It's a small modern doctor office with positive vibes and that gives me hopes for a much closer…read moredoctor/patient relationship that is missing from many large impersonal doctor offices with too many doctors and having too many patents in the waiting room. When I walked in, I'm the only patient and I feel safe and not be encumbered with other patients in waiting room with their illnesses. Dr Lakhvinder is an excellent and caring physician who took the time to listen to my medical situation and made very good suggestions and quick calls to my pharmacy. I'm feeling a big relief knowing that I am under excellent and watchful care.

Very rude receptionist!! Always rude and always thinks she knows everything!! I told her that my…read morehusband needs an ER follow up appointment, didn't even ask what is the reason for follow up and insisting that the ER follow up policy for their office is 2 weeks after the discharge?? Never heard of that policy. The situation will decide how sooner or how urgent the patient needs to be seen not you! My husband was seen in the ER for cellulitis and was advised to be seen by the primary 1-3 days or sooner if needed and you want him to be seen after 2 weeks? get a medical degree before giving a medical advise because it is very dangerous for a patient to given this kind of advise.

No longer accepts new patients. Skip this medical group of searching for a new primary. The first…read moreavailable appointment with another doctor was in five months and the next appointment with the next doctor was in a year.

I have been going to Family Healthcare and Dr. Wollman for years. She is professional,…read moreknowledgeable and caring. She takes the time to review health records before appointments and is genuinely concerned about the issues facing her patients. I consider myself extremely lucky to have Dr. Wollman as my Primary Care Physician (PCP).

I just wanted to say that Dr. Turay is truly wonderful. She is always professional, caring, and…read moreattentive, and she takes the time to really listen to her patients. I sincerely appreciate the excellent care and kindness she provides. Please pass along my gratitude to her and the staff.

If you have health concerns, please find a legitimate healthcare provider, definitely not these…read moreguys. If you are healthy, you may go there for a National Geographic documentary about water buffaloes. This office is laughable. The doctors are subpar, but I am not even going to write about that anymore. We do not expect great service here, but then you should not be charging the same as other doctors who actually provide good medical care. You are not even close. Why are you charging the same amount for this kind of substandard, below-average, inferior healthcare service? Now, this review is about the front desk. Others have written plenty about the doctors. It seems they forgot to write about the front desk, so this review aims to fill that gap. You have got to love the front desk. If you replaced them with a couple of fast-moving snow monkeys, the patients would probably be happier. The monkeys would not be able to solve any problems either, so at least there would be no loss of service, and there would be some entertainment while you guys make us wait 45 minutes or so. To be fair to the snow monkeys, unlike you guys at the front desk, after a few weeks of training, they might actually start solving some of the problems. My lil' friends, I am not sure if you are doing this as charity work, but I assume they actually pay you a salary. We are not asking for miracles here. Nobody expects you to perform surgery at the front desk. Answer the phone, pay attention to the patient, and occasionally solve a basic administrative problem. We can start there. If avoiding work and being incompetent were Olympic events, I am fairly confident this front desk would bring home a medal.

I have been coming to Family Healthcare for almost a decade I think. I was very surprised by the…read morelow rating so decided to leave a review of my experience. Throughout the years, I agree with a few of the reviewers in that administratively, Family Healthcare has gone down. Previously, I did not feel as rushed and interactions seemed more personable. I can only assume that maybe they have more patients now and may need better front desk hospitality. I kind of feel many doctors offices in the area are becoming this way. There is a general feeling of over busyness leading to administrative inattentiveness and longer wait times. I also think this happens at offices where providers are highly sought. So why the 5-star rating? My rating is based on the individual provider. I would rate Dr. Rita Sharma a solid 5 stars. I wish she still saw patients at the Olney office which I feel was more organized. She is always willing to pass on the knowledge she has and is personable. She is also very familiar with other specialist in the area and can direct to you one who has the experience needed for any medical issue you have.

This review is based on my experiences at the Germantown office, which I have visited several…read moretimes. During each visit, I have tried to give the front desk staff the benefit of the doubt, recognizing that they may have had difficult interactions earlier in the day or may simply be having a challenging day. However, my repeated experience has been that the front desk staff could demonstrate more professionalism and courtesy. They do not consistently greet patients when they enter, and the question, "Are you here for an appointment?" is often delivered in a flat and unfriendly tone. As a result, I have felt unwelcome and uncomfortable, as though I should not be there. Simple courtesies such as saying "hi", "good morning," "please," and "thank you" would also make visiting the doctor's office a better experience. I believe additional training in professionalism, customer service, and common courtesy would help improve the patient experience.

I just started with this practice and I love Dr. Sharma! He's very easy to talk to, down to earth…read moreand makes you feel comfortable. I usually go with female docs but sticking with him.

Johns Hopkins Community Physicians in Germantown has terrible customer service. Saw the doctor for…read morea sinus infection after having the flu 10 days earlier. The doctor recommended a flu and covid test. I asked if it was free and he said yes. Ended up receiving a bill for over $100 for the covid test. After disputing it with the office and billing, I was told there was nothing they could do. The doctor even said he didn't say it was free. I felt let down. Someone who is supposed to be in charge of my health lying. The office could have easily taken care of this. Instead, I am left with a lack of trust in my provider.

I signed up with Dr. Avni Jain as my primary care doctor since the Adventist Medical Group web site…read moreand my insurance web site were both showing her as accepting new patients. I called to make my first appointment and was informed that she was not taking new patients. After I ranted a bit, the office manager spoke to Dr. Jain and she was willing to squeeze me in but she couldn't see me for an annual physical until the end of November. Not acceptable! I was very frustrated that I spent a lot of time researching and selecting a new primary care doctor only to find out that my time was wasted because they don't bother to update their information regarding accepting new patients. I was able to schedule an appointment with another doctor in the practice but was still not able to get in until early November. Beware that their web site is not up to date so don't waste your time if you need a new doctor. Or, make sure you call first. I was disappointed that I couldn't get in with Dr. Jain since she seems like a very good doctor based on her reviews, but I'll be looking elsewhere based on my experience.

This practice now prioritizes Covid testing (financial incentives) over typical PCP services. They…read moreare not a reliable medical care provider. I have been a patient with this group 20+ years. They will make video appointments only and they regularly skip and do not initiate appointments. This seems like a failure of management and lack professionalism. The last 2 months just to get 2 refills I've needed to schedule over 12 appointments. 10 of them were skipped with no notice and no followup by the medical provider. It seems to me like this practice is only interested in testing for Covid (perhaps there is a financial incentive to prioritize) while neglecting multi generational families of patients that have come to rely on their practice. I'm extremely disappointed with their medical care. Because of the failure to keep and hold appointments you must go to the office in person, which will put you and your family at risk of catching covid but unfortunately, you will not be treated well by this practice when you attempt to get stuff done by phone.

I understand it's trying times since we are going through Covid but I still can't understand how…read moreto have a practice that doesn't answer any phone calls or return calls from messages that I left. I had to physically go to the office to talk to them. Then find out that they called in a wrong prescription that afternoon and tried calling them back several times since I couldn't get a hold of anyone. Once I did get a hold of someone the lady was rude when I told her about the mistake that they made. Needless to say a day later and I still have no re-fill and you can't leave a message on the phone. Need to find a doctor's office that actually cares about customer service.

I am Theresa L. I have been a patient of Dr Ganti for over twenty five years. I have always…read morereceived a high quality of care and respect. Dr Ganti and his staff works diligent to protect the privacy of provide the upmost care for their patients. Thank you Dr Ganti and Staff for your excellent service and professionalism to me and your patients.

In my opinion, this is a business for Dr. Ganti. More patients, no follow up. Just make the…read moreappointment so he can bill ins. co or patient. My bp has always been extremely high but he won't even refill a rx unless he gets paid. Keep looking, there are a lot of drs who care.

It depends on the services Looking for and the attitude of the staff, and also their billing…read moreprocess to your visit and acceptance of your insurance that you may have with you.

Dr. Ajmal is kind, attentive, and takes the time to explain everything clearly. I always feel cared…read morefor and well-informed after each visit. The reception staff is just as wonderful, so welcoming and friendly every time I visit. Highly recommend!

This is a great medical practice. The doctors, nurses, and other staff are friendly, efficient,…read moreand helpful. They are simply wonderful.

No waiting, skilled nurses, doctors are amazing and usually diagnose the problem right away. The…read moredoctors don't talk down to patients and let the patients explain the symptoms without being interrupted.