My youngest kid recently moved back in with me after graduating from university far away, and…read morebetween the two of us, we've been juggling usage of my car. She had been saving up her money for a long time for a motorcycle (I have no idea how she initially hooked onto the idea of having one, as no-one in our family ever owned one or even contemplated having one. She is quite the black sheep in our family!), and this would be, by far, the biggest purchase of her life so far. As a parent, I gotta say, I wasn't thrilled, but I try to be supportive. She did a lot of research, looking into slightly used bikes, even checking some out and negotiating prices in Langley and beyond. She went to a motorcycle driving school and passed exams. She got the licenses. She called her bank to make sure all her ducks were lined up. And then she decided to check out a particular bike at this Honda dealership. And I was SO glad she did. Jason there was incredibly patient, answering all her questions (and mine). He and Derek were extremely knowledgable about the process of getting a motorcycle, the best ones to have as a new driver, all the details about the various bike models, etc. There was no pressure at all to buy any bike there and, after my kid fell in love with this particular bike, there was no pressure at all to purchase any additional warranties or insurances. I really appreciated how Jason said that my kid could always call or swing by if she had any questions at all about the bike or riding in general, and they there at the dealership would always be an available resource to her. As a parent, I couldn't have been more impressed. This, along with the bike's year-long warranty and the fact that it's a Honda, really provided me with a lot of peace of mind. Even though we live close to the dealership here, Jason acknowledged that it would be a bit scary for my kid to drive the motorcycle back (she's a spanking new driver!), so he offered to transport it in his truck, to our condo. Wow, so so nice. That was a HUGE help and relief, to my kid and me! The ICBC lady who came to the dealership to sign up my kid for motorcycle insurance and assign her a new MC license plate for the new bike was very patient and helpful, too. (How great, to have access to an insurance rep on site, eh? My kid didn't have to go to an ICBC office and return. Very convenient). And the bike she got is PERFECT for her, in every way. And she is elated with it. I've never seen her happier, TBH. I gotta thank Jason and Derek for making this whole experience so positive.

Very pro-active and customer oriented business. The service department and the parts guy are…read moreexcellent. Highly recommended.

CAUTION: to anyone looking to get their bikes serviced here. A mistake on their end regarding the…read morecorrect size battery for my bike resulted in unnecessary back & forth between the shop. Was ensured over the phone, while waiting for an oil change, that going with their in store battery would be a better option than a factory activated battery. I find out about 30 mins to close they didn't identify the correct size therefore the appropriate battery would need charging. Option was to let it charge over the weekend or leave with a 40% charged battery. When I came back I voiced my concern about how this situation unfolded and asked if they could remedy this somehow. The lady behind the parts counter was not only rude but unwilling to recognize a mistake on the shop's part shouldn't fall on the costumer. In the end, best she could do was a 10% discount on my next oil change (discount doesn't even account for Ubers or time off work). This individual lacks customer service, manners and paints the rest of the staff in a bad light. Keep your piece of mind and take your money elsewhere.

Took my 2013 Suzuki dl650 in because I had a wobble in my front tire, they took it for a ride to…read moreassess and the lady that called me while I was waiting had a bad attitude while telling me my front bearing was the worst they had ever seen in their entire lives and that I wouldn't be able to take the bike home, I said that was ok, she quoted me around $600 for the fix and told me my front brakes needed replacing immediately and I told her I could do that myself. She told me, "ok, so you're gonna take an uber home now." I said yup, and I asked when it'll be done and she said should be done early next week (I took it in on a Friday). It's now a month later (had to call to get updates as they weren't notifying me about anything) and I get the bike home after costing me $817.23 for what I now know is a steering bearing replacement and not a front wheel bearing replacement which is what I thought they were doing because they simply didn't explain it to me. I get home, look at my front brakes and was confused because they look great. I took some photos (attached) and called the service department, emailed them the photos and turns out my front brakes are great and the service guy lied in his assessment saying they have 1mm left and need placing now. The email guy called back and said I don't know what the service man was talking about and said, "you're good, they have about 4mm left on them still, so no, they don't need replacing, I'll ask the mechanic what we was getting at later." End of story, I will NEVER take my bike there again for repair... even though the service guy David is great. Not a happy customer to say the least, especially seeing as how my motorbike is my only source of travel for work (they were aware of) and I lost out on a lot of work because of their poor communication skills and straight up deceit. Just a heads up! Don't trust what they tell you. Ps, wobble is STILL there, less so than before, but common guys, I'm just speechless right now.

great service My favourite part is shuttle pick up and the driver is great. He remembers me and my…read morehusband by name and pickup and drop offs are right on time. Tia at service department is superb Being a regular client for the last 15 years, same location and suggested my friends too. Raj & Kiran

Marcello was an awesome driver, got me to work on time and safely with friendly conversation. Bill…read morehelped me with kindness and ease. I felt very well taken care of at Carter Honda.

Aaron is a good guy and there's some good prices on most things…read more I would definitely recommend this place

It is impossible to walk in this shop, and leave with just what you went in for. Thanks to the…read moregreat deals they have, it only makes sense to pick up some gloves, boots, or whatever deals jump out at you. This is a proper motorcycle shop, not a dealership. Their team has the experience to provide you with the best information to make a purchasing choice. Just don't go in if you are in a rush, as the shop tends to be pretty busy, and it is easy to get talking, and have time fly by.

I have gone into the store personally to try and resolve issues and were bluntly lied to. They said…read morethe person dealing with our file doesn't work there since beginning year but is still in their service. I personally had really bad experience from this shop.

We were told our scooter would be ready for pick up this past Thursday. We went in Saturday - paid…read moreto cab there. Many things were repaired against our instruction. The one thing we did authorize for repair was not repaired. I had to wait over an hour for them to fix the issue. I couldn't come back another day as I had only insured the scooter for the day. They have us some money back for the inconvenience. Completely ruined our plans for the day. Not a reliable or trustworthy business. Would not recommend this place to anyone. This is the first time I've posted to Yelp. But since I had so much time to kill waiting for them to finish doing what they were supposed to - I thought Id share to save others the same grief.

HIGHROAD vancouver COMMITED ICBC FRAUD They billed ICBC…read morebrand new parts but gave me my used parts repaired I was in an accident in with my motorycle in June, 2025. I was rear ended and was deemed not at fault. I sent my motorcycle to Highroad for repair. They insured me that everything would be replaced with brand new parts and the ICBC claim sheet showed I would receive all brand new parts. When i received my motorcycle back from Highroad, i noticed the paint work was very poorly done. It has paint/clearcoat drips, paint/clearcoat bubbles, unpainted areas, black plastic undercoat still showing, and dirt/dust stuck underneath the clearcoat. They agreed and said the bodyshop would repaint it in the winter time. December 2025, I take off my fairings to have bodyshop repaint it. I noticed one of the fairing wasn't brand new, it was my old fairing repaired and repainted. I was suppose to get a new fairing, badge, and decal worth $1100. I asked Highroad why I didn't get a new fairing, badge, and decal, they said they changed the ICBC claim to repair instead of replace. I checked over the parts sheet and that is not true. Then they said the parts weren't avaliable, also not true, i found mutiple places in stock with them. Then they said at the time, this was the best course of action. Also during repaint, I was suppose to have my brand new exhaust, frame sliders, and barend part installed. Highroad did not order them at all. It had already been 6 months since my accident. I asked them why they didn't order it yet, they said it is unavaliable. I emailed my exhaust manufacture, Austin racing, they replied back to me within a day and said they would be able to ship me one out in 3 weeks. The other parts i found easily on google. They charged ICBC $2355 to have my fairings painted at a bodyshop but I'm certain no certified bodyshop painted it. I asked them multiple times who the bodyshop they used is, they would not tell me. I told them I would drop off the fairings to the bodyshop for repaint but they wouldn't let me. I have text message proof that I'm being lied to multiple times about my issues. Pictures of the paint work: - Edges unpainted with paint/clearcoat drips - Black undercoat still showing through - Fairing they repaired and repainted. They masked the decal and the paint bled through - Headlight fairing backside is unpainted, other side is painted from factory which you can see - Hard to capture the dirt/dust under the clearcoat in photos but you can see how horrible the paint job is.

Exceptional service from Forrest in the apparel department. this guy went above and beyond to solve…read morean issue I had rather than just sell me a solution. That kind of honesty and service is unheard of at vehicle dealership. I recommend anyone go and see him for apparel and helmet advice. This dealership will be my go to from now on because of him.

Worked with Martin to get set up for my very first Vespa. When it came to finalize the deal,…read moreeverything was exact to the penny, a "no surprise" experience... just the way I like it! The team at Metro were great, I met the GM ( Sameer) as well as Christian (head technician) and Zoltan (the scooter whisperer). From the showroom to the shop I was impressed. Drop by and have a look!

Been going to Vespa Metro for 20 years and 2 bikes now, and can always depend on them. Super decent…read morepeople who care about the work they do and never try to sell me on anything more than I need. There's really no other choice for a Vancouver Vespa.

Do not and I repeat do not purchase a vehicle or trailer from these guys personal experiences have…read morebeen hell my partner passed away and this business has taken everything they possibly could hours after he passed away they will f*** you royally they claim to be your friends trust me they're definitely not think of your family read the other reviews moldy trailers water damage this that etc etc there is a fifth wheel for sale it is a custom coach with one slide they took that there is a 2006 pickup truck with transmission problems took that too all of our personal belongings gone it is now winter and they have left us screwed they took the trailer the trucks everything the day he passed so trust me fire beware community beware these guys are thieves and crooks and trust me I can tell you a whole bunch of other s*** that goes on after hours things they seem friendly helpful respectful it's just an act don't believe me read the other reviews go look at their trailers for yourself take my word for it stay away from these guys you want to know more I can gladly tell you more don't let them do to you what they've done to us and my late partner want more information get it first hand or message me and I'll tell you more who knows there might even be a protest in the future please please do not do business with these guys think of your family you want to remember the camping trips trust me you buy one from these guys it'll be the worst camping trip you'll ever have

Friendly, knowledgeable and quick to turn my break job around…read more I'll go back if I'm in a pinch--again.

Westside Ski Bike Board shop is the best shop in town. They provide great friendly service and…read moreexpert advice for skiing and biking equipment. Steve fitted my new ski boots and provided great guidance on my Trek mountain bike, based on my needs/use. They are still providing skis tune-up and service until end of May.