FedEx is a terrible service! My packages are smashed, Dinnerly boxes don't arrive on time and I had to pitch two of them that were no longer frozen due to late delivery. All packages are very filthy! Do they ever clean the inside of their trucks?? The driver backs into my drive and is breaking off pieces and cracking the cement. read more

I just recently used the online FedEx shipping website to mail three Holiday gifts to my extended family. One for 11.2lbs at $36.69, one for 6lbs at $24.31, and the third for .1lb. at $13.93. After my family had received all three packages, I checked my bank statement and noticed that I was charged double the price. Instead of paying $36.69, $24.31, and $13.93, I was actually charged $63.30, $52.35, and $14.18 for shipping. I contacted their customer service team to try and resolve this overcharge issue, but the person who I spoke with had everything well-rehearsed, as if they had dealt with similar complaints throughout the day. Customer service stated that because I didn't enter the dimensions on the website, FedEx charged more than I was originally quoted for the weight. I told them that their website would not allow me to enter the dimensions, it showed an error each time, and would only allow me to enter the weight. I tried several times on both my work laptop and cell phone, with the same error repeating. I screen shot the error for my own personal records along with the quoted price for shipping. The FedEx website did, however, conveniently allow me to print the labels with just the correct weight. Since the error is that of FedEx's licensed shipping website, I should be entitled to the price that was advertised when I printed the shipping labels. I would have shipped with another carrier if FedEx would have quoted the final price that I was deceptively charged. According to federal law, companies are prohibited from charging a customer more than the advertised, posted, or quoted price. It is illegal for businesses to list a price and than charge you more without your consent. FedEx should not be able to use their technical issues with website to practice deceptive pricing. Charging someone more without the customer's knowledge is a trap and violates advertising laws. read more

I was informed by FedEx that my package would require a signature and would be delivered by the end of the working day. I tracked it on the website, chatted on the website & talked to them on the phone throughout the day and in every case they confirmed that the package would be delivered at the end of the day and needs my signature. At about 5PM and hour before the end of the day I received a message that the package would now be delivered before the end of the day tomorrow. I called them again and asked why did I have to stay home all day to wait for a package that I had to sign for when they new all along it wouldn't get to me by the end of the day? Their answer was you could have had us deliver it somewhere else. Pretty sneaky don't you think as no matter where I would have had them send it it still wouldn't have been delivered at the end of the day! read more

This is the worst company I have dealt with in a long time. Working all of my life in the trucking industry and transporting good Fed Ex is the worst. Tracking is NOT available and customer service agents refuse to transfer me to US based Customer service agent even though they cannot answer my question as to where my package is. I have been told different things from a new tracking label has to be made to the driver can't find my home. The package was here and I did refuse the package as it was the wrong item, and the driver said he could return to shipper Well 5 days later it's still not here and not at the shipper and NOT TRACKABLE. read more

I've been here several times without any issue but today when I went to the front there was a white guy and a black guy I work in which I've never seen them before and these people sounded like they were very confused no matter that I told them several times very politely and clear what I wanted to have done which was take the stuff out of the box I brought to them and have it wrapped up nice and secure for me They kept on trying to use the box I had which I told them I don't need that box and did not want to use it and the black guy that started to wrap my stuff was doing it in a hurry very careless and was practically throwing my stuff around One of my items was extremely fragile and he barely wrapped it up and threw it across the table it almost fell on the floor When I said something to him about this he got an attitude and asked me if I wanted somebody else to do it for me and I told him yes I do because I don't like the way you're doing it nor do I like your attitude The manager that came to handle the situation was very polite and apologized but I told her I don't need her to apologize I need the guy who was act in unprofessional to apologize to me I guess from now on I will take all my business to UPS because I'm tired of the attitude problem of people around here not to mention everybody wants to act all tough and talk shit when they're not going to come outside and do anything read more