Brian was very helpful with getting my last minute package out. They even went out of their way to…read moreprint out documents and get everything there on time. His company was the only one that actually had an office staff to answer my call when I needed it. They got the package there on time, and didn't gouge me on a price !!!

I had a wonky situation with a heavy pachage. She was able to assist patiently and assisted with my…read morelack of tech savvy, and made things happen!! Thank you!! Also while I was there, a young woman came in and discussed sending two bags of medication. This patient worker helped this woman determine she would have a better result with UDPS.

Stopped by this Pak N Mail to drop a package and a letter for the husband. The minute I stepped…read morein, I was greeted cheerily by the sales lady. She helped me right away with my drop-off and I was back on my way in no time!! Small shop but well-organized and maintained. Suitable for all your packaging and mailing needs. I would come here again any time!

We had two large, heavy packages to ship. We needed help…read morecarefully packaging two folding wooden chairs. The young lady at the counter was extremely patient and helpful. She also found us the best price for shipping. We'll use them again!

I receive overnight refrigerated packages with insulin every two weeks. In the last five months…read morethis station has not delivered several of my overnight shipments with a statement of mechanical breakdown only to find out they didn't have a driver for the route. No notification until late afternoon expecting me to drive all the way to Rapid City to pick it up I live approximately 25 miles from Rapid City. There was no notification that my packages would not be delivered this time on a Friday before Labor Day. I am told that it would be delivered on Tuesday, September 5 which would make that vial of insulin unusable. They refused to put it in an Uber or a cab or have someone drive it to me having explained that this medication needed to reach me today as per the contract with the provider. The station manager is of no help. It's not my problem if they can't hire anyone. I was told it was a mechanical come to find out, they actually didn't have a driver for the route. I receive FedEx at my place of work in my town. The driver came today and I asked him about my package and he said it never was on the truck and he obviously did not have a mechanical breakdown. Maybe the problem is the management at the station and perhaps they should be replaced and perhaps maybe they could keep some drivers employed

Well maintained. In a small strip mall. All machine were in working order. Plenty seating and…read morefountain drinks available for purchase along with multiple vending machine for snacks. A little less expensive than other laundromats in the area. 90 minutes for wash and dry. So much better than the hotel laundry which took four hours.

12/2024 Clean facility. App payment and quarter accepting…read moremachines. ATM charges 4.00 & some change to give you cash. 2.00 dollar fee for bill changer if your not a laundry customer. Small waiting area with vending snacks and drinks. Multiple types of machines to choose from. I used a normal agitator machine which left a small fuzzy residue on my dark cotton items. Some did not wash the soap away from my laundry after a 37 min cycle in warm. Wash price 3.75 quarter/app pay machines Dryers 4.00 quarter/app pay ( didn't use so don't know for what increment of time dryer would run on $4.00) Countertops clean. Plenty of rolling/ hanging garment baskets. Some families allow their children to run around the facility with them. I only note this as my leg was crashed into by a child while I was working on my phone. It would be nice if the attendants would control this a bit better. I came to do laundry world not babysit and bruises.

Whatever "it" is... I have to say that they have it…read more The people here at this hub of shipping and packaging convenience are some of my favorites. Efficient, knowledgeable, and all about helping their customer. It should be the mark of any business, right? It was only within my first week or two here in RC that I decided that The UPS Store would handle my printing and shipping needs, and it came down to the customer service (and a little bit with the price of it all). Their competitors just can't hang, and I say it with utmost confidence. Anywho, if you need the likes of their services this is the business and location to venture to have it all done. As I started, I said they have it, and they do have it. Whatever that means.

That was my 1st and 2nd call and the customer service didn't do anything accept get huffy talk over…read moreme just not to listen.

I think I called here 20 times in one day and no one ever picked up. I go in to the store in-person…read moreand service is even worse.

Inquired about mail services, just an inquiry. They asked for payment, (for an inquiry?) ran my…read morecard and charged $180 for an annual mail subscription, that turned out to be nonrefundable. They deserve less than one star.

They did an amazing job assisting us in our move. Very professional and hard working…read more This is a legitimate and real post regarding OUR experience with them.

I felt violated during and after hiring them. "Joey" the helper took expensive antiques and tried…read moreto put them in the moving truck without me seeing. He did manage to take several expensive things even though I generously gave them items that I can't use that are worth money. Like a pressure washer. I had a gift for my son taped up in a box with my son's name on it. A really nice t shirt from Sturgis Coffee. That is missing. "Joey" lunged for an antique butter churner and antique 5 gallon crock (he hauled that out to the truck). I had to get it back. They have a storage unit for things they keep and stopped at the storage unit to drip things off Entitled. Uneducated Over priced. Disorganized Not trustworthy I would not use them again. The price advertising on the Uhaul website is $120 an hour for 2 people. They will charge you $200 an hour which is ridiculous. They don't even have a moving truck. Hire Thompson and Sons instead. Oh and the helper "Joey" dropped a heavy tv down the stairs and damaged the wall. Uggg

Tired of these guys marking our packages as delivered but it's very obvious they did not as our…read moremailbox is empty. There is no resolution to getting our packages found and the robot calls just hang up on you. Poor service, rude employees, no resolution. This is the third package that they've lost and they're all worth $100+. The boss of this facility really needs to review his or her staff as I've never had these issues in bigger cities.

10/10 stars for Jeff for being the nicest and most helpful ever! My fiancé and I showed up 15…read moreminutes before close to send 50 wedding invitations including overseas and Jeff was so friendly and patient helping us figure out how many more stamps we needed for each letter and even finding us matching floral ones like the ones we'd already put on. A wonderful experience!

Horrible customer service every time I go there. I've paid for a P.O. Box for 2 years at this…read morelocation and everyone there looks and acts like they hate their life/job. They are rude and inconsistent. You can't access your box after hours like some locations as well.. and their hours are minimum

Wow last week I went in and the girl was extremely helpful but not today…read moreToday the girl with no name tag She had dark hair and glasses She was rude and not helpful Even the people in front of me said good luck because she was so rude Clearly if you don't like helping customers then get another job Found her name on the receipt Donna Hope they don't share registers and I have the wrong name The negative attitude girl was dark hair with glasses