Best of the best service easy to deal with them especially anuka and chris and jacidy sorry if I…read morespell you guys name wrong .they are so nice and polite they will answer your questions so quick

Hi wanted to let you know about MasterCare they really follow up on their clients and make sure the…read morestaff they have will fit the patient they are caring for. I'm kind of hyper with anxiety and on oxygen. I love my dogs. They are service dogs. I can over do it push the envelope get busy forget to take my meds. I like having fun; they match me with someone who calm,loves animals or dogs enjoy her career and very caring and very professional. I was grooming one of her favorite dogs I had I would like try that I have never done that before. She showed and interest in what I'm doing. She there to make my life easier and blessed . I feel so very fortunate to have such a caregiver.

Don't ever use this home health company. Their speech therapist Tyler comes and stays for 5-10 mins…read moreand I was told by Shelby that he was supposed to be in my home for 45 minutes. Multiple clinicians wouldn't show up. No call, no text, nothing. Loretta is a horrible therapist and doesn't know what she's doing and can't show up on time. I don't know how Jason is a PT because all he did was passively move my grandpa's legs up and down in the bed for weeks. I spoke to Shelby about this and she did nothing. I requested a new PT and she did nothing about this. It's a good thing Ryan was able to see him with his private practice instead. He also works for bayada but takes patients from bayada for his own private practice. I don't understand how this company is still in business in hawaii. They have the most incompetent management and even worst therapist! Jason didn't even order the necessary equipment for my grandpa and Shelby didn't help us get this either! Stick to local home health agencies!

I receive respite care for my husband with Dementia. When you call Bayada they are always friendly…read moreand responsive. They pick by the 2nd ring!! They are frequently checking on my husband health and if they need to provide additional services as well as how things are working out with our caregiver. Our caregiver is Andy and he is great. He knows what needs to be done and gets it done. He is a hard worker, dresses professionally, is respectful of us and our home. He is easy to talk to and we are so glad to have him work with/for us.

We hired attention care plus when my uncle was in the hospital, and have been very pleasantly…read moresurprised by the level of care he's received. The administrators and caregivers have been very responsive and dependable. They check in often, will do FaceTime with us from the hospital room, and put our mind at ease knowing that he is receiving excellent care.

Horrible horrible company. We hired them to care for a family member with cancer as a night time…read moreaid. On the first night the caregiver was caught fast asleep with an elastic blindfold over her eyes while our family member was screaming in pain. We sent her packing on the spot. Upon immediate notification the service: 1. Said that they would talk to the caregiver and send her back the next day And 2. We couldn't cancel the agreement without a penalty. Unbelievable. They backed down after we threatened to get a lawyer involved. Save yourself grief. Do not hire this company. The fact that they would consider NOT firing someone who purposefully put on a blindfold so she could sleep on duty speaks volumes.

Wonderful customer service! Had a great experience over the…read morephone with their receptionist and other staff. Had all my questions answered in a timely and efficient manner. Would recommend!

My mother hand a mild stroke last year and the place where she lives has a flight of stairs to get…read morein and out of the building so going to doctor's appointments was hard but going for labs was a chore. And, now, with COVID19, I did not want her to be exposed to unnecessary risk. So, I did a lot of research and was having trouble finding a mobile blood draw service. So, I was so very excited when my daughter found this group that provided services for blood draws. Then we found out it is the same company that sent PT and OT after her stroke so we felt like we struck gold. She had been speaking with Leimomi and said they were very pleasant, accommodating and an appointment was available. The labs are covered by insurance and there is a $50 charge for their services. A bit steep but it covers travel time and expenses, and the convenience, I believed. The appointment day comes and it is at 9:30 a.m. I am not in town so I tell my sister to be there for the blood draw. She arrives at 9:00 and reminds my mother of the blood draw. My mother says that the woman came at 8:30 and was there for less than 5 minutes and already left. Okay. No call that she was coming early. Then my mother says that she was in a rush because she complained about the parking situation the entire time and was only focused on that. The building has 2 guest parking spots right in front but they are available from 9:00 a.m., thus the 9:30 a.m. appointment time. She comes early and then bitches about the parking to my mother, who has no control over it, and rushes through the services. My mother said she was good, but that her attitude needs improvement because she really did not care about my mother but her CAR! In any event, the services were provided and we moved on. Next doctor's appointment, the new doctor orders different labs. I call to make appointment on a Thursday with Leimomi and she says she is setting up for a class so can she call me back. Sure, I say. She calls me back Friday to say that she has to speak with the phlebotomist to check her availability and will call me back. I wait and wait and, finally, on Wednesday of the following week, I call and ask for her. She is not available so I leave a message. On Thursday, she calls me back to ask what she can do for me. I said I had been waiting for her call. Then, without skipping a beat, she tells me that the phlebotomist was not willing to come to my mother's home because of the parking situation. I explained what had happened and told her that there is guest parking from 9 which is why we made the appointment for 9:30 and we did not know she was coming at 8:30 as she did not let anyone know. She just showed up then started freaking out about the parking. Leimomi said she will speak with her and get back to me. Leimomi called me back on Friday, NOT on my cell phone but on my mother's land line (wonder why), to tell me she had bad news. The phlebotomist lives on the north shore and was not willing to drive into town. WHAT? The company provides a services and did provide it once and now they are geograpically limited? I was appalled. I told her that is ridiculous and isn't that why I pay the extra $50 service fee to compensate for the travel time and expense. "She is the only one we have and she is not willing to come into town," says Leimomi. So what is my mother supposed to do? I am so angry with these people for discriminating against my mother because she is old and lives in a building with 2 guest parking spots that their employee cannot use because she decides to make her own schedule without regard to the patient." I told Leimomi that, if they are geographically limited to servicing the north shore only, then they need to put it on their website because it sure sounds like they service the entire island. Not to mention, it is not like someone is driving for more than an hour to get anywhere here! If I could give NO STARS, that is what I would give right now. How can a service for the elderly, disabled and frail be so callous. Instead of patient care being the priority, it is all about the parking and the convenience for the phlebotomist. And, the company does nothing but let the employee or Independent contractor dictate their service. I was so pleased the first time, I told my mother's doctor to recommend this service to his elderly patients, especially now. I just wrote to him to let him know what happened and to NOT recommend the service anymore, especially if his patients live in TOWN. What a total disappointment. If you want your blood drawn by this company, make sure you have ample parking or live on the north shore. Better yet, do not age, become disabled or weak because their motto is "if it is not convenient for phlebotomist, your blood stays in you."

Really appreciate the fantastic caregivers and administrators at Hawaii Senior Care. We have had…read moretheir services for over 2.5 years. Prior to their 24/7 care, my friend fell 5 times over 6 weeks while in an assisted living facility. Adding the 1:1 caregivers kept him safe, he stopped falling, became happier, felt secure that he had assistance whenever he needed, improved his appetite and his overall outlook and I feel he survived longer as a result of the loving care provided by the HSC caregivers. Staff were excellent, always available via phone when needed and solved any issues quickly. I felt secure in knowing my friend was well taken care of. Mahalo HSC! Yvonne, retired nurse practitioner and attorney

I have been using this agency to care for my aging parents for over a year now. I can honestly say…read morethat everyone that I have come in contact with has been amazing... caregivers and office staff! This is already a stressful time for family members trying to care for aging parents, so having the support from Hawaii Senior Care has been a Godsend! They are extremely accommodating and flexible in their scheduling! And their caregivers are top-notch... very kind and attentive!!!

My dad is still pretty independent but I've been looking for someone to come in once a week and…read morehelp him clean and give him some socialization. Found this nonprofit agency on Yelp and they will do a home assessment for free so I figured win win. The manager Keahi came over today and what a great service! She was so warm and patient with dad. You pick how often you want them to come and it's only $40 an hour with a two hour minimum. Very affordable for what we are looking for. I am so happy and a small weight has been lifted off my shoulders. We live so far I worry and dad refuses to move in with us.

We didn't realize how much we needed & benefitted from the amazing staff (mahalo Jocelyn & Hedi!!)…read moreuntil we signed up. We used the services to provide weekend care for our mother & to provide our family with much needed respite for the weekdays. We were ecstatic with the one time arrival, level of professionalism & dedication of Hedi. She was a wonderful conversationalist & caregiver for a well-red, well-travelled woman in her last months of life. Please don't hesitate to give the organization a call. They're professional, flexible & compassionate- just what families most need in a critical time.

Talked to a woman about having part time home care. She said she would look into it. Waited couple…read moreweeks, then I called and texted her. I got no reply back. At least, have the courtesy to reply back with any updates. Total time waiting was almost a month.

KUPUNA CARE ~ There is nobody in Hawaii who cares more…read moreabout their clients than Kupuna Care. Flo is THE BEST and I truly mean that! Her compassion for her clients and their care is beyond words. Flo asks all the right questions about your loved one into detail and then she goes to work. Flo's dedication to her clients and their placement is her top priority. Flo found my mom the perfect facility that met all my mom's needs. Flo did this in record time as we were in need of immediate placement. Flo is very thorough, efficient, knowledgeable, reliable. She treats you like family and follows up on how everything is going and if you have questions or concerns she takes care of that as well, swiftly and efficiently. You want the best of the best ... look no further than KUPUNA CARE and Flo!! I'm forever grateful and thankful for all that Kupuna Care & Flo did for my mom, as my mom is "thriving" in her new facility. Our family and friends are also thankful for Flo and the life she brought back to my mom. Kupuna Care Mahalo for all you have done for my mom and my family and friends and especially the peace of mind you gave to me ( daughter ) and our whole Ohana Flo you are priceless

The experience at CCOH was very compassionate,friendly, and very knowledgeable on all our questions…read morewe had for mom's care there. Mike Ramos welcomed and took good care of my mom's needs as she settled in. PT/OT staff are outstanding and always happy, while encouraging their patients to get well. There is good communication amongst all workers there, so we felt very comfortable. We highly recommend CCOH

Good vibes and the staff are great! The concierges at the lobby are always the friendliest, always…read morewelcoming with a smile and positive vibes. They have very high quality of Nurses a staff