It is about the money not educating the client about a coral they are selling that was a feature…read morecoral on their website that takes over your tank "weed". Problems is at least with weeds you can kill them without harming your grass/plants. Only way to get rid of theses clove star polyps that grow in glass, sand, rock, plastic and what ever else is in your tank is to tare down tank completely and start over. Hard to believe that a simple 15 dollar frag is going to cost me over six hundred to fix.

The best place for your saltwater needs. I get my fish food and coral from Eco Reef and they are…read morealways polite and respectful. Their prices are great! Recommended to friends and family | 5 Stars

Sharyn is very knowledgeable about aquariums. I used another service that was using my tap water…read moreand my fish were dying. He didn't even care . Sharyn comes in and tests all parameters of the tank, gravel cleans, changes filters, cleans glass and go's over and beyond her job to insure I have the best tank. I also have very healthy fish and corals. Thank You for all that you do! I highly recommend Aquarium by Sharyn.

She is very knowledgeable, my tank has never looked better or been healthier! She brought all the…read moresupplies she needed and gave excellent advice.

My EHEIM filter had an issue where the ceramic shaft broke. Thankfully, I figured out exactly what…read moreI needed. However, every listing for the replacement part was from outside the country, and the EHEIM website didn't have it in stock. Thankfully, Fish Tanks Direct was my saving grace. The part arrived quickly and worked perfectly--actually even better than before. Five stars!

Star: Misleading specs & Zero support for Imagitarium owners…read moreI purchased the Sicce Mega Filtra 650 for my 70-gallon Imagitarium tank based on the "up to 170-gallon" rating. Nowhere on the site does it mention a maximum rim thickness. The Imagitarium rim is too thick for the Sicce brackets, making it impossible to install. I have reached out 3 times via email and called with zero response. It is unacceptable to sell expensive equipment without full compatibility specs and then ignore customers when it doesn't fit. Stay away if you have a rimmed tank or expect any customer service.

Mary and her husband have built a beautiful store with amazing aquatic life - the place is so Zen,…read morewe like to visit for the atmosphere alone! We've purchased several stunning BETTAs from Mary, as well as Neons (Tetras) and mystery snails. We've been enjoying fish for the last ten years. I can honestly say, I have never had such hardy Neons...ever! We love the fact that she takes "special orders," also. We were wanting a white Betta. We had already purchased 4 others from her who are all doing well - we call our new little girl "Snow." THANKS MARY, AND WE WILL BE BACK (AGAIN AND AGAIN) A+++++++++ for this business. Wish we could give more than 5 stars!

Wow. Went in looking for help for my dogs allergies and got 'greeted' by three aggressive employees…read moretelling me that I need to feed fresh food because I'm poisoning my dog with dried dog food. Even when I told them it was the highest quality dry food they still kept coming at me with 'well do you eat McDonald's'?!' * Update: Her food has none of the known allergens and I've got her on supplements. But what has worked the best is wiping down her eyes, nose and paws with a damp cloth after each walk. It's reduced her scratching by about 90%! Just sharing in case it helps someone else.

Initially, this store and the employees were great! Very friendly, knowledgeable gals. However,…read moresince January 2024, things have really changed. I gave 2 stars (rather than one) because of the variety of products and items. This is good. However, the attitude of the owner and employees this year is less than good. One time I went in to be told if I didn't have cash, to leave. Their internet was down. No apologies, or options. I scrambled to go get cash. I was pennies short on the 2 items. Rather than waive the change so I could take both items, I had to put one back. The next time, I went in with cash. Again, I was coldly told they couldn't take my cash, as they couldn't make the necessary change. WHAAAAT?! As a result, I had to use a charge card that I didn't want to use. Again, no apologies. So disappointing! They treated me so poorly, I will never return. This is how you go out of business. There won't be a third time. Good luck keeping your business afloat.

Doug is the most knowledgeable, professional, helpful person I have ever met. I called him up to…read moreask him a couple of questions about a koi fish pond that I had inherited when I bought a new house, and he said I'll be over in 30 minutes. I knew nothing about fish ponds and Doug took the time to explain the filter took it apart showed me what to do and identified some problems that I had. Although my pond is too small for Koi fish, I would highly recommend Doug and his services to anyone. I can't wait to go over to see his koi fish.

James was awesome, super attentive and forward. Knowledgeable and tact as well, the store is…read moreextremely welcoming and friendly will be a forever customer!

I ordered a set of ramps from Tractor Supply Company on May 12th, and shortly after placing the…read moreorder, they canceled it with absolutely no explanation. No reason, no update, nothing. The bigger issue was the website itself. It was one of the worst online shopping experiences I've ever had. I spent around 40 minutes trying to order ONE item because the website constantly froze, failed to load pages, and kept popping up messages asking if I wanted to exit because the page wasn't responding. I had to keep clicking in and out of pages just to get anything to work. The site is slow, confusing, and frustrating to navigate. After wasting that much time, having the order randomly canceled without communication made the entire experience even worse. What really pushed it over the edge was going into the store afterward and talking to an employee in Southwest Florida. The employee literally said, "They don't care about the websites. They don't care about online ordering." That says everything right there. Very disappointed.

Needed some hay and other stuff for a Halloween display. Tractor supply to the rescue. This…read morebusiness is huge and carries just about anything you might need and are unable to find elsewhere. A Quality store with helpful staff.