We've had the pleasure to interact with many members of the staff, but our main doctor is Dr…read more Gibbons. She is warm, informative, patient, and completely nonjudgmental. The other doctor we've seen once before in an emergency was a young man with red hair (sorry, I don't remember your name!). He was also outstanding and so calming while we were freaked out by our cat's condition. Years ago when one of our cats died, they sent us a handwritten card expressing sorrow for our loss. They are just wonderful people. All of the techs are so lovely as well and careful with our cats, and it's cute to hear them fawning over the animals. 10 out of 10.

I have been taking my dogs to Dunloggin veterinary practice for many years. The professional,…read morecompassionate, and supportive veterinarians are just wonderful! The time spent to explain any medication, routine matters, examination finding(s) and surgery has always been clear, respectful and so very helpful when considering the options for treatment or preventive care. The medical care that my different dogs (Groenendael, Sheltie and Shiloh Shepherds) received over the years has been been exemplary. When my dogs have passed, the compassion and empathy has been so genuine and kind. I wholeheartedly recommend Dunloggin Veterinary Hospital to anyone who is seeking veterinarians and staff who are true professionals who care.

Third time visiting, second time in need of a health certificate for traveling with my pet. Very…read moreresponsive and knowledgeable about the requirements I needed for traveling. The first time we were able to travel with no issues. This time we needed a health certificate within 10 days of traveling to the EU and the document was completed and signed with a quick turnaround. If you have questions about traveling with a pet. Start here.

Your response contains multiple statements that are false and do not reflect what actually…read morehappened. First, there was never a teleconsultation with the surgeon. The doctor never spoke to us before the day of surgery, nor did he have any consultation with us. We were specifically told that Rosie would be examined by the doctor when we arrived that morning before surgery, which is exactly why an examination fee was included on the estimate. However, when we arrived, the doctor never came to speak with us, never introduced himself, never examined Rosie in front of us, and never gave us the opportunity to ask questions before making a decision. Instead, while we were waiting, we could hear him outside the room, behind the door, talking and laughing with other staff members. We were told he was too busy to come speak with us. Your response also misrepresents the pricing. We have the original written estimate that was provided before we drove more than four hours for Rosie's surgery. When we arrived, we were presented with a significantly higher bill. Claiming the increase was "less than $30" is simply not true. Anyone comparing the written estimates can see the difference. Even more concerning, when we questioned the increase, your staff told us your prices had gone up that very morning by only 2.5%. A 2.5% increase does not account for the large difference between the estimates. When we asked for an explanation, no one could provide one. The issue was never just the money. We rearranged our schedules and drove over four hours because we trusted the written estimate and expected honest, transparent communication. Instead, we arrived to unexpected pricing, were unable to speak with the surgeon before making our decision, and left feeling that our time, travel, and concerns were not respected. We stand by our review because it accurately reflects our experience. We have the written estimates, and they speak for themselves.

Sorry for the mixed review. Brought our dogs for annual checkups for a few years with decent…read moreexperiences. Then had one visit go very badly with a near-miss that nearly harmed one of our dogs. The next day, we were able to speak openly with Dr. Russell on the phone and dissect the operational issues that led to the near-miss, so that their operations can be adjusted to prevent future issues. While we're not sure if we'll return, we still very much appreciate their willingness to better themselves and their practice and partner with their clientele for the best outcomes for our pups.

I couldn't be happier with the service I received here. They're open despite the quarantine, you…read morejust have to drop your pet off at the door. It stinks that you can't go in to keep your pet calm, but these are interesting times. My cat was limping, so I texted in a video when I dropped him off. He received attention quickly, and the medical care was spot on. A few weeks later, my little buddy was back to normal. They even called to ask about him a few weeks, and then again about a month or so later. This is a place that truly cares about animals. They won't overcharge. This is a great facility. Still--I hope I won't be coming back anytime soon .

We've been using Love Those Paws since 2015 to watch our cockatiels when we go on vacation. It is…read moremuch less expensive than boarding them at the vet and less stressful for the animals. The sitters vary but all are enthusiastic based on the reports they leave. After every visit the sitter leaves a note of when they came and left and what they did. They also usually text us an update and a picture of our birds. We come back to a stack of reports. The sitter stays a while after the food, water, and paper are changed to make sure the birds aren't acting weird, and I hear that some singing goes on. We've never had a problem and have be accommodated at very short notice when we want to go away for the weekend. I highly recommend this company. 1/27/20 Update: Just used them again during a ten day trip to Hawaii. I'm pretty sure our birds are in love with Alex, who came for most oF the visits. Now they are just stuck with us. As always, a great experience and we love being able to travel without any worries.

Love Those Paws was great from the moment I messaged them for a quote until I returned from…read morevacation. Stewart guided me through setting up a time to go over all the particulars. Despite me typing up a whole instruction sheet, he insisted on walking through again just to be sure (which is very reassuring). The actual pet sitting was spectacular. The pet sitter who was assigned was Kim. She spent plenty of time with the cats and made sure they were well cared for while I was away. The visit reports they leave are really cute as well. Could not have gone smoother! I'd also like to add that they were available with very short notice (3 other pet sitting companies were unable to handle our request). Also want to add that Stewart (when he came for the home visit) was wearing a mask and gloves to protect against COVID (a welcome sight). Pet owners would should have their minds at ease if they select Love Those Paws. If I go on vacation again (few and far between these days) I would definitely use them again!

Overpriced, for average service. I recently learned they charge 3 times what other vets in the area…read morecharge, and unlike in the past (when a smaller operation), the service isn't even as good. It's just costlier. They literally charge for the smallest of "conveniences", ones that should be part of good care (and don't tell you up front- you just get charged). I was suspicious but since I'd taken my pets there for MANY years (across owners) I was just continuing for convenience. My fault for being "lazy"- but take heed from my experience and shop around for care! The quality doesn't justify the overcharge...

Not very good. My dog traumatized after her expensive teeth cleaning and had to take her to ER…read more Never take your dog to Hickory Ridge Animal Hospital.

When we found Countryside a few years ago, I thought they were the best ever. Dealing with the…read morepeople in the front and the exam rooms, everything seemed just wonderful. We went for a routine visit today and, boy, how have things have changed for the worse. First we had to wait in a very small room where the only place to sit was stool with very wobbly legs and one of which seemed broken. So we stood. After a 10 minute wait, a technician came and went and the doctor came in and there was still not even an introduction until we asked for it. All our kid's shots were brought up to date and the bill came in just under $500 but there was a $12 surcharge because we didn't pay cash. This was all because they refused to authorize a prescription to renew heart worm medication for our girl without an office visit. The visit was routine since it all needed to be done anyway. If we had known before we went this time what we know now, we would never have gone. We're looking for a new vet now. We're done with Countryside. If you find a good one, cherish them. I hope they'll stay good for you. These guys aren't the ones.

I would not recommend this practice. The services provided are basic, and the veterinarians do not…read moredemonstrate advanced skills. There are often long wait times, and the receptionists, who have limited customer service experience, along with Dani, the inexperienced practice manager, fail to effectively manage expectations regarding wait times.

They were absolutely efficient and caring about taking in my two new kittens! They made sure that…read moremy kittens were safe especially with Auggie as the escape artist he is trying to explore the rest of the office. They were exceptionally kind with Auggie and Pollo and were educational in teaching me as a first time cat mom! I definitely recommend them!

Excellent care and communication. I was never worried abt…read moreour dogs safety while staying overnight. The front desk and the whole team are top notch. Very professional and open to answering questions. If they don't know they find someone who can answer your question. The biggest "take away" is how kind and generous the vets are with their time. They clearly love what they do and care so much for your pet. Competent and caring. They don't want your dog to suffer and have the animals best interest when it comes to plans of care.

I've been having pets for decades and am using Banfield services for more than 25 years. I've been…read morealso to many other vet clinics and emergency centers. There were lots of awesome doctors and a few not so good ones. Currently I have 5 pets and can tell you that Dr. Stephanie Alexander is the best vet I have met. She is absolutely great in many ways and I am grateful to this excellent professional and the whole team for the magnificent job they do.

Love this Banfield location. All of the staff are so welcoming and accommodating. My dog is super…read moreanxious and the staff always is so gentle and patient with her. Nothing ever feels rushed unlike my past experiences at another nearby Banfield location. Staff will thoroughly explain any procedures, diagnosis, medications, payment info and will also provide good recommendations. It's very easy to call and get in for an appointment when needed. I highly suggest this Banfield location!

Care and kindness was what they provide and my yorkie has been well taken care of by the vets at…read moreBethany! New ownership now-so and update will be forth coming. Yet our first appt under new ownership was not bad, but we had our old vet and she just left the practice.

I liked when Dr.Heir was running that place. This new doctor doesn't seem like he knows what he is…read moredoing or how to handle the animals. He is too agressive. Don't let your dog go under the chairs because he will pull them out by the collar and drag them out. I will not my husband return ours animals back to that practice

My cat felt safe. The staff and vet were incredibly compassionate towards my cat. They were…read moreprofessional, knowledgeable insightful. This will be our cats to go to from here on out. The price was more than reasonable. I was hesitant at first , again worth the time drive. I respect the business and their price . Looking forward for my cats next visit soon! Thank you so very much for all of information and kindly answering our questions. Rosa & Lucy( cat)

Don't go if you are a racial minority. Not well received…read more While Dr. Nesbitt and the tech that took care of my cat appeared to be knowledgeable, during my first and last visit, the same tech accused me of stealing services/attempting to leave without paying. When I asked if I misunderstood the accusation, the response from the front desk was that people do steal and the accusation of potential theft was not because of my race (I am a black woman). I never brought up my race, and previously I did not linked my race to the accusation. I was hoping to speak to leadership about how the situation was handled, but they were too busy to address the issue initially, and offered to call me. They could have called/contacted me if I had actually left without paying as they had all of my contact information. I finally spoke to Dr. Nesbitt once her employee yelled at me, stating that I could just leave and somewhere else (of course I had already paid). Not the best way to start my Friday. But I will find another vet and I suggest you do the same. I spoke with them and this post because people have to do better with their unconscious bias. It steals the joy out of people's day and chips away at humanity, kindness, and the happiness that human interactions can bring. Especially with pet lovers.