I took my car in for repair on April 1, 2026, after it had been rear-ended the week prior. I was told repairs would most likely take a week. However, the lift gate ordered took longer arrive than anticipated. On 4/17 I was informed it was just now discovered that it also required a rear body panel which had to be ordered and repairs would likely take even longer. On 4/30/26 I was finally informed I could pick up my vehicle. When I go there and was able to go over the vehicle, I immediately noticed the paint color on the new lift gate did not match. I was willing to accept that as I know it can sometimes be impossible to 100% match a color - although my car wasn't very old so there shouldn't have been much fading to the paint. I also noticed that there was a spot on the driver side where a plastic accent met the paint where the brand new paint was already crack and chipping, so you could see the original framework of the lift gate. I was told in order to fix it, they would have to completely redo the paint job. Fine. On 5/30/26 I made my second attempt to pick up my vehicle. This time I made it as far as 1/2 mile down the road before systems started going haywire, lights on the dash were flashing, and I was warned none of the security systems were working. I immediately drove my car back and was told I would once again have to leave my car there. There was nothing wrong with these systems before the car went it. This was all due to a failure in process on their part. Someone did not ensure that everything was working properly and hooked back up before marking the car completed. I then had to wait another 48 hours for them to complete the camera calibrations. In the meantime, they also serviced my engine. Fast forward 3 weeks and I'm driving down the road when my AC dies and the engine starts overheating. I immediately take the car to my regular mechanic (who has serviced my entire family's cars for over a decade, and I trust implicitly). He informs me my radiator is leaking, and has to have been leaking for at least a month judging by the crusting of coolant around the leak. One month ago my car was sitting in a Faulkner garage. There was no radiator leak when I took it there. But somehow it left with one. Also, according to my mechanic there is no way a competent mechanic would have missed this while doing engine service. So either they're completely incompetent, or they knowingly let me leave with a damaged radiator. Faulkner has only succeeded in damaging my car more, and leaving me without a car for a significant amount of time. I would never recommend their services to anyone. read more

Made an appt for an estimate. Jennifer Michelle was very pleasant to work with, made the estimate and we scheduled a follow up for the repairs. The repair was done expediantly. All the staff that I interacted with were very pleasant a professional. Michelle went the extra mile. Thank-you all very much. read more

It took the shop 3 weeks to repair my parents' vehicle. We promptly dropped the vehicle off on the date advised by the shop. We were told during the second week by the insurance company that they did not start the repairs because another vehicle took higher priority. When I asked the shop, they confirmed that they just started taking apart the vehicle for repairs the second week but denied that had been just sitting there. Then they said additional parts needed to be ordered. Long story short, we are now stuck with the rental bill of over $300 since the insurance company refused to pay for the additional week that the car was not worked on. read more

Faulkner Collision Center - Damage to car when brought in - Body Shops Near Me - Harrisburg, Pennsylvania

Will never go use anything Faulkner again! My car was taken here years ago after a girl texting rear-ended me. Thought everything was good until recently. They missed a small crack that water has been seeping into and thousands of dollars worth of damage. They state that we never had work done there. we have the paperwork proving we were there. So I will never trust them again. They do not stand by their repairs and cannot even keep accurate records. Unacceptable!!! Please use caution when working with Faulkner in general. We will be shopping for a new car elsewhere. read more

Great customer service. Keya and Dawson helped me out in a very stressful situation. They were responsive, caring and professional. They handled my situation quickly and made sure my Subaru was road worthy. I highly recommend Faulkner Body Works. read more

On Monday I went to ask for an estimate. The person who helped me, a certain Dawson, something like that is his name, promised to send me the estimate via email. Monday and Tuesday passed and nothing. Today, Wednesday, I returned and supposed to send it via email, and Wednesday passed and nothing. I find this unprofessional. They should hire capable and responsible people. read more

Against my better judgment, I took my car there after being referred by Honda. I met with one of the adjusters named John. He was so cringey. There was another guy with him. He was ok. However, John was not. He waited until the other guy to walk away to start asking if my hair was real, how much of it was mine, and how long it took to do it. He could benefit from some Diversity training. He knew I was uncomfortable but kept going. Black women are TIRED of going places and being harassed about our hair. I went to get an estimate on damage to my car, that he thought was funny by the way. Another reason, I'd never go back there. While discussing the estimate he mentioned possibly estimating the damage for more than it should be and said I could get a kickback(his exact words). He was rambling on about different things that may or may not be needed, then said it could take about three days to complete the estimate. I told him, I'd stop by Thursday, he said no, maybe Friday. I was done at that point and left. So glad I did. read more

Adjuster Dave, Kia in the front office & the repair personnel involved in restoring my Murano to like new...a 5 Star Team...I'm very pleased!!! read more

They did a great job fixing my Subaru Forester after accident. John was very nice as were the front desk people. Glad to have my car back! Thank you guys!! read more

I have given this weeks for Faulkner to fairly handle their terrible service. I have called and left several message for Todd Kuhn and also Nick and Laura at the Collision Center. In short, the team has not addressed my concerns and has been fully unresponsive. It is no wonder Progressive Insurance will not contract with them as a preferred business, which is what the collision center told me they were when I dropped off my car. The short version of my experience is that the communication was horrible and the service itself was sloppy. The complete ignorance of the fact that my car was "finished and ready for pick up" per their standards was ridiculous and sat on the lot for at least one week without anyone even telling me the car was complete and ready for pick up. One week---that means that my kids and I had to pay additional rental car expense because no one had the decency to even call and tell me that the car was done. I asked for the out-of-pocket expense to be covered for the 3 extra weeks that I had to pay beyond my insurance coverage because of the poor service. Instead of doing the right thing by a Faulkner customer of at least 30 years across multiple Faulkner dealerships and service departments----Nick, the collision center manager, said he'd pay for just 5 of the rental days, and that was after Enterprise and Progressive kept calling Nick. This doesn't even cover the week that it sat on the lot for no reason. In fact, it would still be sitting on the lot if I didn't call myself and check in on the status of the repairs. I called and left messages for Nick and even stopped in person to see him. No response. I have left 3 messages for Todd now and no response. Today, I also sent Todd an email. In terms of the work itself---I specifically and very clearly asked if the car was test driven when I picked it up. Laura told me that it was---in fact, the whole way to Camp Hill and back. Yet, when I drive it not even two miles down Paxton Street to Faulkner Nissan for the car's inspection (because it was with the collision center for sooooo long that the inspection ran out two months later) the car overheats. Now, for those who know the geographic area, at best, Faulkner Nissan is maybe two miles away from the collision center behind Hyundai and down to Nissan. Then once it got to Nissan---it had to be towed back to the Collision Center. And what a surprise--no one---NO ONE--had the decency to stay in touch and update me from the Collision Center on what was going on. The car was towed from Nissan up to the Collision Center and back----and no one called me. This part of the experience is on top of the broken part, plus the way the car looked after they "cleaned" it out to be ready for me, plus the overall poor communication, etc. And now Faulkner doesn't even want to make this right and cover my out-of-pocket expenses? Seriously? For perspective, I asked for a few hundred dollars to be covered. Because of this poor service, it has also impacted my work as well. Such pathetic handling of this service at several steps in the process. I'm so disappointed in you Faulkner. DO NOT GO HERE! RUN--DON'T WALK. read more

Over the years I've brought a couple vehicles here to repair damage. Sometimes my fault, sometimes not. They've always been very respectful and helpful. They've gone out of their way to make sure my vehicle was repaired and looked like new again. Can't say enough nice things about these guys, very professional and they do outstanding work. read more

Very poor customer service. Only used these guy because of the insurances. First, it took a day and a half for them to even get to my van. Then, wasn't done when originally promised. The receptionists didn't seem like they knew at all what they were doing and very disorganized. I got the van back, 2 days later saw plastic drooping from the bottom. Put the van back in service and was told one of my drivers "must have run over something". Sure, that is possible, but this is just a company I do not trust and will never take another vehicle there. read more