. Within 24 hours Wayne completely transformed our fireplace. It's beautiful and exceeds all expectations. Innovation Gas Fireplace/ Fireplaces Plus provide impeccable customer service and quality products. I highly recommend and wish I could give them more than 5 stars! read more

A great selection of fireplaces and accessories. We were in the market for an electric fireplace and they had the best selection and best prices around. Plus, their service was amazing. Everyone there is friendly, knowledgeable and professional. A shout out to Shari, our salesperson, Chris, the manager and Eli the delivery person. We had a solid 5-star experience! read more

If you need a fireplace and want a positive low hassle experience, Fireplace Plus is the answer. Visited the showroom on Saturday and our questions were answered enabling us to make a quick decision. They confirmed our Wednesday appointment 24 hours ahead of the visit and called ahead when they were available to install a half hour early. Shortly after Sean and JD began the install, they noticed we could use 24 inch logs instead of the smaller logs we ordered Saturday. They made that change easy as well and headed back to the shop and grabbed the new logs, installed them and were on their way. Eli was our salesperson and made the whole process easy as well. Based off my experience I expect you'll have a positive experience as well. read more

Fireplaces Plus - Fireplace Services Near Me - Poway, California

Reliable, great follow through, knowledgeable, and efficient. Highly recommend without reservation.

Fixed our electric igniting gas fireplace. It was difficult to find someone to fix it but they got it done! Pleasure to work with them! TY

Sandi was awesome! What I thought would be a 30 minute excursion (pick one, order it, done) turned into a 2 hour fabulous lesson in fireplace inserts. Who knew there were so many things to consider ? Turns out I have a "challenging" situation. I am so happy to have had Sandi (with over 20 years experience) helping me. She scheduled me for a discovery site visit to see what is really going on behind the front panel, as she knew the minute she looked at the pictures, my fireplace had some problems. She took the time to truly understand and didn't just try to sell me something. You don't get that kind of knowledgeable and honorable kind of sales person very often. Thank you Sandi and I can't wait to get started! read more

Great customer, service, and expert technicians! I would highly recommend them to anyone who needs a normal yearly service or significant service. read more

I'm pretty stingy with reviews, but I had such a fantastic customer service experience with Sandi of Fireplaces Plus that I simply had to tell others. Even though I came to Sandi with woefully incomplete information about my fireplace, she patiently asked thoughtful questions and she was able to determine what I had and what I need (a new remote), and how to program the thing. She is an incredible wealth of fireplace knowledge and I highly recommend both Sandi and Fireplaces Plus! read more

Very helpful associate Shari. Many selections of style of gas and electric fireplaces. I purchased a new electric fireplace to be installed during renovation. Now I want to see it installed and start using it! read more

I was looking for a gas plumber, a service they didn't offer. However, they responded to my inquiry very quickly and offered recommendations for the service I was looking for. From a customer service perspective, they were very responsive and helpful. read more

Visited their San Marcos store to shop for new gas logs for our fireplace. Worked with Shari, who was an excellent resource and really knowledgeable. Their showroom has lots of displays and we were able to purchase a new set of gas logs and burner. Their installer Wayne was out about 10 days later to install the log set and place a chimney cap. Great experience all around. Definitely recommend. read more

I have a high bar when it comes to customer experience and so I'm rarely impressed with companies unless they go above and beyond. Innovation Gas Fireplace hits the bar. They were prompt, honest, clean, communicated costs, followed up, and even referred me to other reputable companies for a separate issue. We had a small job which they were able to fix very efficiently. I truly appreciate how easy and lovely it was to work with the IGF team. read more

This is a great company. My call was returned within a day as the message stated and everything from there flowed very smoothly. Scheduling and communication with Melissa was easy and promt. Caleb was great - punctual, polite, considerate, efficient and thorough. He listened to what I wanted and needed and gave me the right solution by installing a remote control. He serviced the fireplace and left it and everything around it sparkling clean. I couldn't be any happier with the service and the results. Thank you! Ana de Vedia read more

This is the second time I've been to this store. It's located in an industrial-ish area of San Marcos, easy to find with Google or Waze. They have a showroom of all things fireplaces and also fire glass, which is why I shop here. I needed some more blue fire glass to top off a fountain but the color I needed is in short supply and difficult to find. Because they didn't have any in stock and unable to procure any more of that particular color, the owner graciously offered to sell me the display rock. Talk about customer service!!! read more

Folks at the San Marcos Innovation store are very helpful. Worked with me to troubleshoot an issue, ordering replacement parts and ultimatley scheduling an onsite service call. Caleb kept me informed of his arrival, was ontime and explained everything he was doing for us. Well Done Innovation! read more

I had to buy a replacement part for our outdoor fireplace. I worked with Sandi. She is the best! She knows her fireplaces !!! I will go to her for all of my future fireplace needs. Excellent customer service and the most knowledgeable person I spoke with regarding this part. read more

Stopped in without am appointment and we were greeted by Shari Ball. Told her our ideas for existing gas fireplace and she showed us around the showroom, explaining the different setups. Shari gave us great ideas and clear pricing. We agreed to have a service tech come to our home as we knew the gas connection was old etc. Tech Shawn arrived and was great. Basically our existing setup needed a deep cleaning and the gas connection updated along with new reflective glass. I did the cleaning and repainted the fire box and trim on the glass doors. Shawn came back a few weeks later and upgraded the gas connection to code, added sand and new reflective glass. Reinstalled the newly cleaned but existing log setup. Looks like the whole unit is new again. Friendly, informative people, who helped us regain our gas fireplace. Highly recommend & it's worth it to have the tech come by before the job is started. Thank you to Shari & Shawn read more

We walked in to get an idea about what kind of fireplaces were available for our home. The salesman seemed annoyed, was condescending in his tone, and was visibly frustrated that we didn't know all the specs on our current gas fireplace. He had an agenda of his own, which was not to be helpful or courteous. He wouldn't explain any of the technical jargon to us. Every request we had was pretty reasonable, like desiring bedrock vs faux wood, but every answer provided was "no." Thought it would be fun to check out fireplaces and my wife and I just left pissed off. read more

Extremely pleased with the service for our gas fireplace. They know what their doing.

My parents are moving 3/1 and planning on selling their house soon after. We desperatly needed someone to come out ASAP and look at their fireplace. Innovation Gas Fireplace is VERY booked, but Melissa made the time to squeeze us in today (and set up a back up date next week to accomodate us). She went above and beyond and we're so grateful for her help. It turns out my parents had someone else come out (long story!!), but when I explained the misunderstanding with Melissa she was just thrilled that my parents were taken care of. CLASS ACT! Thank you, Melissa! You are such a sweet person... IGF is very lucky to have you! read more

Do not trust this place. My husband and I went here to get fire balls and a grate for our outdoor fireplace and had a horrific experience. The woman who helped us seemed inconvenienced to answer any questions we had and tried to charge us over $800 with a 12-14 week shipping delay. We ended up finding everything we needed for under $150 on Amazon (fire balls) and Home Depot (fire grate). This place is stuck in the 80's with their manual order process, traditional catalogue of items and overpriced bs. Find what you need elsewhere, but this place isn't worth your time or business. read more

We have used Fireplaces Plus and Eli for our fireplace needs on both of our San Diego homes. They have always been very reliable and responsive to our needs. They take care of all of our maintenance on our 4 fireplaces and recently installed a fireplace in our new build. We would highly recommend!! Tad and Lisa Grow read more

I found this place via Yelp and am very pleased that I decided to make the drive out to south San Marcos. I parked on the street and entered through the showroom. There is a second entrance near the garage area if you park in the parking lot. They have quite a variety of fireplaces, indoor and out, and well as fire pits. They also have every possible accessory you could imagine, if they don't have it there they can order it. They were very busy when I arrived. That was fine by me as I perused the showroom for ideas. Eli was the associate that helped me out. I went in with a basic idea of what I wanted for our "do it yourself" fireplace project. Eli gave me a wealth of education and quickly packed up my burner, reflective glass and stones. He even loaded everything into my trunk. He let me know to call if we have any questions at all once we got going on the project. Prices seemed comparable to what I found online and in other stores. They offer installation if you need it, I can't speak for that pricing. Great specialty store. I will be back for further projects or supplies. read more

Fireplaces Plus - Glass - Fireplace Services Near Me - Poway, California

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Eli was incredibly helpful assisting us to ensure we got the right fireplace for our needs. He took the time to explain the differences in the models we were looking at, and explaining the requirements for being able to hang a TV above the fireplace. I would highly recommend this establishment. read more

For the Greatest customer service you can receive, step into this store and that's what you get! I was immediately greeted and sent to the correct associate to help with my situation. Eli was able to help me find a manual that I could not locate. He even took the time to send it to my email so that I could print it up. My issue was solved and then I was also directed where to go to get the service I needed. With this customer service, I will be going back again. Their honesty and help made me feel like I was important and not many places truly show this anymore. I will go back if I cannot fix my situation. I Highly recommend going into this store as All associates care about You. Thank you so much for your time. I will be back and send more people into the store. read more

We would like to highly recommend this business...they are exceptional!! Every interaction has been professional, friendly and timely!! Caleb is an excellent technician and provided us with great suggestions and courteous service. We appreciate your integrity and care. read more

Deciding it was time to give our fireplace insert a cleaning and inspection, we called Innovation Gas Fireplace and are so happy we did. Our tech was friendly, thorough and answered all my questions. When he left, our fireplace was working and looking like new. He is coming back to update the fireplace in our living room. read more

If you go here, make sure you have all of the dimensions and a lot of money. I tried walking out right after I got there but was swayed back in. Then after learning how rigid the sales lady was, I again walked out as I didn't have enough details and measurements. I was just trying to look at styles and was grilled with details and how my contractor should be shopping for me instead of me looking. Not impressed at all. It was a frustrating experience. read more

Great company. They responded very quickly to my inquiry and had great follow-ups. The person who helped me with my many questions was patient and clearly knowledgeable, and she walked me through the brochure (versus just telling me to read it, like many other companies do nowadays). Scheduling was easy. The person who came over to install the unit was fast and professional. When he showed up, he discovered that the unit he brought was too big for our fireplace. He nicely offered to come back the next day or two depending on his schedule to install the right unit. And he followed through. We love the fireplace, and would definitely recommend this company! read more

They get 2 stars for their selection, which is very good. But that's it for positives. As previous reviewers have noted, they are not friendly. But I was willing to put up with it in order to find something cool and unusual for our dual-sided fireplace. The woman seemed to want to punch me in the face the entire time, but I ended up buying a beach driftwood set-up for gas fireplace (after having to go home and take lots of pictures and filling out forms per her request). Then we decided we didn't want to risk setting it up ourselves so I called them back and asked if they could do the install. It was like starting all over again. The guy demanded pictures, then criticized the materials I'd bought (from them!). He told me the sand would blacken and look bad. He also said what I'd bought probably wouldn't work for our fireplace even though the woman had chosen the materials based on the information from the form she made me fill out! Finally I'd had it. When I took back the materials, the same woman who'd sold them to me challenged me about what the guy had told me (who she works with!!) and kept insisting that she'd told me there would be black deposits on the sand. I was very friendly and just kept asking for my money back. Because it had been more than 30 days since the process started, she did me the big favor of giving me my money back instead of store credit and let me know more than once what a huge bonus this was for a customer. Yikes, this store could be so good with different people. read more

We have done fireplaces in two homes with Fireplaces Plus. We have found their work to be excellent along with their customer service.

Do NOT use this company for your fireplace needs. My husband and I bought a gas fireplace about 6 months ago for our new remodel. We tried it out a month ago when the weather turned colder. The first couple of times we used it, it smoked so badly the fire alarms went off. The last time we used it, the glass exploded all over our living room. We called for help, and they put us on their books for today, December 26th. They acted like they had to attend to their new buyers first. Today, they cancelled that repair appointment, and we don't know when they will get to us. Do NOT deal with this company. They are a nightmare with honoring their warranty and customer service is HORRIBLE! After I finish this review, I'm going to the Better Business Bureau! Jodie S read more

We moved in to a house with 2 fireplaces that had never been used. We checked for logs at Home Depot and Lowes but were disappointed with the quality. After much research online we found Fireplaces Plus. We went on a very busy Saturday - the Saturday before Thanksgiving! - and they were swamped. We waited patiently (unlike some other customers) and ended up working with Eli who helped us to understand what we would need for fireglass in one and logs in the other. We didn't have the necessary measurements so he advised how to take those, and we placed the order with him over the phone late that afternoon. We were stunned to find our product was available the following Wednesday - the day before Thanksgiving! We picked it up, installed it ourselves, and had a lovely holiday with friends and family. We later found the set of logs we'd chosen on another website - for more $$. I would use this company again, and would recommend it to a friend. PROS: -They have a ton of fireglass color options available for you to see, many different styles and sizes of logs, and even unique things like shaped cones and spheres for the contemporary look -Appear to have many options of fire rings and associated items for your fireplace or fire pit -There is a large room with a dozen different fireplaces that show off the different types of logs and glass, and they can turn on the fire so you can see what the options look like -Knowledgeable staff CONS: -They are located in an industrial park in San Marcos - not centrally located -The products we received had poor instructions. We went online to find better instructions and installed based on that. (We are handy enough to do this - might not be an option for everyone) read more

I've contacted them numerous times for help with a wood insert they sold and installed in a house I just purchased. Each time I've called their customer service rep. is terse, sounds half-annoyed to even be on the phone, and anything but helpful. I would recommend​ going anywhere but here for help. read more