Stay away from this place. Zero stars. Horrible customer service. The employees behind the counter were rude, dismissive, and unhelpful throughout the entire process. We had several packages shipped and held at this location. Before they arrived, we provided the dimensions of the boxes and were quoted a specific pickup fee. When we came to retrieve the packages, we were charged double the amount we had been quoted, with no reasonable explanation. To make matters worse, after paying the unexpected charges, I was left to wheel all of the boxes out myself. The employees stood by and did not even offer to help open the door. Another customer saw me struggling and stepped in to assist, which was more help than I received from the staff read more

Ethan was very helpful and helped me solve my amazon return issue. overall a great experience

Shout-out to Bibi & Jadey at this UPS store on 917 W. Washington Blvd. --raced in out of breath near closing time, but they were all smiles & expertise. Streams of people flow through this UPS daily, yet anyone I've ever been helped by there has been unfailingly friendly & efficient! read more

I used to love this location when it had the old manager and staff. Unfortunately, since the change in management in these last couple of weeks, the experience has gone downhill fast. The new manager and staff come off as arrogant, unhelpful, and clearly selective about who they choose to assist. It's especially disappointing to witness this kind of behavior in a place where the staff themselves are minorities. Customer service used to be a strong point here -- now it's nonexistent. Bring back the old team, because this "new" one is absolutely not it. read more

Awesome service. Quick and easy always. Huge shout out to Jesse for always helping me out!

was visiting chicago and had to get some things shipped and that boy max was very kind and helpful to me, store is clean and fast service, thank you i felt valued. read more

Lloyd Lett, Senior Manager, has continuously provided me with support printing, shipping and making sure my experience is seamless. He always greets me when I walk in and makes sure that I get the job I am working on done. Thank you! I will be back. read more

This is my go-to UPS store because of Lloyd, the staff member who works the counter. Every time I come to this store he goes above and beyond, no matter how small, even though he does not have to!! He is kind, helpful, and always has a smile. I most appreciate him and will continue to patron this store. Thank you Lloyd :) read more

Lloyd is very rude and disrespectful. If there were any negative stars I could give it would be a negative 5 stars. Very unprofessional, used profanity and he even complained to the next customer about our issue and proceeded to move on to the next customer....! read more

I needed to get an email printed out and then have it signed by a notary. I called a day ahead of time and they picked up their phone and gave me the time of day. When I went in the store the staff was prompt, courteous, and professional. It was a smooth process that I was grateful for. This UPS store location proves that not every exchange in the city has to be tedious. read more

Shout out to Lloyd for best customer service, he took good care of me by making sure my packages were nicely secured for the long trek to Alaska! and provided me a great shipping deal!! You're da best Lloyd!!! read more

I was going to talk about how the associates are always on their phones and rude to customers but then I realized that someone -*cough,cough*-perhaps lloyd was making fake reviews on this page for stars and I'm highly entertained. I wasn't even going to rate them this low but I feel obligated just to see what lloyd and friends can come up to review wise. I've attached pictures of some of the suspicious reviews. read more

It may be odd to feel this effusively about a shipping location, but I do a fair amount of shipping (mostly dropping off USPS packages) and I'm so grateful I can go here instead of the post office. Not only is it more convenient (location, longer hours) but, whereas a trip to USPS is abt as joyless and impersonal as a trip to the DMV, this UPS store has the personal feel of a neighborhood mom n' pop. The people who work here are so personable and helpful. One time I submitted an online print job for some shipping labels and when I got there, they had gone ahead and placed them into label slips for me. It's those kinds of things that make for a wonderful customer experience. Plus they're dog-friendly and have treats at the ready! read more

I love the reliable support and expert service here. The store Manager Lloyd is the best! His supporting staff is always on point and offer the assistance needed. I wouldn't go anywhere else for my personal or business needs. Thanks Team read more

I love this store. They are efficient and very helpful. We are moving soon, and I am actually so sad to be leaving my neighborhood UPS Store. read more

Had a very unfortunate experience at this store, with the worst possible customer service. Actually felt discriminated against. Also, store/staff did not appear to be taking necessary safety precautions during covid. Avoid at all costs. read more

This is my favorite UPS store in Chicago! This location provides excellent service. The manager Lloyd is awesome. He is always willing to go above and beyond to help the customer. He is very well-versed with all customer needs and has helped me with everything from notary services to shipping. Even if I move out of the West Loop, I'll continue to come to this location because he's that cool. read more

This location is the best!!!! Always friendly and incredibly helpful and efficient. Lloyd and Keyvin are amazing and super helpful. I am in and out in minutes and they take care of everything! read more

I miss my old neighborhood when I'd walk the dog and stop in UPS to say hey, and Willis would head right to the counter for his treat. Anytime I've needed something done Lloyd and his team were responsive, thorough, and they've answered more than a few last minute requests for me! If I know I'm going into the city and have anything to ship I make a point to stop here. They are great, and also take no bs which makes me like them even more read more

Kiven helped me with Notary services at the West Loop UPS Store - and made the process SO easy. I made the appointment online. Kiven helped me notarize my document and had me out the door in less than 5 mins. Very pleased and will be by The UPS Store again. read more

Cane to drop a box, the person asked me to leave it there but since I wanted a receipt and got it right away. It was fast in and out. read more

The UPS Store - From outside the store - Printing Services Near Me - Chicago, Illinois

I have a small business and come to this store frequently to print, The cashiers are friendly and the manger is top notch and knows how to get the job done in fast Efficient manner. read more

No one showed up to open the store this morning. I waited until 10:15am before walking to UPS location on Lake instead. This isn't the first time I've had this issue with this location on Washington. read more

If I could give them a negative review I would. I order two items off amazon which was directed to this access point for delivery. I received a notice from Amazon with the tracking numbers indicating that both had been delivered to this UPS Store and was ready for pickup. In the past, I routinely have packages delivered to this store and each time noticed that the manager/owner had a seriously nasty attitude and was short tempered. However, I always tried to be pleasant because I believe you get further with honey than you do with vinegar. Well, up until today it worked. In the past, I had also been told that my packages weren't there when in fact they were. So today, when I went to pick up my packages, I was told that only one of the packages was there. When I insisted that the tracking showed both packages had been delivered true to form he became hostel and nasty. He kept insisting that I call UPS, stating he didn't care what the tracking information said and it wasn't his problem. Well, I in turn became nasty because he was so dismissive and disrespectful. I kept telling him that the tracking information showed my package had been delivered there. He ordered me to leave threatening to call the police. Really? Then, he threatened me saying he would never accept any of my packages again and when I requested the owner's name, contact information and his name, he refused to provide me with either. He was the nastiest, most condescending person I have ever had the misfortune of coming across. Well, you don't have to worry, I will never patronize your business again!! I ended up calling Amazon. They could not replace the order because it was no longer in stock but did agree to give me a refund and apologized for the UPS manager's/owner's behavior! read more

I'm not sure if this is where this review should go. But I hope it finds the person I'm taking about. FELIX IS THE BEST DELIVERY GUY EVER! Always with a huge smile on his face and an "I actually mean it" hello! I never have a problem when it's Felix (or anyone from UPS for that matter) delivering any packages to my condo in the west loop. The green eyed guy for FedEx is the biggest jerk I've come across in the longest and he really made me appreciate Felix today. Thanks for keeping it real! read more

By far the worst UPS. Went in today with 8-9 packages, most of which marked with red fragile stickers. Only worker at the store slams the boxes on his scale then throws the boxes on the floor beside him or even across the room towards the pile of other mishandled packages. I watched in awe as this was going on and again as he did this to the packages of other customers. At one point, I even helped straighten out a pile of packages as it was clear that they were about to fall over. What's wrong with this guy? Been worried all day about the stuff in my boxes. read more

I've relied on Lloyd for years to handle shipping from the big Chicago auction houses. He's shipped everything from large items via freight to art to fragile pottery. I actually buy more from the Chicago auctions because I know I have a shipper who always packs properly (everything is overpacked and I've never had damage) and the prices are more than reasonable. This shop is the best I've worked with and I've used a lot of shippers. And Lloyd is always courteous and a pleasure on the phone. read more

This ups store is always helpful, friendly, and efficient. Covid 19 and all the on line ordering has really put pressure on Amazon employees, ups, fedex and others. Truly returning things to Amazon has become so easy. I cannot thank this store enough for the pleasantries shown every time I go In there. Yes, one Sunday I went there and they were not open due to updating system. There was a sign that said go to the van buren store..walked three blocks and cost me all of 15 minutes extra. I think I'm gonna be okay. We need to appreciate what all these front line employees have been doing for past 17 months. Thank you from someone that recognizes your work. read more

I live right next door to this UPS store and use it occasionally. I was compelled to write a review after shipping a gift for my niece the other day. Lloyd was exceptionally professional and helpful and just made the experience enjoyable. I was shipping an odd shaped gift box and he found a cardboard box in the back for me, and didn't charge me! I'm done sending packages via USPS due to the horrible, slow and rude service that appears to be commonplace at every location I've used in the past. I highly recommend this location for your shipping needs. Kudos to Lloyd and UPS for not forgetting the importance of customer service. read more

Really impressed with the quality of service I received here. Had a ton of boxes, they were ON IT! Efficient, and just relieved my stress to the umpteenth power!!! Thank you and ask for Lloyd and I didn't get the other gentleman's name but wow! What a team! read more

The UPS Store - Printing Services Near Me - Chicago, Illinois

For the most part, the waits are short and drop off are easy here. I have never needed to print off a label at this UPS store, so my interactions are generally short. Though, sometimes, you do encounter that person in front of you that takes their sweet time and asks about every delivery option imaginable. Whatever. It all works out in the end. read more

updating my two earlier reviews. So here is the story and where we are at now being 4/7/18. On 12/21/17, I shipped frozen Chicago pizzas overnight to AZ for Christmas presence. I spent $317.94 to overnight the pizzas. UPS took two days to deliver and the pizzas spoiled. The next week I reached out to the UPS store for a refund. You would think this would be a simple process. I have always received good service from this store but this was a complete debacle. The manager informed me it was UPS's fault and we needed to wait for them to approve the refund. After weeks of inquiring about refund, the owner finally emailed me on 2/20/18 to offer me a refund. I responded back on 2/22/18 requesting an additional $100 as that was what the package was insured for (contents spoiled were over the $100). I did not receive a response. I emailed again on 2/28/18 I did not receive a response. I emailed again on 3/8/18 I did not receive a response. I emailed again on 3/20/18 I did not receive a response. I emailed again on 3/26/18 Later that day, I received a push notification on my phone that my credit card was charged $317.94 from the UPS store? I sent yet another email letting them know my card was charged not credited. A few minutes later, I finally received an email from them. No note, no "I apologize" but a pdf of two receipts. One for charging my card $317.94 and one for a refund of $635.88. I'm not sure why they had to charge my card. Maybe a mistake...then reach out to me and let me know. So now it's 4/7/18 and my card has been charged and I still haven't received any refund. So now 106 days into this process...I have not received a refund for the services I paid for. Also, the store charged my credit card an additional $317.94. I have always received great service from this store and I'm sure you will to. You better hope nothing happens to your package. I highly suggest using fedex. They take care of customers much better. read more

I dropped off a package to be mailed to Verizon and it mysteriously never got there. There's nothing that can be done and guess what, I have to pay for the product even though I returned it! Make sure you receive your receipt when dropping off to ensure you're not held responsible. read more

Terrible customer service, I did not know you had to pay to use the computer at the the store and two women working acted as if I was dumb for not knowing that and did not try to even help. Just makes a person have a terrible day. read more

The staff in this store is wonderful. Its always a joy to see them even if I am just passing by they wave as if we are really neighbors (I work across the street from them). Lloyd the manager is always helpful about what services ups can provide to me when sending and receiving packages. I wish that they did money orders since no currency is near by but hey a girl can remain hopeful. One time I had to print a project for my spouse using power point and they walked me through the entire process. read more

We stopped in here earlier this week to get some holiday gifts shipped out. We had three packages going to three different locations, and each needed to be boxed up. When we arrived, their UPS driver was finishing up loading his truck, and would be heading out within minutes. The employees at this shop worked together to get our packages prepared to go out so that they could make it onto his truck and get sent out that night rather than the next day. They were friendly and informative. The store was unbelievably clean. Best of all, when we got home there was a voicemail from them confirming that our packages made it onto that truck and that we could track the shipments starting the next day. I don't think I'll ever go back to the Bucktown UPS store on Milwaukee again! Not that those guys aren't nice, but it is always a zoo in there. This experience was so much more pleasant. read more

People are SO nice! On top of that the place is clean, dog friendly, the staff hustles (rarely have to wait in line), and ample hours of operation. read more

I can't thank you enough for all you guys do thru all this craziness this day and age. When I came into your store a couple weeks ago, I had a ton of packages to send. Someone at the register took the time to run and grab the door for me, even though it was obvious it was really busy in there. I was greeted with a smile. My packages arrived 2 days early!!! Thank you!!! read more

Just showed up to drop off a package during their published hours of business. They are closed.

Lloyd was very rude to me, like he was too good to serve someone like me. When I asked his name, he said he's the owner of UPS. I didn't know the CEO of UPS worked at a store front. I will drive the extra distance to take my business to another franchise. read more