Fastmetrics provides our business with reliable, high speed fiber internet. The fiber is symmetric, so we can get more done and use cloud based services efficiently. In addition, Fastmetrics provides a feature-rich business phone system for 50 users, with excellent local support. Fastmetrics is always willing to answer our questions and is vital to our business operations. Highly recommended business ISP! Kurt, IT Director, Beeline Group read more

Fastmetrics has been critical to our continued operations during the COVID-19 pandemic. With our new FM phone system, when Shelter-In-Place was issued we were able to pivot literally overnight, to have the majority of our staff working from home the next day. Staff simply took their desk phones home, plugged them in to their routers, and got back to serving our patients without missing a beat. We are a mulit-office pediatric practice. Families rely on our call-center receptionists and our telephone advice nurses. In Feb 2020, we eliminate our relationship with our old phone service (one of the giants) because the cost was criminal, and the service was poor. FM was very hands-on helpful during implementation, setting up our new equipment, phone queues and autoattendents exactly how we asked. Then in March, the world changed. But our staff adapted immediately, largely thanks to our new FM system. With care-giving staff in the office, and everyone else at home, our internal and external communication continued seamlessly. And most importantly, we were 100% there for our patients to reach us, even during the most trying times. Fastmetrics has truly been a game-changer for us. read more

I manage three different offices (one being in San Francisco and the others in different countries) which means there are bound to be issues. Whenever I have a problem with our service, I can always count on Stefan to fix it. He is very informative, professional and his customer service is impeccable. I appreciate his follow-ups to make sure everything is running swiftly. I highly recommend Fastmetrics because they have quality service and an excellent team. read more

This review totally goes to Stefan V. and his team. It's been nothing less than pleasure working with him. He skillfully determines what the problem is and solves it with the a thoughtful and thorough plan. I always appreciate his follow-ups after implementing the solution to see if everything runs smoothly. He seems like he knows his craft. Great customer service from Stefan and his team. read more

Online customer support was horrible. You can hardly get someone to answer your questions. Even if they did reply to you, they would just stop replying your follow up questions at anytime! If you don't care about your customers, why set up live chat support? Don't waste your time, and mine! read more

I just called Fastmetrics to a quote on a high-speed internet line in my new office and got the most condescending, arrogant person on the line that started off the conversation in what the most belligerent tone imaginable when I simply asked, "Is this the sales department." "I hope so," he replied, sounding frustrated. "Excuse me?" "I hope we make sales here," he said, talking down to me. I was so put off by this person, I hung up. I can't stand to be spoken down to when I call and inquire about wanting to give my money to a company for what should be decent service. The person who I spoke to called me right back and left a voice mail identifying himself as David and asked I call back. Screw that. Not a chance. If you can't be professional right out of the gate, you don't deserve my business. read more

FastMetrics provides Town and Country Resources with reliable and the most cost effective managed high speed fiber based network service connections available and they ended up, besting their competitors cost of both legacy copper wire based services and fiber based services by a factor of between 2 and 5! I am a senior IT director having held IT positions with companies with from 25 to 450 employees. Town and Country Resources is the Bay area's largest placement agency specializing in: Childcare, Home and Estate Staffing, Personal Assistants, Estate Managers, Professional Caregivers, and Executive Assistants. We have been using ISP services since 1982 in both our San Francisco and Palo Alto offices to service our Bay area customers. We have been searching for both a more cost effective integrated provider for all our WAN services and the best of breed technology (not limited by wire based legacy systems). We wanted something that could grow with our needs in the future without the bandwidth limitation of most wire and non symmetrical cable based providers. After considerable research it seemed a fiber based Ethernet connection would answer all of our IT needs including: point to point services between our offices, IP SIP based phone services including both local and long distance services, off site email spam and virus filtering, secure backup to the cloud, and remote site/road-warrior VPN connections. We wanted a connection to take us from our current connection speed of 3mbs to one of at least 20mbs between sites and to the Internet. And we wanted the speed to be able to be turned up to as fast as 100mbs at a moments notice with NO hardware upgrades needed. Andreas and his engineers helped us come up with a full network plan that fully integrated all of our current needs plus more speed and bandwidth. Once we were able to end our previous contracts with other carriers we had a flawless turn over to FastMetrics. There were a few small items that needed tuning up as is always expected in a total change over of our many services. We are very happy with a single contract and best of all a net monthly savings over our past multi-vendor services and we now have only one company to call with a very available and knowledgeable support staff there to help us with our questions and needs. When calling them you get to talk directly with a decision maker or engineer so you know where you stand and what is going to happen with any issues you may have right away. I highly recommend calling FastMetrics for any services you may need, as we have. You will save both time, money and gain both speed and best of all peace of mind. Stanley Hutchinson IT Director TOWN & COUNTRY RESOURCES 425 Sherman Avenue, Suite 130 Palo Alto, CA 94306-1849 Main 650-326-8570 www.tandcr.com read more

I have been doing business with Fastmetrics for about five years and have been delighted by their service, quality of the products and the wonderful staff. I am always impressed by the personal service and deep technical knowledge relating to the communication connectivity systems that they offer. All this they offer at a very fair and reasonable cost for the excellent service they provide. read more

Everyone else told us no. No, we can't bring fiber into your building. No, we can't repair the collapsed wiring tunnel in your building. No, we can't provide reliable wireless service. Andreas from fastmetrics was the the first to say Yes. He followed through and provided my business with great internet service and support. After 6 months of terrible internet from other providers in our office, fastmetrics came in, managed the installation, responded quickly to my questions, and regularly checked in to make sure we were doing well. Uptime has been nearly perfect for over a year now. I've been so impressed I am trying to switch to them for my residential service as well. read more

Stefan and Fastmetrics customer support have been absolutely wonderful people to work with. They are always ready to help and will even come directly to you to get everything set up properly. I did not know how to work the system at all and Stefan made sure I had a good handle on things before leaving. He has been great to work with and has provided near constant support whenever I needed it. read more

Hope business is really good. I spoke with them in Dec '13 to come and provide a quote for bringing service to our 99 tenant building after the holidays but never heard back from them almost two month later. PS - Made a mistake and gave these guys an undeserved star for responding to my original review. Monkeybrains responded, these folks never made a peep. read more

Garrison was great! I mean more than great! He did something that AT&T men couldn't do. Our phone system and internet were down for few days since we movd into new office. AT&T men (Three men! Not at once, but one at a time) came into our office severals time to reconnect the systems. we waitied for three days; they did not know what they are doing but left mess... I asked Fastmetrics for help. They made them working back in couple hours. It was amazed. as well, they kept calling us back to see if everything is rolling well. Great service, and Friendly. we highly recommend Fastmetrics!! read more

Fastmetrics is always here for us. On Sunday, our building had a planned power shutdown. Sunday night when the power was restored, our router wouldn't power back up. He contact Fastmetrics and they were on site first thing this morning and replaced the router and email and phones are back to normal. Fastmetrics support team is the best there is. I wouldn't trust my business to anyone else. read more

Fastmetrics are great. Their support is very responsive. They're providing the internet connection to our coffee shop. They're also managing our firewall and WiFi. We've worked with Andreas, John and Stefan. We're about to order VoIP phones as well. read more

Fastmetrics set up our office on VoIP and WiFi last year. Stefan is super responsive. Anytime we have any issues, I know I can always ping him and he responds right away. Very professional, speedy and dependable. read more

I have been with Fastmetrics for years. Their tech support is phenomenal. They answer emails and calls quickly. They are willing to help with anything. They never read a script. They listen to you and then help with your problem. They monitor your connection. It has only gone down three times in over 5 years. The last time, I got a call on my cell phone before I even knew we were down! (And we were back up in less than an hour.) Recently we needed to upgrade beyond a T1. My business is too remote to get any cable connections and I thought I would be stuck with T1 speed forever, trying to support over 300 users. Andres was able to work with ATT to get us a new fiber optics line. Everyone else I spoke to said it couldn't be done. In addition they saved us some money on our phone service, by installing a PRI gateway to their sip switch. read more

We've been using FastMetrics at work for about 4 years. We needed a VOIP and Internet provider and we wanted Fiber instead of DSL so that we could get more bandwidth and better latency. The service is great, both the VOIP and Internet work really well (much better than our previous provider). They helped us get setup, select equipment, and helped through a seamless office move as well. Their support is also very responsive and proactive (vs reactive). read more

Whomever I spoke to was possibly the most condescending individual in customer service I've ever met. Wouldn't consider doing business with them if they paid me! read more

I did not sign up for their service cuz they didn't suit my need. So I can't comment on that. However, I communicated with David via email. He was very responsive and informative! After figuring out they didn't have the internet service I was looking for, David kindly gave me reference to other ISPs. Good job! read more

I've been an auto-mechanic for just over twenty years and have intimate knowledge of changing technology within an industry; at an unnamed dealership I worked at from 2002 through 2007, the business made a few transitions. The service director died, the sole proprietor sold to a MNC, and the general manager switched ISP's two times; the last time was to Fastmetrics. By far, they made the transition process the smoothest (based on my view point as a lowly end user) through their tech support's depth and breadth of skills and resources. They performed the "changeover" at night and had staff on location helping us through our learning curve ensuring our intranet security AND usability while maintaining Internet accessibility. In conclusion, a very refined group. read more

If you are looking to work with an Internet Service Provider who actually understands that SERVICE is part of their product, then Fastmetrics is the place to go. CEO Andreas Glocker and his team of dedicated staff provide their business customers with first rate products and support. From Voip to Fiber they do it all. So if you are a serious business customer looking for high speed internet and related services, they are a serious Internet Service Provider. Go ahead, call them...you'll see. read more

Our real estate investment company benefits every day from the distributed cloud based phone system provided by Fastmetrics. We can use our desktop phones or the Fastmetrics smartphone app for business calls and management on the fly. And if we have had questions, their customer support team has been great. read more

I was going to write a nice review for Fastmetrics and came across all these great reviews. It looks like i'm not alone in my praise for these folks. I have been dealing with them for years and have had nothing but good experiences with them and that says a lot these days. You won't be disapointed. read more

All I can say is Andreas is the man! We were working with another fiber ISP for 2 months and at the last minute they said it would take another 8 weeks to get Internet at our new office. The problem was we were already set to move in the next week and planned the entire move around their original 8 week estimate. So we call Andreas at Fastmetrics and he was able to set us up for 3 T1 lines that week before we moved in and is now getting us the fiber we actually wanted. Fastmetrics treated some random people on the phone like friends getting a hook up... Service doesn't get any better than that. They were also cheaper than our original vendor :) read more

I switched to Fastmetrics from Comcast and was very glad that I did. Fastmetrics really knows their business broadband. They oversaw our install professionally and readily answered all of my questions. My business now has high speed connectivity (100Mbps up & down) with their Metricfiber service. This adds remote access to local servers in our office. Secure offsite backup was INCLUDED, direct to the Fastmetrics data center. This fiber internet service is fast, reliable and secure. My business has greater productivity because of it. We ended up upgrading to bundle hosted VoIP. Our phone numbers were ported without drama and we have saved lots of money, which is always nice. Free unlimited calls to North America and cheap long distance. read more

This is only a customer service review, as I was unable to utilize the ISP services of this company (which I would bet are awesome!). Cody Miller and I exchanged email's and he did his utmost to assist me in my search for an ISP that I could enlist. Be polite and thankful to these guys, they deserve it according to my experience. read more

Fastmetrics stands out the most in my mind because of their technical support and the in-house skill sets they provide. Dealing with a challenging VoIP solution for a fast growing startup with mission-critical communications needs, Fastmetrics was invaluable being creative and flexible in how to deal with the serious problems we were faced with due to our rapid growth. I knew that if I needed to have something solved with our voice traffic, I could get in touch with their team directly and be able to build a solution quickly. I don't think it is easy to find services like these....I recommend Andreas and his team for sure! read more

My firm, Kastner Kim LLP, has been using Fastmetrics for the firm's IT and email services for over 6 years. They have the best pricing and have all the things I need, its a one stop shop. But what really stands out is the tech support I get from Fastmetrics. They are quick to respond to all my questions and needs, what more can you ask for. Keep up the good work! read more

Blazing fast business internet speeds (upload and download) and great support. Everything one could want from an ISP. I'm very happy with my business internet and my phones. Thanks for everything Fastmetrics! read more

I called for internet service for my business and David took the time to explain me the whole scenario and how stuff works. Theirs wasn't the solution I was looking for but even after knowing that, he still answered all my questions and didn't hang up with me or made me feel unimportant. I really appreciate the customer service that I was provided. Thank you David. read more

Great customer service i called for residential was informed its only for business but to email him & he would get back to me the best providers for my area his name was david absolutely courteous & helpful giving 5 stars just on his customer service skills alone read more

We built a partnership with Fastmetrics and we are so glad that I met these wonderful people. They are super supportive and would go out of the way to do whatever it takes to get the job done. Fastmetrics introduced to us their extended team (low voltage folks) and everyone were very friendly, professional and did a great job. Thank you Fastmetrics for the great work and your continued support!!! read more

My Non-Profit has been a customer of Fastmetrics for over ten years. We have always been very satisfied with the service and the speed of our internet connection. The technicians are helpful and polite and really know what they are doing, You cannot miss with Fastmetrics!!!! read more

Seriously this is the best Internet Service Provider I have ever used. Faster than advertised upload ./ download speeds... home as well as business. About a year ago we upgraded our account with Fastmetrics to include VOIP (voice over IP) for a large number of busy call agents. I have never had better call quality, more uptime, more call control, more reporting capability or better productivity from the call center my business runs. Their Support Department is 5 stars as well. Always there, rapid response for any issue - and especially great training. They helped set up VPN, Protected wireless network for our clients, and robust network performance both from outside the business as well as internally. Has totally changed our productivity and capability. Kudos to the whole Team.. especially to Andreas, Matt, Ted and Robanne! All of whom have been critical in allowing us to server our clients vastly better than before. read more