It's been quite some time I've given a business a one star but realistically, FedEx doesn't even deserve that high of a rating. FedEx attempted to deliver a package that required a signature on a Thursday to me. The driver rang the doorbell and within less than 10 seconds, was gone. My husband tried running after the truck but wasn't successful. The website kept showing an update that the package would be attempted again on Friday. One of us stayed home all day just waiting for it. Around 5:00 p.m., the update showed an attempt was made at 3:40 p.m. but no one was home. The picture FedEx used as attempt they tried was the same picture from the attempt the day before. No one from FedEx ever came by at 3:40, based on proof from our Ring camera. Saturday morning showed the package was scheduled for another attempt, only to be updated about an hour later that the customer requested a delivery date change. I made no request whatsoever. I finally called customer service and the person I spoke to promised me the package would be delivered by noon on Monday. I told her I wanted to pick up the package instead. She gave me this SSF location to pick up my package. I asked her what time they close and she said 5:00 p.m. I drove there only to find out they only open for package pick-up from 8-10 a.m. on the weekends. Wtf? FedEx, you should be ashamed of yourself. First you post fake updates on your website. Secondly, your customer service center doesn't even know the actual hours your distribution centers operate. Companies who use FedEx to deliver their packages should really reconsider the partnership. read more

FedEx Distribution Center - Actual pick-up hours at this center (as of July 2025) - Shipping Centers Near Me - South San Francisco, California

FedEx Delivery Vehicle Issue 2025-09-21 17:08:50 PDT Hey @FeDEx @FedExHelp The driver of your large delivery vehicle who entered a through street from a side street did not stop at the turn, and forced my @Uber driver to take evasive action #FedEx vehicle Plate California 48603B4, Truck # 536102 US DOT 86876, JK Parcel Inc. S. San Francisco CA., Male Driver, Dark Eyes, Tan Skin, Mustache with Goatee, Ring on Left Ring Finger. Date 2025-09-21 Time 17:08:50 PDT. Corner of Lake Vista Ave & Sheffield Dr, DALY CITY, CA. The FedEx vehicle was going east on Lake Vista Ave at the time. Cant report the issue to 1.800.GoFedEx because your contact center is closed on the weekends. read more

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Shout out to Yuffita who was greatly helpful in assisting me with an issue with a package delivery, she really went above and beyond to follow up and make sure everything was sorted. Thanks so much Yuffita!! read more

My package was scheduled to be delivered this morning, 9:20 to 13:45. I checked the map and it was in my walking distance. When it was last minute the schedule change to 20:00. If you can't make it on time then set it right in the beginning so people don't have to wait all day. read more

FedEx Distribution Center - Shipping Centers Near Me - South San Francisco, California

It was clean quick and efficiently smooth. The customer service was great. Easy to find and seems reliable.

If I could give zero stars I would. How is this place still in business? They continued to say they would attempt delivery and I waited for a week at home for my package. They never attempted to deliver. After calling a hundred times, FedEx shipped my package back to the sender without anyone requesting it to be shipped back. This is ridiculous. read more

Proof that if you need a package delivered to San Francisco on time, use a courier that is NOT FedEx! Several professional shipping alternatives are prepared to uphold their service delivery promise. But not the FedEx distribution center in South San Francisco. The more you know!!! read more

Hostile, lazy and contemptuous "service" at this warehouse. Waited 30 minutes for someone to come to the window, even though they knew we were waiting. Alvin Ma is the Operations Manager for this distribution facility, btw. UPS is a much better choice. I'll suggest that in our next meeting. read more

Fed ex Driver very lazy. 3 large heavy boxes dropped at the bottom of our stairs on the sidewalk. not even on our porch

FedEx Center, 1070 San Mateo, SSF worked hard to earn a minus zero for the overnite package that I paid for an overnite delivery last Monday, December 22, 2025. The driver did not ring my doorbell; but left a door tag on my front door. The nightmare begins. I called FedEx and was told, we could not find your address. How is this possible with other door tag and tracking number on my door. Spoke to employees all around the world instead of here in America; one woman sounded like a baby talking. Man in India was so rude. Finally, I said although, I have paid for an overnite letter, I will go to S. San Francisco and pick up the letter one staffer said "no" you cannot go there in person. Absurd. Asked to speak to a Supervisor, we cannot transfer you. My last conversation on Friday, I am coming to pick up the letter, please hold it there. Staffer says she is putting this in the notes. On my way to pick up the letter. I thought better call these incompetent people. I was told your letter was sent back yesterday, Sunday, December 28, 2025. FedEx Earned a Minus Zero. A very dissatisfied customer. read more

called 320 times still no package or info update from clowns what can i say the driver didnt even attemp to notify me just look dumbfounded

I was able to pick up my package Saturday morning after waiting around 20 minutes at the pickup window inside of the distribution center. I didn't need to call ahead or get pre-approval, I just showed up after being unable to get any help from the FedEx support line or from a local store. I only knew about this because of other yelp reviews. A very helpful and pleasant employee took my tracking number and then found the package inside the center. The pickup is at a small window inside the employee entrance to the distribution center. It's not fancy but there were a few chairs for waiting. On the weekend package pick up hours are 8AM-10AM. The window actually opened closer to 8:30 when I went. FedEx online and phone support are totally worthless. Picking up at this distribution center was a small inconvenience for the huge benefit of getting my important package over the weekend without having to wait until the next scheduled delivery. read more

Failed to deliver a package requiring a signature for FIVE days in a row. They don't even bother to get inside the apartment building, I have security camera footage of them running up to the door, putting the sticker on the door, then running away - no package in hand. LAZY. Absolutely trash company, 0 customer support, 0 recourse for the substantial amount of wasted time. I will never ever use this service again. read more

I have never interacted with such an unorganized, unreliable company like FedEx. Not only do the truck drivers claim they "Attempted" to deliver the package even though I have video proof that there was no FedEx driver that even approached my door step, they take no accountability when I ask them to help me find a resolution where I can get my package. After many excruciating long calls and different responses from different representatives that honestly clash with each others statements, I finally decided I'll just pick up at the distribution center even though it's a 40 minute drive from my house. I have a voicemail telling me to pick up the package from 10AM - 4 PM so I went at 2 Pm just for the security guy to tell me they will be open at 4 PM! Not only did they waste my time, they wasted my gas and my energy. Any business companies using FedEx I will not support purchasing from! This is infuriating. FedEx, if you care about your image you better get your shit together because there are wya better carriers compared to this horrendous company. read more

All FedEx employees do is lie. Every time a mouth opens, it lies. They can't help themselves. It's a compulsion or addiction. Your package will be delivered on X date at Y time, which is then mysteriously changed to the next day because of some alleged fabricated "exception." The next day it's changed to the next day and on and on and on. Try calling the 800 number? Ha! Workers whose first language is something other than English. On the phone, the lies just continue. To compound the problem, they'll patronize you, talk over you, and insincerely tell you how much they care and that they'll do whatever it takes to resolve the problem. To prove it, they'll graciously hold your package at a location for you to pick up on X date. Go to the location on the date stated and, what a surprise, the package isn't there as promised. The employees are clowns and the business is a dumpster fire. A horrible combination for any consumer and anyone expecting reasonable and timely delivery services. read more

Why is this place literally the worst I've ever encountered in my life? Packages not delivered to the right location not ONCE not TWICE but THREE times I've had to go here and hunt my package down. This is honestly getting ridiculous and I'm getting close to filling a police report read more

FedEx Distribution Center - Shipping Centers Near Me - South San Francisco, California

How can this company be called a delivery service when they don't deliver. Drivers lying about delivery attempts. Driver asking if I can stop ordering anything else so he don't have to deliver it. read more

You came here because you got the message it was delivered, but you have not received it. It's true that they never delivered to me, and they lied. Nothing they can do - it's a lie. The driver lied about delivery. I stayed home all day. I came here and they said the driver attempted to deliver multiple times and they returned the next day without getting in. Just liar. I was waiting for my TV and I was at home all day and no- one knocked the door. The staff at this location was horrible - they lied that the computer was down so they couldn't do anything. This location should be investigated. It must be something wrong from the top to the delivery guys in this location. Zero stars. Everyone should report this location. TOGETHER we can change! I came here a couple of times and there was a guy who was able to help and pulled out the package (still sitting at their warehouse - but the status said "delivered" and the document said "attempted twice". BS. Fedex should investigate as there are so many reports here. My recommendation: Come here and try to find out until you get the package. Someone should know something. Report, Report and Report ... read more

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Terrible. Lost several package; tracking info is wrong; no recourse to speak with representative

I am assuming that this where to review my deliveries from Fedex. And they are terrible. I'm 76 years old with disabilities and they refuse to leave packages on my front porch, which is easily accessible to them. I even have packages that say front porch delivery only, not the driveway. But they must be lazy because I'm forced to struggle down to the driveway. This happens every time. UPS and usps do it right, not not Fedex. Sellers chose delivery service, I have no control. But I hate fedex. read more

During the holidays, and of course with Covid, it was more acceptable to have shipments delayed . But now, all of my packages that are coming via FedEx ground by way of SSF location, are delayed. First I'll get a reasonable arrival date via text, then that almost immediately that date changes. This time only 1 of 4 of my packages arrived. Apparently the other three are still in Ohio. To make matters worse, I'm greeted by agents over the phone, when I attempt to find out what's going on with my delivery, I get the standard politeness yet the same line. "It's always the shipper's fault, not FedEx". To one FedEx employee's credit, the most recent representative I spoke to about my missing packages (seems) more efficient and caring. Let's hope. Now I'm supposed to wait for their trace department to contact me. Overall I give FedEx a thumbs DOWN! read more

FedEx Distribution Center - Possible FedEx Ground location where my shipment MAY be? In Ohio! - Shipping Centers Near Me - South San Francisco, California

Greetings, My PACKAGE had to be picked up there, because it was a perfume! A guy name Sam called to notify me that they couldn't ship it to my P.O. Box because it was a perfume! He was so courtesy/kind I wanted to meet him , but he was gone when I came. It's hard to come by COURTESY/HELPFUL/KIND PEOPLE THESE DAYS UNFORTUNATELY!!! Ann was the lady who helped me tremendously when I arrived to pick up my package; so helpful/nice as well... my experience was great over the phone/in person!!! read more

I purchased a 9x12 rug from Costco.com. Instead of making white glove delivery available, Costco decided to have FedEx deliver the rug to my home. What a horrible experience...the FedEx driver backed onto our driveway, pulled the rug out of his truck and placed the rug next to our garage door,couldn't take a few more steps to put it on our covered porch. He took off without ringing the door bell. Fortunately Costco has great customer service and the refund has already been initiated. FedEx has a lot gravity...never again!!! read more

To be fair, I don't know how many people would take the time to give a positive rating, since FedEx's one and only job is to deliver packages. In any case, like many others, FedEx is completely unorganized and lacks customer service. And when I say "lacks", I really mean non-existant. They mark packages delivered even though they don't actually make a delivery attempt. I know this because I had a package shipped to my office and our building is closed on the weekend, but the tracking shows that they delivered the package. Eventually, they said it was at their distribution center, BUT they don't have a phone number to contact the distribution center to hold the package there and there is no phone number to give to customers. So your package is just in limbo, 50/50 if it will actually be delivered. read more

Just read the other reviews. This distribution center is the worst. Literally the only times I have had issues with FedEx, they were both linked to the South City distribution center. Similar to what others have already written about packages were "delivered" or "on a truck" --- for a month or more! Spoiler alert: the items never were delivered in the end and these "attempted deliveries"? They never happened. I'd like to think the items I purchased are currently out with Ms. Frizzle having a grand old adventure somewhere on the Magic FedEx Truck and they will somehow appear on my front porch when the episode is over. It keeps me sane. Long story short, after multiple hours of my life wasted on hold with customer service at FedEx and the vendors who ship with them, the conclusion was reached that they have absolutely no clue what happened to my items after they reached the South SF FedEx distribution center. In the end, the vendors I ordered the items through provided replacements, so I got what I paid for... eventually. However, I find it highly suspicious that I've only had issues with expensive items going missing when they reach this distribution center. Like, why is FedEx able to deliver the 24-pack of toilet paper I ordered, but not my MacBook or my furniture? In summary, I haven't figured out if the folks at this location are incompetent or corrupt. Either way, there is something going on here that needs to be managed and it seems no one at FedEx cares enough to do something about it. For all I know, the managers at this location could be having a good laugh while reading this review on my stolen MacBook. read more

I came onto Yelp hoping to find a phone number for this SSF warehouse facility after weeks of multiple calls to global customer service, and found all these other one star reviews that helped confirm my already cemented perception that this facility in particular is one big cluster*. In my situation, I ordered a bed a few weeks ago that was set to be delivered prior to the holidays. I received a note that the bed was going to be delayed (at this point, I wasn't blaming FedEx, but more the vendor) and it was still before the holidays, so I was cool. Then another note stating the date was once again pushed back and now it was going to be delivered while I was out of town. I didn't want a bed sitting in my driveway for a week while the weather called for pouring rain, so I placed a vacation hold on the package. So far, easy peasy, pleasant experience. When I returned from our trip, I lifted the vacation hold and immediately contacted customer service to see when the delivery date would be. I was told they could see my vacation hold was lifted and that it was sitting in SSF warehouse, and should be delivered next business day. Excellent! Two days later, when it still didn't arrive, I called again and was told the warehouse was aware and it should come soon. No biggie, I thought. And I waited. Again. Fast forward two weeks and a few more calls later, I still have no bed and global customer service finally admitted they don't know what's going on as the package shows as scanned but not moving. They suggested I contact the website I purchased from (Wayfair) to open a claim, which I did and guess what they did? Simply call the exact same phone number I did, got another rep who shared the exact same information on scanning, and just said to keep waiting for the package. This time though, the rep gently suggested I try to come to the facility for an update to see if I could make any progress. I showed up to the facility where there were already a dozen people hanging around waiting for their updates. There aren't any signs to tell you what to do, but a bored looking security guard who was sitting down explained I had to come up to the window on the left and provide the employee my tracking number. I did so and waited. And waited. I think every fifteen minutes or so, they lower the temperature a couple degrees in order to encourage people to give up and leave because that place was like an ice box in Alaska. I did end up giving up at 6pm (closing time) after waiting an hour and seeing only one person receive their package out of the dozen people waiting. I sense that the people behind the counter probably just clock out and leave for the day without letting any of the people waiting know. Unfortunately given that most people don't have control over which shipping company their purchases come from, it's unlikely I can avoid using FedEx in the future. However moving forward, I know I will never use FedEx's vacation hold feature again - even if I had a soggy package when I returned, at least I'd have a package I could dispute with. I think once you click that request, all of those scheduled packages get tossed into a dumpster never to be seen from again. The other annoying thing is that FedEx refuses to provide you a phone number for this facility, or transfer your call so you can at least talk to a human there. The global customer service people are all very friendly and in the beginning I thought they knew what they were doing, but after several calls I realized that they must take zero notes on your call because things that were promised to me with other reps (they'll file a claim for me, they've marked it down that an order should be canceled, etc) are completely unknown to other reps the next time I call so I have to start over my story from the beginning. If there's a way to avoid routing your package through this FedEx facility, please do it. While no company is perfect, it is far easier to reach a human to help you with any other shipping service. read more

The worst shipping experience I had ever have. Apparently people work here are lazy, lying. They just want to say something as excuses to make you stop asking. The agents over the phone all LIED md the delivery ppl just never deliver but PRETEND they did. What a nightmare, we should have someone to investigate in FedEx. read more

Their drivers LIE! Both yesterday and today, there were failed "delivery attempts." Per customer service, driver claims that he left a door tag. No door tag was there either day. So I checked the security video from our building, and no FedEx truck came by or stopped at the time of the supposed attempt. Two minutes after the second "failed attempt" by FedEx, I actually successfully received a different package via UPS! This is not the first time this has happened, it's actually an ongoing issue with FedEx. They use contractors which is just some guy in a van, not an actual FedEx employee, delivering the package. These contractors don't do their job. Incredibly frustrating. read more

There aren't any words to describe this facility. You get to this warehouse and watch FedEx employees clocking in and out. No signs no counter no indication of what to do or where to go. Do you go through security screening? Do you stand around aimlessly? Do you ask one of the drivers who has clocked out? Unreal. Absolutely unreal. At least the employees are nice read more

FedEx Distribution Center - I... Just want to pick up my package - Shipping Centers Near Me - South San Francisco, California

I have tried in the past to complain to FedEx through their website and never get a response. Most of the drivers do a great job, bring boxes to the door and are very polite but one of them continues to leave parcels beside our open gate, which is 300' from the door. Yesterday, he left a box containing a very expensive Espresso machine beside the gate and our mail carrier caught the neighbor's dog chewing on it. He had chewed through two layers of very heavy cardboard and the pot was exposed. She chased him off and went out of her way to drive the box to our door. We can not see the gate from our house, so we had no idea it was there. read more

Today is 3/8/22, three months from the original estimated delivery date of 12/16. I got a call from a family member that they received a couch in my name, an address that I didn't place on the order. So how did that happen? Furthermore the package is severely damaged with the frame of the couch poking through and the fabric destroyed. Not once did FedEx contact me in these months to tell me where my package was. Check the photos to see the damage! If you're reading this and don't know where your package is, contact the seller for a refund! Your package is as good as gone! read more

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0 star for you guys! My package supposed to deliver yesterday but they didn't deliver!! Now here i am waiting to pick up my package! I got here at 7:50am but nobody's here its already 8:20am!!!! The security already called em twice but no one is showing up!!! read more

FedEx Distribution Center - Fedex worst! - Shipping Centers Near Me - South San Francisco, California

Every negative review on here is absolutely true. Lazy fucks work here especially the delivery guys. I had THREE replacement packages sent to me by Chewy which is a pet food supplier since September 8th. It is now September 26th. No packages in sight. They lie about "attempting" a delivery but they don't attempt shit. I caught them red handed as I was watching them from my window. And I got you on camera my dudes. Don't worry, HR will be hearing from me very soon and will recognize those faces from the video. What they do is pretend to load a dolly from the truck with nothing on it, and put it back in the truck. And they drive off!! That is their definition of "attempted delivery."This happened multiple times already. I wouldn't want to load a 50 pound box either but I'm a paying customer and you should do your damn job. If you don't like it, then leave. Why on earth would you drive alllllllll the way to me just to park across the street and do absolutely nothing!!!!! I've called fed ex customer service numerous times, also pointless and useless. They gave me a case number but I'm not going to hold my breath. Highly doubt anything will be done and these idiots will get away with it. Y'all are scum. read more

They supposedly attempted delivery today. I was sitting outside drinking coffee and waiting for them and nobody showed up. Suddenly I get a notification that they attempted delivery but I wasn't available. Such bs. It's been two weeks since they were supposed to deliver my chairs!!! Horrible service and they don't really seem to care. UPS is so much better. read more

They are lazy as f**k. They don't delivery with care at all!! If you don't wanna do your job then quit! I'm lost all my package that have delivery from them.. I don't even want to give star!!!! read more

These guys have a problem with internal theft. After reading several stories from others who have lost gaming consoles shipped to this location, I will add my story. Item arrived at this station on a Wednesday morning. Promised delivery date comes and goes and I open a trace. Operator informs me that it will be available on Friday. Drive there. No package. Inform me that there is a big backlog. I say fine and wait a few more days. Call trace specialist back. No response for a solid 7 days. I return to to check myself. Counter guy tells me that van line was cleared days ago and package is likely lost. Gaming consoles are not just 'lost', they get stolen. Sum it up, I had to do their job for them on tracking my package. FedEx customer service and corporate is completely unresponsive. Next time you need to ship anything, go with someone else. read more

FedEx Distribution Center - Tracking info for my claimed 'lost' package, more likely stolen. No activity for almost 10 days. - Shipping Centers Near Me - South San Francisco, California

terrible terrible terrible!!!!!!!!!!! dont go here..... if you can ship express ups usps do it instead. my package arrived 12/20/21 and stayed at the facility for over a month. i went 4-5 times asking for my package. the clerk every time confirmed my package was there at which time they said they have to look for it and would call me back. never did call so my last time i went back they said they sent it back to the shipper bc it was undeliverable hello could have given it to me common really. stay away from this place if you can. also some advice hire more employees to assist in the warehouse pick up area 1 person does not work. thanks for the terrible service. read more

Not sure what's going on at this facility but I've had multiple packages with long unusual delays at this facility per fedex tracking Mint mobile: 2 day Fedex delivery arrived at ssf facility 12/31/21. Delivered to me in San Mateo 2/14/22 (45 days stuck at fedex ssf) Walgreens: arrived at ssf 2/22/22. As of 3/4 still waiting and tracking just days "delayed" (11 days so far stuck at fedex ssf ) read more

Agree with all these reviews. No idea what is going on with this distribution center but packages are delayed weeks, just sitting there. I have 8 packages just sitting there, no movement. Sometimes it says "customer not available" or "future delivery date requested" which are not true! Someone called me back actually from local FedEx; number was 650-871-1105. She was extremely rude and ultimately hung up on me after telling me "to be patient and wait for the packages" and after I asked to speak to a manager. If anyone else has a contact, please post it here because no one picks up that number as I've called trying to contact someone again. Their 800 customer service number just keeps directing me to offshore rep who is no help. I've had the retailers also call FedEx and they contact their account rep who says they can't get ahold of this FedEx but left a message. When is FedEx corporate going go realize this local distribution center is extremely messed up!? I really don't know what the solution is except to stop ordering from retailers that use FedEx. read more

I would prefer to give FedEx zero stars. I would NEVER use FedEx again if possible. I'm having a laptop delivered that needed a signature. I was given a 4 hour window 9-2pm. Then it was extended to end of day at 8pm. I waited until 8pm at work. Nothing. Then I get a message I missed the delivery at 8:16pm. The next day I get a 9am-8pm window..Customer service and their management are useless. Who has time to wait ALL DAY for 2 days? read more