To start FedEx in general is difficult to deal with. The tracking system for the packages gives you a vague understanding of where it is and when it will be delivered frequently, the update is "it's in transit" with no other explanation. The details on how it's getting from point A to point B used to be more detailed but now it's not. The customer service line tends to hang up on you rather than transfer you to a live customer service agent. It requires information that puts you into a different answer loop than actually transferring you to an agent when you want to talk to somebody, especially if you have a complaint. I personally had a very difficult time even finding the FedEx customer service number on their website. The delivery center in South San Francisco frequently does not deliver at the same day they get it even if they get it at 2 o'clock in the morning it probably won't go out until the next day and I don't understand why that happens with my packages. USPS is much more efficient delivering my packages in South San Francisco then FedEx. When I look at my USPS tracking and it shows that it had arrived at station early in the morning, like two or 3 o'clock in the morning, I know that I would be receiving it later on that day. My most recent experience with FedEx had them not send a package out to be delivered on a Saturday delivery and it was delayed till Monday. This delay was logged in about 8 o'clock in the morning but post timed till 11:30, almost to show that delivery was attempted, but their reason was the business was closed and they could not make that delivery. This was going to a UPS store that is open seven days a week. When I finally contacted the customer service line, they said that business indicated that the address it was going to belong to a business that was only open Monday through Friday. I have never had this excuse from USPS. read more

FedEx Ship Center - Shipping Centers Near Me - South San Francisco, California

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I've gotta say....the friendliest shipping place I've been to. The pretty black young lady was especially upbeat and kind. Keep it up!

Lost a package. Didn't even attempt to deliver it. They took a photo of the front door but there's a call button, obviously they didn't even try. It's so sad that they bother to take a photo but nothing else. read more

Same as everyone else here... Marked as attempted to deliver. No attempt was made. Ridiculous...

UPDATE: Saturday morning (10/18/25) I went to FedEx and inquired how I can get the package and if it was at this location since there is no address on the note. FIVE STARS TO THE ONLY TWO EMPLOYEES WORKING THE front COUNTER ON THAT DAY AT 10am!!!!! Sorry I was in a hurry and forgot to get their names. African American lady and Caucasian slim male. The lady checked computer and said it might be in so-in-so's truck outside to the male. The male went out to look. Came back 3 mins later with the package!! They were both apologetic and explained it was the shipper fault since they paid for the delivery service that required a signature. THANK YOU TO THE TWO OF YOU FOR YOUR HELP. read more

Why I can't leave one star? Package was delivered to this facility on Friday 3 am and still not out for delivery. Package is 5 days late from original delivery day. When I went this am to pick up the package they could not find it and after 30 mins of attempt I was told it's on a trailer and they cannot get to it. I spent 1 hour in line with other. I don't know how this place still stay open. Everyone should just use USPS never have problems with them read more

I had a fantastic experience several weeks ago with an absolutely delightful woman named Anne Manning. This review is grossly overdue Anne I'm so sorry this took me so long!! Anyway back to my experience lol I needed to ship a gift basket to a friend of mine back home and while Anne and I were talking about what I was shipping she was sooooo thoughtful and helpful! I mentioned that I was shipping some chocolates and things to my friend as a thank you and she made sure to talk about shipping speeds and packaging to ensure that the chocolates didn't melt on the way! She was also just being incredibly sweet and kind about what I was doing and told me what a good friend I must be which I thought was super adorable such a nice lady and I hope that you people are grateful to have her! read more

I don't know where to complain but FedEx is incompetent. I had a package coming from somewhere and from a shipper I didn't know. I had went online to change the deliver option to a FedEx affiliate location to pick up in a store. I thought on this is great and more convenient for me. Then I get a phone call from a representative that my package got rerouted to another location instead and it ready for pickup. The location I selected doesn't take FedEx holds at this time. So I said oak and off I went to the new location and at the pickup location said I see no package for you. It's probably still in transit. So that wasted my time. Now I get alert on my phone saying it was returned to shipper because they couldn't get an updated address and package was sitting somewhere at their south Sf Warehouse. I never got alerted at all. Only alert I got was that it was being sent back to the shipper. I struggle through useless customer service which I believe is located in some noisy call center perhaps india? And the customer agent had just generic response contact your shipper to resend it. Well that easy for you to say and she could not give me a good reason why it was sent back. Only answer was to contact the shipper to resend it. Well easy for you to say, but I don't know who the shipper is and I have no idea what's in that package. . What if that package is a scam. I am not sure what to do. Should I just forget about the unknown package? All I have is shipper address and name. This sucks! I thought FedEx was supposed to be accurate and efficient? Well not this time. I am very angry. read more

These clowns can't ever get it right even just once. They always lie about delivery attempts. When they do delivery. It's to the wrong address. Can I request a monkey to deliver my package. read more

Came in to ship a return with a label that needed printing and was told they "can't do that," even though another FedEx location printed the same kind of label for me just yesterday. Inconsistent service and unhelpful staff. Not surprised to see so many bad reviews--this location clearly doesn't know its own services. read more

Same as all the comments on here. Driver took picture of my garage and marked it as attempted delivery on there app. Not once but twice. Called customer support who just gave me generic apology. Told them that it was all caught on camera. They said a manager from this location would contact me to get this resolved. Never got a call. Now it's at the point where it is at final attempt to deliver. At this point feel like the only way FedEx would resolve this is by me contacting a news channel. Apparently they are always able to get these issues taken care of for people. read more

Ordered package. Originated in UT, shipped to Sacramento Ca, then to Georgia, now on its way back to San Francisco. However, package has been sitting in Sacramento for several days for the second time, and does not seem to be moving. All the while FedEx says it will be delivered tomorrow, then again the next tomorrow, then the next. The previous fedex package I had shipped to my home was delivered on time, but it was not delivered to my address. FedEx has significantly declined in their service read more

I'd like to acknowledge the staff here especially Joann. She turned a frustrating situation into a great experience that I appreciate. Joann went above and beyond to resolve the issue. Thanks Joann and staff for your patience and support. read more

Be better stop being lazy common sense to deliver I can send my 10 year old brother to do things like this for fun but apparently as for adults doing this job is absolutely depressing BE BETTER FOR F SAKE. I had an order back in Ontario California my mother sent me frozen homemade food, it was supposed to be a 2 day delivery but did not arrive there were signs that say leave packages outside of the door and I guess they sent me a picture of the wrong address and no where that I lived and they requested another day which is on a Monday they said they tried to deliver my girlfriend was on the watch for my packages I told her to look outside if there's a FedEx truck and there was nothing and I gave them a call on a Monday and they said that your package was damaged and was in the facility the entire time so pretty much lied to me. read more

FedEx Ship Center - Yeezy gap hoodie, homemade frozen food and tomato sauce packages - Shipping Centers Near Me - South San Francisco, California

Stay home from work to wait for the package and the moment "attempted Delivery" notification came on, I immediately went outside and called Customer Service. I am outside of my building where there were no FedEx Truck or Car in sight. I have no idea if the drivers doesn't want to deal with the package or what. Also the picture of the "delivery attempt" was just a picture of the package. read more

The worst, the staff here are both difficult to find in the store and then have little knowledge about the international shipping process. Use dhl, ups anyone else- these guys are incompetent read more

On Thursday, I had a package sent to my previous address (of course it was rejected by the new tenant). Address was corrected same day but this triggered a 24-48 hour delay due to the correction. I spoke with Sam and he was 100% transparent with me on whether I would receive my order in time or not for my event. 1200 bags of cotton candy were in Sam's hands (by this time it was Friday night and my chances looked pretty slim to none considering the upcoming weekend). I get a call the following Saturday morning with the best news I could hope for. Sam had retrieved all 15 of my packages from the warehouse that same morning. He and his team could have easily blew me off and sent me home to try again on Monday. Instead, he decided to go out of his way to do this for me. I truly appreciate it. Resorted my faith in humanity for a change. Thanks again. read more

Package sit for few days not moving. Kept saying deliver next day. Never had same issue with other FedEx location.

Driver just left the package on the street , not even my address. The package is now gone. Anyone knows if package is in public area (anyone on the street) can just grab it; unless driver doesn't have common sense. I have had thoughts that maybe he/she keeps it. read more

Here's a timeline: 12/05/21 - Shipment info sent to FedEx 12/06/21 - Departed FedEx Locatino, Grove City, OH 12/08/21 - In Transit, Bridgeview IL 12/09/21 - In Transit, Wellsville, KS 12/10/21 - In Transit, Parks AZ 12/11/21 - In Transit, Stockton, CA 12/15/21 - Departed FedEx location, Sacramento, CA 12/19/21 - At Local FedEx Facility, South San Francisco, CA 12/20/21 - Arrived at FedEx location, South San Francisco, CA 12/21/21 - Left FedEx origin facility, South San Francisco, CA At this point, tracking showed it would be delivered by 10pm 12/21/21 12/22/21 - In the morning, tracking showed it would be delivered between 10a-1p 12/22/21 - 10:31am - In transit, Sacramento, CA 12/23/21 - In transit, Troutdale, OR 12/29/21 - Arrived at FedEx location, South San Francisco, CA 12/30/21 - At local FedEx facility, South San Francisco, CA 01/06/22 - On FedEx vehicle for delivery 01/10/22 - DELIVERED! Merry Christmas! ABSOLUTELY RIDICULOUS! read more

Worst FedEx warehouse everrrr, my package was due a week ago! Website still says "trying to deliver"no way of actual contact to track my package read more

This company particularly this hub is the most incompetent workers of all losers who called themselves drivers. Lazy or clueless drivers who never showed up to deliver packages, customer service and especially the tracing department can't communicate with the local facilities, packages just vanished into thin air. If you need to ship anything to SF ask your vendor to use a different shipper, anyone else would be a better choice. See the attached pictures? Package was supposed to be delivered on 06/24/22, it's 07/01/22 and no one knows where the package is let along when it will be delivered. Fedex is a huge F'd up, avoid at all cost. read more

FedEx Ship Center - Shipping Centers Near Me - South San Francisco, California

I am so happy that a new fedex location opened up 2 min drive from my house. But just be warned that no one is ever in the front, and a line will pile up. They take about 5-10 minutes to come out, and then if you are last in line it will be another 15-20 minutes before they help you. This occurs 9/10 times, i've hardly ever seen someone in front as soon as i enter. Fedex being a huge corp can't just pay someone to stay in front he entire time? LOL. We are not here to wait for anyone, they get paid to service us. Without customers, this location wouldn't exist. Pay your workers to stay in front! Add a freaking camera so the workers can see when people are in the front, if you force them to work in the back and front at the same time. Add a door chime when someone walks in so they know! Add a bell so we can hit it in the front desk and alert the workers we need help. Jesus. Oh ya, please make this a print and ship center! You have enough room and space and staff! Please allow ATT router returns, it makes no sense. I walked in earlier today and took 5 minutes for someone to come out, there was also a fedex girl on the floor in the front cleaning something and she totally did not get up to help anyone LOL. Terrible service. read more

They can't even do one thing right. How the f do you not ring the bell if you are trying to deliver a package. I don't see UPS do that.

Their delivery service is terrible, throwing items, regardless of fragility, on to the sidewalk, front porch, walk way. They suck.

Package was supposed to be delivered on 1/5. It went back to this hub without leaving a tag or anything. Package hold request put in on 1/5. It has been 20 days but still no update on this package. Opened investigation yet it just said "we exhausted all options but couldn't find it" it's not a merchandise and cannot be replaced. While in the meantime the representatives just flat out lying about the status of the package. FedEx, your stock price should go crush hard. read more

Seemingly every single package sent via FedEx is significantly late to the point that I now cringe when I see a company that I've made a purchase from has chosen to use them. I've experienced very significant delays (300% or more) several times in the past month alone. On top of this, the tracking is useless - it doesn't update properly so you'll sit at home waiting for a package that, despite already being delayed, won't actually arrive for two or three more days. In the end, your day is ruined for absolutely nothing. As others have noted, FedEx seem as though they couldn't care less. Customer service is useless and extremely difficult to reach - even their phone system is rude and unhelpful. No surprise then that both Amazon and Apple have stopped using them. Companies that get to this point of not caring should be boycotted and the best way, in my opinion, to make an impact is to proactively ask customer service of whichever vendor you're using to not ship via FedEx. It isn't always possible or practical to do this, but if enough people do this often enough, it change things for the better in that FedEx will either improve or they'll be used by vendors less often. read more

Every negative review on here is absolutely true. Lazy fucks work here especially the delivery guys. I had THREE replacement packages sent to me by Chewy which is a pet food supplier since September 8th. It is now September 26th. No packages in sight. They lie about "attempting" a delivery but they don't attempt shit. I caught them red handed as I was watching them from my window. And I got you on camera my dudes. Don't worry, HR will be hearing from me very soon and will recognize those faces from the video. What they do is pretend to load a dolly from the truck with nothing on it, and put it back in the truck. And they drive off!! That is their definition of "attempted delivery."This happened multiple times already. I wouldn't want to load a 50 pound box either but I'm a paying customer and you should do your damn job. If you don't like it, then leave. Why on earth would you drive alllllllll the way to me just to park across the street and do absolutely nothing!!!!! I've called fed ex customer service numerous times, also pointless and useless. They gave me a case number but I'm not going to hold my breath. Highly doubt anything will be done and these idiots will get away with it. Y'all are scum. read more

The worse! As stated by one reviewer, their delivery service is beyond horrific, throwing items, regardless of fragility, or/and onto the sidewalk but never where they should be delivered. Next is a YouTube video. Today, they threw a package of mine over the gate. Customer support on either Twitter/X and/or via phone is non-existent. read more

Repeated and historic issues with FedEx drivers in my area (packages originating from this facility) in not truly attempting to deliver my package. This latest time it was a business critical Next Day package (signature required) that I was expecting from my work. I wanted to make sure I received this package, so I was looking out of the window all day (where my home office window is facing) and saw the FedEx truck pull up in front of my house. I watched the driver expecting my package but instead he went to deliver a package to a building across the street. So I thought, okay maybe my package is on a different truck. Then a minute later I get a text message alert about an attempted delivery, and that a second attempt would be on Monday (this was on a Friday). The driver never came to my building! Complete lie! Now I need to go to this damn facility to pick it up on Saturday. This is one of a handful of incidents of laziness and lies from FedEx drivers in my area. They're the worst delivery service I have ever come across as they a problematic 90% of the time. Unfortunately there's probably little we can do as the receipents of packages. It's the senders they care about, where the $ is coming from. But a few things I did and I hope you will too if you've been a victim: 1) call FedEx support and file an official complaint about the incident 2) file a complaint with the Better Business Bureau. This location isn't listed so you'll need to click on the "BBB's Business Information Form" option in the banner on this page https://www.bbb.org/file-a-complaint/search. I know there is little we can do to make FedEx improve, but maybe just maybe our collective efforts will help. read more

FedEx Ship Center - Lie! The driver never came to my building. I watched him through my window. I should have walk to the damn truck and asked for my package! - Shipping Centers Near Me - South San Francisco, California

I believe this is the distribution center that service my neighborhood. My package was "on truck for delivery" today (5/31/23). Stayed home all day waiting. At around 5 something, saw a FedEx truck drove down my block and then back up w/o stopping. I then received a text that a delivery attempt was made and customer not available. BS! First of all, no signature was is required so driver could have left package w/o customer present. Second, I was home and ready to meet the driver but the truck zoomed off. Called the FedEx 800 number and was told they will attempt to deliver tomorrow (ok?) as if I had a choice. read more

The staff here unfortunately have no idea what they are doing. Sent me walking around the entire building looking for someone to help with a pickup because they said they didn't have my package but they ended up having it. Avoid at all costs if you need to have a package sent here for pickup. read more

#115/2016 Twenty minutes before closing - the usual harried atmosphere of rushed clients and personnel dedicated to make deadline and speed to the airport -I found a very Zen and efficient staff to help me. They took one frazzled mama, tired from doing errands and a little lost from driving in South SF, and made my life 85% easier. Thank you for being nice and not charging me for tape.*** You coulda, you didn't and you were very nice. ** I kept thinking "Please don't charge me for tape. Please don't please don't please don't I may go over the edge it took me forever to find the entrance and you almost closed pleeeeeease!" Thank you. read more

FedEx Ship Center - Awesome staff! - Shipping Centers Near Me - South San Francisco, California

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This is literally THE WORST Fed Ex drop off location EVER. They have 5 terminals and there is NEVER anyone out in the lobby. There is no bell or a way to notify the elusive agents BEHIND THE WALL that you are in the lobby waiting for service. You literally have to WAIT until an agent magically appears. I've waited as long as 10 minutes to see anyone that can help me. read more

This FedEx Ship center is great off hours. Staff are easy to work with. The only issue I have is that a local phone number isn't provided, so it requires calling the main 1-800 number. This process can be fairly inefficient (the main 1-800). read more

My phone was stolen last weekend, and I've been struggling to get my replacement since Tuesday. So I wouldn't miss the delivery, I sat by the front window with the front door open (brrr) for most of today, refreshing the tracking page. Then I refresh the page and it says a delivery has been attempted. Absolutely f*cking impossible. That was at 1:30 today, and now it's 5:45. I have been on and off the phone with Sprint and Fedex for those hours. I need a phone to work this weekend for income I can't do without, and they say the next delivery attempt is going to be on Monday because of the New Years weekend. It's Thursday. I'm sitting here crying, trying to figure out what to do. I hope the person who decided to not deliver my package and then lie about it reads this. read more

Excellent service and very helpful. She taped up our boxes and offered suggestions on packing 3 boxes that were odd shaped. Very happy with service. read more

I've lost so many packages from FedEx. They don't deliver on the doorstep. They just throw your package on the lobby of the building and take pictures it's delivered. Then when you go there to get it it's not there. Maybe someone took it. Or maybe the delivery guy took it again after taking a picture. read more

The front desk was super nice and very helpful. However the driver was notttt. They didn't even bother to enter my apartment building or leave any door tags. It took me a long time to hold on the phone, find out where it is, wait until the driver goes back, and go out of my way to go to there warehouse. I live in a huge condo complex and it's not easy to find a unit. Usually UPS and USPS driver deliver packages to my door. However FedEx signature required packages can never find me. read more

They are unorganized,customer service is terrible would never ship through this carrier