I have an autistic son who needs to have blood tests ordered by his psychiatrist, whose office is in Alexandria. My son has significant difficulty with long-distance travel, so his doctor recommended that I find a facility closer to home where he could have his lab work done. Fast Pace advertises this service on its website. I called them three days ago, and they confirmed that they could perform the lab tests. For the past two days, I have been calling repeatedly to check whether they had received the faxed lab order from my son's doctor. The doctor's office has confirmed that they sent the order twice. Today, when I called again, a member of the team told me that they do not accept lab orders from outside physicians. This clinic serves a small community with very limited healthcare services. They have lost a patient who has good private health insurance and, more importantly, a special medical condition that requires understanding, accommodation, and access to care. read more

We're not sure how this place has such high reviews. We were walk-ins (my son's knee was in extreme pain) so I understand that we had to wait. An hour and a half. Ok...we were walk ins. The physician who saw us was there for less than five minutes. She said "I'm sending an order for x-rays, go to the hospital and get them and we'll call you". We immediately went and got the x-rays and an hour later Fast Pace called and said "it's not in your bone...ok bye". So I called and was told yes...everything is normal. I said well he's in extreme pain sooooo everything is not normal...Was told that's all we can tell you. Go see a doctor. read more

Unnecessary Covid test for a spider bite. Added cost and time. Ignored the black skin, the swelling and the heat- not to mention the swollen lymph gland above the bite... None of that mattered, she said the fever was Covid, so then we had to ASK for the test. WTH? If you really thought it was Covid, wouldn't you OFFER the test? Disappointed in Fast Pace. Three days later, he still has a fever. Also, she didn't wear gloves when examining him. Yikes! read more

I was just in there yesterday and I got the rudest treatment from a medical office staff ever. First they had me waiting for over a half an hour I went green number 7 in line to number 2 then I got called up to the front desk and was told that she was sorry but that they do not take my insurance. She said she would have told me sooner but I had to get in line before she could look up my insurance to see if they took it or not.... my question is they couldn't have figured that out when I was number 7 in line? No consideration for the patients time smh. It's funny because they claim how fast and quick they are to let the patients get in and out.... unless they don't take ur insurance then they care less. And to top it off when she called me up she had a security guard standing behind her when she told me like I was gonna jump over the counter and attack her or something..... by the way the security guard wasn't there before she called me up there. If I could give this clinic a 0 I would have worse urgent care I've ever been too and I've got a lot of medical issues so I've been to a lot. read more

I called to find out what time they close so I can get an appointment to be seen. I asked the lady that answered the phone if I could be seen today or if I needed to wait until the next day. She told me they did not close until 7:00 and to go ahead and come. it was currently 6:00, and a 20 minute drive for me so I had time. When I arrived at 6:24, I found the front door locked. I called and a different lady answered. I told her of my phone conversation, and she replied, well we are not seeing any more patients. in this experience, I found the fast pace, urgent care of Leesville, to be very unprofessional, and undedicated. read more

I will start by saying my family and I have come to this urgent care multiple times for multiple issues and until today, I have always had an extremely positive experience. Today, however, was not positive. Upon arrival, we explained the issue we were seeking treatment for and the receptionist blew us off stating, "all we will be able to do is xyz." This receptionist was not a nurse and should not be trying to triage medical issues. There is a reason we came to urgent care, we obviously needed the consultation of a medical professional, not someone who answers phones and eats pizza at her desk. The bathroom was revolting; mold in the toilet bowl, dirt and debris all over floor, dirt smeared walls and door, etc. The exam room was not much better with globs of hair in the sink, dirty exam table and dust bunnies. Our PA, whom we have seen before, was fabulous and attentive and I have no complaints with. She took care of our medical issue with ease and her treatment was almost worth the other bs. It has changed names since our previous visits so maybe a change in ownership is to blame for low caliber of customer service employees and cleanliness. The worst thing about all of this is, they won't lose any customers because, unfortunately, they are the only urgent care in the area. I will also post pictures for proof of conditions, especially during a pandemic when cleanliness should be high priority. read more

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honestly, amazing service from all the nurses and doctors but they have the rudest receptionist. she cuts you off and doesn't listen, it's like you're a problem to her because you're sick/ hurt. you can be so nice and smile and she will just roll her eyes and be rude. it's not just one time or to one specific person. every interaction i've seen the multiple times i've been there for me and my family have been the same. the wait times are pretty long but that's understandable with everything going on. they only take appointments right now so make sure to do that:) read more

rude and unprofessional at leesville location, i asked to speak to office manager regarding disappointing interaction upfront, she immediatley took to her defense and told me off, when i asked for front desk name she said "and im not giving you her name so you can slander her all over the place and if you dont like it you can leave !!"--she got very nasty with me and said "i know who you are"--i was hired to work for them over a yr ago but resigned due to their lack of professionalism and confid with patient info, regardless i was calm and smiling when i addressed and they took offense when i said i would post to fb and inform others, they put me in a room and i waited for 15 minutes and then came back and the same girl said "umm i talked to my office manager, and you can leave!!"--so i left without medical care bc of pointing out an obvious issue --they followed me to bathroom for routine drug screen lol and when i answered question that i had nothing in my pockets the medical assistant stared me down like i was lying ( i had on tight leggings)--she treated me like an inmate, not a person, lol and i was just there for a routine refill--dont go here--they hold grudges and are rude, there are more details to this complaint but will address with corporate ---not worth my energy or time--its my 1st amendment right to tell ppl how poorly a clinic interaction was, the same way im accountable at my job, they need to be accountable for theirs,--- i do want to point out that the DERIDDER location is stellar in performance and appearance as well as attitude, they are always bad apples that spoil the bunch but i do want to make sure i specify LEESVILLE ONLY regarding this abrasive, intrusive, but hopefully isolated incident--and yes i will tell EVERYONE I KNOW locally and beyond... read more