Brought my bike in on Monday, got it back today Friday. I am a 78year old women. They could of have said anything and I would not have known the difference. They updated the system, ran diagnostic and studied error log, what ever all this means but the bike runs great now. I have no problem with the cost. It was fair and less than I had expected. This bike will be in for the full treatment at the end of the season. Louise read more

More Bikes New Staff - Lincoln, Natasha, and Don took really good care of me. They did a great job on replacing my chain and helping me to see how best to setup my bike for the best riding experience ever. read more

This bike shop absolutely rocks - came in with my Rocky and Matt took good care of me.

Super friendly and helpful! I stopped in today because I needed some air in my tires. The team in the shop was incredibly friendly and helpful--they quickly filled my tires and even did a quick check of my bike. They pointed out a few minor adjustments I might need down the road but reassured me they could wait until next year. When it's time for a tune-up, this is definitely the place I'll be coming back to! read more

I went to the 4th Ave. location because the chain on my bike kept falling off the rails. I asked how much it would be to repair the problem. " Our minimum charge is $15." He shifted it a bit. I said I would come back in about an hour because my other bike has a flat. I said that I would give him $20 to show I was returning that day. I left with my bike. Within 5 min. the chain fell off. I continued home to get the other bike. When I returned I carried the bike up those stairs. Not easy for someone in their 7th decade. Upon entering I said, that having stairs at a bike shop is not the best idea. I then asked for my $20 back because I was paying with a credit card. He went to the computer and started typing and typing and typing for quite some time. While he was typing, I said that perhaps I should have asked what would be the probable outcome of his attempt to regulate the derailleur. I also said that I would have paid $15 for nothing. He looked up in anger. I said that I didn't say you, I said I should have. No matter, it set him off. He gets up from the computer without the $20 bill. I said, " Where is the $20 bill?" He goes back to the computer, opens up the drawer and gives me the $20. So, what was all that typing about? He then says I am threatening him! I said, " Are you kidding?" You feel threatened by a little old lady?! Then I said, " Where have all the men gone?" Suddenly, I felt I should just leave. But then I was dealing with an angry man already. Moreover, he might think I am trying to not pay him the $20! So, I am creeped out. Then he tells me to get out of the store! The guy has no shame! When 'mature' men abuse little old ladies, society has hit rock bottom. Where does the owner find these people? Is it that hard to find good help? Scruffy, creepy looking 'men' ....not okay, either ..... then they act like devients, too. lol read more

I am from Victoria and bought a bike remotely. Don was prompt in his communication and even offered to walk the bike on the ferries and meet me at the Swarts bay terminal. Amazing service and very happy with the new bike. read more

Horrible service and they won't tell you when they damage your bike, they will just try to charge you more money. I brought my bike in for a punctured tire repair, this part went smoothly and they were nice enough. At the end they just nonchalantly informed me of movement in my back tire and that for $30 they would tune it up, no new parts needed... the bike is new within the last few months, I've had no issues. The moment I started biking from the shop, I'm getting screeching, and my tire is moving significantly horizontally so I remove my wheel when I get home to see what's wrong. They snapped my axel or maybe they didn't but you had the back wheel off and decided to not inform me that the axel IS BROKEN. I am a local biker in the area and I will not be recommending this store to anyone. Maybe next time if you break something at least inform the customer before they ride off on a snapped axel! I'm glad I didn't get hurt and I hope you don't hurt someone with your questionable work ethic. Waste of money. read more

More Bikes - Bikes Near Me - Vancouver, British Columbia

Bought my bike in the interior, but the mechanics and Don get my bike in and out in record setting time. They've also warrantied my bike despite my buying it elsewhere, and the shortage of parts and staff due to COVID-19. I've had 3 separate warranty challenges, and they dealt with all three professionally. Definitely recommend. read more

I went in with a flat tire and asked them to also tighten my headset. Right away they flipped my bike over and completely scratched up my bike computer after refusing to put it on a stand when I asked. It took them 3 hours to fix because they popped two inner tubes, which I had to pay for. After leaving the shop I realized that the tire was rubbing like crazy and my headset was dangerously loose. When I took it back, they told me that they couldn't fix it that day and that because it would take them the entire day, that it would be $55 more. The manager was extremely rude and told me that I was just impatient. read more

I created this Yelp account solely to write this review. I snapped the rear derailleur of my mountain bike in half on a mild trail hill and needed to replace it. I checked Yelp for bike shops with high ratings and reasonable prices and landed on another shop that wasn't too far away (from the standpoint of driving in from South Delta). When I got to the other shop (this all happened in the first week of May), the fellow behind the counter asked me how much I wanted to spend. I said "as little as possible" (I ride at most a dozen times a year and don't need/want high-end equipment). He told me that the replacement wasn't worth the effort. He would have to replace the derailleur, chain and the rear cogset/sprocket. This seemed a bit extreme but it was clear that he wasn't interested in the work. He told me I'd be better off just buying a new bike. Perhaps he had some level of disdain for a bike purchased from a major discount warehouse. Disappointed that this was going to be more difficult than I had expected, I took my bike back to my car and got on my phone and found More Bikes as my "Plan B". I drove there and was welcomed by the friendly, enthusiastic staff, who examined the damaged part and told me the price of the derailleur was $20-25 or so and the labour would be about $35. There would be no need to replace any other parts. Three business days later, I picked up my repaired bike and paid the $66 bill. Everything is great. I'm still baffled why the first shop was so unwilling to do a simple repair. I'll give them the benefit of the doubt and use my bike for a year. If it is still fine with no failure of the other parts, I'll post a less complimentary review on their Yelp page. read more

Awful store and experience. Owner of the store Lucy was not helpful and sold a oiled bag with only 15% off. The bag had black marks, oil stains, scuffs, and she didn't have any solution or care. I would NEVER come back to this store. The bag was final sale with no refund. Buyers beware!! read more

If I could give zero stars I would. This was the absolute worst customer service I have ever received. They were incredible rude and dismissive of my concerns which stemmed from their incompetence and total disregard for basic communication. The disorganization within the shop led me to receive my bike three weeks late and $100 overcharged. When I raised my concerns, I was met with hostility and a total lack of accountability. I will never return nor recommend this shop to anyone I know. read more

My bike tube burst unexpectadly and I happened to be near More Bikes and they were total life savers. The service was exceptional and quick. When they realized the issue was with my tire and not just the tube they did not try to up-sell me on anything, they even charged me less for the tube because they no longer had the cheaper option. I will definitely be coming back! Thank you for your help today! read more

Used them in the past when they were called Dizzy Cycles and bought a Kryptonite Lock. Knowledgeable and honest. Also go there for tips on helmet for my toddler. Although I did not buy a helmet, they provide some good information to get a good fit for my son. read more

i rented 3 bikes while visiting Vancouver. An older gentleman helped me and my 2 kids and was very pleasant and helpful. I rented the bikes for 2 days and i soon discovered that the back brake on my bike was not aligned and so the brake pad was pressing on my back tire the ENTIRE time i rode the bike. Not fun on the hills in kitsilano, stanley park and vancouver in general. We returned the bikes at 11 on the dot on Sunday when they opened (in fact we were there early). No one came to open the shop until 11:15. it was raining, no fun. When i told the young guy about the back brake all he said was "that's too bad". I'll let you all decide if this is good customer service or not. But, as far as our family goes we will NOT be renting from MORE Bikes ever again. read more

have had nothing but bad experiences from this bike shop after purchasing a brand bike and being sold on their garbage 'lifetime maintenance' program. The maintenance work done by More Bikes has caused months of hassles and problems for me due to their shotty worksmanship which all started when it required a simple derailleur adjustment. I cannot recommend this store. Below is a recollection of my visits: Visit #1: My bike was having a slight issue mis-shifting and required a derailleur adjustment. I brought the bike in on a Tuesday to the Wesbrook location and received a call the following Wednesday that it was finally ready to pick up. After riding the bike home, the derailleur issue was still there and noticeably worse. Visit #2: The next week, I brought the bike back with the derailleur issue to the Wesbrook location. The technician said he would fix the issue while I waited at the store. He seemed to have troubles with the derailleur cable and was forced to pull the cables with a set of pliers which caused the cable to begin fraying. I mentioned my concerns about the cable fraying near the barrel adjuster but he guaranteed me that the cable was in perfect condition and that it would not snap. The next day I went to Whistler. While riding my bike from the car park to the lift, the derailleur cable snapped where the technician frayed the cable with the pliers. This caused me to spend the day riding without the ability to shift gears, and also caused the derailleur to be in a position which kept causing the chain to fall off each run. Visit #3: After having bad luck with the Wesbrook location, I took the bike to the 4th Avenue location. The employee promised to have the bike ready within 2 days and would call when it was ready. After 4 days, I had still not received a call and had to call myself to find out that the bike was ready. I picked up the bike and was told that the entire derailleur cable was replaced with an aftermarket one. Unfortunately, I assumed that the bike was working and did not test ride it. The next day I went to Whistler and when riding from the car park to the lift, I noticed that the bike would only shift 2 out of 10 gears. Visit #4: I returned to the 4th Avenue location upset about this issue and Matt took the bike in promising to fix it within the day. I was told I would receive a call when the bike is ready to be picked up. As expected, I did not receive a call and showed up when they were closing to pick up my bike which was ready. Matt mentioned that he had to replace the entire stock derailleur cable which was the problem, although I was under the impression that the stock cable was already replaced in Visit #3 which makes me believe that the work was not actually done. Another employee brought my bike from their back room and mentioned to Matt that "Something happened to the brake lever." I looked at the brake lever and noticed that it was bent to 90 degrees which is absolutely not how the bike was dropped off. Matt continued to change the subject about the brake lever and not take responsibility for it. For being a manager, Matt was one of the most unprofessional people I have met when dealing with the situation as he became angry, started swearing, and started making offensive comments when I brought back the topic of the brake lever. The following day I called to speak to the store owner, Don, who also failed to take responsibility for the damaged brake lever. After I asked to review the security cameras to see exactly what happened, Don immediately told me that they would replace the lever which makes me assume that something happened they didn't want me to see. I ended up putting the order in for a new brake lever at the Wesbrook location and the employee mentioned they would order the part from Shimano which would take a few days. When I went to go pick it up, they gave me the brake parts from a used bike which was in terrible shape and worse condition than the lever they bent. At this point, I realized I wasted weeks of time dealing with this terrible shop read more

On Wednesday, March 7th I brought my bike into the 4th Ave. store to get it checked over as required by the UBC Triathlon. The guy that was checking over my bike noticed that the headset was a bit loose. The mechanic proceeded to remove the plastic cover from what he thought was where the headset bolts were located. He then said to me 'I don't know how tri bikes work, you are going to have to go to a store that deals with Trek triathlon bikes', all while putting the plastic cover back on the opening. The last thing I wanted was someone who didn't know how my bike worked to be messing with it, so I said, sure no problem. I then went home and removed the plastic cover of the area that the mechanic was working on to see what was going on and found the head of the bolt that the mechanic at More Bikes had been adjusting had been broken off and left broken inside of my bike... I was beyond furious and called the store, but they were closed by the time I called. I took my bike into my regular shop (West Point Cycles) right when they opened at 9:30am the next morning and got them to check it out. More Bikes did not open until 11am, and I called then. The employee that answered the phone was the rudest, worst customer service representative I have ever experienced. He did not offer any help, advice, or apologize, he just kept repeating 'I don't know what you want me to do', and finally said 'well we don't deal with triathlon bikes'. Funny that their shop would sponsor a triathlon then... West Point Cycles had to disassemble the entire front end of the bike (not a small job) in order to remove the thread from the broken bolt, and the whole thing cost me $108. The following morning at the race I went up to the More Bikes tent, and the owner of the store was there. I explained the situation to him and he asked why I had not brought the bike into them to be fixed. I explained that two of his employees told me that his store does not know triathlon bikes, and that they only open at 11am, so anyone that works full time cannot wait until 11am for a store to open. Another employee on the phone also confirmed that his store does not know triathlon bikes, so there was no way that I was going to bring my triathlon bike into his store to be fixed. He finally told me to come into his store to get a refund for the work I had to pay for to fix something on my bike that his employee broke. He did not specify a date or time, he just said 'come into the store and we will give you a refund'. I then went into the 4th Ave. store the day after the race on Sunday, March 11th. The owner was not there, and I was asked by one of the employees to 'wait for half an hour and he should be back'. The employee that broke the bolt on my bike was in the back of the shop and came up and got involved in the conversation and said that he did not break the bolt and did not twist the allen key that he put in my bike. He said that it was probably broken before I came in. I asked him why he did not inform me that there was a broken bolt in the headset and he changed his story and said that there was a possibility that it broke on my way home. At one point he suggested that I had gone home and broken the bolt myself! I left the store as I was not about to wait half an hour on the chance that the owner might show up. I had to suggest that I leave my number and the owner could call me, and the employee at the desk was not in the least bit helpful. I got a call from the owner 3 hours later and he told me that his employee did not break the bolt and that I should have brought the bike into them to be fixed. I then explained how furious I was that I was 1) an employee broke something on my bike, did not inform me and left it for me to find 2) told that I would receive a refund 3) not told a specific time or date to receive said refund 4) told that I should bring the bike into his shop when two of his employees informed me that they did not know how to work on triathlon bikes. I also added that if his employee is not admitting his mistake now, why would he have admitted his mistake when I brought my bike in? We went back and forth and I ultimately left the phone call feeling physically ill from how I had been treated. Obviously, his employee had told him that he didn't break the bolt, that seems to be precisely the customer service mentality that their shop goes off of. I feel as though I was lied to by the employee that broke the bolt and by the owner of the shop who told me that I would receive a refund and then called to inform me that that was no longer the case. I cannot describe to you how furious I am with this customer service experience. I have never and hope to never experience anything like this again. I was shaking and felt sick to my stomach when I hung up from my call with the owner of the store. He was rude, aggressive, unapologetic and failed to see anything wrong with my experience in his shop. read more