I paid $6,450 to have my transmission rebuilt here. When I went to pick up my vehicle, it wouldn't…read moreeven start and had to be boosted. I was never told this ahead of time, and the owner later admitted he "forgot to tell me." He initially told me I just needed a new battery and said it was a busy day with a lot of clients, but I would expect proper care and pride in the work during delivery. Shortly after leaving, the vehicle completely shut off while I was driving on the freeway -- no engine, no dash, no lights, and I couldn't even turn on the hazard lights. This was an extremely dangerous safety situation. I took it to AutoZone twice. The first time they tested the battery level. When I called the owner, he was dismissive and kept saying I just needed a new battery. The second time, AutoZone found the battery was not properly secured. When we informed the shop, he said "mistakes happen." When I expressed safety concerns, he responded, "well, it drove off the lot," which was frustrating given what had just happened. I requested a full safety check by another technician, but he said no one else could check it besides him. For such a major and expensive repair, I expected better communication, accountability, and quality control.

The manager (Angel) is very cool and easy to work with. I recommend this location! Even though I…read moretook my car there to see what wrong with it was told to me that my transmission was fine but it was not. I spent 3400 dollars last year on a rebuilt transmission and now my transmission is going out with less than 10000 miles driven. (Not at this location the Westpark location) The only issue I have was that the inside of my car was extremely dirty with fingerprints and oil stains.

Warning : I went to Rick Hi- Tech Automotive in Katy and they failed to put the O Rings on my truck…read moreand as I was driving to College Station gasoline was pouring out of my truck . I ended up stranded in the middle of nowhere. I had to be towed back to Katy. The owner refuses to refund me even after his staff acknowledged they failed to put them on. I'm getting an attorney. If you need your car fixed please don't go there .

I've taken my car here a couple of times now and I am definitely a fan of this place. Not only are…read morethey nice but they don't try and con you. I've been to multiple places in Katy that have tried to get me to do maintenance that's simply not needed because I'm a girl. They don't overcharge here and the work they do is great. Honestly I don't trust anyone else working on my car. I went to get an inspection and needed to get my new hubcap put on- they didn't charge me for labor like some other places would. Definitely recommend!

I dropped my truck off July 03, 2024 to get an estimate on the work that needed to be done. They…read morecalled me and told me how much it would cost, and I asked for them to send me an email with the estimated pricing and jobs that needed to be done. Along with the email I responded the next day for them to go ahead and start the work on it, and never heard back. Almost a month later, I got a call asking me what I would like to do. I told the lady that I responded back to the email stating to go ahead and start, to then she replied, "Oh we dont have access to that email." So I told them to just go ahead and start since its been a month already. I had to call to check up on it about a week after giving them the go ahead, and they stated that they have all the parts in however, it should be done within a few days or so. The few days passed. They called me saying that, "Oh we needed to order another tire." Finally I got the call that my truck was done. About 15minutes after leaving the S&S Automotive parking lot, my ENIGINE LIGHT came on. This is such an inconvenience to spend all this money and time and STILL have to take my truck back the next day after I had picked it up. Poor customer service.

Went above and beyond to make sure both our vehicles were in perfect condition when they were…read morefinished. They are problem solvers. They will not stop working on your vehicle until they find the problem and fix it. More than fair prices too! Even if you're not local, if your vehicle can make it, it's worth the drive to get it fixed here. These guys are the real deal.

Welp, I hate this happened to me. On Friday, I brought my…read morecar in for repairs after confirming with Freddy that it would be ok. I left work early, took an Uber to the mall to kill 5 hrs for the repair. They never called me to say there was a problem. I returned before closing thinking the repair was done. They did nothing. I am appalled by this as I have been going to them for years. Chandler, and Steven were absolutely horrible. Freddy left so that he did not have to explain what happened. I don't know who the Karen was just staring at me while I was trying to process that no one called me knowing that I was waiting. SMH. Legal actions are next.

needed a new battery that had to be special ordered and while changing the battery all of my…read moresensors had to be reset. work was done in a timely manner, and all of my fluids were top off at no additional cost

Replaced my transmission. Very professional and friendly. They do very good quality work and should…read morebe proud of it. I couldn't be happier with their performance.

Took care of my SUV in no time. Priced great! Allowed me to bring in the part for replacement.read more

I drove all the way here and it doesn't exist. It is a chevron now. The other location is awesome.read more

Love this shop!! It's a huge family and i would trust them with any vehicle of mine , 529 is the…read morebest location !! Be sure to take your car here !! :)) Always coming back

This review is for Express Automotive which happens to share the same location as Sonic Imports…read more The shop's owner Rick Izquierdo, has a genuine interest in helping it's customers. He will not overcharge for repairs or parts that are not needed. Rick's friendliness, honesty and quality work are things that are hard to find in an auto shop nowadays. He's an old-school, chip of the ol' block and a really good auto mechanic.

The worst place to take your vehicle had vehicle for a year and received whole amt.from the…read moreinsurance company and no works has been completed in my 40 years have never seen place like here vehicle should have totalled with air bag deployed and owner recommends to do a repair cost of vehicle was 10k.and check from insurance was 10400.00 what a reap off

I have been using Smith auto for close to 30 years. It is hard to find an honest mechanic, but I…read morefound one in Smith auto. I could not recommend them more.

A real stand up shop that's proved themselves time and time again. They care about their work and…read moreit shows! I paid an absolutely fair price and got relatively quick service for how popular they are in Katy. I even got a ride back home on a busy weekday. Thanks guys