Wish I could put zero stars just for the customer service/ owner of this cleaning service alone…read more(named Lamont Leite).
Let me preface this by saying, I used Lamont Leite and his cleaning service called "Golden Hand Cleaning Services" back when they were new, and were looking for customers to grow his business. I was one of their first clients, and Lamont came with two other ladies to clean. I thought Lamont and his crew did a pretty good job (but looking back now, they did break an antique soap dish attached to the tub and instead of just telling me about it, & offering something for the damage, which I wouldn't have accepted but they could have asked) they just placed the broken piece of porcelain on top of the holder on wall (I did not notice until they left). Maybe, that was the sign I should have paid attention to back then. But they were new, so just brushed it off.
I ended up using Lamont Leite's "Golden Hands Cleaning Services" company to clean my father's house as well, and they did a decent job on that, too. However, decided to hire another crew who were truly AWESOME, for bi-weekly cleanings. Unfortunately, the main lady who cleaned my house had to start babysitting her granddaughter, so was in need of a new cleaning company.
Fast forward to this past week -- I have been looking for a new cleaning service. I remembered Lamont & "Golden Hands Cleaning Services", so texted him (Tuesday, Jan. 25th) & asked if he could clean my home, ect. Lamont texted back that they were only using 'one cleaner' due to Covid. (Ok, my home is a little big for just one person but understood their concerns.) Lamont then told me he could have a lady come out and do an estimate (but he never gave a date/ time). It felt like I had to push to get an answer for a specific date.
Finally, he said a lady, named Cris, would be available to come out and do a quote 'early morning' next Tuesday & then she could clean afterward. I am not sure what exact time 'early morning' meant as that is not the best time, due to our work schedules, so asked Lamont if she had any time to come closer to noon, & if she did not that day, then any day next week. I also texted, verbatim "if she is not available during 12:00-1:00 p.m., then I can get my husband to be there early, on Tuesday morning (Feb. 1st) for her to do the estimate and clean." Lamont Leite then texted "we will have to go over her schedule and see. I will let you know as soon as I have the details". That was Jan. 25th. I did not hear from Lamont, so two days later, on Jan.27th, I texted if he had any news on their schedule because he never got back to me. I said, "Hi Lamont, if she is still only available Tuesday morning then I can do that and am really looking to get a cleaning soon." Lamont texted, ''we are working on that & need to hear back from customers about next week's schedule. I think, we will have that done by tomorrow & will get back to you then. Thanks."
Well, for the 2nd time, Lamont Leite never texted me back. It is now Monday, Jan. 31st and texted him once more and asked, "Hi Lamont, apologies for bothering you again, but I never heard back on the schedule for your cleaner in my area. Can she still come over in the morning?" Lamont responded, "we already have someone else booked for tomorrow morning on her team. It looks like we won't have anything available on her team until mid-February." Then, I texted "that is fine, do you have any specific dates in February?" And, "if you guys are no longer taking new clients, I understand - just let me know?"
After this, is when Lamont Leite got rude - He responded, "we don't have specific dates because we'd need to confirm and make adjustments according to our customers needs & our availability. As far as taking new customer, we are. I had offered you tomorrow morning but instead we will do another new customer. Now, we are working with a very tight schedule & we are doing our best to accommodate everyone (I guess, Lamont meant 'everyone' but me.)-:
So, Lamont Leite wasted my time. I dislike time wasters because if he had just let me know he was going to be passive aggressive later & never intended on having anyone clean my home, due to my simply asking "if his cleaner could do an estimate later in the day" (even when, I reminded him several times, that if she COULD NOT come later for an estimate, I would take the Tuesday morning, February 1st cleaning slot (as I could have my husband be home during that time, if needed). But instead, Lamont got unprofessional, in his response. I told him, "I wished he had let me know sooner, as I was waiting on him to get back with me, since last Tuesday, Jan. 25th for a specific date/ time, or a confirmation for Tuesday (February 1st) morning because, I could have been contacting other cleaning companies for the past week." He responded "I'm sorry you feel that way. Good Luck."
I would not recommend Lamont Leite and his cleaning company Golden Hand Cleaning Services.
