AGAIN this place comes thru in the clutch. I don't happen to love FedEx, but when I'm downtown, and need something delivered quickly - I come here. It's tucked into the Marriott, and has a weird $4 charge since it's in the hotel. Staff is very nice, and helpful. read more

Conveniently located in Streeterville when I was wandering around waiting for an appointment. I love FedEx's Print and Go thing, because it's (generally) pretty simple to use and since my printer hasn't been working no matter how many things I do to it, it's particularly useful. It costs $0.20 if you make sure that you print in black and white (it was color for me before I changed it, but perhaps it's because the document I was printing has a color header). And I love that I can do all of this without interacting with anyone. This is a much smaller location than I've ever been in but they do the major things like print, fax, ship. It's adjoining a Starbucks so you can get your caffeine fix. read more

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Love this fedex. Very helpful with last minute printing of seating chart for wedding (turns out the caterer doesn't do that lol). Good vibes and service. read more

Super helpful staff Thank you! Did you know that you can use your USB drive to print documents and photos? They seem to do everything here including Passport photos!!! Computers and a Starbucks in the same complex! read more

Random is the absolute best. Extremely accommodating and very professional. She communicated the options clearly and was very accommodating to my situation. Definitely deserves recognition. Thank you Rabon! read more

Ryan was so nice and helpful to me with my scanning job. Best customer service I have received in a Fedex/Kinko BY FAR!!!!

The hours posted on the door are wrong. Don't say you're open on Sunday if you're not.

I love this location! First shipping service that has ever made my day easier. I have been in multiple times and received great service every time. read more

I have to give Dominique and Jovan a shout out. I come into this Fedex on a weekly basis to print and ship items (like it's excessive). Dominique always addresses me by name and will ensure I receive my corporate discount even when I forget to mention it. One time I left a personal item behind and Dominique called me to let me know! These two employees are not what I would expect walking into a Fedex. They truly represent the brand well and make doing business here SO easy!! I do business at a lot of Fedex locations, but this is far and away my preferred spot. Thank you both for always taking such great care of me!! read more

20 minutes to print copies. The girl working behind the counter, Amazonia, was completely disengaged, disinterested and annoyed to be working. She handed me off several times to the other staff person who was furiously working to keep up. It's odd to have such a terrible experience getting what should be the simplest of services. Maybe a little customer service training. read more

Sharing an update, I got my passport renewed in about 6 weeks directly through the post office which is the expedited service. Didn't have to cough up an extra 200 bucks for the same service. Only thing was I had to go to Walgreens to get my passport photos, which FedEx claims they will do. Not worth $200. Go to Walgreens and get the pix for $20 and send it through the post office. You save $180. read more

If human stupidity could be weaponized, the employees of this location would serve as protection from all terrorists, foreign and domestic. I only give them two stars to differentiate them from the champ of all champs when it comes to slackertude and hostility--the United States Postal Service Fort Dearborn Station. I recently took a $6000 work prototype in to be boxed and shipped. A prototype by definition has to work and look the same to the customer once it arrives, yet the braintrust known as the manager here attempted to put a 3D object into an envelope, where it would be smashed, bent, deformed . . . you know, arrive looking like a pile of smashed turds. When I stopped him ("Whoa whoa whoa!") he then put said item--still in the envelope that was compressing it--into the smallest box imaginable. My item was about half an inch wider than the box he jammed it into. I should've stopped him then if it required me to jump the counter and rip the item out of his hands. Guess what? It arrived to the client permanently deformed and non-functional. A HUGE client. I get that working at FedEx Kinko's would probably make most people board the train to Fuck It Town, but have a little pride, man. Tenesha is also useless. God help you if she is doing anything (e.g., converting oxygen into carbon dioxide) and you have a problem with the computers. Hey, FedEx, please fire these two. read more

Excellent store! It's small but has everything you need. I've only had good interactions with employees here, who are super nice and on top of their game. Everything is clean, well managed, and efficient. read more

I waited over 25 minutes with several other people in line while Phan worked on a order for a customer, then when I finally get to the counter he told me he was too busy to print my 2 copies of a brochure. The 3 minutes he spent explaining how he had no time that day for additional orders could have been spent printing my order. Very rude, unprofessional. read more

Love the attention to detail at this FedEx location. I have used this location to make prints, send out packages and everything in between. The staff are knowledgeable and are willing to help.. even making suggestions for what they think will be a better option for me. I really appreciate that! read more

Jovan has top level customer service skills! I really enjoyed working with him today on a print job; he was fantastic with helping guide me on my paper selection. read more

Went to ship some documents and was in and out within five minutes. Dominique was very efficient, helpful and knowledgeable. Would definitely go back again. read more

I attempted during my lunch break to go to the Post Office but saw an insane line that didn't move. Ugh. Pain. Grunting and panting (no jokes!), I took two packages down the street to this FedEx. Doth my eyes deceive me? No lines? Wait...what? What's wrong here? Too good to be true, right? Nope. I was literally in and out in no time. It was kind of empty, but then again this location is kind of hidden (that or the heater turned up 100 degrees kept away other customers). Yeah, it may have cost me a little bit extra to send what I needed, but at least I didn't have to wait in that post office line and completely waste my lunch hour away. read more

My company is completely reliant on FedEx and we are here daily to drop off packages and to use the printing service. Jason and his staff is always completely helpful and accommodating. They do a great job at juggling the 100 projects going on at once and always manage my expectations and work with me to get what I need done, done in a timely manner. I highly recommend this place! read more

The guy(s) that works here is awesome. Tenesha is the rudest worker possible. She acted like I was bothering her as I was coming in to ship two packages. She talked on the phone with a friend about new years partying and people getting robbed for 10min+ while I waited for her to come and deal with my packages. She also ignored all incoming business calls! Unbelievable-FedEx-she is ruining your business. I will walk farther next time. read more

Jason is the epitome of excellent customer service. After having been in customer service and retail for 10 years, I know what I am talking about. He went so beyond his duties to help me. I walked in Wednesday at 4:10 and told him what i needed (a huge print order needed by Thursday at noon). He downloaded all the documents, let me email an extra one Wednesday night, called me when he noticed that extra document had some funky stuff going on, fixed the document for me, and had it all ready to go at noon when I went back in at lunch on Thursday (today). He was so pleasant and friendly and knew exactly what he was doing which is wonderful because I had no idea what to do myself. If he isn't a manager, he really needs to be. Get on that over there!!! Thanks again, Jason! read more

FedEx is not cheap. But, it's very convenient. I've gone here for passport photos, visa photos, last minute printing, shipping, office supplies, etc. They always are friendly and helpful and make it a one-stop shop. One time I needed some tape for something and instead of making me buy a whole roll, they just took one off the shelf and let me use a couple pieces. Exactly what I needed! read more

Jason is amazing. So knowledgable and nice. You'll go in knowing what you WANT and leave with what you NEED. Typically not busy before or after business hours. Always a pleasure. read more

Wow, I'm not sure what's going on with the horrible reviews for this store, but I had a great experience here. Came in on a Saturday afternoon, we were greeted immediately (as was everyone who came in after us), and then the super friendly ( and I mean SUPER) counter guy did a great job of wrapping our items for shipping. It was probably the most pleasant experience I've ever had at a FedEx store. This is my new favorite place for shipping. read more

I needed to get 6 (yes only six) 70 page manuals bound. They were already printed. My son brought them in there at 3:40pm on Saturday and they said they couldn't do them until Sunday between 3-4pm. This is at most, a 10 minute job If the job was larger, I certainly would have brought them in earlier. read more

I went in with 10 boxes and also had unpacked products. The employees there were very friendly and cautious with the packaging. One of the employees struggled packaging with such an unusual shaped instrument, but he took his time to make sure it's packaged well. Very thankful for them and I got my packages safely today! :) totally recommend this place. read more

I came here to complete some things for work, which I needed to use the computer for. The manager was extremely helpful in assisting me with many of the computer functions, and seemed glad to help. read more

GO SEE JASON!!! He's the best! We had to get an order in 2 days before for my best friends wedding and he took care of us no questions asked! He even gave us an awesome folder no charge to keep everything together. Very professional and friendly! Thank you Jason! read more

The whole team here was very helpful to me on a project that I worked on for a non-profit. I had never gone through the poster making process and Brandon in particular was very patient, made a point to call me when he thought there might be a problem with my order and their follow-through was excellent. They made a tedious project much easier to do and I cannot recommend this location enough!!!!!! read more

If you are bored and want to pretend to busy yourself by running errands to waste time, this is the place for you. Kevin, the amazing one man show, manages to make minutes feel like hours while he wraps packages in a sloth-like fashion. If you ever questioned how to spell your last name, never fear, Kevin will ask you to repeat it no less than six times. And proceed to misspell it another four times. As if sending gifts was not already a financial suck every year, fedex shakes you down and adds another $15 per gift. The price of the shipping and packaging isn't what bothers me most...it's the price of my time. I spent ~30 minutes in this store. I was the only customer. What gives? Will not be returning. read more

I use FedEx Office/Kinko's a lot for work project and school projects. I have used them all over the place and never really had a service issue until I visited this store. The employee's (at least the time I was there) were incompetent.. screaming to each other about personal things while 4 customers waited for help. Their printers were not working... their tab machine wasnt working.. and while I can understand the fact that the machines may not be working.. offer some sort of solution. I asked them to call the Wells street location so see if their machines were working.. the fed ex employee asked if I could just call on my cell ?? what? i said no they called and she started having a conversation with the lady at the wells location until I had to interrupt her to ask if they were working she just nodded her head and continued her "personal" conversation. HORRIBLE CUSTOMER SERVICE. this may not be the case for all employees there but on this day the two people there sucked! read more