Our store in punta Gorda closed and we were very disappointed…read more They were wonderful at delivery and they groomed my 2 dogs. They had more items to shop from. Too bad they are so far away now.

Val and John are 2 amazing people. They are always happy and…read morecheerful. We have been going there since they opened. You also have Tina,Emma,Alissa who are wonderful. Now you have Josh who is helpful and strong. They are are wonderful people. They never miss a hi how are you or how can I help you. All I can say is my honey and I love them. P.S. there store is C

I originally envisioned a planted tank of 37 gal. we recently added a 80 gal tank in which we hope…read moreto become ciclid keepers. The staff, have worked to educate us at each step. they are helping to bring nature to my home!

All staff excellent for any aquatic questions that I had. Water testing prior to adding any new…read morefish and suggestions if anything off. The fish have always been very healthy and adapted well to my fish tank's. Inquired about a specific fish that came that were not currently for sale as they had a bit of a rough shipment. A few weeks later after they had stabilized I was able to purchase them. Finatics wants you to succeed in your fish endeavors! Thank you for educating and selling only quality aquatic friends and plants that I can enjoy!

Pretty nice small business. Corals are in abundance. Peter is knowledgeable and helpful.read more

After a bad experience elsewhere, I will not go anywhere else. They are super helpful and patient…read morewith me and all my newbie questions. I love my fish and corals. Best place around. If you want a place that's honest, this is your place hands down.

I cannot believe how rude the cashier (Addison ii think was her name). I'm still in disbelief. I…read morepaid for 1 self serve dog wash & when I went to buy my dogs some treats after the cashier charged me for another dog wash She kept telling me she was "watching me & I was in there for an hour and a half and she knows I washed 2 dogs". Every time I tried to explain I put my little dog in the station just to trim her nails, she kept cutting me off and saying "I watched you on video sweetheart " in a very disrespectful and condescending tone. By the way my little dog was filthy- anyone could see she hadn't been washed! The female cashier refused to even look at her & just kept accusing me of lying. My dog is white, you could clearly see that she was dirty and hadn't been washed. She then told me to leave. This level of customer disservice is appalling She just kept repeating "I watched you. You put her in the bath area sweetheart " This cashier should not be interacting with clients. All I wanted to do was wash my dog

Came here looking for a Gen 7 pet g7 blue Trailblazer. They had one left and it was a display…read moreversion available. When I was cashing out, something told me this was a bad idea. The staff never spoke of any 'as s' policy and did not give me any discounts for it being a display . The store was nicely stocked the supervisor was in the back, two younger staff members helped me. A few days passed my hubby was checking out the stroller, he decided to push it in the garage because it had more open space. The left back wheel came off , hubby showed me them put it back on and asked that I return it. He didn't trust that it was put together correctly. I went to the Pet Supermarket the next day. Kinda fought my way through the front door with the stroller and box. The supervisor again was in the back. Someone was hiding to my right, I could hear them but couldn't see them. They looked busy but really weren't. Got in line for my return the supervisor took me because she had the authority to do reforms. She told me they weren't doing returns because of Covid, that the manufacturer was to pay for this return call them. Fighting with the door again still no one helped with the door. I put everything in my vehicle and called Petmate the manufacturer. They said that THE STORE was responsible and the manufacturer didn't kick in until 60 days after the purchase date. I drove back to the store. The supervisor called corp. and listened on speaker while I spoke with the manufacturer. Pet supermarket did the refund. However it was so juvenile, unprofessional, frustrating, demoralizing. Once on the phone with Petmate, they notified me that covid did not stop returns. Also there was special money put away for refunds. And that the manufacturer doesn't pay until 60 days after purchase. I made a u-turn with Petmate on the line. Once back in store I told them what was stated. The supervisor called corp. She listened to my phone on speaker while on the phone with the manufacturer. At one point she reached over and hung up my phone. I got the refund however the staff behaved so unprofessional, it was frustrating and demoralizing and juvenile. I pray whoever goes there and buys something that you don't have to return it. Lord be with you if you do.

Yes yes yes yes go to this location This is a WONDERFUL…read morePetco Everyone is SO helpful The groomers are the best .

Was visiting family in the area and decided to treat pup to a quick in-between grooming nail & hair…read moretrim. We walked in (no appointment needed for several services), were assisted immediately and the entire visit was fantastic start to finish. We worked with Kylee in the grooming area and she made the extra effort to help ease my girl when we arrived, and the grooming was fast and trimmed to perfection. We have visited this Petco on prior visits and this is by far our favorite pet store - every staff member we have encountered has been warm and helpful. If in need of a groom when visiting, or if you are looking for a new local groomer, we highly recommend!

Manager at the store, very rude. Try to return to pet carriers that I bought yesterday at a…read moredifferent store and she refused to take them back because I did not have the original payment on hand. Even though I had my receipt and I had my phone number in the system. This is all that the original store said that I needed to do the return. The original store said that the original payment was completely unnecessary and the refund could have totally be done by hitting the back key . I tried calling the np store twice in the past two days, today and yesterday- and both times the phone has gone to their voicemail and the voicemail is full. This is the worst pet supermarket I have ever been to. The cashier was nice, but the manager with tattoos on both of her arms was rude. She laughed in my face and told me she had carriers and they didn't need my carriers, even though I was trying to do a nice thing to bring them back so that other people could have access to them for the evacuation. I will never shop here again ever.

Update: As of today January 11, 2024 there is STILL not a working bathroom in this store located in…read moreNorth Port...Pathetic!!! And please, do not post your apology, Just fix the problem! Fix that bathroom!

My dogs love this place and know exactly where to go in fishermans village to get there! The staff…read moreare always super friendly and helpful and they offer treats to the pup-customers. They do get busy during season and special events, but we have always had exceptional service. The treat prices are fair and the variety of offerings is great- they have bagged treats, harnesses, toys, human clothes, mugs, strollers, etc.

Nice selection of dog oriented items. Problem is that the owners don't do returns. I bought some…read moreBrittany socks for my wife and she didn't like them. Tried to return them 30 min. Later and told no returns. Only store credit. Hello, we are tourists. Not planning on returning any time soon. Stay away. Tourist trap.