Beware: Just Like Home's care homes sound nice at first glance. They are not…read more My mother lived at a JLH facility (Long Hill Home) from April '23 to october '23 when it was closed due to violations of CT state law. It was a nightmare for my mother and my family from the moment she moved in despite the look of a wonderful place we'd hoped would be "just like home". My mother has dementia. She knows family, is alert, can tell time, could dress herself and still, at 101, doesn't wear glasses. She flew from hawaii (where she was living near me) to Ct to be near the rest of the family. That trip began her star-crossed stay at LHH -- a formidable journey and 6 hours time difference that's tough on anyone, no less someone who's 100 years old. Within 2-3 weeks, the owner of Just Like Home informed us that my mother wasn't going to sleep early enough and needed to be on prescription medication. Since she obviously had jet lag and is a good sleeper, I recommended melatonin which worked immediately. Soon after that, the owner insisted my mother be on anti-depressants or anti-anxiety medication "or else". (NOTE: before my mother signed a contract to live at JLH, we asked if she could ever be kicked out of the home. The answer was a resounding "No.") My mother has never been depressed nor has any doctor ever suggested she be put on medication for anxiety in her long life, yet it was becoming clear that my mother wasn't receiving the individual care or attention we were promised and was feeling increasingly on edge. Residents were forced to go to bed at 7:00-7:30 regardless of their life-long body regimes or body clocks because staff wasn't capable of being awake or on property past 9:00p to look after the residents. (They were too busy cleaning and cooking, or going home to sleep or dealing with their families in the evening and on their cell phones much of the day.) forget the good food or promised 24/7, 1-on-3 care. I suggested CBD oil for mom's increasing anxiety and...voila! It significantly decreased. Still, the threats continued while the care and whole housing situation spiraled downward. (Did I mention this was the owner's 2nd care home opened without about 1.5 years with another being prepared for opening in the first year Mom was at LHH? Another reason for so many broken promises was lack of the owner's attention to the homes already opened and her lack of being able to staff the exiting homes with professional, trained staff.) As it turned out, every resident but my mother was on medication to keep them out of the caregivers' hair. My mother was ambulatory and social -- not as easy to ignore as a drugged-out person in a wheelchair or left in bed. The threats continued, while a different option for mom's care remained illusive. Finally, after a few months, with our family more and more divided by the deception and demands of the JLH owner, we put Mom on the lowest dose of the weakest anti-depressant. Yes, she was calmer, but it didn't negate the increasing lack of care. I finally visited Mom in late Aug '23. My fears were more than confirmed. My mother was shoved by a "caregiver" in front of my own eyes! Another resident was also pushed. (The very calm, mostly nonverbal man's rational response was, "if you ever do that to me again, I'll punch you in the face.") I knew we had to get my mother out of there. To their credit, the caregivers were overwhelmed with their indoor and outdoor duties. (There was a bag of cement left on the entry porch 6 months after my mom moved in from the construction of the home that I had to ask the caregivers to move.) The shrub beds around the house were bare, so my sister and another resident's family helped to plant them out. The kitchen floor was slippery with water and grease. (My mother almost fell one night at dinner while I was there). Food wasn't what the residents liked (or paid for), and the staff was consistently grouchy. There was a big staff turnover apparently because they wouldn't allow anyone to complain --even to the owner! -- about how the homes were being run and how staff was being overworked. Beside my mother being mistreated, my family and others suffered in the nightmare that wounded many of us and our family relationships. Meanwhile, the facility's owner seems to be perpetuating the ethos of all being well at their facilities, despite the utter, shameless fantasy. Our family was stricken with "what are we going to do??" when the facility was shut down last year. however, we soon realized we owed the state of CT gratitude for doing the right thing and shutting the place down while forcing us to get her out of that horrible, sad situation. We're finally past most of the pain and thankful my mother is now in a care home nearby with loving, trained staff. My comments are meant to help anyone thinking of putting their loved ones in the care of this facility to avoid being caught in JLH's guilded trap.

From the owner: Dogwood Home is a one-story, ranch-style, 3000 square foot dementia-specific purpose-built…read morecommunity located in a suburban Fairfield County neighborhood of Shelton, CT. We are truly a home with only six seniors living as a family unit. Whatever stage of memory loss your senior may be experiencing, rest-assured that our caretakers are well-trained in Dementia and Alzheimer's memory issues and are extremely warm, embracing, loving, patient and kind. Your senior can age-in-place at the Dogwood Home-as we provide 24-hour care and assistance with eating, dressing, medicine, bathing, personal hygiene, housekeeping, laundry, meal preparation, and daily interaction with engaging activities. We offer a personal touch to each resident's needs.

We just moved my parents into Assisted Living at Brightview Shelton and could not be happier. The…read morefacility is beautiful, with many amenities and things to do. And the staff is absolutely top notch! Highly recommend!!!

From the owner: Resort-style senior living in Shelton, CT is awaiting, and our Brightview Shelton community is part…read moreof a larger surrounding area full of restaurants, cafes, and shopping. Think about a home where you can enjoy the beautiful countryside with stone walls and well-maintained fields - near a vineyard, hiking and fishing - yet just minutes away from restaurants and shopping. Brightview Shelton in Fairfield County is a monthly-rental community and provides resort-style all-inclusive senior living with no large entrance fee. Start dreaming of a day when your most difficult decision will be what movie to watch at the community theater, or who you'll join for happy hour at the pub later that afternoon.

As an employee I can honestly say the commitment to the health and well-being of the residents is…read moreour primary concern. Staff consistently go above and beyond to provide support to all. Staff often stay after hours or come in on days off to do the extras - getting residents special needed items, meeting family from out of town, etc. I love being a part of this wonderful community.

Crosby Commons has been a God send for our Father. The staff prides themselves on giving the best…read moreservice to all of the residents. It's a family type of atmosphere. Lori Pisani and her staff are exceptional. When COVID hit our nation, the staff's dedication, care and incredible compassion during these incredibly tough times, was amazing. We knew our Dad was safe, well cared for and in the best possible place for him. I can't imagine what we would have done if our Dad was still living on his own. These are especially difficult times but knowing our Dad is at Crosby is such a relief to us. We look forward post-vaccine with the resumption of activities, the gym and guest lecturers. Thank you Crosby Commons!

No matter who owns this facility, it just doesn't get better. I would like to know if it is really…read morea budget concern to handle communication more effectively. If not about cost savings then what is the reason behind long hold times, calls unreturned, and phone that ring unanswered into the night? I really would like to see the professionalism at this facility capture the management's attention.

My mother came here for rehab after a hospital stay. horrible treatment of patients! Attitude at…read moreevery request, meds always late, no one here gives a hoot. Do not recommend!!!

As a family we have had the wonderful pleasure of having Masonicare Home Care for my husband who…read moresuffered a severe stroke approximately 2 years ago. We have a terrific Home Health Aid three times a week for an hour. We treasure her. She is so gentle and caring with my husband at all times! Her work ethics are impeccable! She has also helped me find ways to make my new responsibilities with my husband a little easier. The Home Care Nurse that visits us and examines my husband is a true professional with the Best "bed side manner" I've ever seen. She always seems to get him to relax and engage her in a conversation about sports and his beloved teams! Before he knows it she has examined him and can make a through assessment of his health. She is always on top of Any change in his medical status with any further recommendations for treatment or tests. As his wife and now caregiver I'm much more at ease knowing she's his nurse! The Physical Therapy Dept has also been terrific to find just the right therapist to help my husband reach each goal and to continue to set new ones!! The Speech Therapist deserves a huge thank you for the extraordinary advancements she has made with my husband! When she first began working with him he was almost completely non-verbal. With her expertise, patience, and dedication he now can and does have wonderful conversations with family and friends!! Each week she somehow gets him a little closer to his "old self" as he puts it. Thank-you to all! In addition to the home staff I'd also like to say thank you to the Scheduling Staff they always call me each week to let me know the days and times the aide will be at our house to help. I would like to tell all of Masonicare Thank you for your excellent service. You all have made a very difficult time more bearable with your kindness and dedicated staff!

We hired Masionicare at Home to look after my mother during her hospice care time at home. After…read morenine weeks, I can only say their service has declined markedly since we hired them in 2016 to look after our father in similar circumstances. Our biggest gripes are the awful scheduling services, and the very gruff, uncaring women who answer their phones. 90% of my phone calls to the central number leave me feeling the person answering the phone resents being bothered with my questions. Although the individual aides and nurses, have been good, our problem is the complete lack of any consistency in scheduling. Numerous times during these 2+ months, aide visits have been changed on the day of arrival minute. We never receive any advance information about nursing visits except for the planned days of visits. No expected windows of time for their visits are ever offered. We have complained about this for six weeks in a row, and the receptionists who answered the phones simply could not care less. The case manager nurse who took over for my mom several weeks ago has never been back. And with all the nurses, it is extremely burdensome when they never tell us an expected time of arrival, so we have to wait throughout the day wondering whether they will come at 9:00 am or 2:00 pm. It makes it impossible to leave home on these days to run errands, take a care-taking break, or anything. It is an unneeded stress placed on family that could be solved with simple professionalism of informing us of a time window for arrival. I agree with a few other reviewers here that while the care itself is not bad, the awful lack of communication is a problem that Masonicare neither cares about nor seems interested in solving. They seem clueless on what family caretakers are going through.

We needed an immediate aide for my 91 year old father in Trumbull. Comfort Keepers was one of a…read morefew who responded within hours to our call and had a live-in aide there the very next day. Her name was Audrey and she stayed with my dad 24-7 for 6 days until we could get him into assisted living. She was EXCELLENT and surpassed our expections-reliable, kind, professional, knowledgable and just what my dad needed. As an RN, it is very reassuring that individuals like Audrey are out there taking care of folks who really need it. Thanks for a positive experience!

From the owner: Comfort Keepers caregivers travel to clients' homes to provide care services and living assistance…read more Our work allows seniors and disabled individuals to live independently and as comfortable as possible. With our expert caregivers in your loved one's home, you can rest assured knowing he or she is receiving the best care possible.

When looking for an assisted living for our dad it was important to us that we find the right…read more"fit". He was widowed for nearly two years and was starting to need more support than we were able to provide. The decision was not an easy one and we toured numerous communities. We immediately felt at home at Benchmark. The staff were welcoming and kind and the lunch we shared with him was delicious. Our dad made friends and participated in many activities. He invited friends to come and visit in his new home. We were all delighted with our decision. We had no idea what March 2020 would bring so we were grateful that Benchmark communicated the health requirements required for Covid 19. We were blessed that they kept the residents safe and healthy. They followed safety protocols and were always available for a call or email with questions or concerns. Highly recommend Benchmark at Split Rock.

Called to get information on care facilities for family member. It's been 3 days and I've not…read morereceived a call back. If they are this negligent in returning sales calls, hmm, this doesn't speak well of their patient care. I'll save my family's health care dollars for a better service.

Neil (the owner) is a great guy and he's put an amazing team together. we've needed him for 24 hour…read morecare and his whole operation is absolutely top-notch. I wouldn't have anybody else take care of my father. I literally couldn't be more grateful. 10/10

From the owner: ComForCare Home Care is a premier provider of in-home care, helping older adults live independently…read morein their own homes and continue to do all the things they love. The home care company is committed to helping people live their best life possible and also offers special programs for people with Alzheimer's disease and other forms of dementia.