If you didn't know already, you will by the end of this review. Located beside Queen's Medical…read moreCenter (hospital) is a building that houses many specialty care offices. On the fourth floor is QMCWest Ortho and Rehab Center. How convenient!!! It's a one stop place! See your orthopedist and follow up if needed with a physical therapist on the same floor. Appointments for both areas can be made with the ladies at the front desk. Long gone are the ping pong games between different phone numbers, providers and locations. Easy! Annndd: they have X-ray available in ortho too! No CT scan or MRI at this office (that'll have to be done through QMC's Imaging Department and actual procedure(s) to be done at one of their several locations. Front staff have been so helpful and friendly! Physicians are good! From the group I have personally worked with many of them on a professional basis and attest to their capabilities and bedside manner. There are a few new orthopods that are new to me but so far so good with Dr. Chen (fingers crossed). On the rehab side I've been pretty pleased and impressed with my PT's demeanor and treatment. Another plus to be treated here: FREE parking!

I am posting this review to warn patients about billing and refund issues with Dr. Paul Morton's…read moreoffice, not the medical care. In November 2025, I prepaid several thousand dollars for PRP injections, but after surgery the plan changed and the doctor agreed a refund was owed for injections not received. This was never disputed. Despite that, it took about six months of repeated calls, emails, and office visits to receive the refund. I was told multiple times that the refund had been processed or mailed when it had not. I am sharing this so patients can be aware of the refund process before paying large amounts upfront. Although the Dr. blamed a bad billing company, I was always interacting with his office staff who were clearly communicating with him.

Careful about his doctor. I called and left messages twice. No response for the past two weeks…read more This tells me the doctor is too busy to handle patient calls or he employs incompetent staff. Good thing I did not go through with the surgery as you will not be able to get any assistance with post-surgery.

Been calling the clinic all day, left 3 voice messages. Still did not get a call back from the…read morestaff. Very poor communication 0/10

Top ratings for Dr. Barcia and the staff for their professional and personal care. Dr. Barcia did…read moremy total shoulder replacement a year ago and it is as good as new (I'm 79 and a former high school, collegiate, and Hawaii Masters Track Club athlete). Follow ups and visits are all timely, informative, and with excellent communication.

WARNING: Injured Workers, Read Before Seeing Dr. Chen for an IME…read more If you're dealing with HEMIC or any insurance-assigned IME, be aware that Dr. Chen's reports contain false information that can affect your claim and deny you treatment. * Major errors & contradictions: My IME report falsely stated I had arthritis in my neck (I don't), even though no medical records support this. * Dismisses real injuries: My herniated discs, pinched nerves, and entrapped nerve were downgraded to "muscle strains"--industry-related but not caused by my job, according to him. * Requests unnecessary testing: He recommended testing on unrelated body parts, seemingly to undermine my actual injuries. * Denials based on false IME: Every treatment denial I received listed Dr. Chen's name as the reason I couldn't see a specialist or get proper care. I requested corrections, sent proof, and was ignored. Instead, I was told I'd have to pay for another IME out of pocket. If you're required to see Dr. Chen, protect yourself: Bring a witness Record the visit (if allowed) Request his report ASAP & compare it to your real medical records DO NOT assume his evaluation will be fair. If you've experienced a false IME, consider filing a complaint with RICO. Injured workers deserve honest medical evaluations--not biased reports that block access to care.

I want to thank Dr. Chen and his staff Regina and Valentina…read morefor the superb treatment that I received from them during the last few months. They also went out of their way to obtain Physical Therapy sessions for me after my surgery (Thanks Valentina!). My brother and I highly recommend them for orthopedic problems.

Dr. Edward Chan is very patient and meticulous. His work is clean and he really cares for his…read morepatients. Dr. Chan was great with communicating everything to me in detail with always offering the pro and the con. His knowledge and compassion play big factors in the recovery of my sons health mentally and physically. ForeverGrateful

I am writing this review because it is incredible and inexcusable to me that this office can ignore…read moretheir own patients. I broke my foot in three places and was in a lot of pain. I saw Dr. Harris who I have to say was excellent. He took care of my broken foot and also injected my knee and my hip and solved some other issues. However, my broken foot was extremely painful. I took pain medication as per prescribed, I do not like pain medication so I tried to not take it as much as possible. However, at the beginning my foot was so painful I could not put any pressure on it or sleep however, when I needed more pain medication this office completely ignored me. I called several times and I was told someone would get back to me and they never did. I was without medication for an entire week and almost had to go to the emergency room, I just laid in my bed and waited it out until somebody called me one week later! When I told Dr. Harris what was happening he apologized. However, this same scenario repeated itself a month later I wanted to come in and get an injection in my foot so that I would not need any more medication, but I could not get an appointment and I also was having a lot of trouble walking, I called the office and asked for some pain medication and an appointment. They would not refill my prescription unless I came. I was ready willing and able to come in but I could not get an appointment! Then the doctor was going on vacation so I asked if I could at least get something to get me through the week so I could work and then I would come in. No answer. Then the doctor came back from vacation and I tried to get into see him but I could not get an appointment. I asked to speak to him on the phone and they said they would call me back and they didn't. He also told me to message him through the portal which I did, now it is Friday and I couldn't bear to go another weekend without any medication to help me walk. I messaged him in the portal. They read the message at 1 o'clock in the afternoon and no one ever got back to me. So here it is another weekend where I will have to lie in my bed because I cannot walk without pain. This is nothing short of malpractice, and I am disgusted with this office and their lack of communication. I saw another doctor in this orthopedic group several years ago for another broken bone and she was amazing. She always called me back when I called and she checked up on me after surgery. If I was in pain, she gave me advice and told me what to do prescribing whatever I needed in addition to physical therapy. As I said , Dr. Harris is technically very good and he seems to be a very nice guy, but his talents are wasted in an office with little to no communication. I will be finding another orthopedic doctor.

My wife had recently undergone othroscopic surgery for her knee, and Dr Pang came in highly…read morerecommend by her sports medicine Dr. They are located in the Westgate shopping center in Waipahu on the second floor from Thelmas Filipino Restaurant. Located on the right as soon as you get off the elevator. Upon entering, you'll notice how clean their office is. You would either have to get a referral from your Dr to come here, but we would highly recommend it. Dr Pang works directly with you to overcome any physical challenges you may have.

Super friendly staff and knowledgeable and competent staff. They seem to actually care no matter…read morewhich professional you get. If your insurance refers you to this location, you'll have a good experience.

Shout out to JACO Waikele and my PT Abby for helping me feel confident enough to resolve my ongoing…read moreissue. I was mortified to ask my OBGYN for a referral to PT and had done so 3 years ago, but that failed bc the PT then was only open weekdays when I had to go to an intense job and since I switched insurance, that PT wanted a new referral from a new doctor. Fast forward to a stable job with great insurance, and I felt brave enough to ask my OBGYN for a referral for my hypertonic pelvic floor dsyfunction. Normally, I would not announce this on the internet but I was always told kegels, kegels, kegels to fix my pelvic issues. And to my surprise, NOPPPPEEE. I needed to learn to relax and then strengthen. I'm writing this in case anyone else is looking for issues with this problem and wants to find real relief and help. Thanks to JACO's scheduling team, scheduling appts via phone call or text was a breeze. And my PT Abby taught me so much in the six months I had with her. While I'm a work in progress, I gained so much confidence and awareness in learning more about certain muscles that the doctor's office and youtube never could have helped me with. Abby was kind, patient, and really listened in each session to help me figure out next steps. And I was so grateful to be able to see her on Saturdays.

Really good, professional, Drs of rehab are very attentive to your needs…read more Only place around that has rehab in their own heated pool. Highly recommend.

I've always trusted PT Hawaii for my health and care. They are very helpful and knowledgeable…read moreabout my needs