No longer accepts new patients. Skip this medical group of searching for a new primary. The first…read moreavailable appointment with another doctor was in five months and the next appointment with the next doctor was in a year.

I have been going to Family Healthcare and Dr. Wollman for years. She is professional,…read moreknowledgeable and caring. She takes the time to review health records before appointments and is genuinely concerned about the issues facing her patients. I consider myself extremely lucky to have Dr. Wollman as my Primary Care Physician (PCP).

I have been coming to Family Healthcare for almost a decade I think. I was very surprised by the…read morelow rating so decided to leave a review of my experience. Throughout the years, I agree with a few of the reviewers in that administratively, Family Healthcare has gone down. Previously, I did not feel as rushed and interactions seemed more personable. I can only assume that maybe they have more patients now and may need better front desk hospitality. I kind of feel many doctors offices in the area are becoming this way. There is a general feeling of over busyness leading to administrative inattentiveness and longer wait times. I also think this happens at offices where providers are highly sought. So why the 5-star rating? My rating is based on the individual provider. I would rate Dr. Rita Sharma a solid 5 stars. I wish she still saw patients at the Olney office which I feel was more organized. She is always willing to pass on the knowledge she has and is personable. She is also very familiar with other specialist in the area and can direct to you one who has the experience needed for any medical issue you have.

I tried to become a new patient here and I was told the wait for new appointments was 2-4 weeks…read more(which I understand that they are busy...no complaint there). However, I do not think they will be getting new patients if the person I spoke to represents how their office treats people. She was rude and had an attitude for absolutely no reason. I was only asking questions that were common for a someone trying to find a new provider.

I just wanted to say that Dr. Turay is truly wonderful. She is always professional, caring, and…read moreattentive, and she takes the time to really listen to her patients. I sincerely appreciate the excellent care and kindness she provides. Please pass along my gratitude to her and the staff.

Poor customer service. I made a visit to this office after getting bitten from my cat. Good thing I…read moregot my wonderful pet rabies shots. It was a pain to drive my car with one hand, so in turn, I was 8 minutes late. The receptionist told me they would reschedule my appointment because they had this 5 minute rule (they showed me the sign on the desk to prove it, or to rub it in because it seemed like the lead receptionist enjoyed in canceling the appointment) This receptionist also argued with me when I asked to speak to a manager and even threatened she wouldn't cancel any future appointment. Who's the boss here, the receptionist or the doctors? I spoke to the manager and she was of no help. It seems like this office thrives on bullying the customer. Customers keep them in business. It's like biting the hand that feeds you. (MY CAT!) So my appointment was rescheduled for hours later (keep in mind my hand is still in pain, infected and swollen. I guess no one cares if I lose my hand to infection.) I met with a nurse and she was very friendly and sent me off with antibiotics. I was better in about 2 weeks. It is like two different world's at this office. The front office is like a 3rd world country type of customer service, and the back office is like what people think America should be- First world civilized country wanting to take care of you. To add, when I left in the elevator after the first appointment was canceled another patient from the waiting room agreed with me. They said the customer service is ridiculous. I wonder how many others think the same. Running a business is difficult. The easiest part if taking care of customers-it is if you actually care about them. I am not sure how a physician office can operate and hate the customer. Seems counterintuitive. Avoid this office unless you're craving some drama in your life.

I just started with this practice and I love Dr. Sharma! He's very easy to talk to, down to earth…read moreand makes you feel comfortable. I usually go with female docs but sticking with him.

Johns Hopkins Community Physicians in Germantown has terrible customer service. Saw the doctor for…read morea sinus infection after having the flu 10 days earlier. The doctor recommended a flu and covid test. I asked if it was free and he said yes. Ended up receiving a bill for over $100 for the covid test. After disputing it with the office and billing, I was told there was nothing they could do. The doctor even said he didn't say it was free. I felt let down. Someone who is supposed to be in charge of my health lying. The office could have easily taken care of this. Instead, I am left with a lack of trust in my provider.

It's a small modern doctor office with positive vibes and that gives me hopes for a much closer…read moredoctor/patient relationship that is missing from many large impersonal doctor offices with too many doctors and having too many patents in the waiting room. When I walked in, I'm the only patient and I feel safe and not be encumbered with other patients in waiting room with their illnesses. Dr Lakhvinder is an excellent and caring physician who took the time to listen to my medical situation and made very good suggestions and quick calls to my pharmacy. I'm feeling a big relief knowing that I am under excellent and watchful care.

Very rude receptionist!! Always rude and always thinks she knows everything!! I told her that my…read morehusband needs an ER follow up appointment, didn't even ask what is the reason for follow up and insisting that the ER follow up policy for their office is 2 weeks after the discharge?? Never heard of that policy. The situation will decide how sooner or how urgent the patient needs to be seen not you! My husband was seen in the ER for cellulitis and was advised to be seen by the primary 1-3 days or sooner if needed and you want him to be seen after 2 weeks? get a medical degree before giving a medical advise because it is very dangerous for a patient to given this kind of advise.

I signed up with Dr. Avni Jain as my primary care doctor since the Adventist Medical Group web site…read moreand my insurance web site were both showing her as accepting new patients. I called to make my first appointment and was informed that she was not taking new patients. After I ranted a bit, the office manager spoke to Dr. Jain and she was willing to squeeze me in but she couldn't see me for an annual physical until the end of November. Not acceptable! I was very frustrated that I spent a lot of time researching and selecting a new primary care doctor only to find out that my time was wasted because they don't bother to update their information regarding accepting new patients. I was able to schedule an appointment with another doctor in the practice but was still not able to get in until early November. Beware that their web site is not up to date so don't waste your time if you need a new doctor. Or, make sure you call first. I was disappointed that I couldn't get in with Dr. Jain since she seems like a very good doctor based on her reviews, but I'll be looking elsewhere based on my experience.

Dr is knowledgeable and flexible. I like the fact that she always takes extra time to provide…read moreexplanations.

Most compassionate, most caring, most patient doctor and staff. I'm not sure what other comments…read moreare talking about. We were there for a difficult situation and everyone involved absolutely made sure the process was as comfortable as it can be. They listened to our concerns. Explained everything in detail. Gave us room to make decisions. They didn't pressure or rush us. It was truly a collaborative effort and breath of fresh air. No arrogance, no condescension, no belittling, no interruptions. Amazing bad side manner. Even the staff went above and beyond. As a person with complicated health problems who has had traumatic experiences with arrogant doctors, I can say I was pleasantly surprised with our experience. It's a rare occasion these days and I'm grateful.

I am Theresa L. I have been a patient of Dr Ganti for over twenty five years. I have always…read morereceived a high quality of care and respect. Dr Ganti and his staff works diligent to protect the privacy of provide the upmost care for their patients. Thank you Dr Ganti and Staff for your excellent service and professionalism to me and your patients.

In my opinion, this is a business for Dr. Ganti. More patients, no follow up. Just make the…read moreappointment so he can bill ins. co or patient. My bp has always been extremely high but he won't even refill a rx unless he gets paid. Keep looking, there are a lot of drs who care.

I had hip replacement surgery at this center a little over a week ago. I was so pleased with the…read morestaff and how they al helped me get through it all. I was cared for and attended too so well that I felt at ease from the onset and after my surgery. I highly recommend this center.

Husband had hip replacement surgery one month ago. Excellent experience from start to finish…read more Wonderful. Beats the last time ( at a different place) when he had complications from hip replacement on the other side. I will be there at COSC when my time comes: with full confidence.