I took my car in for a transmission on my Honda civic. Luis was great. Very professional,…read morereasonable price. Best price after shopping around. My car was ready the next day. Thank you Luis!!

Avoid this place like the plague. Owner is unhinged and will illegally detain you and block your…read morecar for parking. Had to call police to get the car moved. Owner parks in fire lane and entire plaza needs to be investigated

Professionals. Honest…read more Dedicated. Dependable. Consistent. We are repeat customers. That should say it all.

I highly recommend Gary's Transmission to anyone looking for an honest assessment and quality…read moretransmission work. I brought my truck in expecting I'd need a rebuild--or even a full replacement. Instead, Gary took the time to properly diagnose the issue and told me it only needed a transmission fluid service. The difference was immediate: it now drives like new. Gary is extremely knowledgeable, straightforward, and the work was completed quickly. I'll definitely be returning every 50,000 miles to have the transmission serviced on both my cars and trucks. Thanks again for the excellent service!

I brought my car in and after a full inspection, they were honest enough to let me know it wasn't…read morefixable. Instead of charging me for unnecessary repairs, they advised me to move on from the vehicle. Ive never received this level of customer service at an auto shop. They could've easily charged me thousands but they didn't and I respect that so much. This car means a lot to me it was left to me after my brother was killed so it wasn't easy to hear. They were upfront and compassionate in how they handled everything. The loss of my brother is the real weight here, and I truly appreciate their honesty and care during a difficult situation. That level of integrity and customer service is rare.

I am posting this review here because there is no way to respond directly to the business's Google…read morereview responses. Unfortunately, after reading other reviews, I can say many of the concerns regarding professionalism seem to be accurate. I am disappointed because this experience was completely different from a previous visit we had at another location, which was excellent. I brought my vehicle in because I heard a scraping noise. Through my own observation, I noticed my emergency brake cable appeared to be hanging and making contact with the driver's side wheel. I made it clear that I am not a mechanic and that this was simply my assumption. My husband called ahead and explained the situation. We were told they could inspect anything visible to the eye at no charge. We thanked them and drove over. Initially everything was fine. We handed over the keys and waited. The employee who inspected the vehicle acknowledged the hanging brake cable but quickly shifted the conversation to a loose wheel hub assembly. He advised it was unsafe and quoted approximately $900 to repair it. I asked how long the repair would take because I am a psychotherapist with scheduled clients and also needed to coordinate childcare and school pickup. Instead of giving a timeframe, he repeatedly answered, "By the end of the business day," and seemed irritated when I asked for clarification. I also asked whether all repairs could be completed at once because I preferred not to make multiple trips. Instead of addressing my questions, the conversation repeatedly shifted toward financing options. The biggest issue throughout the interaction was communication. I repeatedly acknowledged his concerns about the wheel hub assembly and explained that I understood the risk. However, my immediate concern was the hanging brake cable and obtaining pricing for all recommended repairs so I could plan accordingly. Each time I asked about the brake cable or requested total pricing, the conversation returned to the wheel hub assembly. Eventually, my husband stepped in and attempted to bridge the communication gap by restating our questions. He explained that we wanted pricing for the brake cable, information on the O2 sensor, and a total estimate so we could decide how to proceed. Despite multiple attempts, the employee continued repeating the same information about the wheel hub assembly. At one point, my husband became so frustrated by the lack of direct answers that he began contacting our own mechanic while the employee continued repeating the same sales pitch. Even other employees appeared to notice the awkwardness of the interaction. After several requests, we were finally told the brake cable repair would be approximately $99 and that a diagnostic fee would be required before pricing the O2 sensor. We ultimately left because the interaction felt unnecessarily frustrating. The situation worsened afterward. When we returned home, our Cadillac mechanic noticed the wheel center cap from the wheel they inspected was missing. I called the store simply to ask whether they had found it. Before I could even finish my sentence, the same employee became defensive and repeatedly insisted they had not removed anything from the vehicle. The problem was that I never accused anyone of removing it. I was only asking if they could check around the shop because it had been present before we arrived. I also asked whether surveillance footage could be reviewed. Again, the response was dismissive and irritated. I attempted to provide constructive feedback regarding the interaction. I explained that while he clearly understood the vehicle, customers often need information presented differently and that active listening is just as important as explaining repairs. Rather than listening, he repeatedly interrupted me, talked over me, and eventually stated, "Ma'am, this is not a paid consult." He continued raising his voice, interrupting, and speaking over me while I was attempting to end the conversation. What stood out most was that his tone toward my husband was noticeably different than the tone he used with me throughout the interaction. Finally, I would like to address the business's response to another review. The claim that I stated I would have friends and family leave reviews across multiple locations is completely false. I never made that statement. My husband and I were both customers and each left our own reviews based on our experiences. My cousin independently left a review after witnessing the interaction and hearing the phone call. Suggesting there was some coordinated effort or campaign against multiple locations is simply inaccurate. I have no issue with the other employees. My concerns are specific to this individual. Constructive feedback is how businesses improve, and this employee would benefit greatly from improving his active listening, communication, and customer service skills. Stay blessed.

Fast reliable service about 30% cheaper then the dealer. Honest prices and very professional…read more No other place to take your euro cars!

I requested a written estimate before authorizing service so I would know exactly what to expect…read more However, the estimate did not disclose that there would be an additional charge for "shop supplies." While the fee itself may not be significant, it should have been included in the written estimate so there were no surprises when I received the final bill. My recommendation to future customers is to specifically ask the office whether any additional fees, including "shop supplies," will be added beyond the written estimate before approving the work. Greater transparency up front would make for a better customer experience.

Total bait and switch when towing my son's car. They held my son's car and would not "drop" it…read moreuntil he agreed to pay extra fees that were not disclosed up front.

Corey was awesome from start to finish. Corey was careful and made the truck secure for departureread more

They were very responsive on Yelp, and that responsiveness continued once I arrived for my oil…read morechange. I really appreciated the thorough diagnostic, with the issues clearly prioritized by severity. Even better, there was no heavy sales push--just straightforward information and recommendations. I'll definitely be going back.

Inquired about getting my spark plugs replaced and communication went very well. I ended up setting…read morean appointment and got it replaced through Happy H Karz. Customer service was exceptional. Not once did the rep not try to sell me on anything and was very upfront with me and walk in customers. I Ended up getting a quote for some maintenance on my wife's car that is due coming up and plan on taking it in next week. Good service and honesty is hard to come by nowadays and I'm glad I found it at Happy H Karz.

I have been using Smith auto for close to 30 years. It is hard to find an honest mechanic, but I…read morefound one in Smith auto. I could not recommend them more.

A real stand up shop that's proved themselves time and time again. They care about their work and…read moreit shows! I paid an absolutely fair price and got relatively quick service for how popular they are in Katy. I even got a ride back home on a busy weekday. Thanks guys

I took my car in for a simple inspection. A week later the engine light came on. They suspected…read moreelectronic water pump but light went out. They said I should be able to drive and bring it back in when the light comes back on. I asked should I have any worries and the said no. Now I am sitting on the side of the road waiting for tow because my car stopped.

Today was my first time visiting Yes! Automotive. I had a coupon and a bad experience at a…read moreprevious place, so I decided to give Yes! a try. I booked an appointment via my phone for 11:30 and arrived about 20 minutes early. We did not get home until almost 2 pm, though. That was disappointing and a little frustrating. The actual service and employees, AMAZING! Shout-out to Louis for all his help!!

Christian Brothers Automotive presents itself as trustworthy by using Christianity as part of its…read morebrand, but my experience was anything but honest. I felt taken advantage of and pressured into costly services. The initial impression of integrity is what drew me in, and that trust was misplaced. I would not recommend them and strongly suggest getting a second opinion before agreeing to any work.

Our go to spot for our auto needs. They provide exceptional, transparent service with a personal…read moretouch. I have had the pleasure of meeting the owners and they are wonderful people. Great to see people not ashamed of their faith and committed to their community.

Absolute worst car care customer service I have ever experienced. He told us one price, we paid…read morethat, then gave us an additional cost day before we picked up car and then added an additional cost (more than 1000) to the job for us to get our car back the next day and had made our key fob go from working to the button missing and no longer functioning. Now we have to buy and program a new key fob ($250). He did additional work without approval (which is illegal in Texas) but we wanted our car back after him having it for a month telling us it would be ready repeatedly and then wasn't. Jay is a liar, scammer and should be fired. This place is part of Yes Automotive. They have a BBB sign on the door but they should remove them. NEVER use this shop!

Don't take your car here! Total con-artist. Had my transmission replaced for $3000- less than 3000…read moremiles later, one of the refurbished parts went out. Luckily it was under warranty. Had it replaced and it went out again. Then they told me it was my cars computer was bad and that was the reason the transmission was going out. Wanted to charge me an additional $2000 to replace. Told me it needed to be replaced or it would go out again. I took it to 2 different places and they couldn't find a thing wrong with the computer. And the computers history was conveniently deleted. They also damaged the exhaust manifold bolts and didn't fix the problem correctly - broke the bolts, over tightened them and they left it unsealed causing a major exhaust leak. They also replaced my shifter cable, less than a month later that also went out. Come to find out they used the wrong part. Avoid this place.