Good self service options, helpful staff, various office supplies and stationery for personal use, and trustable shipping. Very technology friendly so makes it easy to use every time. read more

I had to leave a review because Kenneth has gone so far above and beyond to accommodate to my print request- and to be clear I haven't even paid yet! This place has great employees and the prices are fair! read more

One star - You're on your own here Came in to ship a package and somehow managed to feel invisible. Two of the three employees at the counter were just sitting on their phones. I waited about 10 minutes, then asked, "Hi, are either of you free?" One ignored me completely, and the other just walked to the back without saying a word. A bit later I asked again and got a "hold on" while they kept texting. Meanwhile, there was only one other customer the entire time and three people up front for about 20 minutes. At one point, another customer came in, and they went ahead and helped the person behind me while still ignoring me. Nothing dramatic happened, it was just clear they weren't interested in helping. If you're okay with being an interruption to someone's phone time, this might be your spot. I'll go somewhere else next time. read more

I was very appreciative of the kindness and patience received from Kennith this morning. Had a problem printing a pdf from email but Kennith took the time to help me out which took some time. Thank you! read more

Do not call for information, best to go there and deal with questions face to face. Phone information is not something they seem to want to provide. read more

Something is strange about the pricing at this outlet. I called and asked the cost to send a one page document to a city adjacent to Guadalajara, Mexico. I was quoted three prices: $65, $50, and $16 depending on the speed of shipment. When we arrived at the Fedex on Shattuck, the woman (probably Chinese) stated that the price choice was $160 or $135. She stated that the phone information was erroneous. I had earlier called a DHL office on San Pablo (TM Express Mail) and had a quote for $50, so we went there. Now this is where it really gets interesting. This business also uses Fedex to make shipments. Their computer stated the cost of my letter to Mexico was $55! The Shattuck office of Fedex may be overcharging customers by more than a 100%. I will write an email to Fedex and file a Better Business Bureau complaint. BTW, we sent our letter on a Friday and was told it would take five business days. It arrived on the following Monday. We are completely satisfied with TM Express Mail. The office is cluttered with boxes but the service is honest. read more

I went in for passport photos for a Spanish passport in March. When I was assembling my materials today and doublechecked the size of the photos I realized they were too big and did not comply with the Spanish requirements. I went back to ask Fed Ex if they would make good on their error. Today's employee seemed to question my truthfulness about whether I had the photos taken and printed there (I had a screenshot of the credit card charge). She declined to redo them. It was a disappointing experience. I will not be going back. read more

I emailed a project to FedEx. However, when I went to pick it up, the order was completely messed up. I went back to the store and spoke with someone there. They spent two hours proving that the order was done correctly, except for a few odd pages. The person kept turning over piles and piles of the printed documents, then asking me if it seemed right. She kept trying to justify the I was so tired by the time I got to my office I couldn't even think straight so I went back through it today. It looked like they had double printed the order. And as I thought, some of the document and pages were printed on top of the start pages for the next document. So, I ended up with double the printing, and a real mess. She tried really hard to make it look like it was my problem. So disappointed, I won't go there again. read more

I rarely leave bad reviews but my experience at this location left me uneasy. First, the manager (I don't remember her name but she was a woman around her 50's or so) was rude and unwilling to help the customer ahead of me in line. The customer had paid for shipping online and had a label for the delivery. She said the shipment label came with a box. The manager immediately said with an unpleasant tone how the customer had to pay for a box separately. The box was $45 since she was shipping a laptop. $45 just for the box...even though the customer already pre-paid for it online. The manager didn't even search the label in their system or apologize/acknowledge the misunderstanding. Furthermore, she told the customer that she can't drop off the package to be delivered because the truck had already picked up all the packages for the day. Mind you, they changed their hours temporarily where they close at 6PM instead of 8PM on weekdays, and package drop off for deliveries ends at 4PM! There was no update on Yelp of its new hours. And no acknowledgement from the manager of the inconvenience with the new shift in hours. The customer seemed to need to send the package asap and was asking her options, and if she could leave the package and have it sent tomorrow. The manager was very stern and unwilling to tell the customer her options and wouldn't permit the package to be dropped off today. She said she had to come tomorrow to ship it. I find that very strange as USPS allows you to drop off packages as long as they are open, regardless of the delivery truck's schedule. Additionally, girl in front of me was very respectful and not entitled. She didn't deserve to be spoken to that way. When it was my turn to be assisted, the manager quickly changed her tone of voice to a bright and pleasant tone, which was unnerving after hearing the way she spoke to the girl before me. But upon letting the manager know I was picking up a package and had a barcode to scan to receive my delivery, she interrupted me and said with a stern tone that she needs to see my ID. What is the point of having a barcode to be scanned if she claims to need my ID only? Mind you, I was totally okay with providing my ID but she wouldn't even give me a chance to finish my sentence. She was on a weird power trip and even if she was (possibly) practicing the right protocol, her customer service was subpar. To be fair, maybe they can only give packages for pick up with an ID to validate. And maybe the girl in front of me had the shipment information wrong. But regardless, the manager was very unpleasant and rude. I'm not sure what the manager was on today but I will say, if the manager is practicing this kind of customer service, I'm discouraged to go to this location. And this review is coming from someone who's worked in customer service for years. I definitely hope the manager improves her customer service as I've had a good experience with another employee in the past. Overall, I'm giving 1 star for customer service and 1 star for passing off my delivery in a timely matter. read more

Great customer service Dee was able to help me with everything I came in here for!! Lovey hiring choice, id love to see her manger, or training new hires! read more

Hi i received the best customer today i needed Printed copies and Eric helped me out super fast and helpful and i have been coming to this store for years and if i need something cool like graphics copies. Eric will help you out thanks Genaro read more

How do they not have self service supplies stocked? Forced to wait in line for over 10 mins with a preprinted label! So many more efficient locations, I will never use this location again! read more

I tried the C700 printers at few different locations. This one was best calibrated, and Dee is super knowledgeable and helpful.

Big shout out to Marina and Dee (sp?) who were amazing at getting things printing for me on time.

I printed about 10 regular pages. It cost almost $9. Almost a dollar per page. Im usually not one to complain about price but thats expensive read more

This FedEx Center was efficient and well run. It was very busy when I walked in and there were several people at a register working with people. They were clear, professional and moving the line along. The manager (Debbie) would routinely look up and acknowledge the line, thanking everyone for their patience. She then went to each person in line and asked what they needed. If someone was able to get their needs met without waiting (ex. they had an addressed label and the package was ready to go), the manager took the package for them and took it to the back. I did not have a label, but she had me email the label to FedEx, went to a computer and printed it out for me so I would not have to continue to wait. I highly recommend this store, Debbie and those working at this store. read more

My shortest review ever: I had a great experience! There was plenty of staff working on a Friday afternoon. They were helpful, I sent my mail and I was out. The place is spacious, clean and very convenient. read more

As expected, Fed Ex has backed out on it's commitment to pay on an approved claim of breakage of items shipped on their services, even when the Fed Ex employees packed the items and customers paid for the insurance. Case # assigned and customer service reps verbally confirmed check was issued and send to confirmed address, but 6 months later, no check and more empty promises. read more

FedEx Office Print & Ship Center - The check is in the mail that is never delivered. - Shipping Centers Near Me - Berkeley, California

extremely rude and unprofessional customer service from one woman. i had a prepaid QR code to scan. I just needed a box to ship my return. the man helping me said I can have them pack it up with all these little extras like stuffing that I don't need so I declined and said I would just like the box and some tape. the man actually helping me said that was okay . I paid for the box and asked for the tape and a woman who had nothing to do with my transaction got unexpectedly loud and said "that's why we need to charge her for the standard!" which is about $12. So SHE wanted me to pay the extra ~$9 for tape. its TAPE at a shipping center. I walked out and won't be back because of that weirdly greedy with tape woman:) read more

this place absolutely ripped sped so many times. i can attest that this place provides a collective 38, maybe 38.5 IQ score. Working together, they barely replicate the work of a single human. if you want your packages shipped at an appropriate cost and time go usps because at least they don't charge a months rent for a wonky box repair. i can guarantee you, you will lose about 1/3 of your brain cells and 100% of your happiness as you leave the store. You will probably even lose your appetite--for like a week even. Traumatic. May God forgive this fedex. In lords name, Amen. read more

I have visited three times in one week trying to ship something each time, and in those visits, employees have made inappropriate sexual comments and told me that their system simply won't work and they can't help me. Nobody there knows anything and is mean and rude. Don't go there if you care about having anything delivered! read more

APRIL 2020 - Major COVID-19 violation by employees! UPDATE: WED-4-8-2020: I went back to use the self-service copier to make my copy. At the time of day I was there, the sun was shining in my face and so I was unable to see the touch pad of the copy machine. So, I called for help and Theresa the store manager came over and I explained to her what was going on, but, she refused to help me stating that they need to stay 'socially distant' from customers. I totally respect that, but, funny thing, of ALL four employees as well as everyone else in the store, I was the ONLY person wearing a mask! In addition, Theresa and 2 of her employees were gathered together WITHOUT MASKS ON having conversation with each other! Yet, they refuse to come close to customer claiming 'social distancing' issues. I called FedEx to complain and when the District Manager called back she said that they had limited service to only self-service machines and if the customer was unable to work the machine then that was 'unfortunate'. Translation - "If you don't know how to work the machine, too bad - So Sad" ! She also said that they were "following CDC guidelines regarding masks", yet, social distancing has been going on for weeks now! What about following those guidelines with each other as well as customers? Finally, I told her, most of the employees were there doing nothing, so, if they were going to pay them to be at work doing nothing, why not pay them to do nothing at home where they can be a lot safer since they are SO concerned about the COVID-19 situation to not even help customers when they come in anyways? I guess she heard me because it now says that the store is 'Temporarily Closed" !!!! MON 4-6-2020: I had a 3-page word document I wanted to print out one copy. An associate asked me if she could help me and I told her I wanted to print out my document on card-stock paper and 3-hole punched. She said they had everything I needed at self-service. I said I did not want to do that and could she do it for me. She said she could not. It's no wonder they have such a low rating! District Manager needs to be told about these reviews. It is clear that he/she has no idea..... until they do, nothing will change !! read more

This is where productivity goes to die. Employees find any reason not to do what the core services of Kinko's

I came here because I needed to print a couple of pages in a hurry. I am not from the area, and when I am home I usually go to Staples for 11 cents a page - this place was a lot more. Beware if you are self-printing! read more

Didn't know exactly how to make my idea happen and Dee and Eric exceeded my needs. Both very friendly and personable! Give these 2 a raise!! Thanks again read more

I use FedEx Office on Shattuck at Allston, downtown Berkeley, Ca to do lots of copying, sending copies and sometime, I use their computers to print documents, etc. My experiences are their machines are always fully equipped to start for what I had to do. When I have computer questions, the manager Debbie is always willing to help. She is very knowledgeable, helpful and professional. Her entire staff are very nice and very helpful. I have been going there regularly for over a year, I never had a bad experience. On the contrary, I think it's a great store and well managed and staffed. I can't say enough for all the people who work there. Thank you so much FedEx, the downtown Berkeley Store on shattuck and Allston! You rock!!! read more

Showed up at 10am to ship a package and get more packing tape. All the lights were on but the door was locked and blinds were closed. Waste of time read more

NOSY + RUDE MANAGER!!!!!! I came in today for some prints and as oppose to experiencing professionalism from the whole crew on shift at this FedEx location, the manager demonstrated colloquial expressions toward their customers, like myself. But the employees behind the counter seemed friendly with smiles on their faces. One of the employees helping me was very kind to test print one of my jpeg files on my bristol papers. Then the NOSY AND RUDE MANAGER came over to see what I need prints of. He then asks me if my paper was Laser safe. I replied " well I had done prints at four other locations". His reply was so blunt as if i was in combat .. " You are not answering my question!" So chill MR., I am only back home for Winter Break. I have no idea if my bristol pad is safe for the printer, but neither did the manager. All I know is that I constantly have to make prints for one of my classes, and if the other four locations I have been so kind with no problem doing the prints for me, then why should he? Thats the explanation behind my answer, but I guess mr.general didn't accept my response because it is not what he wants to hear... Plus, he was beginning to list all the papers the printers does not take .... [ oh boy here we go with the long list] he only came up with ONE! 'water color paper.... AND ( * pause) .... paper like water color papers because the printers can't take them.... and theres a list in the handbook.' Heres something else that you don't want to hear, i wont be back to this location. read more

Oh, it felt so good coming in here to this Federal Express store. These people are nothing but nice to meet Sherine and Debbie everybody else treated me like I was pure gold, valuable gas like I was at the Hilton. Thank you so much for being here for me and and all your good hard work, and I'll be talking with y'all later next time if y'all need more services for your printing these jobs come on over here come on down they would love to help you out. Thank you so much. Oh yeah, I told him I said Johnny tell him Johnny sent you all right bye for now read more

Sadly, I witnessed your packages being hurled into the back of the pickup van. I questioned about my concerns of mishandled packages that you folks spend of your hard earned to ship. However, the staff and was dismissive and ask me leave, even though I was in a common parking lot. UPS has better ratings. read more

I'll admit that the lady who helped me out wasn't a 5 star at customer service, but she got my job done and she got it done fast. I haven't had any problems here, and continue to come to them a few times a month for all my fed-exing needs. Be warned though, that it does get a bit crowded and chaotic. read more

Went in to FedEx prescription medication to a family member vacationing in Canada. The FedEx rep took one look at it and said "nope" can't do it. I got halfway through asking why and she simply said, "Can't ship medication." Called a Canadian FedEx rep who said as long as it's in the original container from the pharmacy with the proper label, shouldn't be a problem. Went to the FedEx store on College ave. and they were confused as to why I was turned away previously. They were great and off it went. read more

Seeing as the location is located right in the middle of downtown I can forgive the fact that it's busy during peak times, but the fact that it's improperly staffed with such knowledge isn't something I can look past. I guess when or if you have a lot of extra time to ship something and even at times to drop off a readied parcel is when to come to this location, because if you are expecting a quick and smooth line and transaction, you're going to be mistaken. I can say that being the Downtown Berkeley location is demanding and I understand their lengthy queue. They will see me again as there's really nowhere else close to my work to go! read more

I had to come in for a quick project for a bride. Print 180 5X7 menus. I didn't expect it to be this easy and pleasant. I even walked over and shopped at Target as the job was being done. The finished product was amazing. Thank you Tamika! read more

FedEx Office Print & Ship Center - Shipping Centers Near Me - Berkeley, California

One of the to printers seems to be "temporarily out of service" most of the time, so be prepared to wait 20+ minutes.

I recently came to the store 30 minutes before closing with a package that I had previously sent via USPS but had been rejected by US Customs because of mistakes made by USPS. 'V' graciously helped me by carefully going through the whole process of weighing and recording all of my items so as to avoid the problems I had with USPS. He patiently explained the process of getting the package together and provided me with a price that was lower than the post office. He even repacked my items in the FedEx box. 'V' was highly professional and thoughtful and clearly deserves a promotion. read more

This is the slowest FedEx building I have ever been in. The staff is either on the phone completely sluggish, or talking to a friend that came into the store. I felt like I was at the dmv. This was my observation while in line. Once I finally got to the counter(I was the only person in line when I walked in, with 2 people being helped) twenty minutes later. The lady was rude and had no customer service qualities. IMO management should really step in and try and change the culture. read more

I tried to have a case of wine delivered here yesterday. They rejected the shipment, and when I called they told me they accept the shipments and assured me that they would accept it today. Today when I checked online it turns out they rejected the package twice more and it's been returned to the sender. This place is a joke, nobody should ever go there. read more

I was in a rush for a presentation, and needed help ASAP! Po-Ou was very attentive to me in my time of need. He made sure I got exactly what I needed and made it a very enjoyable experience for me. I'm extremely grateful for him and will definitely be back for my printing needs! read more

Kinda a so so type of experience. I stopped by before lunch hoping to avoid the rush. I was mailing two packages to two different locations. Friendly staff and all but they almost sent my package to the wrong location. Good thing I asked to look at it before she took it to the drop off because she was about to send them both to the same place. She apologized and fixed it right away, although much to the groans of the line forming behind me. I know that kind of stuff happens sometimes but it would have sucked really bad if i didn't catch that. Will think twice before coming here again, and if I do, I'll make sure to look twice before sending anything off. 27/100 read more