I would recommend this business to anyone in the area. Chris was polite and genuine and quick but…read morethorough with his work. Thank you!

Owner came out on a Sunday after a hurricane. Prices were upfront and honest. I have an electrical…read morebackground so I had pre-tested the components. He replaced exactly and ONLY what needed to be replaced. No-upselling, no trying to make a buck. Hourly rate/ service call price was not cheap, nor expensive. You get what you pay for.

My AC unit of 20 years recently stopped working on a Friday with no warning. I called Niehaus AC…read moreas they have provided great service in the past. Mr. Niehaus made a special trip the next day to get me an AC unit for my master suite to hold me over until he & his team could install an entire new system. It was only a matter of days before Lance returned to my house promptly at the time he said he would & proceeded to remove the old unit & install the new one. He never stopped working until the job was done & did not leave any debris behind. I appreciate the time they took & attention I was given & would absolutely call on Niehaus Air Conditioning for all future AC needs. I highly recommend this company.

Lance was awesome! Very nice and knowledgeable. He went over in detail, his assessment of the…read moreproblem and what it will take to repair our AC. I highly recommend him.

Outstanding work for an emergency call over the weekend for new home owners. Technician was…read moreprofessional and helpful.

I want to preface this review by stating that I was satisfied with the employees who provided the…read moreinitial estimate and performed the repair. However, my complaints with Bounds Heating & Air stem from their business practices, lack of pricing transparency, and poor communication. Earlier this week, just days after my wife and I welcomed our first child, our AC stopped blowing cold air. While the unit was cooling, the blower motor had failed. Since Bounds had installed the system when the home was built in 2013 (their sticker was still on the unit), I assumed they would be well-suited for the repair. I called on Tuesday, and they sent a technician who diagnosed the issue and quoted me $1,420, plus a $90 diagnostic fee, bringing the total to $1,510. While I had seen similar repairs estimated between $800-$1,800, I needed the repair done quickly and didn't have time to shop around, especially with a newborn in the house. Scheduling Issues The technician was scheduled to arrive between 3-5 PM the next day, as we had a doctor's appointment earlier that afternoon. However, I received a text just before 2 PM stating the tech was on the way--meaning no one would be home. When I called the office, they claimed the appointment had been scheduled for 1 PM and that the tech was actually running late. I still had the original voicemail confirming 3-5 PM, but despite the miscommunication, they did send another tech later in the day. The technician arrived around 4 PM and completed the repair in 40 minutes, which I appreciated. However, after researching later that night, I found the blower motor itself typically costs around $500 at retail, and likely less for a contractor. Lack of Pricing Transparency The next morning, I received an invoice--but it was not itemized. There was no breakdown of parts or labor, no part numbers, no taxes, and no indication of whether the parts used were OEM, aftermarket, or remanufactured. I had never seen an invoice so lacking in detail. When I called to request an itemized invoice, I was told that Bounds does not provide itemized invoices and that it was "not standard practice." After pressing the issue, I was eventually contacted by a manager named John, who explained that Bounds uses a third-party national company to determine pricing and that they would not disclose the cost of parts or labor. I expressed that while I understood a markup was involved (as is common in many industries), a business should still be able to break down what the customer is actually paying for. If the motor cost around $500, that would mean I was charged $920/hour for labor, assuming a one-hour minimum. When I pointed this out, John refused to provide any further breakdown and made it clear the owner would not either. Essentially, the response was: "We're not going to tell you what we paid for anything. Tough luck." Final Thoughts I have never encountered a company so unwilling to provide basic pricing transparency, and I will never use Bounds Heating & Air again. I strongly advise others to seek out a business that values clear, upfront pricing and better communication with their customers.

Ken is amazing! Great work! Good people! He shows up and gets the job done! Thorough.read more

Outstanding people. I will be obtaining a maintenance contract this fall because of their service,…read moreprofessionalism and expertise. Ken is exactly what the problem called for. Thank you!

If I could rate this company 10 stars, I would do it.. I…read morehave used this company for many years and have never felt, ripped off or used. When our nearly 30 year old system needed replacement, they gave me a fair quote and did excellent work when the job was approved. To those who left poor review, you probably wouldn't have been happy with any company so your reviews are of no consequence. Coast to Coast has knowledgeable, courteous, and professional techs who have always given me a fair shake. Keep up the great work Coast to Coast!

I highly recommend Coast to Coast Heating & Air Conditioning. Thomas came out on Friday afternoon…read moreto look my needs & provide me with the costs involved. Early Monday at 8 am, Thomas, Vincent & Jeff showed up for work each assigned to a task & worked diligently to get my system replaced & provide me with cool air system by 7 pm. None of the workers took a luncheon break and worked until the job was completely done and the area cleaned up. Jeff was wonderful to explain the new system to me upon completion of the work, and provided me with the homeowner's information packet for future reference. Coast to Coast in fortunate to have such dedicated workers. They were a great group of workers that the company can be proud to have working for them.

We called this business on a Saturday afternoon because of A/C not cooling. The phone was answered…read moreimmediately, and we were told a technician would call us back right away to see about coming out. Within minutes, the phone rang, and after telling the technician (Lee) what was happening, he said he would be at the house within the hour. Lee arrived within the hour, and quickly figured out the problem. Replaced the capacitor and everything is working beautifully! Thanks Lee and Gator Air! $80 emergency service call fee with a 2-hour minimum. $40 part. We are so happy to have found Gator Air & Energy for any future repairs we might need.

We had a problem with our air conditioner that we could not figure out, two other companies try to…read morefix it but just charged for time without results...., Chuck stopped out from gator air and energy and diagnosed it within 15 minutes very fast! great service,, We will definitely recommend and use again!,,

Highly recommend! Great customer service, very professional! He was super nice and made the process…read morepainless. Thanks!! Yall are the best!

From the owner: For 30+ years, we have offered only the best, good old fashion, honest service to our returning…read morecustomers and new customers. We take pride in being a hard working, locally owned, small business and strive to deliver the best services we can!