It's a very expensive service. They wouldn't help clean up garbage that spilled by a bear outside for my Dad as it wasn't in their contract. The cost of providing groceries was also very exploitative. Many of the workers come from tropical locations and expect specialty food items. In Vermont, it's unrealistic to expect tropical fruits to be affordable. Some of the caretakers were also buying specialty mushroom coffees and other health food items on my Dad's credit card. He had calculated over $2500 in groceries over 5 weeks time. I was constantly throwing out rotting food as they overbought and never consumed a lot of it in a timely manner. Management just responded to our concerns with," Well it's not like they were buying ice cream". read more

We hired this company to care for my 87 year old mother. We were very clear what her needs were. We were told most of the caregivers were retired nurses or CNA's. Not true. First girl refused to help my mom out of her chair because she didn't want to hurt her own back. She would try to lift my mom by pulling on the front of the gait belt like she was a sack of potatoes. Second girl tried to have us do all her food shopping and pay for it. When she finally ordered her own food like she was supposed to, she cooked the worst smelling food I have ever smelled. Third girl was the worst. Completely disrespected my mother. Told my mom that it was her house too and she could do what she wanted. Very rough bathing, very mean to my mom. She took a picture of my mother falling out of bed instead of helping her. This was all in a three week span. These girls have no business dealing with the elderly. David, the field supervisor is completely inadequate. Kevin Williams is the salesman and your initial contact person. Lie, lie, lie. Please, please, please do not hire this company. read more

God awful experience, lack of communication by Mgt and went from great response with initial contact guy to no contact when in the thick of nonsense with the caregiver while my dad was in active end of life stage Hospice at home. There is no oversight once caregiver is left at your home, no check in to see how things are going and certainly Mgt misses the point of my not wanting to monitor break times- I feel Like I was just sold a lemon at a car dealership one that has only caused stress to an already stressful situation. It wasn't the caregivers fault he needed a lot of cues and prompting and oversight but that should not have come from me. He was told multiple times to communicate when going on breaks and to manage breaks when other care giver I hired was here. He was also told to communicate with dad before doing any care- and who wears rings when giving care- also asked multiple times- then came cleaning up after in the kitchen and bathroom. The highlight was today not having a nice soft sheet to cover dad with but some rough blanket from the hospital because I didn't realize their caregiver did not do any laundry over the two days the other caregiver I hired was off. They boast 9 hrs of care was more like 3 a day total lord knows light house keeping was not done. This was definitely not all what it was made out to be and I'm left scrambling for care for my actively dying dad- just absurd. Unfair that any company would work like this. Be careful read more

Extremely disappointed in the caregivers that were sent to my home to help with care of family member with brain cancer. The first one left after 2 weeks, out of nowhere they told me she was being picked up, the second one was completely disrespectful to me after being here for maybe 3 or 4 weeks. I have a list, but the last thing was the proverbial straw. I told her she needed to give him small bites, wherein she said to me "let's see if he chokes". I would love to report her to be sure she never works again in the industry, but honestly no idea who to go to. The last one that came to the house was a sweetheart. I do wish she had been with us from day one. I would never, ever recommend this company and did tell the nursing home Social Worker that recommended them the entire experience. Also found how how these CNA's(?I question this) live & are trained prior to coming to your home. Do your research folks. Do your research.... read more