I've had a tall pair of Ferragamo boots and Alexander McQueen ankle booties, both worn frequently…read morefor over five years. The Ferragamos had a damaged heel and some cosmetic scuffs in the black leather, while the McQueens looked fine on the surface but had soles so worn down that water seeped in whenever it rained. Romy managed to fix both pairs so they look and function like new. I'm thrilled to have my two favorite boots back. It was absolutely worth the money: he repaired both of my shoes, which retail for several hundred dollars, at just a fraction of what it would have cost me to replace them new. And all within 24 hours! I came on a Thursday afternoon and he had them ready for me Friday morning :) I will be back!

Amazing service! My boots were falling apart and they were fixed in a couple of days. He even…read morecleaned them up for me! I would definitely recommend JSR shoe repair. I will absolutely be bringing back my other broken shoes.

BEST PLACE EVER - I LOVE SHOES - THEIR WORK IS QUALITY - ARTISTRY - took me a long time to find a…read moreshoe repair store - during COVID - I am so happy - I found this place - they are beyond wonderful to deal with and their work is superior. If I could give 10 stars I would - I 150% recommend them - they are simply wonderful!!!

First time I needed a shoe repair and had the best experience at Cobbler Express! My sneaker was…read morefixed in minutes and I was charged a very fair price. The owner replies very quickly by email and was very professional and kind. Highly recommend this location if you are in need of a repair!!!

If you're in NYC and need shoe or bag repairs, you have to check out Cobbler Shoe on 225 W 23rd St…read more I had such an amazing experience there--the craftsmanship is seriously top-tier. They brought my shoes back to life and made them look incredible again. Not only are they amazing with shoes, but they do beautiful work on bags too. You can tell they really care about what they're doing and take pride in every detail. On top of that, they're some of the kindest, most welcoming people you'll meet. It's rare to find a place that combines skill, quality, and genuine kindness like this. Hands down the best shoe repair spot in town. Bring them anything that needs fixing--you won't regret it!

Highly recommend!! They do a great job here every time I request shoes to be fixed. They also fix…read morebags as well. They are efficient, reasonably priced, and overall the service is top-notch.

I've never gone to a shoe cobbler before because I've been fairly poor most of my life, but now…read morethat I'm finally making money, I've started to purchase more expensive shoes. But I'm the type of person who gets really attached to things, probably because I just didn't have enough growing up, so when my shoes started to wear down, I despaired. I looked up best shoe cobblers in Queens and found this place on Yelp, so with a great deal of anxiety mustered the courage to go. And wow, am I completely blown away. Arthur was transparent from the beginning, even going so far as to tell me that the work might be more expensive than the shoes themselves (two pairs of boots and two pairs of sandals; I wore the heck out of them for three years), and that it would be okay if I needed time to think about it. That alone made me trust him. I arrived a week later and the shoes were restored to their former glory, beautifully resoled and all the stains in the leather taken out. I couldn't believe it. I will definitely come back!

Incredible quality service. In about a week and a half, the boots I have worn for the past 4 years…read morewere restored to brand new. For the repair of an Everlane pair of leather boots I purchased in 2021, it was $60 for the replacement of the heel and the replacement of the sole (it was so torn up) with a waterproof new sole. I was expecting the sole to look better but not perfect, and for the waterproof sole to look rubbery or more bulky, which I was totally okay with. Instead, the shoes came back looking STUNNING. Not only did the entire shoe look brand new (he shined and cleaned them for me, even though that was not technically included in what I paid for), but the soles were so fancy! The waterproof sole was so well done, it fit in with the look of the shoe so well, and they have been working perfectly (sturdy and in fact, waterproof). I also brought with me a pair of knee high boots that I thrifted-- the soles were entirely ripped off and the bottom of the shoes looked like an absolute mess. He replaced the soles and they looked perfect and I've been wearing them non-stop! Overall, I am really pleased with service, and the shop owner was really friendly and helpful as well. I will be back with future shoe needs.

This isn't a knock on the business but, NOT WHEELCHAIR OR STROLLER ACCESSIBLE!…read more I've heard he does incredible service! But I rolled up and didn't realize it's a basement business with a tall staircase leading down. Didn't see anything mention the tall staircase so mentioning for accessibility purposes! I will come back again when I am sans baby or I have someone to watch the stroller :)

Five star experience, we are talking about true crafting shoes and boots back to new- I actually…read moregasped in the best way possible when I saw what they did to my 12 yr old boots- it bought me back to when they were new. Others that I didn't believe they could get the marks out they did. Plus this great waterproofing treatment. So very grateful I found them in the neighborhood as I would travel for them. Thank you

An old school Mom and Pop place. I think it's a couple that runs the store. The gentleman takes…read morecare of the shoes and the lady does the dry cleaning services they offer. I only used their watch services and had them change a battery for me on a watch. He did the change while I waited. There aren't very many watch stores in the area anymore. Great service. I'll be back for any issues with watches and I'll try their shoe service if I need it.

Sam is one of the best shoe repair specialist that can never be replaced ! I had 6 pairs of shoes…read moreneeding heels and soles . Prada , Proenza Schouler , Club Monaco . All Italian shoes especially my Prada's are very dear to me because it's from my late boyfriend Joe. I had those Prada shoes for over 15 years and Sam did a fantastic job bringing it back to life ! I had the soles and heels all worn out and my mistake I didn't take the before pics , it's was really bad . And the photos below is a proof how Sam takes care of his craft ! Amazing guy ! He also does dry cleaning and watch repairs and alterations ... Very reasonable price , and the service goes a long way , his sincerity to me as a customer will make me go back to him and bring more people in for his business ! Thank you Sam I appreciate you!!!!

Great service, quality workmanship and fair pricing. I would highly recommend for anyone looking…read morefor shoe, bag or belt repairs.

It has been my place to fix my shoes last ten years or so ever since my last shoe repair person had…read moreretired. First of all, the quality of the work has been amazing. I have this shoes for over 10 years just because of this gentleman. I am planning to keep it for next 5-10 years with his help. ( Keeping my fingers crossed since it is my favorite shoes and they don't make it anymore.) I just had an issue with my leather MK bag and he fixed it perfectly. Thank you and that's why I keep coming back to you even if I moved away from the area.

Jim's Shoe repair is iconic . I've been going there for over 20yrs . One of the best in NYC. Thank…read moreyou Jim and staff for your years of expertise and great customer service .

Jeremy was extremely helpful! He worked with me and gave me options! High quality work is done…read morehere, they made my Hermes sandals look brand new! Jeremy helped me with another pair of shoes that were ripping on the sides & the results were amazing. The service has been 10/10 and I will definitely be coming back !

If I could give it 0 stars I would! i dropped off my $2400 brand new boots (fresh out the box in…read moreperfect condition) to get stretched and when i came to get them there was a scratch and black dirt marks all over the boots- the boots are nude so you can see every blemish & the shoes weren't even stretched!! But still asked for payment. If you have been to this store you know that his hands are never clean due to him working which is granted but you CANNOT handle peoples things with dirty hands. OR you could start covering the customers items. When i said something about it he was like "oh that can come off" and started wiping it off but there was one particular black mark that wasn't rubbing off at all. when i asked him about the accommodations for the damage he said it was nothing he can do even though he was the one that damaged it. I cannot return the boot now due to its damage and he refused to accommodate me so i will be forced to go to small claims court. If he couldn't stretch the shoe he could've said that instead of just taking my money & he ruined my shoes and didn't care at all just money Hungry!!!

Now i am not going to just give this a great review because the guy is my uncle but he does a great…read morejob. when i was younger he would take me on Saturdays and my job was to dust all the shoes in the stores and sweep... over the years he has dyed, repaired, fixed my jackets, shoes, bags etc.... whenever i am not sure i ask him first... He has been doing this work which he cares so passionately for, for 30+ years... he is a staple to the community around him... sometimes i wonder when i go by the shop how he gets everything done because he is always getting customers come in and out all day... but he gets it all done.. ill admit the first time anyone walks in here they will not know where to look first because he has a lot of "stuff" but he finds a use for it all.. The kitty cat he has in the shop is a sweet heart, she was born without a tail and is about 8/9 years old... he is fair when he gives you a price on the work he does.. because he usually REAL QUALITY materials... real leather, real rubber and it will last... so happy to call this guy my uncle!!

Love this place!!! I cannot say enough amazing things about this company! I brought in my Louis…read moreVuitton bag after it experienced an unexpected accident that required a very deep and delicate cleaning. This bag means the world to me because it was my very first designer bag, gifted to me over 10 years ago They worked absolute magic! The cleaning and restoration were done with such incredible care and attention to detail. When I got it back, it literally looked brand new You would never know it had gone through anything! Shoutouts to Leather Spa bringing it back to life! On top of that, the turnaround time was so fast which meant so much to me. I'm beyond grateful to have my sentimental piece restored so beautifully. It looks just the same now as it did when I first got it. I highly recommend them to anyone needing expert care for their luxury items! 10/10 experience!

Absolutely despicable. Stay away from Leather Spa at all costs! Destroyed a brand new, unworn pair…read moreof Louboutin boots for which I just paid over $2k at Saks. I first brought the boots to the Grand Central location and was turned away because apparently only 55th Street (the least accessible NYC location for me) does calf alterations. My boots were 1-1.5" too wide in the calves as I have very narrow legs, and while I was clear that I didn't want them to be tight, I did want them to look more fitted and neater around my legs. I went to 55th Street and intentionally had the boots fitted over jeans, repeatedly telling the store employee that he was cutting off my circulation and needed to loosen the boots. Rather than listen to me and do what I asked, he told me that they could stretch them if they turned out too small. I very adamantly said no, I will not compromise the integrity of the leather by stretching them nor will I agree to have the boots made too small so that additional work will be required. I finally asked him to provide the final measurement and was told it was 13". The boots were originally 14.5" for reference. The boots were ready in just over a week, which already had me concerned since I hadn't requested a rush job. Upon receiving them, I could immediately see that they were two different sizes. The left boot is 12.5" and the right boot is just barely 12.25". They are nearly impossible to zip, the seams were done VERY poorly and not straight, and most importantly, they do not fit without severe pain. I cannot walk in them. I literally can't even move my right ankle. And that's on my bare legs without jeans. I immediately contacted Leather Spa and received a response from Vincent who said it's very common for boots with this type of repair to require additional treatment and that I should bring them back for stretching. Did I not already have this conversation BEFORE I paid $300+ to ruin $2k+ boots??? Vincent insists they are not ruined even after I sent photos showing that they very much are. Further, they didn't even send them back to me nicely - they threw shreds of cut leather pieces inside one of the boots and just sent them off that way as further evidence of the total rush job. I used to frequent Leather Spa 55th and my patronage fell off years ago after they did something very similar to a pair of $300 boots. I was very clear during my visit this time that that could not happen again with my brand new Louboutin boots that were significantly more expensive. Had the employee just told me on the spot that they were going to cut my boots too small and require stretching thereafter, I would've taken the boots, walked out and gotten them repaired elsewhere. Literally the only reason I returned to Leather Spa is because Christian Louboutin recommends them. Never again.