Just had my carpet and sofa cleaned and I am very satisfied with the great customer service and…read moregreat work that they did.I highly recommend them! Jon the manager is amazing.

What a great company! The quote provided was accurate, the workers were timely and efficient, our…read morecarpets were VERY CLEAN when they were finished. We purchased an older home that was very well lived-in (re: not clean) and wanted to wait to replace the basement carpet. I called Premier Carpet Cleaning and was given a quote over the phone based on the square footage and room. The quote was much, much less than I was expecting, having had other companies clean our previous home. Scheduling the appointment was easy over the phone as well. And, most importantly, our carpets were so clean! They were even able to remove most of the paint from the edges of the carpet by the wall. It stayed damp for a while, but it is in a Michigan basement after all. One day with the dehumidifier running and it was back to normal, but of course much cleaner. I highly recommend this company, and will happily be a repeat customer when the need arises!

The women on the phone was rude and hung up on me, not a good first impression and will doing…read morebusiness elsewhere. Talked to me like I was stupid.

Ferguson's is the best. My carpet looks brand new. Jim takes real pride in his work. Shirley,…read morethe office manager is a sweetheart. Always willing to help! You can't go wrong!!! Sue Estep

Great service - fair price. Good communication from start to finish. Already recommended them to a…read morefriend!

Great work and responded very quickly with incredibly professional and clean services!read more

They quoted me a FANTASTIC price and delivered an incredible service. They were able to clean all…read moremy vents and the video of before and after that they showed me, showed me just how badly I needed the service done. I am very thankful for their speedy and timely service, completing the job in just around 2 hours in the morning, giving me my full day to take care of my other work and errands. Kyle and his crew will definitely be my referrals for the future.

We needed our AC ducts cleaned so I was looking for the best company for the job. I was hesitant to…read morebook because there were only three yelp reviews, and one was quite negative. However our experience was incredible. They were professional, knowledgeable, very kind and respectful. I thought perhaps they are new and I'd have to tell them where the vents were but they knew exactly where they were, that's when I found this company had been in business for 23 years. They had the best price out of all the companies we looked at and yet they treated it like a premium price which was awesome. We are hiring them again to clean our carpets and chairs. Highly recommend.

Very professional and fast! My carpet looks brand new and smells clean! I highly recommend! You…read morewill not be disappointed and the prices are reasonable and competitively priced.

Eric is the man. He's cool and reliable and does wonders. He got paint and wax out of my new…read morecarpet. He's worth every penny.

Very knowledgeable about preventative measures for mold and water running into basement. Maureen…read morewent over problem areas and made suggestions based on what is required by building code as well as what would work best for my situation.

How rude. We…read morerecently utilized this company for basement cleanup after a major plumbing issue. Our basement had been flooded, some items were damaged, including the floor, carpet, etc. Our insurance company suggested we get with this company for restoration, sanitation and cleanup. They came out and took up our damaged carpet, which was fine, they emptied a closet they shouldn't have (no water damage was done there), threw some things out that was in the basement flood, which was fine... but after they power washed the floor, it was still dirty, gritty, etc. They did use a nice lemon scent which took away that mildewy smell. But afterwards, I STILL had to clean over what they so-called cleaned. I did a better job using various cleansers, brushes, mops than they did using their machinery. The service person refused to provide us with a bill insisting that they'd send it straignt to our insurance company. So we had no paperwork, nothing. Our insurance company, for some reason, sent us the check. Shortly after, we started receiving phone calls from the owner of this company EVERY DAY, as well as the bill and paperwork (requested at the time of service) via certified mail. (NOW they want us to have it). Well, my mother had undergone surgery while these harassing phone calls were happening. I handled her affairs, such as letting Servpro know that she had surgery and we did receive the paperwork and it will be handled when she (my mother) got out of the hospital and back on her feet. Today, my mother called to conduct business with this company and acknowledge the bill, address payment, make those arrangements, etc. However, she also wanted to voice her dissatisfaction with the service. Instead of the person LISTENING to the customer and providing customer service (this is a business after all, no??), this person interrupted with "Prices are non-negotiable". My mother acknowledged this, but stated that she just wanted to voice her concerns. She was continuously cut off, and then the person stated, "Well if you aren't going to pay us, we'll see you in small claims court". AND HUNG UP THE PHONE. What?? WHO does that? What business would allow their employee to do this and if this was the business owner, SHAME ON THAT PERSON. My mother was a.) wrongly accused of NOT making a payment for a bill that she was given and b.) threatened with a lawsuit. Both are completely uncalled for, unjust and unfair when she merely wanted to state her concerns and dissatisfaction with the service or so-called services provided. NOW, this company that was hot on calling every day, is not returning our phone calls to get this matter straightened out. My mother has every intention of paying this company what is owed to them. She is not a criminal or a shady customer like this business is treating her. This company will NEVER receive our business again and I will tell anyone who will listen to NOT use Servpro for their restoration needs. EDIT -- Maureen Winfree, the owner, called me at 12:30 pm est. She stated that she did NOT hang up on my mother and that she'd never do such a thing. She says she said "goodbye" before hanging up. She also claims that my mother indicated that she was NOT going to pay what was owed. I take it she saw my review-- I sent it to her, ha! I did NOT apologize for my review or anything I said in it. When I got the story from my mother, I repeated it back and read this review to her and she did not correct me at all -- apparently, I had everything correct. So I called my mother and she stands firm by her account of being hung up on. She also states that she DID NOT SAY that she wouldn't pay. She still does have EVERY INTENTION OF PAYING. She just would like to speak to our Insurance Rep again. I advised her that when she does send payment, she should send a strongly worded letter. Oh, and newsflash to Maureen -- saying "goodbye" before hanging up still means that YOU were done with the conversation regardless to whether the person on the other end was done or not. Goodbye.