Unprofessional No manners Have me waiting for 1hr 45mins just to get my car, I called them over 35 times no answer when they do answer they not answering my questions, they hanged up on my sister There was no parking in my apartment complex. I parked in the visitor spot, I have a parking sticker from my apartment why would they move my car? read more

Lied! Never used dolly...No flat beds trucks! Waited for driver.....he blamed everthing on other driver read more

Fastlane Towing is by far one of the worst towing companies I have ever dealt with. Their phone number is consistently unreachable, calls immediately return a busy signal, making it impossible to contact them when you need assistance, whether to remove an unauthorized vehicle or locate your own towed car. This is a highly predatory and unprofessional towing company. Their practices raise serious concerns about transparency, accountability, and basic customer service. In situations where timely communication is critical, their complete lack of accessibility is unacceptable. Residential communities, property managers, and businesses should think very carefully before partnering with Fastlane Towing. Based on my experience, I strongly advise against working with this company. Their conduct reflects poorly on any organization associated with them and creates unnecessary stress and frustration for residents and customers. This towing company needs to be shut down for the best interest of others. DO NOT partner with this company, please. read more

Horrible! They make you wait for your car to be released. But they'll tow your car within seconds.

Truly a disgusting company. Not only do they damage your vehicle in the towing process, they also refuse to answer phones or have multiple lines open so that when you call, the information goes straight to the busy signal. The young man who answered the phone was rude AF. Y'all know people are already not calling you under the best of circumstances and you want to play dumb when I call? Me: "you all towed my car. It's a BLANK. When can I get it?" Him: "well, I obviously need to know more details about the car." NO TF YOU DON'T. I gave you the color, year, car type and location. Oh, and to make matters worse, you all only have one number listed on your signs but there are actually two different numbers and locations (one in Laurel, one in Capitol Heights) and you wanna get annoyed because I ask you to repeat the number? After y'all damaged my car? Wild. read more

Fast Lane Towing - Towing Near Me - Capitol Heights, Maryland

Fast Lane Towing operates in a predatory and deeply unprofessional manner. My cousin and I were standing outside our vehicle actively trying to scan the QR code to pay for parking. My cousin is not from the area and needed a moment to complete the payment. While we were right there, the tow truck driver showed up and immediately began towing the vehicle. We repeatedly explained that it was our car and we were in the process of paying, but the driver said "it doesn't matter" and towed it anyway. When we went to the tow yard to resolve the situation, things escalated badly. The staff became hostile, loud, and aggressive, and the same driver who towed the vehicle began threatening my life. Multiple staff members joined in with intimidating and threatening behavior instead of de-escalating the situation or acting professionally. I genuinely feared for my safety. No business should ever treat customers this way. This was not just rude or unprofessional -- it was dangerous. This company abuses its authority, escalates situations unnecessarily, and creates a hostile environment. I will be reporting this incident to the appropriate authorities and warning others to avoid any locations serviced by this company. read more

If I could only give a negative review. Fast Lane towing towed my car from my RESERVERVED parking spot at my Condo because I forgot to take the HANDICAP placard that was in front of my parking pass, which could be somewhat seen behind the Handicap placard. I've lived at condo for the past 2 and 1/2 years. I know the condo association is using them to keep unwanted people parking in unreserved spots, but I just don't understand why they would tow from reserved spots if owners are not calling for towing. Still had to pay to get my car out, no room for their mistaken towing from owners spots. read more

The took advantage of my ederly mother because she had a rental car and updated it in her parking pass the said the plate wasn't in the system but it was they stole the vehicle and then charged her $175 to get it back after she paid $28 to put the rental on her parking pass when she went and showed them proof from registration they made her pay anyway because of their error read more

Will not pick up the phone. Stood outside their office after they refused to make an appointment for me without being there for 2 hours and had to be picked up after my phone died. I'm still struggling to get in contact with them when they did not even have the right to tow my car to begin with. Beyond ridiculous. read more

the worst tow company ever in life have to call 100000000 times for someone to pick up then when they answer they either sleep or have a attitude like your not running a business i wish pg apartments chose a different company to work with! Zero stars read more

Fast Lane Towing - Towing Near Me - Capitol Heights, Maryland

I'm only giving this place one star because the person who actually towed the vehicle was helpful in getting me through the process. You have to call this place a hundred times to get an answer, then the girl that picks up sounds as if she's talking on speaker and refuses to come any closer to the phone. The professionalism here is on zero. You're just another $175. Respectfully. read more

Was involved in hit-and-run several weeks ago, where the guy totaled my car and then drove off. They had insult injury MFs stole my rental car just the day after I got it had to pay an exorbitant amount of money to get it back even though I have a permit to park there from the apartment I just had got new tags to put on it yet because the apartment place is closed on the weekend. Just a bunch of thieves I hope you choke on my money. read more

Towed my car and they left emergency lights on and battery died. Had to get roadside assistance

The service is poor and the owner is worst. They look for any flaw to make a buck and are unprofessional doing it. I also will be filing with the BBB read more

imagine exploiting $50 to unhitch your car outside of your apartment because you're moving? NOT LEGAL and the super visor argued with me over the phone like it was legal. This company needs to be reported to the POLICE. we got our money back. but this tow truck driver made us pay him $50 to HIS CASH APP to avoid being towed in a place we have every right to be parked. this company sucks so much I hope they get their karmaic return. read more

My son got his car towed by them from his friend's apartment complex randomly during the day and they took forever to answer the phone. First said they didn't have it to him. I called they told me the same. Called back and then they say 'oh yeah we got it.' Then we beat the damn driver to the lot and had to wait more than a half hourdor the driver to arrive. Then they only take cash but don't have change. Like WTF??? Unprofessional and unresponsive. And also act like they don't give a damn. Like I'm already stressed that y'all towed me but then you gonna not be cool about all of it. I feel like these local tow companies that work with these apartment complexes are just predatory by nature and it sucks read more

Quality customer service is hard to come by especially when you wake up & your car is gone. I experience so great customer service & compassion from Erica! She was kind, transparent, & just fair about the circumstances. Once I paid to get my car out she went above & beyond and told me to connect with management for additional assistance. I spoke with Pat and expressed my concerns and he listened and addressed everything immediately! Thank you both so much for providing me the necessary steps to avoid my car from getting towed again! read more

I've been visiting this place for three years without any issues. Today, I stepped out to go to work. To only to return and find my car towed by these opportunistic thieves. They charging me $175 cash. They said my tag was saying typed in wrong. I put my tag number in the way it is on title. The CJ on was on the front of my numbers instead of the back they explained. I start to find my cash. I'm handing this man my money. I'm counting it to make sure. In the mist of my still counting he goes. This is not 175. I'm not stupid I can count ma'am. I said I'm not done can you let me finish looking to give the exact amount. He cops an attitude and throws my money back at me and told me to come at 7 am. The other guy says to come at 6 and. They played with my time and now I have to get the cops and court involved. It's one star because I had to select something to even make a comment. read more

Fast Lane towing!!!! You are really taking away from families, my husband got into an accident( not his fault) 50 meters from the house, I was away for work and he had to deal with that himself not to mention who is thinking of a parking permit going through something that tragic? The car was towed and he got a rental it was parked in our marked spot at our townhouse it was towed because the parking permit wasn't in the car. Shaken up, confused, glad to be alive thats the last thing on our minds. I get it you don't understand people's situation. But what goes around comes around!!! Happy holidays. read more

Terrible company. They towed my car from my home because my tags show they expired August (only 2 weeks ago, I have temporary registration), & already have new stickers on the way.. When my mother picked up my car they told her "she needed a permit to park her car where it was left" she tried to explain that it was towed from her home but they told her they have nothing to do with that. when I called they say it's because my tags were expired ??? Which one is it. Terrible customer service. Money hungry business. $175 to get my car with VALID tags. read more

horrible customer service, nasty lady answered me and when i told her i couldn't hear her she hung up the call and after i called through another number she answered and i said why did you hang up and hung up right after. they do not know how to do there job by towing cars that do not belong to the complex which is there job. I kept trying to calling 3x after one ring it would automatically go to voicemail. can't even handle there own job. horrible customer service and work read more

My car got towed after it was deemed "abandoned" by the tow company! I have 2 cars and I literally park next to the car that was towed. They told me they put a orange sticker on it 6 days ago. Again I work everyday and literally walk pass this car everyday to go to work and they are saying I missed a bright orange sticker on my windshield for 6 days! I'm looking thru the reviews and what do I see? Complaints about "FAKE STICKERING" which is what I think I'm dealing with! We all know them stickers that are placed on cars do not just come off without a fight! I go to the lot and ask the guy I wanna see the sticker on the car and guess what? OF COURSE THE STICKER is not on the car! These mfers are predators and they can't keep getting away with it. The moment people take matters into there own hands then it's a problem! read more

The absolute worst company I've ever encountered. I can't wait until our next community meeting. They keep towing my car then the policy for picking it up is outlandish Cash but no change Wait for a driver to come to retrieve your car Nasty employees with the worst customer service read more

I honestly wish I can give 0 stars. I've recently moved into a townhome in oxon hill while my house is getting built. I was giving a red and white visitor parking pass by my landlord. I was told by my landlord and the HOAs to sit my pass on the dashboard where it's visible and I'll be fine. This ghetto towing company hosted by two of the dirtiest people I've seen in my life. These clowns told me my pass wasn't on my dashboard but turn around and show me a picture eid my pass sitting right there. They insisted that it wasn't there so I assume it was there lack of education. Thank God for the great officer I called on scene, he told me to pay them, and take them to court. I will be doing that. It's sad how people feel it's ok to scam people out of money. read more

Fast Lane Towing - Towing Near Me - Capitol Heights, Maryland

can't give zero stars. Tow company sucks, nothing but money hungry. they will tow ur car even from a paid parking space in apartment complex. they say the put a sticker on my car for towing and it never was any evidence of a sticker being placed on my vehicle. service is terrible, I don't know how this janky place is still in business. no BBB report because service is so bad and it's several complaints about this horrible company for years . something needs to be investigated and done about the terrible business practice. read more

They towed my car and they said it was 24 hours. But when I got here no one was here. They said 20 mins but I waited ages. I had to get home and it was cold and my family was worried but still no one came. Finally when they decided to show up they gave me so much attitude and were extremely rude. read more

The POLICE said they are a tow company that tows from where my sons car was towed (Livingston Rd) and THEY said they are shady. They company didn't want to tell the color of their trucks but claim they are professional. I see why they don't have any stars, the youngin doesn't even know how to conduct BUSINESS over the phone. I now agree...SHADY and they probably stole his car...why not go alllll the way with a company that won't talk. 0 STARS FOR PROFESSIONALISM and they have no rating with the BBB , Better Business Bureau. Tuh BEWARE! They really get NO STARS' read more

My car was broken into for sure they are the worst if I had $100 I would not spend it there. Pretty sure they broke into my car and removed the permit. They scratched they rear driver side of my car like wtf idk if I should go and sue them. I don't know how this company is working still. The guy told me if I give him $80 he'd say it had the sticker on like really. Can the police do something? read more

Very unprofessional, a guy by the name of "James" hung up on me several times and also yelled through the phone. Arrived to get my car and no one was here, they do not advise you about the shift changes (6-8am) that no one will be here. read more

My complaint is two fold. The first is that my car was towed while my parking placard was in the car. I will concede that it shifted from the center of the dash to the corner of the windshield, but it was out and visible upon inspection. Despite that, my car was towed. My second complaint is the young lady at the trailer was rude and dismissive from the very beginning. I believe her name is Dreyah. She was either unwilling or unable to answer simple questions and gave me a blank stare when I tried to ask in a different way. When I asked to speak with someone else, her response was, "nope." After paying $175 to gain access to the lot and my car. I took a picture of my parking pass in the window. She refused to look at it and said that she didn't need to see anything because it wasn't visible. She works at a towing lot. No one who goes to see her is in a great mood. Her demeanor and attitude only exacerbated an already unpleasant situation and she showed that neither she, nor the company are interested in providing quality customer service. read more

Fast Lane Towing - Towing Near Me - Capitol Heights, Maryland

My friend was is the visitor parking and had paid the required amount to park there and still got towed

This company is dishonest. They are going around placing warning stickers on cars in the middle of the night and taking photos and removing the stickers directly after. I leave to take my kids to school an hour and a half after it was allegedly tagged. When confronted the owner told me it was probably my neighbor who removed the sticker at 5am! Too bad I have cameras! I will make CERTAIN you lose the contract in my neighborhood and look to see where else this is occurring as well. It's sad that you have to do business in this manner. But, I will fight for what's right for myself and those that you thought you had gotten over on in the past. See you in court. If anyone would like to join in fighting this wrong doing please email Pmarie2007@yahoo.com read more

Fast Lane Towing - Fast Lane's "Unprofessional Office" where you stand outside in an un safe area. - Towing Near Me - Capitol Heights, Maryland

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On 02/07/2019 I was walking out of my apartment complex building, as I walked out of the my apartment complex building I seen the tow trucking backing up towards my car, so I ran over to the tow truck saying that's my car. It is around 4:55 ish in the morning. The driving had his window down I ask him can he drop it. He stated "nah I can't" I said to him what you mean you cant and he proceeded to drive off. So mind you I use to work for Henrys Wrecker Service about two and a half years ago so I know all about the towing game, I was a dispatcher for them. So if you see a tow truck and your car is hooked up on the back, and u asking them to drop it they are to suppose to drop it by law. Fast lane towing stated that they don't do drop fees, which is a lie. My vehicle was towed because it was displaying expired tags. Ok I get that. Temp tags to be exact. Maryland law states that if you have expired tags on a private property the tow truck company has to sticker that vehicle for 48 hours to notify the owner of the vehicle. I been living at this apartment complex since July 2018 and I have never see a bright colored sticker on my vehicle. Mind you my tags has been expired since August of 2018. To my knowledge my vehicle has never been towed from this apartment complex. I spoke with the owner PATRICK JOHNSON of fast lane towing and I ask him why didn't the driver sticker my vehicle before towing it. He said it was sticker I told him my vehicle was never stickered. He said they have pictures, I told him I would like to see those pictures. So finally after a day I seen the pictures. They place the sticker on my front windshield above my parking permit, that's what I can see in the photos. Those stickers stick really good on your window and in order for you to remove the sticker you would need a blade to take the sticker off. So what this driver did was place the sticker half way on my window took a picture of it and then when he was done he took it off so that I could not see or be notified of my vehicle is subject to being towed within 48 hours because of displaying expired tags. On the pictures their is no close up to show what day and time my vehicle was being stickered. I have the pictures where my vehicle the stickered and when my vehicle was towed. I know for a fact that this driver allegedly fake stickered. I pay close attention to everything and what I mean by say that is, I park my car in the same exact spot every day and the car I park next to park their car next to mines every day. When the fake stickered my car, the car that usually park next to minds was parked right directly in front of mines and this was the day before my car got towed, and that is what I see in the pictures. So my car wasn't allegedly faked stickered for 48 hours. And if I seen that sticker on my vehicle why in the hell would I park my car on the property if i seen that sticker. Doesnt make sense. So guys I just ask that if you live in a community that has towing please be aware of these things that drivers do. If you have a hung parking permit or handicap placard these are so desperately for quick money that they will do anything to tow vehicle, tow will break into your vehicle and take your hung parking permit or handicap placard and will either remove it entirely from your vehicle or place it on the floors. So just be aware and yes I'm definitely will be taking these dishonest company to court. It's called show caused hearing. See you in court Patrick. read more

Fast Lane Towing - Towing Near Me - Capitol Heights, Maryland

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If there was a negative stare I would put that. They are horrible! They towed my car in the wee hours of the morning and when I tried to get it back I had to wait 30 minutes because nobody was at the business. Keep in mind that it is in a very suspicious location and they don't keep change there for anyone using cash. So don't use cash use your card but keep in mind that you need your registration to use your card plus your ID. read more

This is the worst company I've ever had to deal with. They'll tow your car during the Wee hours of the morning with no regards during this pandemic that we're facing. Very Rude an highly unprofessional!!! when picking up your car you'll have to stand outside & hand over your payment through this dirty looking window that appears to have a set of bedroom curtains hanging then they'll shut the window in your face while they process your payment... How ghetto is that!!!! They are as crooked as can be & will be reported to the Better Business Bureau..... read more

Shady. Dirty, $175 but I guess that's standard for picking up after getting towed by a parking in a spot that didn't say reserved. They won't tell you that they don't take card payments unless the card matches the name of the registration owner, no family members. Be prepared to bring cash on Suit Rd read more

willow lake apartments got my car towed after paying for plango parking. my finger must have hit wrong letter on my license so instead of t it had an r and this is why I was towed because my plate was one letter off from what was on plango keep in mind all else was good. now here in the dark waiting over an hour to retrieve my car keep 8n m8nd they charge by the hour so the lo get it takes them to come the more you pay. I will no longer be parking in willow lake apartments in laurel maryland this is a scam bro. park in grocery parking lot and walk over to apartment save you 175.00 and yes the lady who answers the phone is one nasty mean ass witch. read more

These predators rely on a faulty app and are desperate to tow at any lapse in the app in apartment visitor lots. Then they take no accountability in damaging car. after picking up my car I heard scratching noises. The next day, my skid plate totally collapsed while driving on the highway. the supervisor told me they were not responsible and that the car was still drivable. read more

No stars! This place is unprofessional! When my friend got his car towed by this company, he immediately called. They told him the tow truck was not back with his car yet. Then, he called back to see if the tow truck can stop so we can meet them but the guy said his car was already at lot 15. The man then called my friend back asking where he was because he was leaving the lot even though he knew we were on our way. Waited 45 min to get the vehicle. He had to pay $175! Even though the guy knew we were on the way. Then my friends vehicle did not start! When asked what the guys name that was driving it was, he refused to say. Then said we can call terry at 0830! This company will be getting a call from any fraud agency I can find. What company says they can't give out their name?! Why apartments have the contract with them is beyond me. My rating ain't even one star! But I had to put something! read more

It's sad that you have to scam people for money and this is EXACTLY what FAST Lane Towing does. They are RUDE, DISHONEST and DISRESPECTFUL. They exemplify the typical tow scammers you hear about. read more