They were in the process of moving and were still taking and making orders!! The store's land was being converted to apartments and their new location is minutes away. The staff was friendly and accommodating in spite of the circumstance! Thank you for the effort it took to maintain customer satisfaction!! read more

This review is specifically about Don that is at the new location at 6450 Poplar Ave. I had dropped off 3 packages in the kiosk on 10/24/24. 2 got scanned in, 1 was "lost." I went in with my receipts, and instead of telling me there was nothing he could do, he looked and found my package! Thank you Don! read more

Went in for full-service print job... Semra was the woman who helped me from start to finish... first, she has excellent customer service skills... very professional and knowledgeable... she had several excellent suggestions about my project and I adopted every one of them... the pricing is right... the turn around time is excellent... and I am just truly impressed with the service I got and the quality of everything... I was surprised to see a low rating for this location because I've used it before and it's always been Top drawer... I gave Semra the following review on the FedEx "We Listen" survey: "Semra was professional & knowledgable... a 10+ on the scale of 1 - 10" Based upon this experience alone, I am giving 5 stars (which I hardly ever do) read more

rude employees hovering and insisting on helping with self-serve machines when it is not needed

The packaging center has some registers that do not function correctly. Some of the staff have mediocre skills and personalities that are lacking in the customer service department. I stood in line for 20 minutes to be directed to a register /station that was not working before I got there. Why that register remained opened is beyond me. Two other station were working properly, as I observed other people who had stood in line behind me complete their transactions in a more timely manner and leave the store. No paper/ printed receipt was available for the three boxes I paid to have shipped. I asked for an email receipt when the worker was unable to print. I was told that wasn't available and that another cashier could help once he finished with another customer. I waited ten more minutes for the other cashier working over at another register to come and tell me he could email me a receipt. He said he would have to restart that computer / checkout station, it would be best if I left my email. He took down my email but didn't email me. Once back at home, over an hour later, I phoned the store manager in order to receive an email with my receipt and tracking numbers. I ship often with UPS and FedEx at other locations in Memphis and previously through the years in other states. This is absolutely the worst experience I have ever had in a shipping store including USPS. read more

Federal Express has the worst service, and tracking. Twice we have seen this, when you call any The phone numbers you cannot get in touch with a person the phone number actually hangs up on you after it gives you to a survey. Then when you try to use the virtual it ask you to same questions over and over which makes no sense because it won't even give you any information that your trying to get I don't know why people even bother to use fedex I don't use them, only usually on the receiving end I never send anything else fedex because they are unreliable read more

FedEx Office Print & Ship Center - Incorrect shipping information, lied about delivery - Shipping Centers Near Me - Germantown, Tennessee

FedEx office always helpful for my shipments and now they even pack boxes too. Great customer service.

I try to use FedEx for most all of my shipping needs etc. So I decided to use FedEx office for the memorial programs for my grandfather's funeral. I had previously created my own program online and was about to purchase prints of what I created. The size options for the program, however, were way too small. So I was forced to rely on someone else to create one for me. Cherria seemed like a helpful and knowledgeable person with which to rely on. WRONG. I dropped off my photos and the words that I wanted on the programs Tuesday at 12:00. She said usually within a day they would have it created and send a proof for me to approve. WRONG. I received an email Wednesday saying it was taking a bit longer, but that my proof should be ready on Thursday and that printing took no time. WRONG. Nothing was ready on Thursday. As I was running around like a chicken with my head cut off dealing with family coming in, work, and other responsibilities - I didn't get to call til Friday morning as soon as they opened. When I asked for Cherria, she wasn't available to talk and the man said I would have a proof in just a little while. WRONG. I called back again at 1:20 and they assured me I would have a proof by 8 pm. The funeral was Saturday and I had no idea if I would even like the programs they created for me. They assured me they did high quality work that would not need to be edited. WRONG. They emailed me a proof about 6pm and it had his name misspelled on the front, a horrible photo on the front, and they switched the location of a photo from the inside to the back that I had specifically said I wanted on the inside. In a furious rage, I drove 50 mph down Kirby in the rain to talk to someone in person and let them see my anger in its full glory. The gentleman who dealt with my furor, Rob, was the only bright spot in this horrible mess of an experience. He said he knew "all the sordid details" of my story and was apologetic. He fixed the problems right away. He was fast, efficient, kind, and genuinely helpful. Maybe he needs to be running this store. I picked up my programs on Saturday morning and I paid my $230. I was nowhere near as happy with them as I was with the ones I had created though (which would have been 150). I will never put another penny down at this store again. read more

The staff here are generally helpful and quick to get packages shipped or things printed. I have used this location multiple times. I would recommend it to a friend. read more

Your sharpies, printing and copying services, post-its, business cards, posters made, foam-core backing, book binding, etc. are all present, just like with any office store. I prefer to DIY print, because it dulls the blow of paying for a copier, but every year the copiers become more complicated- I feel like a coot when I can't find the right button or paper tray. This is not a bad place, and it is clean and bright -sterile, even- but they don't offer some of the services that they used to. A few months ago I tried to have a photograph printed onto fabric- something I know they used to do, because I did this for an art school project years ago. They couldn't do it, and looked at me like I was an idiot for asking. In fact, every time I've been to this FedEx Office in recent years, I've been treated poorly, until today. (For better full service, I have had more luck at CopyMax.) Do you know what's annoying? Receiving a broken wine cooler for Mother's Day, and then having to pay to have it professionally repackaged for shipping because we broke down the box and recycled it (not FedEx's fault, but wouldn't you expect a brand-new appliance to function). $95.00! Also I tweaked my back carrying the thing to the back of my car. The FedEx guy was very sweet, though, and helped me a lot by bringing out a dolly and helping me out of the car, and explaining how the packaging worked. They had to build me a completely new box, because they didn't have any premade boxes that large. If you go to FedEx Office at Carrefour, go see Kevin in packaging and shipping! He was a bright spot in a very tough day. read more

Got here at 755 am. Sign on door said they open at 8am. Worker finally shows up at 815 to open. Pitiful.

Super friendly and helpful staff! I came in for printing and was helped asap. The store is quit and clean and well organized. Great spot for printing! Can't really give an opinion on sending. read more

The employees, Isabel and Gavin, at this location were very helpful with my order today. They answered questions and made suggestions about how the print job could look its best. They were pleasant and friendly, as other employees here have always been over the years. read more

I've gone before and had a pretty decent experience.... But today my husband went to pick up something for me after work. Came home empty handed and said after 25 minutes of waiting for help and workers just talking to each other, he left. Not believing him I went back and experienced the same thing two hours later. So after 30 minutes I got some help... Then they couldn't find the stuff I printed. For a bunch of 30-45 year old people working there no one seemed to have it together! I use fed ex kinkos between colonial and Perkins often and they are amazing! It's a shame that I have to drive past this one to get the service that should be provided! read more

I use to come to this location all the time. However, their lack of care has forced me to stop going. My last visit this afternoon was completely useless. I needed to print a few documents from my email. I asked for help and the attendants didn't know what to do. I ended up paying almost $5.00 because their computers weren't up to date! All the woman said to me was "do you want your receipt?" NO! I want a refund?!!! Ridiculous read more

One of the worst experiences I've ever had at a FedEx. The guy helping me had literally no clue what he was doing. And I ended up having to leave without getting my stuff shipped read more