Always very friendly, good knowledgeable staff of all things dry cleaning and stain removal. The small talk is great and they're very professional! Great service through & through read more

I've been a customer here for quite some time and, up until today, never had a negative experience. Unfortunately, this interaction changed that for me completely. I arrived at 4:58 PM to drop off my dry cleaning, just before closing. As I approached, the door was being locked. I asked if I could still drop off my items. The employee at the door looked to a coworker, who pointed at the clock. She visibly rolled her eyes, unlocked the door, and walked away without greeting me, no acknowledgment, no basic courtesy. At that point, I chose not to leave my items. It wasn't about the timing, it was the attitude. If your posted hours say you're open until a certain time, customers should not feel like an inconvenience for arriving within that window. I'll be taking my business elsewhere. There's no reason to spend money where you're clearly not welcomed. read more

DO NOT USE Faulkner's Cleaners! I gave them a leather jacket to tighten a button on. They told me two weeks and they would tighten the button. A month later, it's OUT OF STATE and they didn't tell me they had to send it to a leather vendor. Now they are saying TWO MONTHS and I have no way to get my jacket back. None of this was communicated. Shame on you Faulkners! Avoid at all costs! read more

I have never dealt with people so mendacious so careless lost my clothing lied about it after 2 weeks then found the clothing but hadn't cleaned it then the alterations and claimed they had to have physical permission for me to do the alterations did not explain the plain old dry cleaning I wanted done on the other items claim they try and call me they never did manager wouldn't come out of the back just handed me a bag of dirty clothes read more

I just used this dry cleaning business for the last time. I put up with their mistakes time after time because the lady who used to be there was so nice and always seemed so concerned. Now, the young girls working the front, have absolutely no interest in making a customer feel welcome. There's no eye contact, no greeting, just a "what's your last name". At the end, she didn't say anything except to find out if I want a receipt. Their attitudes are surly, at best. I don't blame them, I blame management for not training them properly. So, I'm done! read more

I'm sorry to see so many negative reviews for my dry cleaners. I've been using this Faulkner's location for fifteen years. In all that time, I've only had one negative experience, and that's saying a lot for a place I've utilized hundreds of times. The staff is always welcoming and helpful, and their prices really are competitive, from what my friends say. Some of my friends have switched from their dry cleaners to Faulker's, and they are all glad that they did. Timely service with a smile, and they've always taken wonderful care of my clothes. Consider me a loyal customer for life! read more

I would give zero stars if I could. Faulkner's claims to be a fine dry cleaners - but the only thing fine is the price they charge. They've had my order wrong on multiple occasions, lost buttons, and failed to clean things I've specifically asked to be addressed. Most recently they (with zero apology) gave me someone else's items mixed with my own and lost 2 of my husbands shirts. Zero apologies = zero stars. read more

Have used this cleaners for the more than 20 years of living in North Oak Cliff. Shame on me for not making a better choice. Two pants dropped off in early November to be hemmed, got both in the lady week, one today. Neither work was done. Do yourself a favor DON'T use Faulkner's read more

The manager was super attentive to my needs and even rushed my cleaning free of charge. The pricing was more than reasonable and I would recommend this place to anyone. I'm not sure why there are so many negative reviews when I had nothing short of an outstanding service read more

honestly this is the worst cleaners ever, they messed up order for something I DID NOT ASK FOR, and do not want to give me my money back, I payed over 200 dollars for something I DID NOT ASK FOR, they can only refund me 100 dollars because the owner said so. I find that truly unfair. will not be coming here again read more

I dont know what happened to Desiree, but yall need her back. She had wonderful customer service.

$10 just to iron 3 cleaned shirts is not mega expensive. But when the employee tells me it would of been cheaper to have those shirts washed & pressed by them. WHY WOULDN'T THE PERSON TAKING MY CLOTHES IN TELL ME THAT?? You know. Customer Service. I ask to speak to a manager. She shakes her head NO. Like oh well, we screwed you Yup. Bye bye. Fool me once. Ain't going to fool me again with your bad service. read more

The worst dry cleaning experience. Do not send your dry cleaning here if you care about getting your things back in a timely manner. I went in to pick up 3 items and they told me my duvet had to be sent to another location to be properly cleaned and they would deliver it for free that same day. Well that never happened then I called the next day and they said it was lost and they can't locate my 150 dollar duvet!!!! The gentleman told me he would call and give me updates through out the week, once they located it. He never gave me a call back. It took almost 2 weeks and me eventually having to go back in for the 3rd time before they gave me the duvet with zero apologizes. I also still had to pay full price and didn't get accommodated for any of the inconvenience this place gave me. I do not recommend they are overpriced and obviously misplace things far to often. read more

The worst ever customer service! I stepped in and greeted good morning to the two young women working behind the counter, but they didn't turn to look at me. They kept working while keeping their heads down. There, I was the sole customer. When I approached Nayeli and greeted good morning once more, she merely asked for my name. She disregarded my query and continued to stare down at the computer when I questioned whether she was having a nice day. She gave me my total and I requested her to double check because I thought my order had been paid in full, and she responded extremely aggressively, "If it was, I would see it on my computer." The moment I lost patience with her, I requested a manager. She didn't respond and walked off. I was livid! What is this world coming to?? If you aren't good with customers DO NOT work in customer service!! read more

I picked up a sweater here and it had three NEW stains on it after being cleaned. I asked about it and was told that it got dirty again because I left it there for too long and it got dusty, which makes no sense since it was wrapped in plastic and these stains were rusty brown. I've always thought Faulkners was overpriced and the staff unfriendly but I kept coming back because of convenience. Now I'm finally done. read more

I've been looking forward to using this cleaners since it's in my neighborhood. My first visit was horrible. I arrived at 9:01am. They refused to give me same day service. I am leaving on a trip tomorrow and needed a quick turnaround. The employee had major attitude because I still requested same day service and that we're talking 1 min from their "cut off" time. I wish I had read all the negative reviews before wasting my time here. read more

This place has turned around ao much in the last 3 months. Rebecca the new Manager was very attentive and the place looks great (much cleaner) you can tell their professionalism has stepped up. Lookong forward to many more years of being a patron read more

Sign says open at 7:00 am. Waited for THIRTY MINUTES to pick up clothes needed for a flight out. Waited with 3 other customers. No apologies, no acknowledgement that she wasted our time, arriving at 7:30 am. This is unacceptable. With the nature of the reviews here, it's only a matter of time... can't wait for a new chic restaurant to move in to this space! Bye, Faulkner's... read more

They only reason I came here is because of how close it was, big mistake. Next time I'll make the drive to a more reliable location. I took a comforter to get washed because it was too big for my washing machine. Dropped off on a Monday with a promise date of Wednesday afternoon. I came Thursday evening after the promise time and they didn't have it and no explanation as to the delay. Fast forward 1 WEEK after promise date and they had it but only because I kept calling the other locations for a status because the Oak Cliff location can't be bothered to answer their phones during business hours. They love to tell you "call us before you come" -_- ....ANSWER Y'all's damn phone then!! In the end I got a discount but only because I asked for it. Shitty place, save your $$. read more

Final product okay. Sign said they close on Saturdays at 5:30pm. So I rushed to arrive at 5:24pm to see an employee on her phone at the counter, which is great because they are open! Wrong, it means they already locked the doors and are going to stare blankly at you while you attempt to open said locked doors. read more

Needed a local dry cleaning place to dry clean my clothes and decided to try this place. The service was okay and a bit expensive, but it's quick easy- bought it in on Friday and picked it up Saturday afternoon. So far nothing wrong with the dresses I got dry cleaned, they were able to get noticeable strains out of the dresses especially a white linen dress!! read more

I have been taking my husband's shirts here for about 2 years and in the last 3 months they have ruined 3 shirts. The first time, fine, no problem they gave us a credit for the $35 I stated we paid for the shirt. The second time, tears in the exact same place. I stated that the the shirt was $75 (more like $200 though) but they only gave us a $45 dollar credit this time. I was upset and asked for the manager to call me...never happened. Today I just went to pick up and AGAIN for a third time they ruined another shirt. This one was the most expensive $250. The tears were in the same place of the other shirts. This time however, they tried to claim that the shirt was already torn. Yeah, no, I don't think so but nice try. I was a loyal customer but they are bad business people not to mention the 3 ruined shirts. Furious!!! :((((( read more

The absolute WORST place to take your cleaning. New clothes come back with irreparable stains, buttons on shirts melted or missing. Terrible. read more

I've had the buttons on 4-5 shirts completely ruined. It's partly my fault for continuing to use this shop--I live a couple blocks away. I figured the first time was a mistake. Unfortunately, I was wrong. I would not trust or recommend this place to launder or dry clean any fine or expensive clothing. read more

I have lived in WH for several years and have used Faulkner's ever since. I have never had a problem. The only problem is that they don't have a 5 for $x day. read more

I have used them and have never really had any major issues but I stopped in to ask them if they did any tailoring and they had just locked the door and they just shook their head "No." So I hollered through the door to ask if they did any tailoring or knew of anyone and they still had not stopped shaking their head "No" like they were ignoring me and didn't even try to help. I understand I got there at 6:01pm and you close at 6:00pm but being a customer for several years, you would think they would have had the decency to help or answer my question. I can see from other posts that customer service is not their strength. read more

Do not bring your clothes here. Was not ready when originally told us then doors locked when tried to pick up. Buttons broken off men's shirt. Very disorganized. read more

Faulkner's is okay and we use them when we are crunched for time. Over the years (20), we've had a couple problems. One is echoed by another reviewer. At one time, they did give our clothing to someone else. Another time, they washed a hand-woven, irreplaceable alpaca shawl, rather than the dry clean it needed (if I'd wanted it thrown in a washer, I would have done it at home), and ruined a $300 work of art. They reliably break buttons, wad-up shoulder pads, etc. and don't follow up with repairs. When these things happen, no compensation is given. But, as I say, they'll do in a pinch. Don't take anything you treasure or anything expensive. read more

I write a review that was taken down. They're still charging waay too much with no price list anywhere! $15 for a suit other cleaners charge $8 this place is a ripoff read more

OUTRAGEOUSLY EXPENSIVE!!! I recently moved to this neighborhood and was excited about the convenience of the location. The quality seems good, but it cost me nearly three times the cost of the cleaners I used to use. If cost is not a concern for you it's fine, but I won't be back as I don't enjoy getting gouged on price!! read more

USE CAUTION WITH FAULKNERS::::: I just recently started using this company. The first couple times my clothes were coming back wrinkled worse than they were when I took them in. I also realized the prices seemed much higher than what I was use to. I thought it would get better so I decided to give them one more chance. That chance proved to be a mistake.. When you have to take your clothes from one cleaners to anther, just to have the wrinkles that were creased into your cloths removed is just not good business.. read more

The negative reviews I read on Faulkner's kept me from supporting this business for too long. I can't say enough about this place. The quality of service, staff, and prices are solid. Both the morning and afternoon crew are attentive and have gone out of their way on more than one occasion, all while with a big smile on their face. If you've had a bad experience with them in the past, I would definitely give them another shot. I've been going there for about a year now and wish I would have started sooner! read more

I've lived in Oak Cliff for 5 years and have routinely spent somewhere between $100-$200 a month at Faulkner's. They rarely got my order right and even though I was in there pretty much every week, the people behind the counter never managed to learn my name. And this place isn't McDonald's - there are never more than 3 cars there at any time, ever. I am now going to Horrell's in the strip center with Subway by Methodist. Horrell's is much less expensive, they have gotten everything right every time, and no exaggeration, from the very first visit they remembered who I was and greet me by name when I walk in. read more

I tried Faulkner's when we moved to Oak Cliff. That mistake cost me several hundred dollars. I went to pick up my clothes after using Faulkner's for the first time. I needed the clothes so I could pack for a big business trip the next day, only to be told I already picked up the clothes. Certain I had not suffered from amnesia I said that I had not. After being accused of lying and not getting anywhere with the staff or owner, I was forced to go buy new clothes. Later that week, they called to let me know someone brought my clothes back. Turns out they give my clothes to someone else. I barely got an apology and no compensation. A mistake I could understand, but their insulting insistence that I had picked up the clothes, having the nerve to argue with me, and call me a liar is just too much. I can't afford to use businesses like this. read more

Love it! The girls are nice and greet you when walk in. They are a little bit expensive but if you can afford to buy a $100 blouse, then you can spare $5 to get it clean. If you cheap then I suggest somewhere else. They haven't lost any of my items but did damage a good top. I talk to the girls and the owner and were all polite and apologetic . They sent me the check in about a week or two. I understand stuff happens and they took responsibility. Over all they are good. read more

4 visits to this place because they are soooo conveniently located to my home. Out of those four visits--one damage to several buttons on a sweater, one dress pants returned with tears in leg (pants had been cleaned over 20 times and still looked brand new until I brought them here), a HORRIBLE alterations job to remove pockets from a dress (literally cut the pocket in half and did a straight stitch across so that pocket still existed/bulged), and one shirt returned with orange stains covering it that were not there when brought in. Several other items had creases/wrinkles pressed into them, so I had to iron after taking home. No apologies or responsibility accepted. I have FINALLY learned my lesson and will never chance this place again. Lastly, I walked up to see them locking the door at 6:00pm on the dot and they refused to open the door for my two drycleaning items. Wow. No clue how this location is still in business, except it's just that...location, location, location and scant other choices in Oak Cliff. read more