Star: Misleading specs & Zero support for Imagitarium owners I purchased the Sicce Mega Filtra 650 for my 70-gallon Imagitarium tank based on the "up to 170-gallon" rating. Nowhere on the site does it mention a maximum rim thickness. The Imagitarium rim is too thick for the Sicce brackets, making it impossible to install. I have reached out 3 times via email and called with zero response. It is unacceptable to sell expensive equipment without full compatibility specs and then ignore customers when it doesn't fit. Stay away if you have a rimmed tank or expect any customer service. read more

Excellent company to with! John was incredible in helping me quickship an aquarium to replace a Red Sea 425 that had sudden seal failure. He was so responsive, understanding and helpful! I'll do all my future projects with them. read more

After purchasing from this company multiple times over the years, I can say unequivocally that the quality has deteriorated to the point of no return. I bought the same tank a couple years apart and the most recent one is an incredible departure from the last one. Awful quality, different in all aspects. I will have to do all the plumbing work that wasn't required on the last one. Pieces are missing, I'll have to drill the returns on the sump! I hope you direct your attention away from fish tanks direct. ​ read more

Expensive, yet low quality. Aquarium stands are made of plywood. Don't be fooled by their fancy names...there is no top! Aquarium is only supported on the edges! ...no shelving...spray painted over all door hinges...obvious paint drips...door hardware us missing...3 months waiting period...GLOSSY PICS ARE ALL FAKE... read more

I bought a pump from this place, but it broke down after just one month. I reached out for help three times, but received no response. I will never do business here again. read more

Here I go again. Totally new to this hobby and after watching 100's of YouTube videos, and just as many websites, and in the middle of a pandemic (so visiting local fish stores were out of the question) I made the search on line to find a company to part with my money. Don't get me wrong, there are some really good outfits and great websites out there, but you call them up and you don't get the front men or women you saw, you get, well...another story. So enter Fish Tank Direct. I saw a few Yelp reviews and checked out their website and put over $6K in my cart. I then called to see what kind of service I would get and questions answered, and frankly how they would treat a newbie like me. I spoke with Jake who was super cool and instantly said "welcome to the hobby!" That was a nice touch. Jake and I were on the phone for, like forever, and we emailed each other for over a week. Talking to a live person does beat watching endless vids! After calling 2 other outfits (and I mean big outfits [BRS]) Jake and Fish Tanks Direct came out number one. Now, they were so good, that I could have saved a couple hundred bucks at another outfit, but this outfit's sales support was awful (and the salesperson actually pissed me off, if was that bad), so I actually paid more to do business with Jake & the owner, John. I live in Southern California, so it's always stressful to get something big from across the country. But, everything, and I mean EVERYTHING was spot on! The shipping company they used delivered velvet glove type service. The gear arrived as promised and I even had a couple more conversations with Jake on some leveling questions. Enough said. We don't live in a perfect world, so stuff happens. I work in manufacturing, so I know. But when stuff happens, that's when you know if you've made the right decision to give any business, your hard earned money! Go with these folks! read more

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This place is great and very easy to work with. I placed an online order. I immediately received a phone call and advised the item was no longer in stock. They replaced the item with the newer model at the same cost. I was shocked and not expecting this kind of service. The item was also shipped the same day. I would definitely use this business again. What great service. Thank you for your professionalism read more

I ordered a custom sump with very specific features requested. Once I received the sump it was missing the integral component and the entire reason I ordered it in the first place. I will not be relying on this company to do any custom work in the future. read more

John, Excellent Acrylic Tank, well worth the wait and an excellent quality tank with a great price and customer service!!! Thank you John! read more

Fish Tanks Direct - 240 gallon acrylic 8ft tank!!! - Local Fish Stores Near Me - North Venice, Florida

John was So Helpful. I had crack tank.. that happen without notice.. i did not buy the tank from fishtank direct. But i felt they are honest and good people that will help me! So i contacted them to help me. John, was able to give me directions and who to get help.. this is a good, honest company and good people.. i will be their customer forever.. read more

Fish Tanks Direct - Pic of my tank. - Local Fish Stores Near Me - North Venice, Florida

John at Fish Tanks Direct is second to none. Knowledgeable, personable and beyond friendly!!! Check out the web site, you won't be disappointed!!! read more

One of the best online experiences Ive had over over 20 years! I placed my order on Monday mid day, I got a call Tuesday going over the details of how and when everything would ship out. Companies forget about customer service now a days, like it doesn't matter, but not these guys. If you're not ordering from them then your missing out! read more

great communication and responsive. they follow up to check if my order arrived ok. I would buy from them again.

So I ordered a ProStar 200 gallon tank, with a skimmer, pump, ato and some AI lights. They all arrived on time and in good working order. Was surprised at how easy it was to get a large tank delivered so quickly.Highly recommended fishtankdirect.com and Jake who helped me make my dream tank as easy as possible. read more

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Shipped my items incorrectly that rendered the product ineffective. Wont call me back and wont respond to emails. I had to dispute with my cc company. Not a stand up company. read more

Probably one of the best online shopping experiences for me. I ordered a new tank online and had it shipped to CA. After I placed the online order a Manager called me to explain the shipping procedures so that I would know what to expect. He also answered a few questions I had. He was very friendly. The tank arrived within a week on a pallet and was packaged very well. The new tank is up and running and looks great. I was worried about shipping damage and placing an order like this online but it all worked out great. Really appreciate the incredible service and great prices. read more

Fish Tanks Direct - Local Fish Stores Near Me - North Venice, Florida

Seals blew out in less then 2 years leaked out destroyed my basement tanks only 18 months old do not buy from them

John called me the other day and after going back and forth he was willing to refund the entire amount of the tank stand that I had ordered. The fact that he was willing to fix the problem after this whole situation shows a lot about his character. read more

Ordered a 15 gallon Clear For Life fish tank. No customization, just factory specs. I'm giving 4 stars because it took a month to get the tank, and because all contact had to be initiated by myself rather than getting any updates with why it wasn't being delivered in the 2 weeks initially expected. The site advertises they will advise you with delays, so I am holding them to that standard. Now waiting on the sand, which comes directly from them. John advised they hadn't already sent the sand as they time those deliveries from them once they know the tank is on the way to the customer. Tank wasn't expected until tomorrow based on tracking, so no points off for the sand coming after the tank. The tank was extremely well packed and in perfect condition. They only way it could have been damaged was either pre-packing, or some seriously rough handling. Well done! If sand arrives timely this week I will leave review as is. Otherwise, I will update with the details. John is excellent to work with! He was patient and actively worked to get my order delay resolved in a reasonably timely manner. Things happen, and we are in the middle of a pandemic. All things considered, I would not hesitate to use them again. read more

Fish Tanks Direct - Just needs a little cleaning as expected. Came with a nice cover over the opening for gravel, fish, decorations, water, etc. Lighting Nincl - Local Fish Stores Near Me - North Venice, Florida

I received my 55 gallon hexagon acrylic tank last week. It is beautiful, it is exactly what I wanted. Getting it set up and ready for my fish. John was great getting my tank delivered to my home with no problem. Great company and service. Highly recommend. Thank you Fish Tanks Direct. Will get pictures when I have everything up and running. Kristen read more

An unprofessional, amateur company. I placed my order for a $700 skimmer, and after never hearing from them for over 2 weeks. They have non-existent customer service. Literally wasted my time, over $15 in fees to make the money available to pay them, and then they made interest on my money, just for them to mysteriously cancel my order after all that time. read more

Awesome dealing with John at fish tank direct. Very big help finding me the correct chiller for my 600 gallon set up. I'm in California and I couldn't find someone with the right knowledge and or dedication to get me the right sizing and product! Thank you and your team for being a great service to our salt water hobbyists! read more

This was my first time ordering from this company. Did a google search for a protein skimmer and found one listed one the website. I placed my order and a received a call today stating that protein skimmer was listed for someone wanting parts . They then offered me the skimmer at retail which was $150 more than what the one that was posted on there website. If there not willing to work out something fair as a result of there mistake then I will never order from them again. seems like it was the bait and switch scam. We listed it at this price, but will gladly send it to you at a much higher price . No Thanks buyer beware. read more

John was very helpful and kept me up-to-date on the progress of my tank and stand order. He also walked me through the entire process and what to expect when the semi arrived with my tank and stand. Every aspect of the process went smoothly and I knew exactly what to expect. read more

Jake was super helpful I live in Colorado and he explained everything I needed for my tank evaporating water to quickly! Excellent customer service! read more

Unprofessional. I had a reward coupon for the purchase, they cancel my order without any reason and revoked my coupon code.

I've been wanting a larger fish tank for years. Stumbled across their website. Ive been working with the VP Matthew. He is a great friendly guy. Very helpful. He always returned my calls and text messages. We are placing our order for a 200 gallon tank this week. I will update a new review once the tank arrives. read more

I placed and order for Aqueon Proflex Model 1 Sump with Fish Tanks Direct and just received it today. The sump is packed very well and the product looks great. I am very happy with the sump and the services from Fish Tanks Direct. All my emails inquring about the product or shipping status were answered by John within 5 minues. I will definitely do business with Fish tanks Direct again! read more

Simply the best customer service team! They are knowledgeable, helpful, and patient. I bought a Red Sea tank from them. They helped me with all my presales questions and contacted me after I placed my order online to explain the shipping process to me. Their support doesn't stop after the sale is done. They still helped me after I setup the tank! And that's why even Red Sea recommended them! Pat G. read more

I am really surprised reading all these 5 star reviews for fish tanks direct. I placed an order and did not get a definitive answer on the outcome of my order until 20 days later. I just got the run around and had to initiated all the calls. They never called back as they promised. Never dealt with such an incompetent online business especially when I do most of my purchases online these days. No apologies either. read more

Just wanted to say thank you for going out of your way John, always nice to see someone that takes the time to make sure the customer is taken care of. Looking forward to seeing the new light. read more

10 stars!! This company is totally fantastic! I cannot rave enough about their customer service! A special shout out to Donna M who is phenomenal to work with. Kudos to Fish Tanks Direct who represents a dying breed of companies who believe in extraordinary customer service!! read more

Our new 150 gallon aquarium is gorgeous! John and Donna were wonderful and provided excellent customer service! Thank you so much!

I normally don't partake in writing reviews but, after the experience I had with Fish Tank Direct, I felt it very necessary. I recently purchase 150 gallon tank from the company. Upon arrival, I watched the delivery guy rough handle the tank that was clearly marked fragile. When I finally unwrapped the packaging, I noticed the tank was damaged in the delivery process. Unfortunately, I made the stupid mistake of signing for the item, while not thoroughly inspecting the tank before the delivery guy high tailed it out of sight. In any event, John the guy from Fish tank direct worked tirelessly to resolve the issue with the freight company, fighting on my behalf, even though the responsibility was clearly on me to inspect the tank upon delivery. Fish Tank Direct was no longer under any obligation to go above and beyond, but in the spirit of customer satisfaction, they did! They were able to help resolve the issue, and get me a new tank. From this day forward, I will order all my fish tank needs from Fish Tank direct including the new protein skimmer I plan on purchasing. They have truly earned my customer loyalty. Great service, great products. Thanks Fish Tank Direct for a job well done! P.S. By the way, the second delivery guy was awesome and even assisted me in unpacking and inspecting the tank! read more

DON'T ORDER FROM THIS COMPANY!!,, i placed a order in august 2018 and received it in April 2019. i had to returned the tank 2 times because it came back broken cabinets were all broken. i then called costumer service and it was horrible! spoke to Matthew! he was so rude! .. no help at all! save your self the headache and money! go somewhere else. read more

I have been trying to solve a problem with fish tanks direct and they are no help and do not answer mesages. They try to avoid any problems.I have been caling them since Monday and I would never deal with them again. Tom Fitzgerald read more

Very pleased with my order from FishtanksDirect. I ordered a large tank that was delivered in time and in perfect shape. I ordered on Monday, and it got shipped out on Thursday. Received it next Tuesday. Well packaged and delivered by freight on a pallet. Donna at customer service was very helpful and kept me informed throughout the order and shipping process. Would recommend them to everyone. If you are in a hurry and have a specific time frame I would recommend calling them to find out when it will get shipped and how long to get to you. read more

I like the tank very much, but it took quite a while for them to build and ship it out. The people there are very friendly and good to work with. They are very interested in getting you just what you ordered. The construction and staining of the stand is not bad, but there are a few issues. But they are not apparent unless you are looking with a critical eye. I think that they were very busy when i ordered the tank, so it may have been a bit rushed. A previous hex stand that I ordered from them was perfect. I recommend this company for any fish tank needs. read more

I ordered a Red Sea aquarium a couple of weeks ago to my house in Houston, TX. Not only does the website work flawlessly, but the customer service representative was also incredibly helpful, professional and polite. It's unusual to find this type of quality service nowadays, but I'm glad when I do. Everything that I ordered from FishTanksDirect arrived in perfect condition, the aquarium, its lights and stand. I will definitely continue to order products from them in the future. read more

I hope their customer service in person is better than for their online orders. I purchased a stand from Aqueon for a 48L x 18w tank. After receiving it I was told it will in fact not hold my 48 x 18 tank as it is only made for 2 specific models 90 gallons and below. There is no return process unless I chose to hire movers to get it to a freight station and pay for freight myself. According to their store staff it is my responsibility to know that the website has incomplete information and that there is a standard tank height which everyone should know. I was told it is my fault that I expected a stand made for 48 x 18 tanks to hold my 48 x 18 tank and need to pay for it. read more