I had a wonky situation with a heavy pachage. She was able to assist patiently and assisted with my…read morelack of tech savvy, and made things happen!! Thank you!! Also while I was there, a young woman came in and discussed sending two bags of medication. This patient worker helped this woman determine she would have a better result with UDPS.

Stopped by this Pak N Mail to drop a package and a letter for the husband. The minute I stepped…read morein, I was greeted cheerily by the sales lady. She helped me right away with my drop-off and I was back on my way in no time!! Small shop but well-organized and maintained. Suitable for all your packaging and mailing needs. I would come here again any time!

I think I called here 20 times in one day and no one ever picked up. I go in to the store in-person…read moreand service is even worse.

Inquired about mail services, just an inquiry. They asked for payment, (for an inquiry?) ran my…read morecard and charged $180 for an annual mail subscription, that turned out to be nonrefundable. They deserve less than one star.

We had two large, heavy packages to ship. We needed help…read morecarefully packaging two folding wooden chairs. The young lady at the counter was extremely patient and helpful. She also found us the best price for shipping. We'll use them again!

I receive overnight refrigerated packages with insulin every two weeks. In the last five months…read morethis station has not delivered several of my overnight shipments with a statement of mechanical breakdown only to find out they didn't have a driver for the route. No notification until late afternoon expecting me to drive all the way to Rapid City to pick it up I live approximately 25 miles from Rapid City. There was no notification that my packages would not be delivered this time on a Friday before Labor Day. I am told that it would be delivered on Tuesday, September 5 which would make that vial of insulin unusable. They refused to put it in an Uber or a cab or have someone drive it to me having explained that this medication needed to reach me today as per the contract with the provider. The station manager is of no help. It's not my problem if they can't hire anyone. I was told it was a mechanical come to find out, they actually didn't have a driver for the route. I receive FedEx at my place of work in my town. The driver came today and I asked him about my package and he said it never was on the truck and he obviously did not have a mechanical breakdown. Maybe the problem is the management at the station and perhaps they should be replaced and perhaps maybe they could keep some drivers employed

That was my 1st and 2nd call and the customer service didn't do anything accept get huffy talk over…read moreme just not to listen.

Every time I need to return an Amazon package, they are always so nice, fast, and helpful! I like…read morethat they remind me that they sell postage stamps - so much better than waiting in those long lines at the USPS!

Tired of these guys marking our packages as delivered but it's very obvious they did not as our…read moremailbox is empty. There is no resolution to getting our packages found and the robot calls just hang up on you. Poor service, rude employees, no resolution. This is the third package that they've lost and they're all worth $100+. The boss of this facility really needs to review his or her staff as I've never had these issues in bigger cities.

10/10 stars for Jeff for being the nicest and most helpful ever! My fiancé and I showed up 15…read moreminutes before close to send 50 wedding invitations including overseas and Jeff was so friendly and patient helping us figure out how many more stamps we needed for each letter and even finding us matching floral ones like the ones we'd already put on. A wonderful experience!