What a great hardware store. As soon as you walk in, someone greets you . I ask the person about a…read moreitem that I needed and he took me to the item and helped me pick it out. The place had numerous employees around the store to assist you on your needs. At check out, as soon as a few people were in line, a second clerk start ringing out customers. The exceptional customer service I received was not just a one shot deal. I had to return later to get something else and I received the same service. There is plenty of off street parking and the store is well stocked with hardware items. The displays were nicely done. I thought the prices were reasonable.

My mother has been a loyal customer of Stewart's Ace Hardware in Clinton for over 7 years. She…read morerecently purchased a $900 Weber natural gas grill (Spirit S-425), believing it was fully stainless steel like her previous Genesis model. There was no floor model to inspect, and she trusted the store's description and history. When the grill arrived, it had only stainless trim, no wheels, and was clearly not the heavy-duty model she expected. She declined delivery politely and even offered to pay the price difference or use gift cards to upgrade to the better model. They refused. Instead of working with her, they issued a refund--and then left her a voicemail telling her never to shop there again. Their own voicemail admitted it was a "snafu" and they "don't normally sell natural gas grills," but punished her for not accepting a downgrade. This wasn't about being difficult. It was about being fair. After over 7 years of loyalty, this was their response. If this is how they treat long-time customers, I encourage others to think twice before shopping here.

Amazon store! Went here looking for only one item, but found it a really pleasant experience!…read more The atmosphere of the store was very pleasant, with a large layout and clean store. Very neat looking and easy access to all products. Additionally, they had complimentary coffee when you walked in, which was a nice treat. The staff was very friendly, and greeted me as soon as I walked in as well as directed me to my needs (any traps). Checkout was pleasant too. The selection of goods was large and had what I needed and more. Will be coming back for any hardware needs I have

I went to Rings End on a stormy morning looking for batteries for my car fobs. Maureen, the sales…read moreclerk retrieved them quickly. I asked if someone was available to replace the batteries as I had trouble opening the fobs. Without hesitation Maureen agreed to do that. It is not so easy and it took time. I am truly grateful for her help. Every time I go to Rings End I get what is needed. If the product isn't there, someone will suggest where I might find it.

The guys were friendly and helpful. The prices were much better than the big box stores in area.read more

I don't usually write reviews, but after dealing with the service department I feel I should save…read moreother people the trouble and aggravating experience I went through, after charging me a pickup and return fee, my tractor sat there for over three weeks without being looked at and after me telling them what it needed, the told me that they couldn't get the part because it was a brand that they didn't deal with,and they asked me if I was able to get the part. I then asked to return the tractor untouched and without a refund. Their unprofessional treatment left me with no other choice but to go somewhere else.

Great selection for all your hardware needs. Staff is attentive and very helpful! I go to Ed's…read morefirst before the big box stores because the personalized service has so much value. I never leave without what I stopped in for and usually some additional helpful ideas of how to finish the project I was looking to complete! A must stop for the do it yourselfer!

Ed's Hardware is a Naugy treasure! Customer is exceptiona and product pricing excellent. Bob,…read moreTracey and the others are always committed to reall helping. I can't say enough about Ed's!!

Staying in Essex over the 4th of July. Came in to have our propane tanks refilled here. Incredibly…read morehelpful customer service. Highly recommend. Wish we had a great hardware store like this nearby

Great little hardware store -- super helpful, friendly, and able to do everything from cutting keys…read moreto filling propane tanks (no tank exchange, just fills). Doing really well with COVID protocols too.

Great service, helpful and efficient. I always get my keys done here because they always WORK!…read more Then I poke around and find something useful to pick up for the house. Main Street is fortunate to have this business.

Pleasant and efficient service!…read more For some reason, none of the locks I purchased from the Big Box outlets would fit my front door. And after going through a few brands, I realized they misfit the door in the same way -- which meant the dimensions were standardized and that I was working with an older door. More specifically an older (brass) wraparound... I realized it was the wraparound when I removed the component and held the lock -- fully assembled in the the door, with my hands. The components worked perfectly! I thought about contacting metal working companies, in search of a custom kick plate or push plate (I thought it was called at the time) and so I did: I called Rayco Metal Finishing, located in Middletown CT, and explained I needed what I believed was a custom brass push plate. After they realized it was a surround for a door, they correctly referred me to a lock smith. My money fears were immediately aroused. I imagined spending $300-$500 on a locksmith to come in and resolve the problem -- on top of the $100 I had already spent for the locks. On 21.12.2018 at 0930 AM I contacted a sales associate by phone, in regards to a replacement wraparound I needed for my door. He explained the component was called a wraparound and that I should take a plethora of pictures and come in to the store. In my mind, I feared his services would cost over $100... When I arrived, toting the old wraparound, along with 5-7 pictures on my phone, he recommended a brass wraparound he had on-hand and charged me $25 for it. He informed me that we could go custom later if nothing in the store was suitable. When I tried the wraparound on the door with the new locks in place it fit perfectly. Wow! I immediately ran to my phone and posted a review. 5/5

They Always had parts I needed for my lawn tractor and snow blower ! I recommend this place !!read more

Shame on them selling chicks and ducks for Easter. I saw a sign out front Dont they know these…read morepoor things often are abandoned and die soon after or when they grow? Disgusting and barbaric to make a buck that way

They are always so helpful and friendly. And, if your package isn't taped up, they'll tape it for…read moreyou, which is so nice!

This store goes above and beyond for customer service. They helped so much with my paint purchase…read more I would never go anywhere else. Also, their arbour coat is a wonderful product. Highly recommend this establishment!