I had a leather purse that has been sitting in my closet since the turn-lock clasp was broken…read more After 10 years (yes, it's been in my closet for that long haha), I finally did the research to find a repair shop. I found this place since I was going to be in Flushing to eat. Obviously, hunger is always the first priority then it's errands I've been putting off forever. The repair shop is in the basement. Gavriel looked at my purse and knew exactly what to do. He's been working in that same shop for 30 years which is amazing in itself. He fixed it in 5 minutes and it looked better than I bought it! He only charged me $10 which was much cheaper than other repair shops who quoted me $20. Please support his small business, he's such a kind man and does excellent work.

I dropped off my shoes Wednesday, 3 pairs to be exact. Mind you, they were minor repairs (2 needed…read moreto have the sole added back on (wedge shoes) and the other needed to be reglued or resewn. He initially quoted me Friday and then changed it to Saturday due to the holiday. I showed up and panicked when I didn't see my shoes. I handed him the ticket and then he started looking and apologized and said he wasn't able to get to it but asked if I could come back in two hours. I said no, because when I dropped them off Wednesday, I specifically told him I was leaving Sunday. Additionally, I'm going to the game today that starts at 4 (he closes at 6) and I'm leaving tomorrow. If you can't fulfill the job, don't agree to do it. If I had agreed to let him do it and come back in a couple hours, I know it would have been a rush job and everything he would have done would have come undone.

It's a small one man operation here. The transaction took 3 minutes. Gave me a price of $18 to put…read morenew soles on my sandals (front part of shoes). Told me to come back tomorrow. I paid in full - no receipt given and he didn't ask for my name or phone number. LOL. I said, will you remember me? He said yes. I went back 2 days later and he asked me which ones were my shoes (haha!!) and I had to point to my bag. However, for $18 you can't go wrong.

Workmanship 0 : I wouldn't get my Louboutins soles repaired…read morehere. I specifically asked to do red sole. He said yes and when I came to pick them up. My $800 pumps looks like $20 fake piece of shit with the ugliest looking black rubber role on the red sole. I wish he asked me b4 ruining my favorite shoes or not did anything. He said he was going to but couldn't find my number and instead went ahead and placed a black rubber sole despite my request not to. It is visible from the back. Price 0: He charges a lot for cheap jobs. He charged me $220 for a few pairs of shoe repairs and none of them were cleaned. He charged $35 to make designer shoes look like fake. Doesn't even look fixable. Essentially lost a few thousand dollars. Service 0 Mr Lin lacks intelligence why people would get their shoes fixed for $35 a pair. Can't comprehend that he should call customers before putting on a black sole when I specifically told him not to put on a black sole on top of the red soles. I wanted to give better rating because Mr. Lin seems like a nice person but his workmanship is poor. Who repairs cheap shoes these days? It is cheaper to buy another pair of cheap shoes. Most people get their shoes repaired if it is worth fixing. He made my designer shoes worth-less. If you have a cheap shoes that has sentimental values, might be ok to go get them repaired by him. If you have anything that's more than $200, don't come here. One of the worst shoe repairs. Go elsewhere.

I've known him for over 18yrs. A bit pricey but he gets the job done. He's quite meticulous and i…read morecan count on him when it comes to shoe/bag repairs

I totally agree with Elaine about the owner. He is rude and just terrible with customers…read more I needed to fix the heels for a pair of my boots and I thought it would be an easy thing to get done in Flushing. I saw the sign for this place and went in. You need to speak Mandarin to get any service here, but honestly, don't even bother coming. The owner is a major asshole. He didn't seem to want to help me at all. I asked him if he could repair my heels and he said he couldn't get to it today and I would have to leave it for a few days. I then asked if they could be ready tomorrow and he said no. So then I asked if they could be ready by Thursday (Thanksgiving) and he said that is an American holiday and he didn't know if he would be open, and that his wife would make that decision. So basically, he couldn't tell me when the heels would be repaired. He didn't seem interested in helping at all. I told him there was a Mr. Lin down the street that could repair shoes within half an hour and he said, "well go there." This guy was rude, unhelpful and didn't seem like he cared to make any business. I advise not going here to get your shoes fixed, go to Lin's shoe repair and without the hassle.

Update time! After the initial confrontation, he told me to come a day later and promised it would…read morebe ready. LO AND BEHOLD - LIES. I demanded a refund and he cracks telling me it would be ready in 15 minutes. Then tells me he hasn't even had lunch yet...trying to get sympathy out of me? Sounds like a personal problem dude. I don't give a shit. So after waiting half an hour (not 15 minutes) he shows me that he has polished the tips of my boots.... like he DID ME A FAVOR, I didn't ask for it and realized that in different lighting the black ink used was different from my boot color. Yup still hate this place.

I am so happy to have found a shoe repair shop with friendly and professional customer service…read more Richard, the new owner, replaced the heel caps of a pair of heels in less than 10 minutes. He also helped me pick out a pair of shoe inserts. His work is of great quality and value.

How did I ever miss this spot living a few blocks away?? Quick, inexpensive and friendly.read more

Great customer service, bought my jacket in last week and it was repaired within a week.read more

From the owner: grand opening! call us today read more

BEST PLACE EVER - I LOVE SHOES - THEIR WORK IS QUALITY - ARTISTRY - took me a long time to find a…read moreshoe repair store - during COVID - I am so happy - I found this place - they are beyond wonderful to deal with and their work is superior. If I could give 10 stars I would - I 150% recommend them - they are simply wonderful!!!

First time I needed a shoe repair and had the best experience at Cobbler Express! My sneaker was…read morefixed in minutes and I was charged a very fair price. The owner replies very quickly by email and was very professional and kind. Highly recommend this location if you are in need of a repair!!!

I needed my boots fixed ASAP and Romy was quick in responding to my quote request. I was able to…read morecatch him on a slow day, and amazingly he was able to fix my boots in about an hour. Friendly, honest service, high quality work. Will definitely come back to get my favorite shoes and any leather work fixed.

A colleague of mine had a pair of boots that were not comfortable for her and wanted to give them…read moreto me--funny thing, I noticed the boots under her desk and thought they were cute. They fit except for the calf. My calves were too big. I googled to see if they could be stretched and then I looked for a cobbler that could do it and do it well. I came across JSR Shoe Repair and was impressed with the reviews. I decided to give them a try. Initially, Romy didn't think it could be done but after further inspection, said that he could do it. When I picked them up, both boots fit perfectly. He did an amazing job and thought that the price for the repair was fair. It's a given, if I have any other shoes that need to be repaired, I'm coming to JSR Shoe Repair. I highly recommend!