it is alarming that a moving company has been allowed to continue operations for this long when they are criminals. Not only was personal property flat out stolen during my move other items were damaged beyond repair. Their staff was rude and even called me a "white bitch" when I repeatedly asked for them to put on shoe cover booties. They are simply incapable of packing or moving anything properly even on the most basic of standards - they are certainly not white glove delivery as they advertise on their website. Company owner refused to refund me or compensate me for anything that was broken forcing me to commence legal proceedings. All that was offered was random TVs and furniture that was clearly stolen from other moves. Save yourself the time and grief and hire an actual white glove delivery service. make sure they are bonded and never ever use Deland Moving Logistics for your move. read more

My father-in-law gave my wife and I furniture he had in Deland's storage as part of his wedding gift. This had to be a good help to settle in our new house. First of all, our new house is actually entirely renovated. We just moved in after they finished renovations, with nice new walls and wooden floors, entirely clean. For more cleanliness we even paid an extra cleaning from the landlord. The movers came with my father-in-law's furniture. They began to move everything to the house with not much care. As a result, our new and just painted walls are now decorated with scratches and black prints of dirty hands. Our new wooden floors are full of scratches and we'll need to request a new cleaning and probably polish the floors. One of the scratches is a serious one. The landlord was present when all this happened. One of the parts of the closet came with what looks as a well developed humidity. The furniture had been 5 years in storage. The central piece of furniture is a big glass and aluminum table. The movers had no idea of how to mount it. They did it wrong and they damaged the central piece. Plus, they forgot the glass part. When the movers came back to put the glass piece on the dining table 2 days later, the driver-boss came with new personnel. One of them was a professional "arguer." Because we had complained, they were very aggressive, and they began telling me that they didn't believe a word of our complaints. This is not a good way to start a conversation. They claimed that the damages to the walls and floors cannot be proven that are theirs. They claimed that the well developed humidity in that part of the closet was actually carpenter's glue or similar. Of course, before taking the picture as proof the "arguer" carefully removed the fungus. I got a picture of him while removing it. As for the table, they realized they didn't mount it correctly. They had to take the entire table--with the glass they were delivering to us--to have it mounted at their offices, because they have no idea of how to mount the table. Overall, these movers have no idea of how to do their job and be professional with customers. We were polite, helpful, and welcoming, we offer them everything we had on the fridge to drink, and we tipped them generously. The driver-boss was another story. The way I was treated was extremely rude and aggressive, to the point to start a quarrel. You can't treat clients as trash and accuse him to be liars when they have complained about some issue with the job. It's a hard job, but it's part of the job. I never experienced something similar with movers before. read more

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These guys used to be great! Seems like maybe theres a new management. The workers are ok- no issues. I got an estimate with a 25% cap. The prices came out to more than the cap but we agreed to stay at the cap. I then get an invoice and a charge for the higher amount saying it cost them more so its my problem essentially. I am still disputing it and they are refusing to refund the stolen money. Unethical thieves. read more

I've been using Deland for years. Deland has done every move within NYC that I have ever done. We even became friends. When it came time for my move across the country, of course I would go to him. Unfortunately, it was a bad experience. Money was stolen, a picture that was to be crated was, in the end, not crated and arrived damaged, and numerous items were missing. When I addressed this with Deland, the response was, "You signed the paperwork, there is no claim." Of course it was known that there was no way I would go through each of the many, many boxes before they left. The response was also that they asked us if we wanted the picture opened, and we declined the offer. This is untrue. I am aware that things get damaged in a move, but the theft of MANY of my belongings prompted me to write the review. Punctual, yes. Friendly, yes. Deland, Jesus and Felix were great workers and friendly, but when things are stolen... DO NOT use them. read more

Best movers your dollar can buy. They are the nicest and most efficient movers I've ever used. Real New Yorkers need REAL New York movers. They come with grit and do the best job. All my stuff was in perfect condition. I've always had broken or scratched furniture in the past, every move. Not these guys- they took care of everything to ensure nothing was damaged. If you want primped and proper, your not from New York. These guys are the best and legit. The owner is invested in every move. Never have I had a moving company where the owner himself checks in to ensure all went well. Don't waste your money and time elsewhere because it will be exactly that, a waste of time and money. Highly recommend. read more

DO NOT HIRE this company!! I wish I had read these reviews before hiring them. This is NOT the old Deland. It's under new management - Frank Lopez. He is a con man. His estimate was completely off, he sent guys who didn't know what they were doing, he damaged valuable furniture, stored items - and broke a good number of them - for which he overcharged past his estimate, and then on moving day threatened to drive off with our possessions if we didn't pay two deposits. He quoted us for 10 hours, but came late, had too few men for the job, and took 2x too long on everything. We were essentially robbed. I would give negative stars if I could. read more

I have been using Deland since 1994, approximately 6 times. Some moves were huge and complicated encompassing 4 stopovers, one extremely light. One time, a move was so overwhelming for me, last minute unprepared I was, Deland's movers stepped up and help to complete my packing. They did a grand job. I tipped them well. Although, one picture frame's glass had broken, Deland Moving replaced the glass. His moving man acknowledged hearing a klink* on his end and apologized. I didn't want to make a stink over it, yet they were very professional. Since, there had been one occasion when Deland was not available. We used another moving company that said "they were insured" -- NOT! NYC's better buildings require high amounts of insurability and they are serious about getthing the proof of Certificate of Insurance before granting access. That other company failed us in such with a lame excuse. I was very clear on it's importance. That other company had to utilize another company's Certificate of Insurance and then charged us for using that company's man which upped the quote nearly $1,000. Deland would never have done that. That other company did not realize we were on top of them visibly. We watched them truly waste time to get their rate over the time quoted to further up the fee. FOR THOSE REASONS, I ALWAYS USE DELAND OR PREFER TO WAIT. I have never used Deland Storage yet am about to soon. I have scheduled 2 more moves. One location will be going into storage. 2nd move will simply be a relocation within the city. I am making sure I book early. I never ever want to have to use any other moving company again. Always Deland Moving & Storage for me, my family and, since, friends. read more

If I could leave zero stars I would . I used Deland over 15 years for all my big moves and storage in between. However they recently are under new management and the new owner is questionable. I recently relocated to LA and they scammed me out of several thousand dollars . They negotiated a price telling me they would pay the driver a portion and the rest I would pay on delivery. They weirdly would not allow me to contact him directly even though i asked several times just to make arrangements. I paid them a deposit which they said would be paid directly to the driver. However when he arrived in Los Angeles I learned they paid him a small fraction of what was agreed and kept the rest for themselves . VERY SHADY!!! Sad that such a great establishment has been disgraced like this . I DON'T RECOMMEND! read more

Deland Moving and storage went beyond my expectations. They were on time with all the needed equipment and tools to move me to and from!! So helpful in calming the anxiety of moving and I felt I was in good hands. I have recommended them numerous times with great feedback and success from my friends and family. I felt totally confident in their work and the results were fantastic. All my stuff arrived in one piece and all there. The care they took in securing my fragile items was really appreciated. Deland Moving and storage is the best! read more

Initially I was very pleased with Deland and blamed myself for not being sufficiently organized. They packed my stuff on one day and then packed the truck with my stuff and delivered it all in the same (very long) day. They stacked boxes in my new place. Here's what I discovered as I attacked the boxes: heavy boxes were on top of light boxes causing the boxes to lose integrity and start crushing; boxes were very poorly labeled, and typically only on the tape used on the top of the box, so it was impossible to find things without going through all the boxes - for example, it took me a month to find my router and VOIP box in order to restore service; as the day progressed and they started getting tired, they stopped wrapping glass in paper and I found a number of items destroyed from the lack of attention; I had cash from CraigsList sales (about $1,000) in a desktop organizer which they packed before I got to take the cash out - there was no cash left when I unpacked. I contacted Deland to discuss this, and started off by saying this was a very difficult call for me to make. Instead of providing customer service, he got very defensive and told me I'd have to pay for polygraph tests for all his men. He finally promised to investigate and call back but I didn't hear from him for the next 3 weeks until I called him again. If I felt like my business was valuable, if I was treated with respect when I called to advise Deland of the missing cash and if I hadn't seen the poor work quality exhibited as they worked too much in a single day - my review would be very different. Should you still chose to use them, DON'T let them pack your house and unpack in your new location in the same day!!! read more

As a Realtor I've had the opportunity to work with many vendors throughout the years. The one most difficult thing to recommend, when I give referrals to clients, whether it be contractors, handymen, painters, plumbers, electricians, floor guys, drywall co.'s, roofers, or anything you can think of related to homes; the one most difficult vendor to refer has always been for me the services of good movers! For many years I would receive complaints from clients regarding my Recomendation of certain movers, until about 5 years ago or so I stumbled upon Deland Moving and Storage! and although his company is in New York and my business is in Florida, I don't often have the opportunity to refer them on a monthly basis but the more than a half a dozen times that he's moved my clients from New York to Florida, I have yet to find one that has been displeased about any portion of the many services he provides. Most movers unfortunately overpromise and under deliver. Deland Moving and Storagestorage is totally the opposite. When he tells you he's going to give you outstanding service, second to none, all at a reasonable price, he delivers and then some. Not only does he meet clients expectations but he exceeds them every single time! If you look on his website he is so good, that he has actually had the pleasure of moving very big names around the country and Celebrities as well! And I'm sure those guys will not just hire the first company they find in the Yellow Pages, so his reputation must definitely precede him. I will continue to always sing my praises about him and his company to any new client that needs his services. Give him a try... You will not be disappointed! read more

I have only positive things to say about Deland and his Moving & Storage Company. I hired the Company to move items I had purchased in CT and transport them to Upstate, NY. Deland's crew had to pack a truck load of items from CT, transport them to Upstate, NY and then unpack them the same day once they arrived at our Cabin. Not only did they arrive right on time, the crew meticulously packed every item so that every item was protected. They did a great job in packing my items and everything arrived in great shape. The crew took the time to leave each piece of furniture in the room it belonged in. They were careful in loading and unloading so as not to damage any of the walls. The crew was respectful and friendly. I will definitely use Deland Moving & Storage again! Thank you Deland. read more

I had the most amazing experience with Deland. First of all, I was so stressed out about my move that I managed to do everything except book a moving company!!!!! I had to move out of my apartment on June 30th and June 29th was the day I remembered that I needed help. I called at least 20 companies and nobody had any openings, so I was frantically searching. Thankfully, Deland was available and booked me for a move in at 9am on the 30th. The price was reasonable (3 guys for $120/hr) and the guy who helped me on the phone was very upfront, and made a point to explain everything and all the costs I might incur. The movers arrived at my apartment at 8:54a and did a quick inventory. They disappeared for about 10-12 minutes and came back with a box full of dolly's and blankets. They had everything out of my 1BR apartment and into the truck in 50 minutes, it was like MAGIC! They met me at my new place and quickly found parking and started the unload. They moved so quickly and efficiently and were very sweet guys. From start to finish, moving from W. 139th to W. 173rd, we clocked in at right under 3 hours. I would HIGHLY recommend these guys to anybody needing a stress-free move! read more

I have moved many times, and have used different moving companies. However, during my last move to Muttontown, LI, I had the best experience with Deland Moving and Storage. The quality of service and professionalism was bar none above the rest, not to mention the two day packing, one day loading and one day move. If I ever move again, I know who I am calling. read more

What can I say... my wife and I left our home in Williamsburg, Brooklyn that we lived in for 34 years to move to Ormond Beach, Florida three and a half weeks ago. Deland, David, William, Red and their two young associates treated us like they came from Williamsburg... like family, even though like my wife they came from the Bronx. (LOL!) We felt safe and secure with the whole crew. And when the load was overweight and a second delivery had to be made a couple of weeks later, who arrived at our door on a late Sunday night but Deland, the boss, and William delivering the rest of our items (specifically 8 or 9 more boxes) because they were in the neighborhood... Virginia. As I told Deland when he left, "When we move back to Brooklyn we are calling you." He laughed and said, "You're not moving back to Brooklyn." Maybe not, but we have to spread the word about this company's great service and professionalism. Not to mention that when friends came over in the middle of the move in Brooklyn and had a bottle of wine, David took it upon himself to go out and buy us a corkscrew since ours was already packed and on the truck. You can't beat that. Thanks! read more

I HAVE ONLY BAD THINGS TO SAY ABOUT THIS COMPANY. THEY ARE TERRIBLE. We trusted them to move items that are irreplaceable - beloved family heirlooms. Some items arrived damaged; others were lost. DO NOT USE THIS COMPANY. Attempts to follow-up with the company regarding the lost and damaged items were met with denial, when they bothered to respond to me at all. Unbelievably unprofessional and UNHELPFUL. Shame on Deland. They are incapable of moving items from point A to point B with breaking or losing them. DO NOT TRUST THIS COMPANY WITH YOUR VALUED ITEMS. read more

I recently had an entire apartment of furniture & all contents including valuables stored at Deland storage. They were very professional, handled & wrapped everything with the utmost care. Everything was clearly labeled & easy to locate. I highly recommend them for anyone needing this service! Joe I. read more

I had an unfortunate experience with Deland, after they came recommended from the concierge at my building. The team they sent for my move, which was within the same building, while pleasant and courteous, was inexperienced. I paid for packing and unpacking services, and ended up unpacking over 75% of the boxes myself. They misplaced several boxes (how this could happen in the same building I still wonder) and took over three hours longer than the estimate. They gave me a courtesy credit, which didn't even cover the additional three hours due to their team's issues or compensate me for the 7 hours I spent supervising and unpacking myself. They left cabinets of items in my old apartment and forget to pack a critical cord for my printer so I've had to since get a replacement. When I asked for an insurance claim to be filed, they offered me 33 cents/pound. Anyone working with this mover should get the additional insurance or optimally find another mover. read more