This location used to be good; but it has gotten progressively worse over the years. I used to get great customer service here; however I've noticed within the last 6 months the quality of employees has gone down. I go there to use the print center occasionally; in adddtion, to get office supplies and for Amazon service (for pick up and returns). Staff is slow, surly and unhelpful; with zero interpersonal skills. The icing on the cake for me (why I will NOT be shopping there anymore) occured yesterday. I went to drop off an Amazon return; stood there for 5 minutes; rang the bell on the counter to indicate I'm waiting. Still no response after about another 5 minutes; rang it again. This time a large, surly gentleman yelled from another aisle "I'm coming." No apology to say, "sorry I'll be there in a moment......" He then finally came (still no apology) and mumbled (without making eye contact) return code..... He looked at it, then said "this is not a return for Staples. At which point I showed him my phone where it clearly said Staples return. He then mumbled "oooh" (still no apology). I then asked "do you have everything you need (could not WAIT to get out of there....); he mumbled yeah.... I went upstairs to ask the cashier to speak with the Manager. Imagine my surprise when she told me the guy who treated me so rudely WAS the manager Adam. Game over; I'm done with Staples. And people wonder why brick and mortar stores are doing so badly; it's online for me from now on. And I will once again start taking my Amazon returns to either my neighborhood Whole Foods or the FEDEX store, like I previously did. read more

I do not advise anyone to use their UPS drop off services. It was convenient at first to drop off packages with them on my way to work. But if they ever forget to give you a receipt after scanning your item or if you don't have it on hand weeks after dropping it off, kiss that package goodbye. The employee at the counter was very dismissive and was not at all helpful. She said they had no way to look up if they scanned it at all by them. She said she "didn't have time to do all that" and called over the next customer while I wasn't even finished talking or looking up the tracking number. I've shopped at this staples multiple times and have had only good experiences until now so I was really disappointed with this negative experience. I think I'd rather go to other locations for my amazon returns and office supply runs. Please be careful dropping off your packages at this location or they might go missing. read more

I get my office supplies here regularly. We order with an account and the pick up service is great. Staff has always been helpful and quick. read more

Staples - Shipping Centers Near Me - Chicago, Illinois

Yesterday I was shocked by the unprofessional behavior of the assistant manager during my visit. While shopping with my young children, I witnessed them engaged in intimate behavior on the sales floor. This is completely inappropriate in a workplace and especially concerning with minors present. I will not be returning until this is addressed and will be informing others of this experience so families are aware. Management should ensure staff maintain professionalism so customers feel comfortable shopping here. read more

Worst customer service ever! Visited on August 9, 2025, at 5:52 PM. The posted hours for this Staples location (111 N Wabash Avenue, Chicago, IL) clearly say it closes at 6:00 PM. However, when we arrived 8 minutes before closing, the doors were locked. The manager, Pam, told us the store was "closed" while several employees, including herself, were still inside. At least two other customers also arrived before 6:00 PM and were refused entry. I have a video showing the exact time, the staff inside, and customers being turned away. This is unacceptable service. Customers should not be locked out before the official closing time. read more

wow! The associate Jay working the returns at this Staples location is incredible! So very kind and personable. He has to be the best employee I've ever met at a retail store! read more

I picked up the worst quality business cards yesterday that I have ever encountered. They looked like they were basic cardstock and were sliced with a paper cutter where white edges were showing on some. My logo was practically cut off and that is not what I approved as I was standing with him at the computer to place my order. He said that is the best he could do and had to throw a lot of them away. So, basically, I paid them $132 for shotty work. It is obvious that making money is more important than quality. HIghly upset. read more

Visiting Chicago for a conference, and in need of some items that I had left behind, I'm glad that I was steered here by Palmer House staff, because staff member Kenyatta exceeded all expectations. Brief store visit netted everything that I needed, and the items I bought were because Kenyatta knew her store and what was in stock. read more

I went to print some stuff (and i was in a bit of a rush) and the service was incredible!!! Sabrina, the person in charge of the printing services was extremely efficient and so very nice. She was taking care of me and another customer at the same time and she was, not only really quick, but also very helpful and gave us both equal attention, recommendations and was really polite. Overall, amazing experience, will go back for all my printing jobs thanks to Sabrina! :) read more

In the midst of my family grieving the loss of a dear family member who suddenly died during this holiday season, I found relief in the obituary printing fee quoted by associate Jay! Well, to my surprise and devastation I arrive back to the store to place the order and was quoted almost $400 more than the original quote. No one cared that we were misquoted. There wasn't any support from anyone including the store manager on duty Reggie. Unfortunately, the funeral is in two days and we do not have obituaries! This was the best quote offered, so now no one can get our order completed in time! Where is the customer service or even empathy at a time like this Staples? I am hoping to get help from Peter or Richard. I have no choice!!! read more

Worst Staples I've ever visited. Useless customer service--wouldn't help me find what I had seen on line, didn't know the difference between printer ink and card stock. They mark the prices up compared to what is listed online for the same store, and will only match the price you saw and printed out if you find it online and show it to them. No assistance with anything from staff even though no one was in line. Shop elsewhere. read more

READ THIS IF YOU WANT A BETTER ALTERNATIVE TO THE SOUTH LOOP LOCATION!! If you search my past reviews you will see that this is not my first time at the Staples rodeo. I literally just left the Staples in South Loop, at 4 o'clock where I felt slightly racially profiled and definitely a lack of customer service. Would like to again extend a very warm thank you to, Gail at that location for her professionalism that unfortunately was overshadowed by the complete disregard of customer service by her two staff mates. I do recommend Gail be placed at the head of training for customer service at that location. That being said let's get into the stars. The first star goes to Richard all by himself for his absolute incredible service and impeccable stamina. Even after an incredibly long day dealing with the hustle and bustle of the loop population, he was still kind, still personable, and assertive. It is so refreshing to see someone who is impeccable with your job and committed to just being a good human being. The second star goes to The Beautiful Louise, who also was super personable and impeccable with her customer service. Before I could even open my mouth to her she welcomed me and asked me how could she assist me, while it seems small it's the choice of words and the demeanor of delivery that make all the difference and she really brought it home. The third star goes to the gentleman behind the counter at check out whose name I did not ask, but was also efficient, personable, and great at his job. The fourth star pic goes to the quality of the product at hand, as I have printed at this location before and it maintains a great quality every time. The final start goes again to Staples which is an awesome company and one of which I really hope to see continue thrive. Would actually really love to see Richard and Louise, along with Gail if they were interested be promoted to customer service overhaul team, where they traveled to different Staples to train and help re-organize the customer service energy at each location. read more

The customer service is great and the employees are very knowledgeable about products. They're helpful and I love how there's 3 year protection on Apple Purchases. I got a $10 OFF next $20 purchase. The store is clean and the staff do not rush you out. I left the receipt in another purse on the 16th so I couldn't recall the employee names to shout them out. read more

Same manager still working there treating customers poorly. Wouldn't even hand me my Amazon Fire devise back. Placed it on the counter and waited for me to pick it up. They sell you these useless warranties and then never stand behind them. This woman couldn't work for McDonalds. I told her I was trying to get her fired and she said "And I'm still working here." She hasn't a clue as to how these useless warranties work but continues to misrepresent them....or just lie about them. I'm not sure if she is just ignorant or just a liar. You cannot simply return them "no questions asked". I was just on the phone for 30 minutes with assurance, was cut off, called back and was told, "someone will be in touch with me but it was not guaranteed that I would get a new device " which is what I was told when I bought the warranty. Otherwise I would not have bought the warranty. The instant ink is also a scam. Cancel the "free" ink and it will no longer work. The Staples manager genius doesn't believe that either. DON'T GO TO STAPLES....DON'T BUY THE WARRENTY....THEY TREAT THEIR CUXSTOMERS LIKE DOGS. read more

Work from home essentials. I must have been printing more documents lately, and my black ink printer cartridge decided it wanted to give up the ghost. I usually go to Target for my replacements, since I don't want to wait around on Amazon, and I don't have a Prime Membership. Well, Target's shelves were completely stripped clean when I went in last Friday. I remembered there is a Staples near the Garland Building, on the corner of Wabash Avenue. The sales person knocked it out of the park, helping me locate the last black ink cartridge of the type that I needed. The cashier went above and beyond, telling me I could recycle my old one (which I so happened to have brought with me, so I could compare the model number) and signed me up for the Staples Rewards program. Thank you, Staples, for making it easy to keep on printing! read more

I received very good service at this location thanks to the printing team! Would definitely recommend.

staples 111 north wabash ave. chicago, il 60602 my first time there the staff member was rude and supervisor there. I got papers printed out and they need better training there. read more

Their website says they have passport photos. Signs in the store say passport photos. But after waiting in line, i was told they don't do passport photos. Good one, Staples. read more

I highly recommend Richard who handled our printing for a conference. he met the timeline for a quick turnaround. We received super service. we will definitely have Richard do all our printing needs , the next time we are in Chicago! read more

Not just Asiah, but especially Ashiah the store gets a 5 from this limited-time reviewer. In a hurry, I need a legal form. Stopped at the front check out. "Downstairs, turn right, aisle 18." Asiah also made sure one of her co-workers met me as I came off the escalator. Perfect, quick shopping experience. THANKS! read more

Store review: Still overpriced, but Staples occasionally will have a good deal. I have not found the super clearance items you find in the suburbs, but I recently needed to buy a ipad usb charger cable after my son pulled it apart. I checked around and none of the other electronic stores carried it at a reasonable price. I was surprised to find that this location had them at 19 dollars which is by no means cheap, but it was a official apple cord. The main floor of the store is in the basement which has quite a inventory, but not a lot of good deals. Even the clearance bins next to the escalator were overpriced. The staff member was friendly for checkout. She even tried to scan the 15% off coupon which did not take as this was a apple product. If you are in a bind and can't wait for amazon or newegg to deliver this might be a alternative worth looking into. Pros: check the online inventory before visiting to ensure they carry the item, a variety of office supplies Cons: expensive office supplies Hidden deals: 1. Sign up for staples reward to earn 5% reward back and free shipping online. 2. Recycle any ink or toner cartridge, up to 10 per calendar month per customer, and, if the Member has spent at least $30 in ink and/or toner purchases at Staples over the previous 180 days, the Member will receive $2 back in Staples Rewards per cartridge. **FYI MAKE SURE YOU READ THE FINE PRINT BEFORE TURNING IN YOUR INK** 3. Check your email after purchases to get special staples coupon including the 25 dollar off 75 dollar one time use 4. Check online for your coupon wallet for additional coupons read more

3 PM Thursday - my colleague tells me we need business cards for an 8 AM meeting Friday. Ummmmm....I design them on the Staples website and push the order through. It comes back saying they won't be ready until 8:30 PM Friday. I call Staples. I tell her my dilemma. She puts me on hold for about 3 minutes, comes back and tells me they'll be done by 8:30 AM Friday. I get an email at 9:30 PM Thursday telling me they're ready for pickup. I go get them, they're perfect and I have them well before the investor's meeting. Thanks Staples print lady (whoever you were) for helping me in a crisis!!! read more

Came here to print a passport photo since Walgreens charges $15 to take and print them. The employee who helped me was friendly and I was in-and-out the door in just a few minutes. And it cost me less than $2. There's a self-service area with 5-6 big copy/fax machines and it's pretty easy to print physical or digital documents, you just have to email the document to a specific address and you get a barcode to scan at the machine. read more

Staples - Shipping Centers Near Me - Chicago, Illinois

Had to get some printing done and Richard was friendly, helpful and FAST! Very convenient and easy to find what you are looking for. Even though it was busy, the lines moved fast! read more

This is the first Staples in downtown Chicago, and when it first opened they made a big deal about it with little musical bands and free sticky notepads. It's not a bad store, as sometimes they have really great deals not found at Office Depot or Office Max. If you really need copy paper, pick up a ream here. read more

Staples - Staples - Shipping Centers Near Me - Chicago, Illinois

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When I needed 5 boxes of a specific rag-content stationery and matching envelopes, a 40-sheet electric stapler and 4 Gb flash card, where did I go? The OfficeMax Express on Michigan? NO! To my favorite itsy bitsy Staples on Wabash. For a Loop office supply store a mere fraction the size of a suburban supply store, they have a surprising amount of merchandise. The one thing they don't carry which other stores do is furniture. Sans the typical particle board desks and uncoordinated chairs, they spend their precious floorspace selling what 98% of us really need: Post-It notes in funky shapes and colors, overpriced binders in every imaginable color and size, umpteen paper (and now disc!) shredders, more ink jet and laser printer models than anyone should need, and myriad electronic gadgets. Because let's face it: when you need some #10 self-adhesive envelopes and you can't break into your work's supply cabinet after hours, Staples is there to keep your sanity. read more

This store has always been really convenient for me whenever I need things for school or for work. I have been going to this particular store for years and never had any problems. I love the customer service, can always get help when I need it. I bought a laptop from here a few years ago and it lasted me about 4yrs... one of the best laptops I ever bought. Staples has good return policies as well because the first laptop was damaged and they exchanged it with no problem. I've also recently bought a printer here after struggling with an old one for years that I finally got rid of. I ordered it the night before and it arrived the next morning, great service. I hope they continue their business models the way it is for years to come. read more

I work downtown and shop at this store about once a month. I only go here if Target or one of the drugstores don't have what I need. There's a cashier who is one of the rudest people I've ever met. I always seem to get the same cashier whenever I shop here. Every transaction is a struggle. I'm not going to give her name, but I hope one of the store managers sees this and responds. I avoid this store unless I absolutely have no other options just so I don't have to deal with this cashier's attitude. read more

If you have to scan docs to your own email, DO NOT GO HERE!! First, it costs $.55 per PAGE. SERIOUSLY??? Just EXACTLY what is it that I'm using that costs $.55?? I'm not using toner; I'm not using THEIR paper; I'm using a few minutes of electricity and the cost ended up being TWICE what Fed Ex would've charged for an overnight delivery. Second, their scanners (I tried TWO), jam ALL THE TIME!! Third, although their scanners have settings to scan 8.5"x14", THEY DO NOT!! So NOW, I have to use up MY valuable time to go to a Fed Ex/Kinkos to have my 8.5"x14" pages scanned AND now ALL my docs are OUT OF ORDER!! Fourth, they're busy and they have one poor guy trying to help everyone at the counter. For God SAKES ... HIRE MORE PEOPLE YOU CHEAP ASSES!!! Eventually a 'manager' (if she wants to call herself that then by all means but if you ask ME?? No!) wearing a beige shirt came waltzing over to help me but eventually figured she'd done enough and walked away. WTF!!! STAY AWAY FROM HERE IF YOU WANT TO STAY SANE! read more

So incredibly thankful to Richard and the staples printing and marketing team at the Staples. The white glove experience they provided has been unmatched. I've had to work with dozens of printing stores across the country (big chains and smaller stores) and the Staples merits 5+ stars for their customer service and expertise they offered. Thank you so much! read more

Worst customer service. Went to print something out and asked a simple question of which printer it goes to and the guy behind the counter at the print station gave such attitude just to tell me which printer the computer prints to. All I did was ask a simple question. Was it that hard to just respond nicely without an attitude? read more

Very helpful and knowledgeable staff. I'm always greeted immediately and the team has been able to answer all of my questions. Good training and management of employees. Convenient location. read more

This is definitely not a Staples worth going to unless you are stuck downtown with no other place to buy office supplies. That was me last week when I was downtown and really, really needed page protectors. Good Lord it was hard to find them. The layout of this Staples is terrible. I know space is tight in the loop, but they could have organized all of this stuff in a better way. The first floor doesn't have anything but reams of paper. That's convenient for all of the offices downtown who are having paper emergencies. However, the rest of the merchandise is almost impossible to find. There doesn't seem to be a logical system of organization on the bottom level of this Staples so I was in there for almost 20 minutes before I finally found where I needed to be looking. Also, don't hope for customer service. The two ladies working at the registers upstairs seemed to be the only people working in the store and they were not friendly, to say the least. I'm hoping I don't ever have to come back to this location. I really love Staples (they are cheaper than Office Depot) and I love their merchandise. I really like the location on Elston a lot better. They're nicer, the store is more organized and it's just a better experience. read more

I ordered a brand new monitor and it was dead on arrival, but I called a month later as I was away on business trip and did not have time to test out the product. I called the store and they report since I called 14 days after order there is nothing they can do. I will never order another electronic from Staples again. read more

After my last experience, I will never be shopping at Staples ever again. I don't own a printer since I rarely need to print anything, so I thought I could print something quick and easy at this location just a short walk from my apartment. The first time, I wanted to print a copy of a client contract before a meeting. I opted for the 24-hour online order/in-store pickup and it said it would be ready at 2:00pm the next day. I arrived at the store at 4:00pm and my order was not ready. It was only 4 sheets of paper. I asked how long I would have to wait, and the only person working at the copy center said it would be another 30 minutes. For 4 pieces of paper. I didn't have 30 minutes to wait, so I left the store and scrambled to come up with a solution for my clients. Luckily they were very understanding as this could have lost their business. Things happen, so I decided to give Staples another shot when I needed to print something else recently. This time it was less serious as I needed to print a photo on iron-on transfer paper. I came into the store with my own transfer paper and my file on a flash drive. The copy center employee (the only one on staff at the time) couldn't pull up the file on his computer. He asked if he could format it. And lose all my files? No thank you! Do you know what it means to "format" something? I had to use one of the computers that you need to pay to use, just to show that my files were in fact on the flash drive and it was not my problem. I had to (still paying to use the computer) transfer my files onto another one of his flash drives so he could pull up the files. He found the files and still continued to blame me for it not working the first time. He proceeded to print the files as a test and had trouble resizing the images to my specifications. After all that, we were finally ready to print the images on to the transfer paper. After multiple unsuccessful attempts, he calls his manager to ask for advice. In which is manager tells him their printers are not even able to print on transfer paper. I wasted 30 minutes in this store, and money on the slow Windows computers, just to be told that they could not do what I asked for in the first place. The employee actually had the nerve to tell me to take my "free" prints he just made for me that were only just test prints, to "SOME PLACE THAT MAKES COPIES AND HAVE THEM DO IT." Then he just went to help another customer. I'm sorry if I was mistaken...but isn't this a place that makes copies? The COPY AND PRINT CENTER?! I left the store angry and without a product and was not reimbursed for the unnecessary use of the computer. Nothing is EVER "easy" when I go into this store and just causes me more stress. I will never shop here again. read more

Staples, why do you forsake me and all other persons that pass through your doors? Time and time again I have come into the store with an expectation that they would have what I needed; but instead I see bare shelves, limited stock, and employee standing around chatting with one another rather than helping customers with their shopping needs. When they do they are incredibly rude and unfriendly. The copy station is even a bigger abomination. For one it's understaffed. The single employee that I often see there hasn't had much training with the kind of services that Staples customers need OR he might be so overwhelmed with request that he can't focus on completing a task correctly. I've come in on two occasions to get something copied on transparency and was told once that they haven't had transparency in months (I JUST got a copy of one the day prior) and the next time I would have to wait 30 minutes for a single sheet. Second, if you decide to make a copy at the self service station GOOD LUCK! It's a wreck. Several of the copiers are always broken. If you happen to find a functioning one you might get your documents ruined by the junk and white out goop around the stations. This store is a hot mess. You're better going to Office Depot if you want anything to get done. Good riddance Staples on Wabash!! read more

You know the kind of mad that makes your blood boil and makes you vow to never, ever, visit a store again? That's my STAPLES experience. So I have my heavy load of things I want to pay for, and I go to the area where it says CHECK OUT. I stand there, obviously being seen by at least two employees, when I finally ask if I am in the wrong line. She couldn't even be bothered to speak to me, she just nodded. I then asked where I was supposed to go and she said "Wherever there's a cashier". Well, there was a cashier in an area labeled something else so I figured that was for a different service. So three minutes later, the poor other girl's line has 6 people in it and she asks the other to go to a register. Her answer? "Where's so-and-so!!!" She reluctantly takes the register I was initially standing at, and proceeds to act like a spoiled child through the whole transaction. So I call immediately after to speak to a manager and get put on hold for over 5 minutes each time, without so much as a "hold on, I'll find him." Nope! Directly to muzak. Finally I did get him and he apologized, but also asked for my name which I refused to give him. Never again, STAPLES. You suck. read more

5 stars because even if I have waited a little longer to have some photos printed, they offered their service for free simply because I waited long enough. It's a very empathetic branch I may say. Thanks a lot to Richard for his services despite the busy atmosphere. read more

Just simple love the store. It's my one stop shop for all my stationery needs.They have a huge warehouse. I would like to specially mention about the staff at the Copy and print section, they are very helpful. Right from taking copies, scanning documents or printing they help you in the best way they can. The prices of the merchandise are also very reasonable. read more

This is the perfect location for those of us who live in downtown. Staples has all the office supplies and accessories you need at a pretty reasonable price.. read more

Staples - Shipping Centers Near Me - Chicago, Illinois

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