Non existent customer service. After countless emails and phone call attempts I was finally able to get a hold of someone on their Facebook page by literally typing a . repeatedly until someone responded. Then with out any discussion they just said "we have issued a refund" I said no I still want the items and they said they are not able to sell the products anymore even though they are still on the website. At least I got my money back. BEWARE! P.S. Screenshot of convo attached. (Only removed order number and transaction details read more

Favor Warehouse - Self Storage Near Me - Thornwood, New York

The customer service at this company is so atrocious it inspired me to write my first negative review. Their system allows a customer to place an order that the company cannot process. Supposedly, somewhere on this busy website they list lead times - but not on the ordering page. Here is the sarcastic and inappropriate response I received from their customer service: "It appears that you do not wish to take any responsibility for your actions - i.e., placing an order with so little time before your event on a holiday week and not reviewing the clearly posted processing times nor our clear cancellation email - both Rush Processing and Expedited shipping were offered directly on the checkout page - processing time is highlighted twice - once in bold on the item page. By your argument, should you choose to operate your vehicle well in excess of any posted speed limit, the fault lies elsewhere since the manufacturer created a vehicle that could exceed the speed limit." A simple solution to the problem, along with an apology for the issue, would have been standard. Clearly, Favor Warehouse receives so many orders from the public that they are above treating people with normal kindness and consideration. read more

Super rude individuals. I have used them in the past without an issue. That must've been my lucky day. Because I haven't had luck like that since. I recently placed an order on their website and paid for rush processing which states production time will be cut in half from 10 days to 5 days. They emailed me to say they were refunding my money and canceling my order. I asked why if I was willing to pay for rush and examples the importance of the order, for a military retirement dinner. Their response: "Wonderful response. We appreciate your service and have several family members who are veterans. But that has nothing to do with this situation. If you had read the information provided on our site about processing times for this product you would have noticed immediately that delivery by the date specified would be impossible. We quite clearly state in multiple places on the site, including but not limited to, the product page itself, that production time is 14 business days and cannot be rushed." I responded and told them to save the excuse I was ordering with someone else. They replied again to say the other company was on for it. Who does that??? What serious business does that? Please use another company. They aren't worth the hassle. read more

Super cute favors. Make sure you order with plenty of lead time!! I ordered 36 heart-shaped measuring spoons for my nieces bridal shower, and the guests and I were very pleased with them. The problem was that they took much longer to arrive. In fact, they arrived in the middle of the shower! Thirty ladies applauded so loudly (I had told our guests that their favors would most likely be given out at the wedding) that I think we scared the Fed Ex guy because he ran away from my porch after dropping off the box. The order was placed on June 20th. Shipping was ground: 2-6 business days after processing. Items arrived July 9th. Even with the July 4th holiday, it took 19 days from ordering to delivery so 12-13 days to process a small order? It seems way too long. Maybe Amazon Prime has spoiled me. read more

UPDATE: I literally just received an email which says that they are unable to fulfill my order and that I need to dispute the charge with with my credit card company!!? THIS COMPANY IS A SCAM. I am reporting them to the BBB! Worst Experience Ever!! Ordered bottles for my wedding and didn't receive notification until after my payment went through that they were conveniently out of stock until two weeks later! It is now past the date and no shipment! No one answers their phones, I honestly think it's just a recording and no one even works in the office. No response after three emails! So disappointed I didn't read reviews before I ordered! read more

Please do not order from this business, read the fine print. I received my order and one item was missing, when I called, Maria told me that she can only refund $1.05 for the item, if she was to ship me the missing item, the postage will be $2.80. I said it was not my fault that the item is missing, why am I penalize, she said because I applied the shipping code, that's the policy. I paid $16 for ground shipping. Please don't order from small company like this one, even though it's their mistake, you have to pay the consequences . read more

Do NOT order from this company! I ordered customized champagne flutes on 7/30/15 for my 10/17/15 wedding. The order status said processing but when they didn't arrive a week before the wedding I emailed the company. Maria said they sent the order to the manufacturer on the day I ordered but it was never received and a week before was too late to do anything. Other sites had similar glasses available on rush order but they cost 3X as much and she obviously didn't want to admit to the company's error and pay the difference. She then turned it on me that I should have contacted them 2-3 weeks ahead of time even though everything appeared to be processing. Maria stated that they couldn't possibly keep track of every order they receive.....seriously?!?!? If you can't keep track of the orders you receive then you shouldn't be in business!! read more

I wish I could give no stars. They are terrible. I made a simple order from them three weeks ago. And as of yesterday my order was still pending. On the order form it also ask for your event date. 8/7/16 what was the point of that if they didn't even process the order: and then to top it all off. Customer service doesn't answer and you gotta email them regarding your order. And they tell me they will cancel the Oder OH and I gotta make a dispute with my credit card company to get my dam refund! What the F*** is that all about! They suck I will never order from them and I will let everyone know not to either. Terrible! I've never experience such terrible customer service in my life and to top it all off not refund me a credit to my charge card like a normal establishment would! read more

I will NEVER in a million years order from here again. I paid extra to have express shipping for absolutely nothing I still haven't received my order. It's a scam I would not recommend this website at all save your time and money and shop elsewhere. read more

i wish i could give 0 stars! below is the exact email of what i sent this company after not getting the favors i ordered for my sister's bridal shower. after failed attempts to get a hold of customer service. they will never have a live rep and force you to email. they never responded or at least tell you they won't meet the order so you could come up with a plan b. ~ i cannot believe this is how you plan to keep a business going by not meeting your orders and delivering on time. to make matters worse, you don't have a true customer service team who answers phone calls and your only method of communication which is "email", you don't respond to. a simple email letting us know you can't process the order by my event date would have been better than being ignored. i usually don't write these kinds of emails, but i am very frustrated. customers come to you because they are celebrating a special moment in their lives and as a token of appreciation to their guests buy your products. now i have to run to a store and think of a last minute crappy plan to replace the simple label that was supposed to be attached to a favor. i have sent over 10 emails over a 5-day period to simply request a status update on my order that you were supposed to expedite because i paid for it. i checked the item number and my product didn't require additional time to process because it was a simple label i could have created myself in 15 minutes. you don't even have the courtesy of telling your clients that you cant make their order so they have enough time to do something about it and come up with a backup plan i will make sure all my wedding planner friends and all sites get a true review of the horrible business you are running and your horrendous customer service. and i expect a full refund!!!!! read more

Do NOT order from Favor Warehouse! I ordered 250 picture frames on 7/8/16; Favor Warehouse promptly took my payment of $233.10. However, I have contacted them several times and filed their required FW report twice, but still have not received my merchandise. The last communication from them was an e-mail dated 7/25/16 that said I would receive my merchandise "early the next week." It is now Thursday of the "next week," and I still have nothing. They do not answer the phone at all, and the message says that they are extremely busy with calls, no matter what time of day or night you call. I either want the merchandise, or a FULL refund immediately. I will report them to the BBB, the Google Trusted Store, and the State Attorney General's Office if this is not promptly resolved. They should not be allowed to conduct business this way. Update: After reporting Favor Warehouse, and sending several more e-mails, FW told me to file a dispute with my credit card company, and that they would not be able to fulfill my order. Fortunately, my credit card refunded my money on 8/9/16. I ordered the exact same frames from another company, and received them in about a week. So, it is definitely an issue with the integrity of Favor Warehouse. DO NOT order from Favor Warehouse! read more

Over a month after ordering, and 2 emails with very vague answers, I now receive a message saying I need to "Dispute with credit card company". This company is out of business, I guarantee it. DO NOT order from this company. They won't even issue a refund when they ADMIT they can't deliver a product. read more

Definitely do not order. Money was charged to my card. Upon checking in for an update, I immediately received a notice that the order was cancelled and that I needed to file a dispute with my credit card company. No refund was issued. This is a scam. Now I am worried about who has access to my credit card number at this company! What a mess. read more

Please read reviews on businesses like this!! The set up of this business is sadly a VERY bad representation of an on-line business. If I had read the reviews before ordering, I would have NEVER ordered $700 worth of product and paid $92 in shipping. I even paid for RUSH processing to allow myself 3 weeks for any error or oversight on a 5 day max order. Only a few pieces arrived 2days before my event and without any way to directly contact any customer service...another package was dropped after my event had taken place! After more than 20 emails of concern and trying to get answers....I have complete radio silence! Sadly...if this was an honest mistake, I would just like a refund. ...But I will be following up with FBI online business Scams & Cyber Crimes!! read more

The one time I don't research a company and I get scammed! The one time! Don't order from this company. You will not get what you paid for. Now I have to dispute the charge with my mother in law's credit card. What bullshit. read more

If I could give negative stars I would. I ordered rose mirrors for a bridal shower 2 months in advance, which I thought was plenty of time. The website claims the order is processed and shipping info is sent within 5-7 business days which is NOT true. I decided to email 3 weeks after my order when I didn't receive a shipping confirmation. They say they will answer your inquiry in 24 hours, which is also not true. I got an email saying they are experiencing higher than normal email and call volume and they would answer my question as soon as possible. 2 weeks later, no answer. I call and a recording says everyone is busy and send an email and the recording hangs up on me. I send emails and get automated responses. I have asked for a full refund and cancellation of my order. This place has the worst service. Beware! UPDATE: after sending more emails and telling the company I would be taking legal action if I did not hear back, I received an email that said they were unable to fill my order and to file a claim with my card for the refund and they would consent. Yet another headache from this company. Not only am I without favors for the bridal shower, but now I have to file a claim to get my money back. So unprofessional. read more

I just wanted to drop a note to all the future brides that DO NOT ORDER anything from this warehouse. I ordered my wedding party favors here (200 personalized matchboxes) five weeks before my wedding date. It took them THREE weeks to delivery my package. BUT IT IS NOTHING LIKE WHAT I ORDERED : WHITE MACTHBOXES AND SOME STICKY LABELS SAY "LIZA & LARRY 08/06/2016" THAT IS NOT MY NAME AND MY FIANCEE'S NOT OUR DATE!!! contacted them via phone and email. NO RESPONSE!!! I wish there is -100 rating option for the RESPONSIVENESS because no one will answer your phone call but the stupid voice says " Thank you for contacting favor warehouse, all of our representatives are currently busy with the clients blah blah blah blah...THANKS FOR CALLING GOODBYE" NOW it marks 5 days before my wedding they said sorry for the inconvenience they wanted the package back and would refund your money when the package was sent back to the warehouse. WHAT THE HECK!!!! This is so UNPROFESSIONAL problem solving method!!! they have caused me a lot of stresses and troubles. and this is how they treat their clients?!!! please all future brides you DO NOT DESERVE to be treated like that they are supposed to help you with your wedding planning not putting more stresses on you and letting you hanging like this. read more

This website is a rip-off! I ordered $100 worth of favors in July, then in August was sent an email that they no longer carry the item and to purchase it from another company. It's now 2 months later and I am still attempting to reach them for a full refund! There is no number to call to contact customer service. I have a dispute out with the credit card company and so far they have not been able to make contact with them either! DON'T BUY FROM THEM!!! read more

BUYER BEWARE!!!!! This company cancelled my order because I paid for shipping according to THEIR shipping instructions for delivery date they could not meet. Instead of calling me and asking me if I wouldn't mind a later delivery date, they automatically voided / CANCELLED my ORDER via email. The email stated that I could contact them via email, if I wanted to reinstate my order. I did so, only for them to reply with instructions that I must complete the entire process over again, meaning: I would have to sign in, look up the item, put it in my cart, fill in all the address info, credit card info, look up shipping prices etc. What a crock! I'm NOT doing that whole ordeal again! It's just not worth it! Terrible customer service! read more

Do not order from this company! I ordered 120 mini lanterns for my wedding that were supposed to arrive January 8th by EOD, but it did not, and tracking kept saying "in transit". When I finally received them on January 11th, only 48 of the 120 lanterns were in the box. I contacted the company and they said the package was supposed to be 70lbs (which was true). They asked ME to contact UPS to find out what happened to it (which should have been THEIR job, as it was THEIR product). UPS told me they didn't know where the rest were and would have to put in an investigation, so I emailed them to tell them that....no one answered me. I emailed them again asking someone to call me. They call the next day and ask to send a picture of the shipping label (so I did) and all they said was they would issue a UPS investigation and get back to me (WHICH UPS ALREADY TOLD ME)....mind you, I still needed the rest of my 72 lanterns. I emailed them again TWICE and tried to call multiple times (you CANNOT get a person on the phone there....very fishy) and NO ONE EVER GOT BACK TO ME. I ended up having to dispute the charges with my credit card company in order to get my money back and order elsewhere. Not to mention...I started opening the boxes of lanterns this weekend and 80% of them had broken glass in them. read more

do not count on this company for anything! they advertise products, take your money, and use the money for a week or so and then cancel the order !!! stay clear !!! dont take chances with this company !!!! read more

Buyer beware!!! I placed an order on 6/26 and never received it. My function was 7/9. It said 3-5 days processing. I sent several emails and no one ever responded when it says 24 hour response. Don't try to call because you only get a recording telling you to send an email. If I had only read other reviews before ordering. I do suggest to Google the address and see where they are supposed to be located. I wish I didn't have to give them 1 star. read more

Do not order products from their online website. Favorwarehouse.com They made my custom favors and made the order incorrect twice and I paid for express shipping. They only offered to refund my money if I returned the items but it was too late the second order came 2 days before my event. So I had to use the favors with the wrong artwork all they offered was a credit for the rush fee but not for the inconvience or the express shipping. I would not recommend them at all got to another vendor who is better at making the products they sell with better printers and graphic designer. read more

I am still waiting for a package that I ordered on July 8th. They took my money 3 days after the order. Every time I Check my status it's pending. No answer to emails. No one answered the phone, automated system and you can't leave a message. My daughter's graduation/off to college cookout is next Weekend and I will probably have no favors and no extra money to purchase new ones. I wish I would have read the reviews before placing my order. read more

To all the Brides planning your wedding it is my recommendation that you DO NOT order anything online from Favor Warehouse! I placed an order on May 21st. They never answered any of my phone calls. Finally responded to my email on June 2nd telling me the order was cancelled! It is now June 19th and they still have not processed my refund for a product I NEVER received!! read more

If I could give less than one star I would. I ordered an item from here 3 weeks ago expecting everything would be ready before I got back from vacation. After sending a second email requesting an update about my order they sent me an email cancelling my order saying they cannot fulfill it. DO NOT order anything from this site. read more

I ordered my favor boxes on July 9, 2016 and still have not received them. They are ignoring my emails, and you can't talk to a live person. You get a recording that states not to leave a voice message but to contact them via email. Stay away from this company! read more

This company is a scam - do not order. They will process order and never deliver. Then they'll email you saying the ordered has been cancelled and you should dispute it with your credit card company. DO NOT ORDER! read more

DON'T ORDER FROM FAVOR WAREHOUSE!!!! So disappointing! Their website shows super cute favors. I ordered wine stoppers with plenty of lead time and 1 month later I got an email (the week after the event I needed them for) saying they can't ship them and I should dispute the charge with my credit card. WHAT? I had emailed them 5x and checked the status of the order on their website weekly and it STILL says that their going to be shipped out. Of course they charged my credit card immediately. I should have checked their reviews online before I ordered. This company has many, many complaints from unhappy customer. STAY AWAY! read more

I have never reviewed anything on yelp before but I had to get the word out about this business. This is a total scam. They take your money but they do not answer phone calls or emails. Do not do business with these frauds! Go somewhere else! read more

DO NOT order from this company! Placed an order a month ago and have not received any information about my order, but the money was taken out of my account the next day. I cannot get in touch with the company - The phone number given goes straight to a recording and there is no option to leave a voicemail. I have sent many emails and they ALL are returned with the same automated reply. The emails say there will be more staff and a new phone number, but I have yet to see any of it. All I want now is to cancel the order and get my money back, but that is impossible!! read more

Beware before ordering!!! Customer service is terrible. In fact, its nonexistent. The number provided is merely a pre-recorded message telling you to go to the website to figure out your issue or email them for a response. There is no opportunity to talk to live person when you call the number. When I emailed them about the status of my order, there was no reply . My order showed a pending status on their website for over four weeks. This company is terrible! Do not order from them. read more

DO NOT ORDER FROM THIS COMPANY!!!!! They will take your money and not ship your items. I ordered wedding favors and after 3 weeks when they still had not arrived I inquired where my shipment was. I was sent an automated email to advise me they cannot fulfill my order and to use the email to dispute the charge with my bank!!! The would not refund my money!!! When I contacted them again to ask them to please refund my money. I received the same automated email! read more

Favor Warehouse is horrible!! I wish I read the reviews on this place before I placed an order. I ordered favors for my sister's baby shower a month before the event. As the day got closer still no favors.I emailed the company asking for an update and voicing my concern about receiving the favors on time. I received an email from the company saying the favors will arrive the Friday before the baby shower, which was on a Saturday, July 30th. Long story short - they never came. I emailed the company August 1, the Monday following the shower stating I didn't receive my favors and I want a refund. I did receive an email apology and was told my money will be refunded withing 10-14 business days. After waiting a month and still no refund, I reached out to them again. This time I received an email telling me to dispute the charges with my credit card company. WTF!! So now its September 5th and I am working with my credit card company to get my money back. read more

Same story as every one else. I ordered and paid for the product. Two weeks later I receive an email they cannot fill the order and I need to DISPUTE the charge with my credit card company instead of them issuing a refund. Do not order from them!!! read more

I ordered on july 12th, they promised i would receive my items in 5 days. a couple of weeks past and NOTHING!! I emailed several times before getting a response. They promised it would arrive within a few days. I waited another 10 days and NOTHING!! They take your money and make false promises. The customer service is non existent. Finally today I get an email telling me that they cancelled my order and that I should dispute the charge. So basically they do not even have the decency to refund you, they make you work for it. I wasted almost a month and didnt get what i wanted for my event. DISGUSTING!! read more

My favors were not for a wedding but rather for a graduation party. I ordered the mason jar with lids. The product showed in stock and shipping from NY (I am located in NJ). I picked these favors because of price (they were the lowest I found) and from the picture they looked great. After I placed my order, I started reading such negative reviews I began to panic being that my event was 3 weeks away. I read the complaints about non response, or the run around and became concerned. I ordered these on Friday 4/22/16. I sent them an email that afternoon (they close early on Fridays I read) explaining that I read the reviews and that my event was 3 weeks away if they cannot meet my date I would need to cancel. Since they had closed for the day I figured I would sweat it out until Monday to try again if I heard nothing. I was surprised on Saturday evening I received an email saying not to worry that my order would ship on Tuesday the 26th and arrive by Friday the 29th the latest. To my surprise they arrived the Tuesday 4/26! The product looks great, the personalization came out as they illustrated as well. So I wanted to write a recent positive review for those that find something they like and want to give them a chance. I would use them again. read more

i placed an order on 7/13/16 & to date all i have is the charge on my credit card - no favors & no answers to any e-mails i have sent -- this company's website should be shut down immediately -- they are a scam & now i'm screwed for favors i don't have for 125 party guests -i will never do anything other than advise people how terrible this company is ---- read more